So glad to have switched from ADT
We bought our system from a door-to-door salesman in early June of this year and thus far we love it!! The salesman was courteous, knowledgeable, and very professional. We had an old system already in our home when we purchased it that was serviced by ADT. Needless to say, when we bought the home, it was with the understanding that ADT would give us new equipment -not so. We also had to change out a door because it had water damage and were told by ADT we would have to pay out almost $500 dollars to get a new sensor installed. We also have pets and had the old motion-sensors that were not pet friendly, making the “away” function useless with ADT.
After paying for unusable service for 2 years, we were looking for a change -and VIVINT provided! Brand new equipment, including the ability to monitor our A/C and alarms away from home via cell -we are ecstatic with the service. While it may seem a little more pricey than others, you cannot beat the prompt response of the service team when there are alarms or the ease of use. Its also good to know that I am actually getting a service for which I am paying!
Tested the system and service was great
My parents, in their 70s, called me to let me know of a Vivent salesman in their home. I slide over unknowing to him as to who I am. Im adopted so I dont look like my parents. Salesman was completely professional and very knowledgeable of his product. He explained everything in the contract, answered all questions and even came back to inspect the work of the technicians who installed the system. Being the speculative type, I set the alarm off on purpose. Literally before I could turn around I heard the voice on the speaker.
Monitoring personnel was very nice and professional. So I waited an hour and did it again from a different location. Monitoring personnel was the exact same. Fast, professional and courteous. The salesman gave us his personal cell number and after realizing that he forgot to give my parents their Medic Alert necklaces, drove back personally to give them to them. I then signed up immediately and did the same tests. Everything worked perfectly!! Owning a company and in past did contract negotiations, let me educate those that use the word SCAM… it is YOUR job as the consumer to read the contract and ask questions. It is YOUR job to understand what you read. If you dont like the end result of the terms that YOU signed, then YOU didnt read the contract or ask questions therefore, YOU scammed YOURSELF! Maybe we just have better salesmen in NC!
Long time customer and still very pleased
I have been very please with Vivint. We bought the system when it was APX. The sales person was great and the tech that installed the system was very helpful. The few times the alarm has went off they are on the intercom immediatly. The only thing I didn’t like is buy from one company then change to someone else. It doesn’t give me the control to check it out, but happens with even the big companies. I was not pressured into buying and several of my neighbors also installed APX.
SO happy with this system
We love our Vivant system. We had Pinnacle for a short time. What a waste! Never have we felt safer. Every thing works as we were explained. We liked the medical alert necklace/braclet. We read the reviews, many were very negative, but we did like what a lot of positive reviews. We are so glad we did.
Customer service worked very hard
A Vivint salesperson visited our home on July 30, 2011 and talked us into the 57.99 per month Energy Management system. This system included the following FREE items: 1 – Smart Thermostat, 1 – Cellular Go Control Panel, 3 – Door Sensors, 2 – Fire Detectors, 1 – Light Module, 2 – Glass Break Sensors and 12 Energy Efficient Light Bulbs. I decided to add the C02 protection for $99 and the installation and activation were also FREE. We were told that insurance companies typically offer about a $20 per month discount. Our insurance company only offered about an 8% discount or $5 per month. I decided that 52.99 was too much for this service and decided to cancel the service. The customer service rep was very professional and accepted my cancelation but did want to make one offer before I canceled.
Bottom line, I decided to keep the service after visiting with customer service and am returning the 1 – Smart Thermostat (I already have a programmable thermostat and decided that there would be no benefit. I would have kept it if this was a second home or I traveled a lot.), 1 – light module (not necessary) and the 12 light bulbs (I am already using energy efficient light bulbs. This bumped me down to the security system management service for $49.99 per month. They lowered my contract from 42 months to 36 months, credited 2 months of service to my account and are giving me one additional door sensor (exterior garage door) to boot.
I feel pretty good about spending $45 per month (after insurance discount) on a monitored security, monitored fire protection (2 – levels, upper and lower) and monitored C02 protection. This is about the equivalent of what I pay for 1 of my kids cell phones with a data plan per month. Also, their Browser, Apple, Android apps are pretty cool. My wife and I can arm, disarm or monitor the entire system from our computers, smart phones, xoom tablet or Ipad. The web application also allows us to setup rules for the system to notify us by email or text message in the event of a Fire, C02 Alarm, Break-In or Power Outage. Overall I think this is a very reasonable service for $45 per month and a 36 month contract (34 after the 2 free months). I tested everything (including an actual break in) and all seems to work as indicated. I will keep you posted if anything changes with customer service or the monitoring service.
Very happy with system
I love my system. I was a little hesitant in getting my Vivint system because I had never heard of them, but now that I have the product in my house I have no doubt that this is the best system. I had a local company, Gessler, for years and I thuoght it was a good system. I love this system!!
This is my first sytem and I love Vivint. I can monitor the house from my phone or work and have had no problems with the system. I think their fees are reasonable and I received many upgrades to the old system that was in my house prior to our purchasing it, and for free. Absoultely no complaints. I agree with the other commentor, alot of the negative comments are probably from people who don’t even subsribe to Vivint.
Company does business at inappropriate hours
we just got them to install the system today. they went door to door and installed it within like thirty minutes of us signing the contract…it was at ten at night…:( i dont understand…
Know what you are getting into, simple as that
I don’t know what everyone’s problem is with Vivint. My bill is what they said it would be. My cat triggered the alarm once and the cops came immediately! Everytime I test it, it works fine. I own my home so signing a contract is not a big deal. Every once in awhile they call me to upgrade my system but I don’t and they don’t harrass me about it. I don’t know why people bother with reading reviews and investigating a company AFTER they sign a contract. I sat there and read reviews on my laptop on my back patio while the salesman did his job. You will find that every alarm company all have equally good and bad reviews! So then you simply choose the company with the best systems and rates or don’t use an alarm company and get 2 big guard dogs!
No major problems with company
Ive had service through this company “APEX/Vivint”for about a year and a half,my wife and bought a home and decided to go with apex,even after reding all the bad press from other states,I’m a geek and like new tech so we went with the Go control.
the first install went we’ll however within the first 3 monthes some of the window sensors had started comming off due to the heat,this might have bothered me if the tech who installed it hadn’t told me upfront that the aluminum windows might give me trouble in the future,anyway I called APEX and the sent out a tech for free and he siliconed all the sencors in my house,they also came out to move my motion sensor because i didnt like its location.
their costomer service has been great for me and i’m hard to please being that i’m a tech for Time Warner Cable and expect to get what i pay for…
Within the first year I upgraded to the energy package,and i must say they are first rate company with a great staff and quality product.I just hope the price of cameras go down a bit so I can upgrade again….Hope this helped
So fast to respond
I was installed with Vivint on April 5th 2011. . . Since then I have set my alarm off twice by accident in opening the back door to water flowers in the back at night forgetting to disarm. . . The response to the alarm was truly as the company claims. . . literally seconds went by once the 1 minute grace period to disarm expired and after a VERY loud alarm prior to me punching in the code a monitoring agent came over the two way voice on the panel and in a very loud and distinct voice asked if everything was OK. . . I confirmed that we were fine and it was a complete accident. . . After the rep disconnected, not only did my wife and I receive a text message alerting us of the “break-in” but I also received an email. . . and all of this was within seconds of the alarm sounding. I travel some for my job and am gone out of town for sometimes a week and I am so glad that VIVINT is there to protect and watch out for my family when I can’t be there. notifications, remote access to my door locks, lighting throughout the home and my thermostat is well worth the $60 a month that I pay. . . . I LOVE vivint and would recommend their services to anyone!!
Read your contracts and be informed
I have had Vivint since my home was broken into 3 years ago. Everything works, it’s exactly what they put on the paperwork and I have had a great customer service experience. For those of you yelling BUYER BEWARE- there is a contract, this is a scam…. Maybe you should have been a responsible consumer and read the paperwork. You all sound extremely unintellegent. Are you not adults? How is it a scam when they do what they say they will do? If the system goes off do they call the police? Wow, people just aren’t very smart.
Company really helped out
Good experience and great system. It was so simple and easy to change out my old system that I was a bit skeptical about the offer. After buying my home a few years ago, I activated the existing ADT system which covered the doors and motion. This system worked fine until a contractor doing some home repais disconnected the system and broke into my home that night. I had that system deactived and I hadn’t used an alarm for a few months. But when one of the Vivint sales people knocked at my door, I told him what had occured and he walked me through what had happened and explained how their new cellular system would fix that problem from happening again. To my surprise the new system didn’t cost me anything, and it was far nicer than the older one, plus I now have fire and glass protection. I’m happy with my decision and really just glad I don’t have to worry about my system or lack of system anymore.
Don’t be blind-sided by the reviews
Keep in mind when looking for “reviews” on any company, people that are perfectly content with a product/company/service dont get online and state that they are happy with a company because its products and services work the way they’re supposed to. Only people who have a bad experience get on and blab about it.
I’ve had many horrible experiences with Verizon and at&t. Billing nightmares technical problems all sorts. My point is people companies are run by people and people make mistakes. Corrupt lying salesman are also to blame for many problems. However, a company is not just one person. And reading ten or twenty horror stories about any company would give you a little aprehention about going with a company. Bottom line folks, Vivint systems save peoples lives so do ADT,
Had a great experience
I’ve had a Vivint alarm for about six months now. It is the one with the Smart Thermostat.
My savings on home heating has been almost exactly what the representative told me to expect.
When I needed help to understand how to use parts of the system, the customer service people were great.
I don’t understand the negative reviews. The sales rep went over the contract with me and I have received exactly what I was promised.
Company protected home during break-in
Vivint has been AMAZING!!!!! I have no complaints about anything! Somebody broke into my garage and my glass break detector set the alarm off and nothing was stolen. I love the touch screen cell unit and the 2 way voice response. Customer service has been great! I’ve recommended them to all my closest friends. GREAT COMPANY
Better than ADT
We have Vivint and love them! Customer service is great and the salesman was very clear and honest with us. Much better than ADT! Can’t beat their price for the quality of equipment either!
Multiple families with good experiences
We got the Vivint home automation system installed in our home in February and we absolutely LOVE IT!!! We read some reviews online when our neighbors got it earlier that week, but we quickly relized that most of the problems people had were trivial and the customers’ fault for not reading the contract. We decided to give the salesman a chance when he stopped by since the price couldn’t be beat by any other company for all the stuff they gave us (cameras, I-phone app, automatic thermostat and door locks, door and window sensors, etc). The young sales man was honest and very clear and professional. We got it installed and have called into customer support with a few questions since the installation and they are phenomenal (no wait time, clear English, very helpful- better than ADT (who we had before) and AT&T). We have been very impressed with Vivint and want others to know of our satisfaction as very careful consumers! Many of our friends and neighbors have Vivint and they are also very happy with the system. By the way, we live in a town in Texas with A LOT of military families and one of our military friends was able to get out of his contract with Vivint with out any penalties when he was PCSed (transferred). Vivint is fantastic!
Professional throughout cancellation process
Like many people have stated, a Vivint representative came to our door on a Saturday to sell us their services. I had been thinking about getting an alarm system and this sounded like a good deal to me. The salesman was very detailed in his explanations of what we were getting and what it would cost us. My husband had a lot of questions for him and the salesman answered all of them to his satisfaction. I read through the contract carefully and saw that it was a 36 month contract and at the end of that contract, it rolled over to a month to month contract. We felt pretty good about things until I started looking online to find out what other people had to say about Vivint. I had a sinking feeling in my stomach even as the equipment was being installed. Everything seemed okay, but I still didn?t feel good about the company. I looked carefully at what they said we were getting free and they listed door sensors, even though they used the existing door sensors and the dozen fluorescent light bulbs, which they said cost approx $45 a bulb (the same brand you could buy at the store). By Sunday, my husband and I decided that we wanted out of the contract.
As our salesperson stated, we filled out the part of the paperwork that said we wanted to cancel our contract. I also included a typed note just to make sure. I expected the company to be difficult about this and try and find a way to hold us in the contract even though we had done everything right because Vivint has gotten such bad publicity online. They received our letter and everything went very smoothly from there. We had a problem with the thermostat, which they sent someone to help with in a timely manner. They called us to set up an appointment to remove their equipment and they also reinstalled our original thermostat and put the old alarm panel up so that we didn?t have a hole in our wall. After they removed their equipment, we had a problem with our phone line (which ended up being unrelated to Vivint) and they had someone come out to check it for us, even after we had cancelled our contract and they had removed their equipment. We were not charged for this visit. The money we were charged for startup was refunded completely in a timely manner.
I don?t regret cancelling my service, but I do feel that Vivint handled everything with our cancelation professionally and in a timely manner. My experience with them was much better than what I have read from anyone else. Maybe all the lawsuits and judgments against them have helped them clean up their business practices.
This company is great
I have nothing but GOOD things to say about this company. Not only is the technology better then the competition but the service has been great. When we first got the alarm we were told something a little different then what was expected, however after years of experience in the retail world I had it in writting.
The company absolutely honoured what was offered without any problems. When we moved the alarm company was great upgrading our system for free. We understood the contract and knew what we were signing. Like any contract, make sure you understand all your options before signing and get it in WRITING to protect yourself. We’ve had a different providers in the past and trust me, it was a very unpleasent experience… if you think Vivant is bad, you should try out some of the other guys.
Not illegal, but unethical
I would just like to let anyone who might be thinking about signing a contract with this company or if you already have a contract with this company you need to be aware of the fine print. I had a 36 month contract with this company and was looking forward to the end. Well, when I called about the ending date of my contract which I thought was this month June 2011. I am told that it is actually May 2012. They had added another year to my contract because they hadn’t recieved a written request for cancellation 30 days prior to my contract end date. The next payment won’t be deducted until June 25th, but there is absolutely no way they can cancel my contract at this point because they had already signed me up for another year. This they claim is my fault and there is nothing they can do, therefore I am stuck with a security system which I no longer want or need and have to continue paying them for. They aren’t doing anything illegal, but as far as I’m concerned it’s unethical. I spoke to severeal of their employees, all of whom had a different story. They really need to educate their employees and get them all on the same page if they are going to continue scamming people. They just tell you it’s all in the contract.Blah, blah, blah. My thinking on the matter is if they were a really good customer oriented company, they would contact you at the end of your contract and ask if you would like to continue your contract or not. I think they are banking on the idea that most of their customers aren’t going to notice that little bit of fine print. And there ya go another year of money from some unsuspecting customer. All I know is their customer service leaves alot to be desired. Customer service should be their highest priority not whether or not they break the bank. One more thing, they hire the young people to do the hard work of selling this crap. They take advantage of them and don’t make good on promises to them. Also these young kids don’t remember to tell you everything either as far as the contract goes. Don’t let yourself be taken. A security system that wrips you off is kind of defeating the purpose. You might as well just leave your door unlocked and let the thieves get ya it wouldn’t be any different. Just be aware.
Good if you read the contract and stay in the same place
We got our system this past weekend. I then have found this site and realized that most of the complaints have been about pushy salesmen and canceling contracts. I don’t know about the completeness of the service nor do I think that it is right to lie, however, one needs to keep in mind that they don’t have to sign the contracts. Some salesmen are pushy, but they are trying to earn a living as well. Even college students!
Secondly, it seems that most reviewers did not read their contract. In the contract it states that they can change the monthly payments to a different price and that one needs to cancel in writing prior then 30 days or that they will renew the contract year to year. Reading contracts is a smart idea. Every company has problems that people don’t like..this company is best for those who plan on staying in the same place.
Speak up for yourself
Was able to tell the salesman when to back off & called him out on any sneaky tactics. This is true of all salesmen. Their job is to pay their bills. Pay attention & speak up! Their tech peopole were wonderful & very patient when explaining the system. they are even coming back because I want to cutomize it more. So far so good. My hope is that we never have to use it…but evertime a door or window in my house opens the system tells me. I like that since I am home alone most of the day.
Very pleased with this company
Love this system so much. I can check on my puppy dogs at home from my office (or anywhere else for that matter) from my iPad or smartphone!!!! The sales rep and the installer…I now call them my boys! I have given them several referrals and would love to buy a franchise. A great product at a reasonable price!
Saw that robber was arrested
A couple weeks ago, a man tried to break in my home. The alarm went off, and within minutes police were there and arrested the man. I felt very safe knowing I have an excellent alarm system protecting my home, as I never thought anyone would actually try breaking in, but I wanted to be prepared just in case. My neighborhood is not typically known for crime, however, a few other homes were broken into by a group related to the thief who was caught in my home, and they lost thousands of dollars worth of personal items that cannot be replaced. The alarm system is easy to monitor and control, I activate it through my cell phone. Compared to other alarm systems I looked up before purchasing this one, it is less expensive and offers more. I’m glad I have protection for my home and my family.