Vivint Reviews

We have been with Vivint from July 25, 2013 to the present.  During this time we both have tripped the system at different times by accident. Without fail the company has called us to make sure it was us. When I needed to call for a monthly systems check or for other concerns or questions they were prompt in answering the phone and making sure all my questions and concerns were answered to my satisfaction.  We had to have them here at our home to check on the motion detector to make sure it was operating to its full potential. They were thorough in fixing the problem. The personnel were very polite and conducted themselves in a professional manner.

The system in general is one of the most high tech instruments I’ve ever experienced making life a little more simplistic and safer. We are and have been extremely pleased not only with the system but the professionalism in which things are handled. Early in our relationship from the onset of the sales person to the customer care personnel, to the installer, was there EVER any pressure or harassment in their communication. We believe in this company that it is a very fine company that stands behind and backs up what they believe in. A HAPPY CAMPER. What bothered me the most about the complaints was the fact that some did not leave their name and remained Anonymous. If they are not willing to disclose their names they ought not to complain. Your identity needs to be validated if you want credibility.

Brian is surprised at the complaints and low ratings from other Vivint Customers. He compared alarm companies and knew what he wanted before contacting Vivint. A year later and Vivint is still working out for him. See what he has to say and know what to expect with Vivint.

This is a great company. My parents got the system over ten years ago and has had not one issue with the system. I have the app on my phone and since my father passed away 2 years ago I feel much better knowing she has the system. If she doesn’t answer t he phone I can open the app and see if the alarm is set or not. If she forgets to set it I can do it over the phone. If she sets it off by accident I get an text and email with in seconds. I purchased my home 3 years ago and also have had no issues what so ever. Every company has some bad experiences, I never go by the bad reviews. I highly recommend Vivint as you security system and rate them 5 stars.

Please read before being aVivint customer. I have been a customer of Vivint for the past 8 yrs. I have always said very good things about them. From the top of the company to the employees. I have always told people that they care about their customers rather than money. Things have changed in the past month to month and a half. They are all about the money and not about their customers. I have had a problem with my control panel since early Feb and still cant get it resolved.
They have even tried to upgrade us and we are still having problems. They will also send techs out that you do not want there. To try and get a hold of their corporate office is very frustrating. I have never been charged a $50.00 fee to have the techs come to my house to look at our panel and now they want to start charging me. I could go on but there is not enough time in a day for my experience in the past 6 weeks. Great price but not worth the headaches or the frustration.

My system was installed June 2014. In Philadelphia, PA. I love all the functions, I could turn on my air conditioner in my house without getting out of my car. I look forward to using my system this winter since I don’t like the cold I don’t have to fumble with keys, I just input my security numbers and I’m in. And since I will be moving, I was told I could take it with me without further costs(one time only). I also liked the sales rep, who was very knowledgeable and explained everything with great details. Thanks

We had their system installed 5/7/14 – everything has been top notch & professional, they made sure everything was working correctly, cleaned up their mess, and were extremely nice individuals! Have nothing but 5 stars for them!! Hubby accidentally set off alarm this a.m., they were there immediately asking if all was o.k.!! Love the system!

Vivint. is a company that has gone through many changes over the last few years. not only do they have the top of the line security system but also provide Solar and now internet service in some areas and evidently all areas, their new Sky control that is now being installed is amazing.
As of Jan 2013 with new management in the call center,Vivint. is now focusing on customer service making huge improvements not only customer service but are now among the best in the business at taking care of there employees creating a very loyal team and a great culture and atmosphere.

Our Vivent alarm saved our rear today. I received an email this morning at 10:53 A.M. advising me that our alarm had been activated. I met the police at my home and we found the house secure. I thought it was strange that in all the years we had been with Vivent, we have never had a false alarm, but just figured it might be time to have service tech out and have them tune the system.

Later we checked the back doors to the house and found pry marks on both read doors. Obviously, someone had tried to gain entry and was scared away by the alar. ThanksVivent for the excellent service you have given over the years.

We had Vivint install a system in our home and I absolutely love it! The representative was very polite and informative. The installer came and had it installed in about an hour. I never used my other security system but with this one I can arm and disarm from my cell phone and can monitor when anyone goes in and out of my house.(I have a son and daughter with keys to check on things for me.) I really like that the system monitors for fire as well as burglary. I have accidentally set off the med alarm that I wear around my neck twice and they responded immediately. I couldn’t be more pleased!

This post comes because of a recent door to door adt representative that knocked on my door trying to get me to switch over.  I have had vivint for 3 years now.  I had for 3 years before that when their name was APX.  These guys have been great.  They monitoring is really fast and I have only had to talk to tech support once and their wait time was like 30 seconds.  They were polite and helped me figure out my prob.  I?ve never had a problem with billing either.  I will say that since I have gotten the updates I really enjoy using the camera and the door lock; probably the most handy part of the system.  I recommend them and will not ever switch.

Medicine Hat Alberta: I just had a Vivint alarm system installed in combination with our old alarm system that was hard wired in the home. It is always nice to recycle when you can and use something from an old system in combination with new much better product.  The knowledge the Vivint staff had of my old system along with their system was huge in getting the job done smoothly. The whole process went with but one glitch; myself not getting out of the home fast enough once I armed the system on my own.  The Vivint staff had the Canadian Mounties heading out to catch the phantom criminals but turned them back once they got hold of me to acquire about the garage door that triggered the alarm. They sent a technician out that did some minor adjustments to help compensate for my dodling out the garage after setting the alarm. It works so slick now, Thanks Vivint

I’m not having any problems with Vivint. The sales person and the installer were both nice and professional and I’ve had no problems with the system itself.  I had another system for three years and rarely interacted with the support staff.  When I did they were rude and it was hard to cancel the policy unless I followed their process, but I did and it was canceled so I expect this company will be the same.  I agree stopping the service is irritating, but these companies don’t seem to value repeat business.

This post comes because of a recent door to door adt representative that knocked on my door trying to get me to switch over.  I have had vivint for 3 years now.  Had for 3 years before that when their name was APX.  These guys have been great.  They monitoring is really fast and I have only had to talk to tech support once and their wait time was like 30 seconds.  They were polite and helped me figure out my prob.  Never had a problem with billing either.  I will say that since I have gotten the updates I really enjoy using the camera and the door lock.  Probably the most handy part of the system.  I recommend them and will not ever switch.  Thanks vivint.

Superior. Very professional. Extremely Satisfied.

This post comes because of a recent door to door adt representative that knocked on my door trying to get me to switch over.  I have had vivint for 3 years now.  Had for 3 years before that when their name was APX.  These guys have been great.  They monitoring is really fast and I have only had to talk to tech support once and their wait time was like 30 seconds.  They were polite and helped me figure out my prob.  Never had a problem with billing either.  I will say that since I have gotten the updates I really enjoy using the camera and the door lock.  Probably the most handy part of the system.  I recommend them and will not ever switch.  Thanks vivint.

I had Vivint (full automation system) installed recently. I did check their BBB report and google their company prior to signing. I choose to go with them because almost all of the complaints were to do with the salesmen or sales process. As being a salesmen myself (heating & air conditioning),  this did not scare me.   I have to say the salesmen that came to my door was very respectful, knowledgable, and answered all of my questions and at no point became pushy. After showing me what he could do, I told him I was interested, but wanted to run it by my wife. I told him she would be home at 6:00. I told him give us a 1/2 hour to discuss this and to come back at 6:30. He called me at 6:30 and said he was tied up with another customer and asked if 7:00-7:15 would be ok. I said that was fine and he was back by 7:15. We went back over all of the details on  what exactly was included, expectations, pricing, and contract terms. We agreed to proceed. He said they would be there at 10:00 the next morning.

The next morning, the tech showed up on time. He informed me that he was out of the smoke detectors and wanted to install everything else and come back in a day or two to install them. I explained to him that was fine, but  I would not be releasing my payment information prior to the system being fully installed and fully functional as discussed with my sales rep. He called my sales rep and had me talk to him. My sales rep did try at first try to talk me into letting them put in what they had, complete the paper work and return with the smokes in a day or two. I told him we only had we 2 options: install what they have now, return when they have the smoke detectors to finish, then collect payment, OR postpone the entire job until he had everything.  He respectfully said ok and he was going to try to get a hold of one of the other techs to see if they might have some on their truck. The tech left.  My sales rep called me about 30 minutes later to let me know he was able to locate some and asked if they could still install the system today. I said that was fine. He said the tech would be back in about 30 min. The tech showed back up on time, installed everything as agreed, and cleaned up after himself. The system does everything he said it would do and works well. I am very satisfied with the sales process, installation, and equipment.

Unfortunately, it sounds like a lot of people had to deal with a bad, pushy salesmen. I for one did not. Had he became pushy at anytime, we would have been done and I would have kicked them out.  My salesmen and installer was respectful, on time, courtous, and professional through the whole process.

As for some advice when dealing with a salesmen:  review exactly what the system will include, what the system will do for you, how much it will cost, terms of the contract, and the expectations for payment prior to signing the contract. Then make them fullfill the expectations as agreed prior to payment, no exceptions. If a salesmen becomes pushy, shut them down and find a different company. As a fellow professional salesmen, I give my customers this respect and demand this respect from someone when I am sitting on “other side of the kitchen table” as well.

I have had Vivint for 6 months now for my Vacation home. LOVE IT. I rent it out and I have not had one problem with the system. The sales rep was great and the installer was great too. I can give the renters the code to unlock the door from anywhere in the world. When they leave I arm the system and change the code on the internet. No more lost keys and no wondering if they set the alarm or not.. Great system and very practical for ANY rental property!  Get VIVINT, I asked for a quote from ADT and they wouldn’t over the phone. Vivint quoted me over the phone and surprisingly the quote was accurate!  At least look at their website www.vivint.com

We had an awful time with ADT but have had nothing but positive experiences with Vivint. A couple of years ago one of our neighbors had their house broken into so they wanted to install an alarm system. They asked us about Vivint and we gave them a positive report. They interviewed 3 separate alarm companies, Vivint, another national company, and a local company. The other two companies advised them that they didn’t need to arm their basement door. That’s the exact place where the burglar(s) gained access. Vivint told them they needed to arm the door. They went with Vivint. Vivint installed all the equipment free of charge, including the basement door! They feel much safer.

Had Vivint for about 3 months now, System works great and has great features, like the camera and doorlock.  The thermostat feature is great as well- all this controlled from my phone.  I see alot of complaints here for contract issues and early cancellation… to me for all that you are getting up front essentially for free, you have to expect that they want you to maintain the account to recover their costs!

I haave read alot of reviews about different security companys. Every review had something negative about them. I talk to alot of VIVINT costumers and they all said wonderful things about the company. That was my deciding factor. I’ve had VIVINT for over 3 months now and the company is great. Everytime which was once I had a question the costumer service was great. No issue with billing. The tech who installed the system was very professional. He showed us how to use it and did not leave until we were comfortable with the system. I would tell friend about this company. They are great!!

I was satisfied with the company overall, until I had to do some repairs on the house and had to remove a back entry door for about a week. Firstly, they never send me the manual, so I didn’t know how to disable the alarm system fr a week. Next, when I called them, they told me that the system can be put on standby, but after a while it went active and complained about the door, and when the door was put back in place, it didn’t recognize the door anymore. Pretty bad experience with the customer service overall, people there don’t know what they’re talking about.

Had a Vivint salesman in my neighborhood and thought I’d listen to his pitch. Hey, I don’t want the guy blowing off the salesman who may be selling something that saves my family’s life 🙂 Anyways, I asked a thousand questions and liked everything I heard. He was able to back up everything he said. So, we replaced our ADT system with Vivint.

First, when they unhooked the ADT system…I never got a call or anything from ADT that would make me think they were actually monitoring my system. Very weird right? I thought so too.  So far Vivant has been awesome. My crazy dogs have set of the motion sensor twice now and I have been called, texted and emailed all at the same time to make sure all is well. One of those times I missed the call and the police were at my house within 12 minutes. I was impressed. One other time, I didn’t enter the security code in time to stop the alarm. 5 seconds later a Vivint rep was speaking through the speaker on the unit. Again I was impressed. Again, great service!

Add to that that I can now control the temp settings in my home from my smart phone, even set a schedule for when I’m not home to have the heat or air off and kick on an hour before I leave work to get the house comfortable…very nice! To top it off, it’s all wireless! An intruder can’t simply cut the phone lines to disarm it because it works on cell phone technology. I’m sure no system out there including this one is full proof but this is about as close as I can get and gives good value. All in all, I’m very happy with the service, price and features of the system! Hope this review helps!

These were very courteous and smart technicians who went above and beyond in getting our existing alarm system up and running again. (we had purchased a home with an alarm system that was not in use) Since activation we had two occasions when our alarm was tripped and within a minute or two we had a response from a Vivint representative. They have been prompt and polite each time we have communicated with them. We highly recommend Vivint.

I have been pleased with my Vivint system and their service.  I had it installed about two weeks ago and so far I’ve had no technical problems.  Now, I did have second thoughts about having the system after stewing over the length of the contract.  I decided to call Vivint customer service about it and they accommodated me by taking 6 months off the contract AND crediting my account for an additional 3 months.  The sales rep I spoke to was very courteous and seemingly glad to help me out.  There was an issue that arose from an installation goof on my thermostat.  When I called Vivint tech support, they called an HVAC technician in my area and the issue was resolved the same day (at no charge of course.)  I’m with the last reviewer in that it is the home owner’s responsibility to go over the details and your concerns with the Vivint rep before signing the contract

I have a vivint. monitored 2 gig alarm system. I have set my alarm off accidently multiple times by letting my dog out in middle of night to go pee. EVERY time the alarm went off and I deactivated it, the vivint. people came across the cellular 2 way system within 30 seconds to ask my user name and password to ensure we were safe. I love the fact I need no home phone line and they can still talk to me through the panel. I would recommend anyone to them. My family feels at ease with this company. I can’t believe that I have even read one bad review!?! Great customer service too.