The military clause does work
Re: Military Clause: You must show that you are being PCSed and have sold your home. If you decide to keep your home and rent it out, then, yes, you will still be responsible for the remaining agreement. Who wouldn’t want their system up and running for your renters anyways? I know I would. Also, would you not want to know if the police have to come out to your rental property? Fire Dept? Otherwise, you may not find out until it is too late …
Vector will help military, just show them your orders
A post to reassure the military of Vector’s standards and practices of professionalism. When you are military as with all applicable laws pertaining to and within the Patriot Act and several acts. If you PCS or deploy send the company a copy of your orders with a request for early termination. You can not be punished for this. I was in the military. Know your limits. As with the contract there are several reasons to have one for Fair Business Practices. Many people get service to be monitored then cancel once they receive credit on their homeowners insurance. News flash. Your insurance company will be notified upon cancellation this protects from lawsuits in all angles and instances. I for one trust Vector and am discouraged in the lack of information that some have received. When you have questions ask your installers. They are there to assist you.
Vector is pretty great
I have had Vector Security for a long time! Whoever said there is no Military Clause, lied. My husband was deployed so I moved back home with my family and our security was placed on hold without paying any money until we moved back into housing. Also, my parents have Vector Security, love it! Alot of Subdealers, such as Powerhomes is who come out to sell you your system. Who sells Vector Security but is not actually the company itself. Subdealers will tell you whatever they want to hear to make the sell. Best thing to do, deal with a Vector Security salesman from the beginning not a subdealer. Subdealers will try to tell you that there is not a office in your area. NOT TRUE. This way there is no confusion about the contract and clauses. There are offices all over including now in North Carolina.
Very happy all in all with Vector
Two years into our service with Vector I have been satisfied. Reading some of the other comments I have to add my opinion. I understood the three year contract and how to cancel it. Never trust a verbal statement, make the sales person show you it in the contract. Vector is a monitiong company only. The service you recieve is only as good as the sub contractor selling and servicing your system. Our authorized dealer is great! Honeywell equipment is used in our home. Honeywell in my opinion is one of the best. If your having trouble with your alarm it is not Vector’s fault. It is your equipment type, installation and the competence of the service techician who works on it. Each time I have dealt with Vector customer service the experience has been professional. My advise is you get what you pay for. You want a “free system” that’s exactly what your going to get. Remember you are protecting your family and home.
Happy with Vector again
After several years of service my first problem occurred 10/22. The police came as I was unable to get through to Vector to say that all was all right and even though I had put in my code on the keypad. Each time I called I was disconnected by the central station and no one seemed to care about this situation. I was extremely dissatisfied and ready to have the entire system removed. No one apologized or expressed any concern that I had such problems. Then the service tech came to the house, by appointment, and turned my lemon into a lemonade. He showed me the cause of the problem and fixed it. He patiently explained what my contract covered, what my panel could do (extra features that no one had ever shown me) and he reviewed some of the other features that I had long since forgotten. To my mind this person, Chris, saved the day and saved my impression of Vector Security. I cannot thank him enough for re-establishing my confidence in this security company.
Vector is no good to the military
Not military friendly. That should be the end of story right there! The system in our rental house was OLD to say the least. We had Vector almost three years and they refused to cancel our remaining three months when we moved from Norfolk. Ridiculous. Why is there even a contract to begin with? Seriously, the system in the house had been paid for ten times over by the time we even started service. They entered our house ONE time in three years to simply turn the service on, so what exactly is the purpose of a contract? It is very sad- I would have highly recommended them because we had no problems and the price of $30 a month was awesome. It is disturbing that a company in Hampton Roads would treat their military customers so poorly… especially when we all participate in direct deposit and are never, EVER late on payment.
They do nothing for the military
If you are Military, do not sign a contract with Vector. Vector is NOT Military friendly. We bought a house and signed a 3 year service contract. We were assured that they had a Military clause for when we moved–false! Our options were to cancel the contract which meant paying a large fine or finish out the monthly payments. I had a Jag Officer make some phone calls to Vector to try to get us out of the remaining 1.5 years left on our contract with no success.
5 years problem free
Well I have read some of the reviews, and I think that some of them might be exagerating. I’ve been with Vector Security since 05. I’ve had no problems with them and they are very reliable, no excessive fees or bills. Actually the price a month was awesome only $39 a month, so when they said that they needed to upgrade the system to digital at the beginning of 2010 I was like go ahead, but then they said I needed to pay a fee of $200. I didn’t feel like I should be the one to pay the fee since I wasn’t the one asking for the upgrade (reasonable to me), but I called to cancel, all they wanted was my reason for canceling and if they could fix the problem. They then canceled the account for me with no fee since I have had the system for 5yrs. I wish that it could have been some other way of dealing with it, but oh well. If this is the company for you go ahead, the alarm company is great and you probably won’t have to worry about upgrading it.
Buyout option is crap
I purchased a Vector Security System in Sept 08 at my home in Maryland. Before signing the 3 year contract, I asked what would happen if I moved and was told it would be no problem and my service would be transferred. In April 10 I sold my home and moved to a state where Vector does not provide service. Vector has been completely unwilling to work with me at all, providing me only with the options of paying out my entire contract or getting the new owners to take over my contract. I am extremely disappointed in the customer service at this company. I do not understand a company whose customer service philosophy includes charging customers for a service they are not able to provide you. Yes, I realize that I signed a contract, but a company should have the decency to provide you a way out of a contract for service that they no longer can provide. A “buyout” that equals to total amount of the contract is not an appropriate solution.
Unfortunately Vector continues to not be willing to work with me, and continues to charge me a monthly fee.
6 years of great service
All I can say is wow! Me and my husband have been with vector for over 6 years and are 100% satisfied. Every complant I am reading is about people not wanting to pay there bill. A 3 year agreement is just that. As are sales person explained when we first got the system they installed it at a profit lose so the Contact gives them time to recoupe there profit. After all they are a business. We actually switched for ADT so if you think vector holds you try ADT. We have never had an emergency but have accidentally set the system off and the response time is amazing. We also bought the service plan and have never had a charge for someone to come out to look at the system. I would recommended these guys to anyone.
Company is just criminal
I have been with Vector for 5 years now. Starting having problems with door sensors not working and outdoor alarm going bad. Vector wants to charge 85.00 per half hour for a service call, when I asked for a lower rate they would not budge. I then requested to cancel my service and I was also hit with “your locked in for 3 years”. I said “but my 3 years has expired, now so I would like to cancel”. I was told and later found the contract and in very fine print it says it auto renews, so basically I’m screwed. This should be illegal!
Vector would not budge on their position. I ended up paying out the remaining months of the contract and canceled in writing. To the best of my knowledge they are still secretly locking in customers for 3 years recurring without them knowing. I repeat my advice to stay away from Vector.
Strongly prefer Vector to ADT
When my mom and dad built their dream home in 2009 the builder used Vector Security. I have to say I’m extremely satisfied with everything Vector has installed in my parents house. Unlike ADT which is what I have in my own house, Vector puts sensors on all your windows and doors. ADT only offers 3 sensors with additional sensors at $100 a pop. ADT uses those huge bulky wireless Ademco sensors. Which they install regardless even if your home is prewired for a security system. Vectors systems are very quiet the keypad beeps twice to arm. I have been satisfied with Vector’s monitoring as well. They offer great local service and usually come out – same day if there is a problem with the security system. I would totally recommend them to anyone.
Contract is such a sham
Vector is absolutely horrible. We have lived in our home for one year now and there have been at least three times when I alarm chimed erratically without any windows or doors having been opened. There were numerous of times when the alarm simply would not arm. This past 4th of July, we could not arm our alarm, for some unknown reason. I called to inquire about someone coming out and fixing the issue so we could do what we are paying them to do; protect our home. They told me that since it was a holiday I would have to pay an additional $200 to come out. Really!!??? Isn’t that a material breach of contract? He said, “no. that is in the contract.” So I asked, “so if I want my house monitored by you I will have to pay you an additional $200?” He said, “Yes. Sorry.”
Needless to say, I am in the process of filing suit against them in order to get out of this sham of a contract with them. They’re horrible.
Do your homework, avoid Vector
I highly advise people not select Vector Security Systems. We were concerned we would not be at our house for the 3 years required by the contract and would have to pay for something we were no longer using. Our salesman told us if we moved somewhere that the system could not be installed in, we would be released from the contract. In short, he lied and Vector was unwilling to release us from the 4 months remaining on the contract unless the new homeowner’s started service. Their customer service people were very difficult and unwilling to work with us. They would not take responsibility for what their salesman told us. We also found the system difficult to use and unneeded. We will probably never have a security system again but if we do it will DEFINITELY NOT be with Vector.
Company is really no help
My wife and I moved into our home in Dec 2005 and as part of the purchase agreement the previous owners agreed to transfer the existing security system over to us for a period of six months.
After that time lapsed we contacted the existing service and made several attempts to make final arrangements to change the service over to our names. After a month of being jerked around we all of a sudden received a phone call from Vector inquiring if we would be interested in their security system. After talking to a service representative we had the existing service and equipment transferred to our names. A rather smooth process and didn’t involve any new equipment needing to be added.
Initially, the service was first rate but after a year or so we began to get false alarms due to an old battery. It took almost another month to have a technician come out and replace the battery. When we asked the technician why it took so long to have the battery replaced, we were told that there were constant internal scheduling difficulties. From that period until we had a new alarm system installed six weeks ago we heard nothing from them. Not a phone call or email asking if we were happy with the service or if we might be interested in upgrading our system. This is one of main reasons why we got our new system merely because of new “buttons and whistles” that were available. We never thought to contact Vector and find out what our contractual obligations were.
After our new system was installed I called Vector and notified them we had disconnected their service and had a new service installed. That was when I found out we were going to be subjected to paying the remaining balance of our three year contract, $360.00. I must admit after almost five years I totally forgot about the contract being automatically renewed without any action being required on our part. When I asked the customer service representative why customers were not notified in advance of a pending renewal I was told that their “system” was not able to perform that type of function. Nor was it possible to even have a post card mailed out notifying customers of pending contract renewal.
It just seems to me that if any service/company was worth their weight and was concerned about their customers this would something that would be a matter-of-fact. I consider this issue a “lesson learned”, and now make every effort to properly manage my affairs since I can’t depend on a company who is providing a service to properly manage theirs.
Military should avoid Vector
We got Vector when we bought our house in November 2007. The sales person assured us about the military clause and it wouldn’t be a problem to cancel the services due to a move. If you are a military family I WOULD NOT go with this company, because unless you sell your home and have a PCS orders, they will not let you out of the contract. If you decide to rent your home and still have remaining time on your contract you are responsible for the balance due until it expires. Lucky for us we only have 4 months left with this company. Vector’s reason for not letting military families out of the contract before the expiration date: If you are renting your home, you MIGHT come back to the home.
Done with them for good
Been a satisified customer for 10 plus years. But now that we sold our home we are told this is a “NON-REFUNDABLE” company. We pay our bill on a yearly basis and expected the remaining 5 months to be refunded. No way says the arrogant customer service rep! Guess what? They will not be the provider of our new house. And they will not be recommended to anyone who asks for a good security company.
Don’t listen to the poor reviews
To preface we recommended VECTOR security to a neighbor/friend and they came back to us with this website. So I looked it up. After reading a few of these “issues” they seem to be predicated on the fact the customer simply does not want the system anymore b/c they don’t feel a need for it. None of these issues appear to be a legitmate complaint. I wonder if these are other alarm companies just writing false reviews … hhhmmmm. We’ve never had a problem with our system, was told it was a 3 yr agreemement and were under a service agreement.
We’ve had some issues and they were all fixed. We also asked the question about what would happen if we terminated our agreement inside the 3 yrs? We were told we still be held responsible for the remainder going forward minus 20%. So the complainer who claims VECTOR said they still owed $1,000 with only 8 months left on the contract is not telling the truth … Like I said, I don’t believe half of these complaints. Of course, it would be unrealistic to think a company the size of VECTOR would not have a single complaint. To sum this up, our neighbor still decided to go with VECTOR … every company has the same bad reviews. Like I said, makes you wonder ….
Absolutely satisfied here
My husband and I have had Vector Security for almost a year now and I must say that we have been completely 100% satisfied.
We have had ADT and Monotronics in the past and both were a complete nightmare. The local Authorized dealer is a company called Powerhome Technologies and they were fantastic. The sales rep. spent time educating us instead of focusing on trying to get us to just sign a contract. We felt he had our best interest at heart. The rates were lower than the other local competitors and we had zero out of pocket expenses.
We chose Vector because of local monitoring, certifications and fixed monitoring rates. My neighbor was considering a security system due to some recent break-ins in our neighborhood (our house was not targeted because of our system I assume) and she informed me that Vector has some poor reviews. I decided to look into this and was surprised to see other people unhappy with Vector,so I decided to share our experience. I personally feel that if someone does not get their way or they did not read their contract or ask the right questions it is easy to blame any company for not being upfront with them.
Consumers have plenty of resources at their expense to educate themselves before doing business with any company for any reason. My husband and I researched complaints on ADT, Monotronics International, Pinnacle, APX and Platinum security companies. What we read about them was far worse than anything we read about Vector. You need to do a better job of comparing companies before condeming any company. Most people spend more time complaining and wanting to spread bad news and they spend less time sharing with others when a company actually does the right thing-remember the grass is not always greener on the other side. We chose not to let human nature control us and be part of the problem we want to be part of the solution.
We feel Vector Security is the very best company in the industry to protect our family.
Vector is really a rip off
I had Vector for 2 years and 4 months. I sold my house and the gentleman purchasing the house said he would keep the system. I called Vector and they said I was still responsible for the last 8 months of my contract. I didn’t understand that. The guy didn’t activate the service now I am being sued for the alarm system. Vector said I owe 1000.00 for a three year old system and 8 months of service. This is an awful company and I wouldn’t recommend their service to anyone. The military personnel should really not use this company because we have to move around too much to worry about paying the remainder of a contract with this compnay.
You don’t want to deal with Vector
We had our alarm system installed over ten years ago.
At that time the salesman told us that we ‘owned’ the equipment (at that time Vector was Triple A Security). We discontinued service in 2004 due to the system causing problems, ex.: the alarm would go off for no apparent reason. As of 2009 I began recieving numerous annoying and harrassing calls from ****** at Vector, telling me that they needed to send a technician to my home because they are getting ‘pings’ from my home. Prior to this I had not heard from Vector, we had paid our bill in full and thought that was the end of them.
Today I called and spoke with a supervisor named *****, and explained that I was weary from recieving calls from Vector when we no longer have service with them for many years and I told her ****** stated that I must have a technician come to my home to “fix’ the problem. This supervisor, *****, told me that if I had read my contract, I would have known that Vector owns the transmitter. At the time that I had discontinued service I was never told of a ‘transmitter’, never recieved letters, nothing. I told ***** that this is not my problem, and I don’t appreciate having their technicians come into my home when I am no longer under contract or any other obligation to them. ***** then told me that I would be billed for the ‘pings’ that Vector is recieving. I asked her why, when I have done nothing wrong, paid the bill many years ago, suddenly this is an issue? I have no contract, and they are going to bill me for equipment that I paid for, that is in my home. I told ***** that that would be a SCAM! What if we sold our home I asked, she said that would be different,…. in what way? Of course none of this makes any sense, I am a reasonable person, but this is outrageous…imagine, Vector is going to bill me, for what? Their antiquated system is malfunctioning? I’m no longer a customer, and I explained that I will report them to the ATTORNEY GENERAL, all news stations, BBB, and anyone else, if they send me any bills. SCAM artists indeed.
My advice, stay away from Vector!
Vector has been great
After reading all the negative all the review for multiple alarm companies, I wanted to submit our review for Vector Security. Vector Security a great company, our sales rep ****** ***** who explained to us very well all different alarm options and helped us choose what we needed for our home. ****** was there for us all the way answering all the questions, being friendly and prompt. Our installation guy was there to help us the same day and install the Vector Security system; during the installation ****** was friendly and very helpful. We have faith in Vector Security and know that we and our home is secure and taken care of.
Stuck in long, awful contract
I am trapped with a 3 yr contract… lots of times the alarm does not even work. The test the alarm once a month, usualy the 6th day of the month, if anything happens after their initail testing and if you are not aware of any outages after that, your alarm will not work. It happend to me. During another occasion, my alarm showed an error on the keybord on a Friday, I called in to report the error. It took Vector almost a week to send a technician to my house to check out the problem. Again, during that period of time my alarm was out of service.
Contract will try to trap you
Vector Security has small font policy of renewable 3 year contract. If you cancel it earlier they try to slap charges for the remaining 3 year period. Beware of this catch. I believe such a contract is a mouse trap and should never be signed. The service is in general of little use, a lot of false alarms.
Vector speaker is trash
(Vector) can’t ever hear me over the speaker even when I am less than an inch away screaming at the top of my lungs. They’re own technician person came to my house and told me nothing was wrong with my speaker, that the people on the other end of the speaker aren’t trained properly and can not hear me. When I called to see what I could do about this problem, the supervisor told me he could not vouch for the conversation with the employee since he wasn’t present the time it took place. He said Vector could not be responsible for things their employees tell me. I asked him if he would personally come to my house so that way next time he could be present. Obviously, his answer was no. He offered to send out another technician. Basically, its a repititive cycle with technicians and supervisors that will never stop because no one from this company will take responsibility for their ridiculous worthless system.