Vector is a poor choice
I am a former Vector customer who is still paying for the crude mistake of chossing Vector as a form of protection for my family and home. For any potential investors, I would advise as a business person, to look elsewhere and choose from reputable options for home or business security. The terms of the contract were not explained, and the service was never reliable from the initial day of installment. For all of the dissatisfied customers, get a lawyer who specializes in fraud (I am currently in the process of suing Vector for what was stolen from me over the past four years) so that you will be compensated for lost investments and Vector’s failure to secure your home efficiently, as well as uphold business ethics. It is truly ashame that after receiving all of these negative reviews, Vector still fails to address and rectify their errors. For all of you consumers that have been tricked and coerced into purchasing services from an unstable company like Vector as I have, I hope that we are all fully financially recompensed for loss of time, finances, and apprehensiveness about the security given.
Stuck paying for broken service
Tried to discontinue due to no home phone. Have to continue paying for service that is now ineffective. A complete ripoff. Been with for over 6 years. Never missed payment now must pay 180.00 for nothing. Consumer service is nothing. Reporting to Better business.
Their salesmen are all liars
Beware!! The salesman (or kid) will flat out lie to your face and tell you that you can cancel after a year. Whatever they tell you do not buy it, they are 5 year contracts. I take the blame for not fully reading it and for not telling the kid to keep walking. Try to find a more reputable company.
Vector is a shady company
Vector came to our home and snookered us into a five year contract. They told us it was a promotional offer to get people to purchase their product and that we would only be charged a onetime fee. That turned out to be bogus and the fee grew to $44.99 a month. The service is terrible and when the alarm does go off (as it has accidentally) it takes them between 3 – 5 minutes to respond! By that time my house would be wiped out of valuables – their excuse – it was turned off with our code (which by the way we don’t know as we were never told so we use the key pad they left) and my point is that anyone can disarm it how do you know it is us? Crappy service and rude customer service is all you get with these people. I called the corporate headquarters and spoke with their president who assured me it would be taken care of instead her underling calls and bullies me. I will keep calling until this is resolved to MY SATISFACTION!!
Vector is very greedy
In Jan. 2012, Vector Security announced it would charge $15 more per year if customers did not let the company automatically deduct payment from a bank account. Vector claims that it costs $15 to process a one-time payment by check. Although the company’s service is good, it’s greed and decision making are not. Why would you trust a liar to dip into your bank account?
Vector employees are a bunch of con men
Vector Security uses and tries to enforce automatic renewal clauses in their contracts. These insidious contract clauses allow a company to write a contract that automatically renews for a new period of service without you ever knowing this even happened. They would tell you this is a good for you because your service simply continues uninterrupted passed the end of the contract date you signed up for. BUT – try to cancel or change to a new monitoring company during the period where the contract automatically renews and you will find they will bill you for the rest of the contract period.
They will bill you for services even though they know they will not deliver any services. This is an out and out gouge. There is no moral or commerical reason to charge people for services not rendered on an automatically renewed contract. Yes, we understand that the initial contract period is used by Vector to recover expenses of installation and start up. However, enforcing payment for additional contract periods – that automatically renew, without notice – is unconcionable. It is pure greed. Pure gouge. Utter disregard for an earlier period of good service relationship. This is the sign of a bad company. Service is not their game. Customer satisfaction is not their game. Running a con to collect money where no service is rendered is essentially evil and is a ripe area for consumer protection laws. Vector – happy to run a con.
So we purchased our home w/the vector security system already installed, within the first month of living in the home we received a call from a representative feeding us a sales pitch & trying to get us to re-activate services w/them, we had them come out & again the sales rep did all he could in trying to get us to upgrade but we stood our ground & decided to just activate former services. The trouble began once our alarm started going off at any given moment or beep spontanously through out the day. We recieved a call stating our battery needed to be replaced but was never told we could do it ourselves & not necessarily need a tech, however an appt was made and a tech came out 1 week later to only spend 5 minutes labor in the home taking out a $12.00 battery & replacing it and then handing my husband a $102.00 bill for service..what the fluff-a-nutter is that about. When we call were were told we should have been given the option to service our own alarm, we said no then we were told the only way we could get out of it was to upgrade our system @ which time we would only have to pay the cost of the battery & upgrade and not the additional $90.00 service charge..since we have recieved bill after bill, still w/the services charge. Lets just say once this contract is up..we are done,finito…w/these jokesters…completely unprofessional!!!!!!
Vector does nothing for the military
I want to warn all military that vector is rude and not understanding to the life of the military. They are sarcastic and absolutely the worse unprofessional company and I refuse to work with such a horrible company. I plan on terminating my contract with this company
Everything has been great so far
Vector installed my system over 3months ago. I had the service tech out one time. He was both knowledgeable and efficient. I am REALLY pleased with the company so far.
Stuck paying for broken system
This is to inform vector security how unpleased I am with the service thats been provided. I purchased my system in 2007 and it stop working in 2009. The service guy came out and replaced the battery and the very next day it stopped working again. So since 2009 I’ve been paying every month for a system that hasn’t worked in in 2yrs. Don’t worry I realize I’m the dummie for doing it. But guess what? So as of this e-mail I’m ending my relationship with Vector. I’ll be better served protecting myself with a baseball bat and a stun gun……..Peace
Service techs are idiots
Vector Security is HORRIBLE! I cannot wait until my contract is up. Their customer service is TERRIBLE, their technicians are NOT knowledgeable. I had security cameras installed into my home and they do not work. Each camera cost me over $500 and they do not work. They claimed it was due to my low signal from my router. However, my router operates my phone, cable and internet and all of those work fine. They refused to give me a refund for their faulty equipment. The supervisors failed to return my numerous calls and they claim they do not have a complaints department. They were rude and to date have failed to fix my system’s issues. I would NOT recommend them to anyone.
Vector is awful to the military
Vector security is not military friendly. In 2007 I purchased a home and got a home security system with Vector. In 2010 I moved under PCS orders and they refused to release me from my contract saying I owed them 750$. I could not take the system with me because I was renting a house in VA. I called again today after consulting my lawyers on base and Vector still will not release me from my contract and will not allow me to speak with anyone else on the matter. The service tech was extremely rude and said “You joined the military right? You were aware you could get orders to move right”? This is not the type of service I expect from an American company.
So many problems with Vector
I agree with the comments as written on this site. We had (and I stress the word “HAD”.
I have to say that the relationship did start out ok (not perfect – when we originally assumed the system (we purchased the house with the system already installed), they sent a salesperson out to try to convince us to upgrade the panels. When I questioned why I would want to do this when there was nothing wrong at all, I was told that we should buy a newer system since it would need to be replaced if it did end up going down. What??? That doesn’t make any sense! Of course, that was 11 years ago now, and there has not been a problem since then (one backup battery was replaced about a two years ago).
My main issue is with monitoring. Approximately two (2) years ago, we stopped consistently receiving calls when our security system was accidentally or intentionally triggered. This came to a head approximately six (6) months ago when our fire alarm went off (due to some burned food in the kitchen). We proceeded to disarm the alarm, and waited for the call from Vector. We waited and waited, and waited.
After about 30 minutes, there was a knock on the door. It was the firemen. Luckily (if it were a true emergency) they contacted the fire department. Unluckily, they made a trip to the house for nothing. Approximately 30 minutes after that, we received a call (on my cell phone) from Vector Security.
They wanted to verify that everything was alright! Alright!!!??? We could have died by then. When we asked why they didn’t call the house, they insisted that they did call (the phone never rang). To ensure that they had the right number, we asked what number they dialed. The response was “…oh…the phone number is all zeros”. All zeros!!!!!!!!!!!!!!! Wonderful!
So…needless to say, we no longer have Vector Security. I guess maybe we found a “novel” way of getting out of the contract. It did cost me about $45 in collection fees, but we stopped paying the bill, it was sent to collections, and the contract was cancelled! No fees for the remainder of the contract, and only minor (if any) blemishes on my credit.
Vector installed my alarm system in mid-September 2011. I found out on December 21st that the internal motion sensors did not work. They probably never worked since installation. This is a serious security compromise, since a knowledgeable burglar can enter almost any house with just window and door sensors. The lack of motion sensors means that they can take their time with your possessions without alerting the alarm company. I also discovered that the alarm system did not alert the company for a full minute after a door or window sensor was tripped. That full minute delay may allow for a knowledgeable burglar time enough to disarm the system. Vector was not able to schedule a technician to come out and fix the system until between 8am and 12 noon today, December 27th. So I had to reschedule my vacation plans.
This morning I called Vector to confirm my appointment between 8 and 12 noon. They confirmed it over the phone. They even took five minutes to make the confirmation. After that I called my timeshare and made reservations to arrive in Williamsburg tonight. A half hour later, while I was cooking my breakfast, Vector called back and said their technician was out sick and could we reschedule for another day. I told Vector that I wanted to talk to their upper management and get a refund of my payment for their system and to cancel my contract and get their equipment out of my house ASAP. I have ADT Systems standing by for when Vector is out of my house. I do not have super expensive possessions, but a burglary is upsetting and I will not leave without a security system fully operational and in place.
The real kicker is that the sales representative did not give me a free basic system. I had to pay for the basic system and almost all the add-ons. So to get deficient motions sensors, and probably a deficient telephone delay, and service that is delayed, and then rescheduled after my confirmation I had to pay through the nose. Oh… did I tell you that I burned my eggs to a crisp when they called back to tell me that the confirmed appointment was now not confirmed.
Done with Vector
Vector could use improvement. Our house was built 4 years ago, we recently found out 1) one window on the first floor was NOT wired, and 2) one piece of equipment was missing such that when we were on the internet, the alarm won’t work. A few weeks ago, one senor turned bad, they REFUSED to come out to fix it citing we didn’t report the issue properly and they would not come out without charging us or without a maintenance in their hands first.
We are not happy with their services and they now lost their business. It turned out all they need to do was to take a short trip and put in a wireless replacement sensor. Obviously, it is more about the people they employ as oppose to the company itself. In our case, it was the manager and employee at the Pennsylvania customer service office who lost the company business.
Vector has been great
These people who have listed these negative reviews on Vector Security must be employed by other alarm companies. As a former ADT customer for many years, I can tell you firsthand that Vector is far and above a much better alarm company both in quality and customer assistance. I am in the real estate business and have many rental properties all currently being monitored by Vector. These same properties for the whole were previously monitored by ADT and before that Brinks. At the time when I switched these properties over to Vector two years ago not ONE of the ADT systems were even working.
I had finally given up on trying to deal with ADT and get these systems repaired. I even considered legal action because of the poor service I was receiving. Over and over again, there were missed appointments and ridiculous charges . I have never been less satisfied with any purchases I have made in my lifetime as I was with ADT. I have had only two issues with a couple of my Vector Systems and both of those were my fault. In each case, Vector had representatives there within two days and both problems were fixed at no charge to me. I am extremely pleased with my Vector purchases and would wholeheartedly recommend them to anyone.
Vector has been great for nearly a decade
We have been customers with Vector Security for approximately 9 years at two homes. We are shocked to read all of the negative commentary on this review site. We have never had any issues, either with equipment or monitoring. After reading complaints posted here, we just tested our system for response time from their central station and it was under 1 minute! That is not even remotely close to extremely long response times from other companies we used. We cannot praise Vector Security enough and would not hesitate to recommend them to anyone. In fact we have on several occasions and others have been just as pleased with them for years!
Cancelling is a nightmare with Vector
Montitoring was satisfactory. Cancelling is a nightmare. If you fail to send written notice within 30 days of your 3yr contract close the contract will auto-renew for another 3yrs. Sound like a rip off? Thats because it is. If you try to cancel within a contract with military orders you have to jump through hoops trying to get a hold of the right person in the right department in the right region. It’s absurd. I would recommend another company with better customer service and less hassle.
Not really good enough to keep their service
Although my experience with Vector has been, so far, relatively ok I don’t think I would do business with them again. They use pushy door to door salesmen who employ probably the dumbest, most ridiculous, sales pitches I have ever seen. They show up with a sign asking if you can”help them out by letting them leave a Vector Security sign on your property”. Now why would I do that if I’m not a customer? Of course it then launches into well in exchange we’ll give you blah blah blah on a security system. The guy quickly pointed out 2 or 3 other signs in my neighborhood he just sold as if I should jump on the winning team. He added “I really like the location of this house and I think both of us will benefit.” Uh…what? Anyway, turns out I was in the market for a system anyway so I listened to his idiotic pitch. The terms seemed about average for a monitoring company so I took it. Although the saleman, who comically insisted he was NOT a salesman, just a “representative”, screwed up the contract in several places and even had to run to the ATM to refund me the $99 activation fee he never mentioned, until I caught it. This guy was not the brightest bulb on the tree.
When the tech came to do the installation he ran into a problem with the window sensors. The salesman tried to convince me I didn’t need them anyway, to which I strongly disagreed and it turned into an argument. Only after threatening to cancel the contract did he give me what we agreed to. Within two days the system malfunctioned, triggering the alarm. To Vector’s credit they did respond quickly to repair it and their monitoring did call me to check in. But a week later I got a warning in the mail from my local police about a false alarm they had to respond to when I was not home. Really? Vector summoned the police on yet another faulty sensor but never bothered to call me. I raised hell with them about that and they did acknowledge they made a mistake and did a second repair. Otherwise so far, moronic sales tactics and incompetent salesman aside, I am not completely dissatisfied.
Be aware of one thing – The coup de grace of their sales pitch involves convincing you they are actually losing money by installing free equipment. Although I don’t have a problem with the equipment, it is obscenely overpriced in their contracts, even though they are not charging you for it. In other words he told me “we’ll install a pad, motion sensor, and window sensors, plus give you a key fob, all of these retail for $1500. But we’re giving them to you for free. You just pay monitoring.” Wrong. A simple search on Ebay showed all of the same equipment can be bought for about $350. So basically they are lying to you about the value of the equipment they are prepared to install for free as an inducement for you to take the system at higher than average monitoring fee. This is a blatantly sleazy, fraudulent tactic. Of course they just hope you don’t bother to do any research. I’m complaining to Vector about this but I doubt they will do anything about it. I just will not be using them again.
Do not use this rip off service
I am currently being monitored by Vector. Like most of the review submitted, I too have had my issues. My alarm have been set off accidently several time and “NO” call from the monitoring center. I once left out of my garage too late, the alarm sounded. I entered; turned it off and waited for the call, NO call to my suprise. I called Vector and was told, they had no idea the alarm was going off. STRIKE ONE. I had the alarm set on NO delay. The back door was opened and “NOTHING” happened. NO sound, again, Vector had no clue the alarm was going off. STRIKE TWO. I was told by the representative I could move the system with no problems or risk. NOT!! I brought a new home, a tech came out unhooked the system from the old home, installed it at the new home. I had the system over 3 years at the old home. I called to have Vector remove the system and close the account. I was told that I have a NEW CONTRACT because when I moved I started a new contract. I was told that the customer will either have to pay to move the system or start a new contract. Soooo, since I didn’t pay, mind you, I wasn’t told I had either option, I was forced into a new contract. RIP OFF
Military personnel, stay away
Vector security is absolutely the worse security company ever! I am in the military and PCSd to another country and they still want me to pay for a service that I am NOT using nor family. So please beware military personnel. You have been warned. They are so money hungry! The sub contractor told me it was a 2 year contract and by me being in the military it would be NO problem cancelling the service without paying a fee since i was in the service! Was I misinformed or what. So President of Vector or CEO this needs to be re-looked for individuals in the service. This will potentially lose several VALUED customers. Trust me!
Go with someone else
I had service through Vector for over 5 years and had several problems with my system…mostly having to do with the battery back up system never working right and the alarm not resetting itself properly. I got so aggrevated the last time we had an electrical outage and my system continually screeched for 2 days that I completely unplugged my system. I never got a call from them asking if there was a problem or if I was OK (which also happened several times when the alarm was mistakenly tripped). I ended up calling them a week later and cancelling my service and asking for a refund of the 41 days I had already prepaid. Instead, almost a month later I got a refund for 11 days because they say “there is a 30 day processing period”. It’s bad enough that it takes 30 days to process a refund, by how dare they reduce my refund for the amount of time it takes them to do the paperwork!!! Quite ridiculous and unfair!! Be wise, not only do they charge way too much for their monitoring services, but their service is not very good and their customer service stinks — choose someone else!
They won’t fix their system
My system has been down for two days and I have called the company over five times and the last time I called I talk to a supervisor and was told that it would be about five more days before anyone could look at it. The control panel says “File system is corrupted. System not working”. If they monitored the system they would know that it was not working. I thank I am paying for a service that I am not getting. When I talk to the service repair center they act like it was my problem and they did not care. The system is only five months old. I would not use this company again until some BIG changes were made in the customer service area.
Vector will rob you blind
If you get a Vector security system you may get robbed two times. The first time for sure, is when you get the system. You pay for them to monitor you system but they do not. My system is down and I did not receive any calls about it. I was told when they put in the system that if anything was wrong it would show up at the monitoring station and they would call me even if a battery was low. When you have any problem with it, you will be lucky to see a repairman in a week. My system went down on a Thursday after about five calls to customer service, I finally got a time that they may be out to check it, on the next Wednesday. The customer service is no help at all. I have talk to supervisors and they will not help you at all, unless you want to pay them for a faster service.
Customer service is rubbish
We have had this service for 5 years, no one ever explained to us we need to have it registered with the local police in order to not be charged for false alarms. If your system is registered you are allowed up to 3 false alarms each year. So although frustrated I spoke with the local police department and they suggested that I get the log from Vector and fax it to them and they could possible have the fee reimbursed. I called Vector to have them fax the log to me…but to my surprise they want to charge me a $25.00 fee. Now mind you I was not informed by Vector to register the system with the police department and now I’m calling so that I could get the $100.00 fee reimbursed! You would think they want me to get that $100.00 fee back… No customer service! Beware!!!