Vector Security provides hardwired and wireless, professionally installed home security systems in 10 states across the United States and the Caribbean. Founded in 1970, Vector has blueblood connections that date back to 1752 when Benjamin Franklin and other colonial entrepreneurs created the Philadelphia Contributionship, America’s oldest property insurance company that eventually bought the security company. Vector, which serves both business and residential security customers, touts its ability to customize systems to fit individual needs, thus the company’s motto: “Intelligent security tailored for you.” Through its network of authorized dealers and branches, the company offers monitored burglar, fire and carbon monoxide protection, video surveillance, personal emergency response and mobile system control. Vector links its nearly 300,000 customers to three monitoring stations principally through cellular connections and landlines backed up by cellular, radio and Internet connections.
Vector Security Standout Features
- Only available in large cites in 10 states: California, Delaware, Florida, Maryland, North Carolina, New Jersey, New York, Ohio, Pennsylvania, and Virginia.
- Vector is connected to Benjamin Franklin: How many security companies can say that?
- Vector promotes ASAP-to-PSAP (Automated Secure Alarm Protocol to Public Safety Answering Point) technology, which connects monitoring stations to emergency personnel via computer, rather than telephone, improving accuracy and enabling faster response during emergencies.
What Vector Customer Reviews Say
Fans of Vector Security compliment its knowledgeable setup crews and responsive customer support team in their reviews. Others, however, grumble about difficulties terminating service even at the end of their contracts and even if they’re active-duty military deployed somewhere else. Some customers complain that they didn’t realize they were signing five-year contracts – a sales manager told us only three-year contracts are available now — and one says the company pressured his Spanish-speaking wife into initialing a contract that, he said, she did not understand.
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What Employee Reviews Say
On paper – OK, on its website – Vector Security acknowledges that “exceptional customer experiences” are fueled by satisfied “team members.” It boasts that it provides a comprehensive benefits package that may include (depending on employment status) medical, drug, vision, and dental insurance; tuition reimbursement, paid time off, and 401(k) saving plan. The company, however, doesn’t reveal if it matches 401(k) contributions or how many vacation days it offers, and some employees complain time off is skimpy. Most reviewers, however, say they like their coworkers and the congenial atmosphere the company fosters.
What Glassdoor Says about Vector Security
- 3.1 stars out of 5.
- 58 percent would recommend the company to a friend.
- 100 percent approve of the CEO.
- Top kudos: Room to advance and supportive work environment.
- Top complaints: Long hours and little vacation time.
What Indeed Says about Vector Security
- 3.4 stars out of 5.
- Top kudos: Happy, fun working environment.
- Top complaints: Commission-only pay structure and short breaks.
What Everyone Else Says
Vector Security is UL-listed, FM-approved and has earned a CSAA Five Diamond Certification. The company has been accredited by the Better Business Bureau since 2012 and has an A+ rating. It has closed 21 BBB complaints in the past three years – that’s only seven complaints per year — most involving product or service problems. The company is not wanting for awards, either. Vector is #8 on 2015 SDM (magazine) 100 Report based on recurring monthly revenue, and it was named Dealer of the Year by Honeywell and First Alert (2013). Vector also received the Angie’s List Super Service Award (2013), Frost & Sullivan Best Practices Award (2008), Central Station of the Year from Central Station Alarm Association (2006), Police Dispatch Quality (PDQ) Award from the False Alarm Reduction Association (FARA) (2006) and Dealer of the Year by SDM Magazine (2003).
Who Is Vector Home Security
Vector Security, Inc. is a subsidiary of The Philadelphia Contributionship, created in 1752 by Benjamin Franklin and his colonial cronies to insure property against fire. The insurance company acquired Vector in 1982 to offer business and residential customers home security services. Today, Vector’s offerings include monitored burglar, fire and carbon monoxide protection, video and still-shot surveillance, personal/medical emergency protection, and system remote control through any web-enabled device.
In 2012, the UL-listed company underwent a branding facelift that produced its current tagline, “Intelligent security tailored for you,” and the next year, it acquired Industry Retail Group (IRG) to supply managed network services to its customers.
What Does Vector Security Offer?
Vector offers professionally installed hardwired (for new construction) and wireless security systems, which are monitored by three stations in Pennsylvania and Virginia.
Home Security Equipment
- Control Panel: Vector offers 2Gig, GE Concord 4, GE Interlogix Simon 3 and GE Simon XT control panels to arm/disarm system and communicate with Z-Wave home automation services.
- Wireless Keypads: Auxiliary system control units you can place throughout your house.
- Key Fob: Arms and disarms system remotely.
- Mobile Solution: Controls system remotely through any web-enabled device.
- Door/Window Sensor: Detects when doors and windows are opened.
- Motion Sensor: Detects movement when system is armed.
- Glass Break Sensor: Detects when glass is broken and triggers alarm.
- Indoor/Outdoor Cameras: Lets you watch what’s happening inside and outside of your home.
- Pan and Tilt Cameras: Provides sweeping looks at targeted areas.
- Motion Detection Cameras: Takes images of anything moving inside your targeted area.
- Bullet Cameras: Small video cameras you can monitor on a DVR.
- Smoke Detector: Detects smoke, sounds alarm and contacts monitoring station.
- Carbon Monoxide Detector: Detects this toxic gas, sounds alarm, and alerts monitoring station.
- Low Temperature Sensor: Detects temperatures falling below 45 degrees and alerts you and monitoring station.
- Water Leak Sensor: Detects damaging water accumulation from burst pipes, appliance malfunctions, overflowing bathtubs, and other causes of flooding.
- Personal Emergency Response (PERS): Wearable device that alerts monitoring station of a medical emergency. Can also remind you take medicine with pre-recorded messages.
Smart Home Automation
- Lighting Control: Schedules and/or turns lights on and off remotely.
- Thermostat Control: Schedules and adjusts thermostat remotely.
- Lock Control: Locks/unlocks doors with individual access codes.
- Geo-Fencing: Virtual fence that adjusts home systems – turns off lights, turns on alarm — when you leave the home radius.
- Garage Door Control: Opens and closes garage door remotely.
- Audio Systems: Distributes music throughout the house.
- Intercom: Two-way intercoms that connect all rooms in your home.
- Home Theater Speaker Systems: Awesome audio systems for media rooms.
What You Get With Vector’s “Security Package”
Vector’s basic security equipment includes:
- Wireless control panel
- 3 door/window sensors
- 1 motion detector
- Yard sign and window decals
Security Monitoring Levels
- Basic Security ($39.95/month; $0 down): Wireless control panel; 3 door/window sensors; 1 motion detector; SecurityCare Plus extended warranty; yard sign and window decals; professional installation; professional monitoring.
- Home Automation ($49.95/ month; $0 down): Wireless control panel; 3 door/window sensors; 1 motion detector; SecurityCare Plus; yard sign and window decals; professional installation; professional monitoring; mobile solutions app; option to add cameras $10/month extra; option to add locks $10/month extra.
- Connected Home ($69.95/month: $99 down): Wireless control panel; 3 door/window sensors; 1 motion detector; SecurityCare Plus; yard sign and window decals; professional installation; professional monitoring; mobile solutions; 1 indoor camera; 1 door lock; 1 thermostat; 1 appliance/lamp module.
- Warranty: If you buy equipment upfront, the company warrants it for 12 months and then offers an extended warranty called SecurityCare Plus for $7 to $9/month. SecurityCare Plus includes free equipment repair/replace, free system inspection, and free battery replacement. SecurityCare Plus is included in some monitoring packages.
- Risk-Free Trial: Vector gives you three days after signing to cancel the contract. Equipment isn’t installed until after that rescission period.
What To Expect When You Call Vector
Vector Security would rather give you information about its systems and services in the comfort of your own home, rather than on the phone. And all sales reps we talked with during our secret shopper calls tried to set up an appointment, where they would review options, give us a contract to sign, then send a installer within 7 to 14 days. When we refused to allow Vector into our home, they answered our questions.
But here’s where things got weird. We got different information from each person we spoke with. And since Vector’s website doesn’t have a lot of nitty-gritty info – it doesn’t even have a page that describes all the equipment it offers – there was no way to check which info is correct.
When “David” returned our call, he said he was a sales manager and told us if we bought equipment upfront, rather than over time, we wouldn’t have to sign a contract. But “Terry,” who later responded to our online request for information, said sales managers don’t call and that every Vector customer must sign a three-year agreement and, if you terminate early, pay 100 percent of what’s left on the agreement.
Terry disputed many of the negative remarks we saw on review sites, including gripes from active duty military who claimed they couldn’t get out of their Vector agreement after they were deployed.
“We have never had a problem with that,” said Terry, who added that Vector just asks to see military orders before terminating contracts without penalty.
- Where Vector Security is Headed: Vector, like most home security companies, is always looking for new ways to automate your home while keeping it secure. In June, 2015, the company launched its mobile app for Apple and Android devices.
- Cool Stuff on the Horizon: A Vector rep said the company is always trying out new equipment before it sells it to the public; that’s all she would say about future offerings.
Customer Reviews of Vector Home Security
Read real reviews from Vector Home Security customers below before you buy! If you’re already a Vector customer please share your experience below so that others know the type of company they are considering purchasing from.