Taking them to court
I moved into a house that already had the Slomin’s alarm system installed. So I decided to re-activate it.
The salesman came in, offered me a wireless smoke alarm, a glass breaker and told me that several of the motion sensors could be moved to avoid my 5 active cats from setting them off. So, I signed the 5 year contract.
Two weeks later, the installers came and informed me that the smoke alarm wasn’t wireless and by law had to be placed on the 2nd floor. So they drilled a hole into my hard wood floor, through my utility closet and were going to rip up my carpet and snake the wire under it to get to the box in the kitchen. At that point, I told them no, they aren’t carpet installers, the carpet wouldn’t be the same again. The motion sensors that I was told could be moved, couldn’t because certain walls would be in the way and they would be useless. The glass breaker also wasn’t wireless, so I would have had a long wire going across my living room ceiling to hook into the kitchen.
So I called and canceled my contract, citing that the product was misrepresented to me by the salesman. They were kind enough to cancel the contract, then sent me a bill for $1500. I didn’t pay the bill because since I was lied to the contract was void, so they sued me in court. I just went to court a few days ago, ready with my pictures, and witness only to find out the attorney for Slomin’s wasn’t prepared and it’s due to go to trial in July 2009.
Thank you to Slomin’s
The Slomin’s alarm that I had installed last year really paid off last week when someone tried to break in to my house, and apparently ran away when the alarm went off. They broke my door but thankfully didn’t take anything. Thank you Slomin’s for everything.
Overall they’re not so bad
I had their service in one apartment and now in my home.
Their contract seems LONG. But I really can’t complain about them. The only issue was when I went to Vonage VOIP, and a Dry Pair DSL. I have informed them of the change but I guess they were not up on their technology, because when I told the rep on the phone that the alarm box need to go through my router instead of a POTS Line. She said “Sure we can do that”. Well, the tech came out and we told him what is needed. Thinking he has a VOIP box I can connect to my router. WRONG! He gave a blank stare and told me I need a cell phone backup unit as he was walking out the door. Now I been without a monitoring for over 2 weeks. I call them back and now I get the nasty rep. that said they need to send out another contract for the cell phone backup unit. After saying that I been without service for 2 weeks and now I have to wait for a contract form in the Mail. I ask if they can fax it, email it, fedex it. All NOPE! Well, after a month without service they finally got the unit installed. And I got all the time I was without service refunded.
All in all slomins is OK. But their alarm boxes and equipment are low end products. If you are looking for a good out of the box system with monitoring they they will be good for you. If you are looking for bells and whistles then I would look somewhere else.
ALSO MOST IMPORTANT!!!
I’ve been reading a lot of people are reactivating old alarm panels. Please don’t do that. Regardless of what is there. You are still getting into a five year contact and all you are doing by reactivating a panel is save slomins money because now they don’t need to give you that $100.00 alarm panel.
I told the tech when he came to install the alarm system 5 years ago that I don’t want any of the old system used all new. He did use the old wiring.