Slomins home security is a Long Island-based company that wants to keep your home toasty warm in winter, comfortably cool in summer and secure year round. Slomin’s began in 1923 as a general store, later expanding into a heating oil delivery and service business. After adding home security services in the 1980s, Slomin’s has grown into one of the largest, privately owned home security companies in the U.S. servicing residential and business customers in New York, New Jersey, Connecticut, Georgia, Delaware, Maryland, Virginia and Washington, D.C. If you like Slomin’s wireless, professionally installed security system, perhaps you’ll buy its HVAC services as well.
- Still family owned after 92 years.
- Five-year contract for its “Slomin’s Shield” security program.
- Free equipment and installation after signing contract.
What Slomins Shield Customers Say
Happy Slomin’s customers compliment its system install technicians and customer care staff. However, dissatisfied customers complain about Slomin’s five-year contract, which the company says is necessary to recoup the $1,300 worth of equipment it installs for “free. Other complainers gripe about costly repair charges.
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What Slomins Employees Say
There’s a 50:50 shot that you’ll like working for Slomin’s, which about half of employees say they would recommend to a friend. Most employees say the office is a friendly place with supportive colleagues and supervisors, and that paid overtime is plentiful. But some complain there’s no clear path for advancement and that micromanagement is the rule not the exception.
What Glassdoor Says about Slomin’s
- 3.1 stars out of 5.
- 52 percent would recommend Slomin’s to a friend.
- 56 percent approve of the CEO.
- Top kudos: Friendly workplace and abundant overtime.
- Top complaints: Micromanagement and little room for advancement.
What Indeed Says about Slomin’s
- 3.9 stars out of 5.
- Top kudo: Compensation.
- Top complaint: Cold calling to sell security and oil services.
What Everyone Else Says
Slomin’s likes to keep its accreditations and awards a secret, at least from the people who search for that information on its website. We were able to find it ranked #7 on SDM’s Top 100 List (2014), and a saleswoman said it is UL-listed and “accredited by the state” (whatever that means).
Slomin’s has been Better Business Bureau accredited since 1965 and holds an A+ rating from the group. In the last three years, 201 complaints have been lodged against the company — mainly about products and services — and 70 complaints have been satisfactorily closed in the last year.
We did find legal actions involving Slomin’s including:
- In 2002, a New York couple sued Slomin’s for fraud, negligence, and breach of warranty in connection with a burglary where, they claimed, police were not notified by the Slomin’s monitoring station.
- In 2014, Joao Control And Monitoring Systems sued Slomin’s for patent infringement.
- In 2013, Slomin’s sued Dr. Alarm Inc. for trademark infringement over an animated superhero character that Slomin’s claimed was unfairly similar to the ALARMO character it has used in marketing campaigns since 1997.
Who Is Slomin’s Company
In 1923, Jacob Slomin opened a small general store on Long Island, New York and eventually expanded to deliver kerosene for light and heat to customers’ doors – a smart move that inspired the company motto: “Your Comfort is Our Business.” The company grew and began offering heat and air conditioning equipment, installation, and service. In 1981, Slomin’s branched into the home security business providing professionally installed systems monitored by its station located in company headquarters in Hicksville, N.Y.
Today, Slomin’s sells wireless, cellular security systems in New York, New Jersey, Connecticut, Georgia, Delaware, Maryland, Virginia, and Washington, D.C. It is one of the country’s largest, privately owned security companies. Jacob’s grandchildren and great-grandchildren currently are part of the family business.
What Does Slomin’s Offer?
- LCD Control Panel: Command central for your security system.
- Keypads: Controls security system from locations around your home.
- Keychain Remotes: Controls security system remotely.
- Slomin’s App: Lets you control and watch over your home remotely from any web-enabled device.
- Motion Detector: Pet-friendly sensor that detects motion in armed areas of your home.
- Door Contacts: Senses when doors open.
- Glass Break Sensors: Detects breaking glass in armed areas.
- Video Camera: Live-stream camera that lets you check on your home when you’re at work or on vacation.
- Smoke Detector: Immediately notifies central station when it detects smoke.
- Carbon Monoxide Detector: Senses dangerous carbon monoxide levels and contacts monitoring station.
- Temperature Detector: Senses sudden drops or rises in temperature that can burst pipes and damage other home systems.
- Water Detector: Detects flooding that can cause home damage.
What You Get With Slomin’s “Security Package”
Slomin’s Shield System contains these components.
- LCD touch-screen control panel
- 1 motion detector
- 3 door contacts
- Battery backup
- 1 lawn sign
- Window decals
- Basic ($29.95/month): Cellular monitoring of basic equipment. Anything you add to the package can drive up monitoring prices – or not, depending on promotional packages available.
- Cellular ($35.95): Cellular monitoring with app that remotely arms/disarms system from any web-enabled device.
- Warranty: Slomin’s warrants security equipment – parts and labor — for one year. Extending the warranty costs $114.50 per year. If you don’t extend, service trips cost $79 per hour plus parts.
- Risk-Free Trial: None.
What To Expect
After you call the Slomin’s sales team, an “in-home consultant” will be dispatched to your home and review details about security equipment and monitoring plans. Make sure you ask questions about price, because the company’s website has precious little information about what the equipment and services cost. When you pick a system, you’ll be handed a five-year contract to sign. Read it carefully, because you’re agreeing to a long-term relationship with Slomin’s, which will charge you 100 percent of what’s left on your monitoring agreement if you terminate early.
After you sign the agreement, an installer will setup your cellular, wireless equipment; teach you how to use it; and activate it. If permits are required, the company will fill out the paperwork and bill you later.
Slomin’s will warrant security equipment – parts and labor — for one year. If you want to extend the warranty, it will cost you $114.50. If you don’t extend, service trips will cost $79 per hour plus parts. Don’t presume Slomin’s will drop everything to repair your system. A salesperson told us they’ll send a technician on the “first available date,” though that could take a while during Christmas, Thanksgiving, back-to-school season, and other holidays.
- Where Slomin’s is Headed: Into home automation slowly but surely.
- Cool Stuff on the Horizon: A salesman told us Slomin’s is working on remote controlled thermostats and locks. ETA? “Soon.”
Slomin’s Shield Customer Reviews
Interesting in reading what Slomin’s customers have to say about their service? Read their reviews below. I you’re a Slomin’s Shield customer please share your reviews of their home security systems to help inform other potential customers!