How a company treats their customers is important – especially when it comes to the company you’re entrusting to help protect and secure your home and loved ones. Beyond quality equipment and reliable monitoring services, you need to know the company stands by their customers and will work quickly to fix any problem. Warranty, installation process, return policy, trial offer, reputation and actual feedback we’ve received from real customers – we looked at all aspects of the customer experience to determine the best.
A company’s customer service reputation is an important aspect of finding the right security provider, but other factors, including equipment options, monitoring services, total costs are also important. See how these and other home security companies stack up when all factors are compared with Best Home Security System of 2016 page.
Why Customer Service Matters
It’s not unusual for us to only consider a company’s reputation for poor or excellent customer service during the times we have a problem and are seeking a solution. But when it comes to picking a home security company, it’s imperative you know what kind of company your dealing with beforehand.
First Impressions Matter
From the moment you start to deal with an alarm company, you should assess how you are treated. Is the representative giving you the information you need to make an informed decision or do you feel like you’re being pressured? A good alarm company keeps their representatives focused on helping the consumer before they become a customer. A home security system is an investment – you want to make sure the company you pick is invested in your satisfaction.
It’s a Long-term Relationship
Remember, you and your alarm company are going to be together for a long time – typically between 3 – 5 years. Security companies make it difficult for customers to exit the service agreement so they can recoup equipment and marketing costs through the monthly monitoring fees. Your service agreement with your provider should make you feel at ease knowing you and your family are protected and not like you’re handcuffed to a company that doesn’t care about you as a customer.
True Peace of Mind
You are depending on the alarm company to help secure and protect your home with reliable equipment and uninterrupted monitoring. If there is a problem with a device will the alarm company move quickly to fix or replace it?
When you sign your service agreement with your provider, you’re entering into the contract in good faith with no intent of breaking it. But your situation may change at some point in the future requiring you to adjust. Will your alarm company adjust with you? Whether it’s relocating, being deployed or a financial change, find out what the alarm company’s written policy is and also if they’re known for working with their customers when situations arise.
Why Frontpoint is Our #1 Choice
Frontpoint established themselves as a leading national home security provider by providing the safest, most secure system available and focusing on the customer experience. Over the past eight years, the company has built and maintained one of the best reputations in the industry when it comes to ensuring the satisfaction of their customers. Their team of customer support representatives consistently go above and beyond to provide exceptional service and fast resolution to customer issues. No company is perfect, but Frontpoint makes every effort possible to help their custormes. We’re pleased to rank them as the best alarm company when it comes to the experience of customers.
About Our Customer Care Program
Alarm companies that have made a commitment to work directly with AlarmSystemReviews.com to help customers with any issues or concerns they share with us are marked with a Customer Care Partner seal. When you see the seal, you’ll know the company is focused on delivering a positive customer experience and will work to quickly address your concerns and take action to resolve any issues. Learn more about our Customer Care Program.