Surprised By Low Ratings And Complaints For Vivint
I’m a bit surprised at the low ratings and complaints from Vivint customers but then I considered what Vivint offered compared to other companies (many who also got bad ratings). I created a list of requirements and needs – an integrated security alarm system, with hvac and electrical power control, controlled via iPhone. I conducted a trade study with five or so other companies. Vivint offered gadgets not offered by the others which adds complexity to the system. And Vivint was not the lowest price but of the greatest value. But I had to spend time learning and researching these systems, and it helps to be a system engineer.
I can relate to pushy salesman and continually offering some other feature or gadget to keep me interested. I think I played that to my advantage although I’m sure Vivint made out well with me. The young sales lady had an innocent and honest demeanor as if she were ones’ own daughter but she promised a couple things that were not delivered. This included the Zwave remote control switch (‘yes, we can do that!’). On install day, it turned out the tech didn’t know what I was talking about. The tech was good and helpful, but overworked and in a hurry and I still had to carefully read the instructions. The tech offered better and a more suitable solution then the sales girl.
I had enough savvy to later procure the zwave switches separately and install, and pair into the Vivint control system. I got little help from Vivint on this, and I even spoke to one of their engineers who knew what I was doing but stated that ‘yes, Vivint should offer something like this.’ (zwave switches)
A year later, its all still working. Over 20 sensors in my house, fast emergency response, remote control of lights and hvac via iPhone I am thinking of adding a door lock and cameras. And because it’s mostly software driven, it can easy be updated with such features as programmable lighting and hvac. One can even procure the zwave components for remote dog food feeders and water sprinkles if they had the time or the interest, or a dog. Do your homework and ask questions.
4 Stars Overall. Tech is 5 stars. Sales 3 stars. Support 4 stars. Product 5 stars.