This rebuttal has been submitted by the management/ ownership of Protection One. It has not been edited in any way. If you represent any of the alarm companies noted in our review pages, you are welcome to submit using our review submission page.
I am the Manager of Executive Customer Relations for Protection One.
As such, I would like to extend my sincerest apologies to anyone that has had an issue with us that has not been responded to. Protection One prides itself on providing the very best in Customer Service and our goal is to reach a fair and equitable resolution to the customer’s issue. I would be very happy to review any complaint that a consumer might have, past or present.
You may contact me via email or call me at 1-316-352-2405 (direct) or at 1-877-835-3338 (toll-free).
Manager, Executive Customer Relations.
My name is Susan, and I am with Protection One’s Executive Customer Relations team also, where our focus is on resolving unique issues that sometimes occur.
At Protection One, we do strive to provide an excellent level of customer service, and I regret learning of the experiences described here. I would greatly appreciate the opportunity to review your account more closely with you. Would you please contact us anytime between 8:00am and 5:00pm CST Monday through Friday at (877) 835-3338 or at CustomerRelations@ProtectionOne.com? Please be sure to provide your name, contact information or account number. You also may reach us at CustomerService@ProtectionOne.com seven days a week.
Thank you for your time. I sincerely hope to hear from you.