Happy with Protect America
Protect America is my pick for best system due to their lifetime warranty in equipment. Also the DIY install makes them a very affordable option.
Harassed by Protect America … and didn’t even own a system
We almost got hooked by the Protect America 3 year contract scam after feeling pressure to act quickly after a breakin…Boy are we glad we stepped back and looked down the road. I never have liked contracts especially those of more than 12 mths but the other kicker was I wanted to own the system. We found SafeMart who only had a 12 mth contract and great deal on the hardware after setting up a appointment with Protect America so we “tried” to cancel. I say tried because they repeatedly called and harassed us with questions like “who & why” neither of which is any of their business. Then last week when my wife was HUNG UP ON by a Protect America Rep even though we are not customers! She was just trying to tell them to remove us fron the call/mail list and was treated very rudely. If you dont think we are glad we looked elsewhere! To think I would be obligated to these yahoo’s for 36 mths would be depressing. When it comes to protect america just say…”Next”
No customer service with Protect America
This is the worst company I’ve ever dealt with. They are no help when there are glitches in the system and all they want to do is bill, bill more, etc. I actually had a rep tell me they sold security not customer service. That’s about the only honest thing I ever heard from them.
You’re better off avoiding Protect America
The equipment is cheaply made garbage, the customer service is awful and agreements are odious. AVOID these scammers.
Happy with product’s mobility
Was real simple to setup, rep was very helpfull on rest of setup. The hard part was upon setup my cats scrambled the sensors up. The rep was able to reasighn the sensors. What I love about this systems is, can be transferd with ease. The plus is this system can be easily moved. Other systems have to be profesionaly re-installed. I have the feeling I will be happy with this system. My house only has two doors and crank house trailer windows. Very simple setup. 🙂
Can’t believe how bad the customer service is
Terrible, terrible company. The reps actually ARGUE with you. God awful.
No response to alarms and reps that try to intimidate you
I would not recommend that anyone deal with protect america. I started out with a land line and it appeared to work alright at first. I set the alarm off several times over the course of three months to see if they would call me to see if it was a true alarm. Good thing it was not because no one called me. When I called to ask why,the rep was very rude to me.Later I switched to wireless with a camera,that was a big mistake. I called the company many times and they could not tell me how to make it work. When I called to cancel they threated to turn me into a collection agengy.They even asked if I wanted them to send someone over to my house. I kind of felt like they were trying to intimanate me. Sorry for the spelling.Every rep I talked to was either stupid or ignorant . Report them to BBB. They need a class action lawsuit.They suck out loud.
If you don’t read, what do you expect
Most customers who complain are those who did not read the contract all the way through. Unfortounately, and cant take the responsiblity for not doing so. The very First line in the contract states its an initial 3 yr term that renews by the successive one year there after. Further in the contract it also states you should test your system monthly. So if your having issues with your system but your not following what it states in the contract you cant be mad at anyone other than yourself. You know about when you signed your contract. The second you decide to cancel and your close to your contract date then send in your cancel letter. I had service with them its in black in white and those complaining i guess never learned to read. What can you expect?
Protect America is a SCAM
This company is a SCAM!!!!!!!! like a lot of other reviews, I agree..I got the system from them 2 years back..Within 2 months, I had the cops show up 4 times (which cost me 400 dollars more from the city for false alarms)…These scammers wouldn’t help me, or cancel the contract..I actually switched off the system for almost the whole time..Now at time of cancellation, they’re giving the story about having to pay an extra month etc..I’ll get out of it however now, but BE AWARE!! Write to BBB..These guys need to be stopped!!!!!
This company is a nightmare
PROTECT AMERICA RIPPED ME OFF! I strongly agree with all irate customers who have had pretty much the same UNFORTUNATE experience as I did. This is a VERY BAD company with profoundly unethical business practices. They make you pay for service that you don’t use and make you pay additional “buy-out” fee EVEN after your contract expired just to be be able to get rid of them. Beware of this company!
The “buy-out” fee is worth it to be rid of this awful company
I’ve had pretty much the exact same experience as others on this list. This is a very bad company with profoundly unethical business practices. I had to pay an additional $60 “buy-out” fee after my contract expired just to be rid of them. Beware of this company!
Protect America threatened to call collection company on non-customers
BEWARE!!! I wish we had read these reviews before getting messed up with Protect America. NOTHING worked, the window alarms kept falling off, after two days of working on the phone with them no one could get the alarm to work, so we sent it back. It was within the days to cancel but they still charged us $71.94 and a month later got a bill for $30.00 more. That’s when the real problems began. They say we never sent it back and they are going to charge us the monthly fee every month for 3 YEARS or they will turn us into a collection agency. We’ve called and called and can get no one to answer the customer service number. We’re senior citizens and had no idea of what we got ourselves into or what we can do now, we don’t have money to waste every month for 3 years. When you order the people are so very nice but WATCH OUT if you have a problem, they’re not so nice! I guess we’ll try the BBB to report them; we don’t know what else we can do… 🙁
All-around great service, happy to recommend to anyone
Protect America has been great! You can save a bunch of money with installing the wireless system yourself where other companies charge you several hundred dollars. There is nothing hidden as far as term dates and service charges they tell you all that when you sign up. My kids set off my alarm and they were calling me within minutes to see if they wanted me to dispatch the police. They also tell you to test your alarm system monthly to make sure everything is working properly. I would recommend this alarm company to anyone.
Completely happy with the service and system … so far
I am reading all of these horror stories but I can say with complete honesty that I have had nothing short of a great experience with this company ….so far. I spoke to a sales rep on Monday, he provided me with every single piece of information that I asked him for, he customized every piece of equipment the way I asked and did his absolute best to provide me with what I wanted. After customizing my alarm and going over the price, I ordered my alarm system with him.
My alarm system arrived yesterday(Thursday of the same week), I received one phone call asking me if I was available to install it, I told her that I was at work and that I wouldn’t be available until that night and I asked her to call me at 7:30. At 7:32, I received a call from her and we proceeded to install my alarm. I don’t know what kind of system all of these other people have, but mine took approx an hour and was extremely easy to install. The only reason it took that long was due to testing and my own stupidity of installing one of the sensors backwards.
The lady helping with my system was extremely nice and would not get off the phone until she had answered every question that I had. She even rushed her boss to provide me with my mobile app user name and password so that we could check it before we got off the phone. Obviously the future of my system is unknown until certain circumstances take place, but if the rest of my contract goes like my first four days I will be very pleased.
Paid off contract in ’08, contacted by collection agency in ‘11
BEWARE! I paid my contract off in 08 and was contacted by a collection agency last week 10/2011! I hadn’t received any bills or anything that would have alerted me otherwise. We sold our home w/alarm system in 08 and much to my chigrin we still had to pay off the contract. I sent them a letter stating to cancel with the payoff check. That was December of 08 and the contract renewel was 1/24/09. We were never received anymore bills or letters. Last week 10/20/11, out of the blue, we get a threatening call from a collections agency for $299.00 to Protect America. I called Protect America upset that almost 3 years have past. She stated they didn’t receive the payoff so it went to collections. I asked her if it auto renewed and she said no. She said if I could provide proof of payment they would take care of it. Well of course I got a copy of the check from the bank and called to fax it to them. I spoke with another lady there and she stated that the payment was received but the contract auto renewed and I was responsible for it.That I needed proof of cancellation. Well I will have to let you know how this ends but I will not give them another red cent!
Protect America only cares about getting more money
I called customer service and selected the existing customer choice; there are only two choices: existing and someone wanting to purchase an alarm system (I am a former customer), about an issue and was on hold for a very long time. I hung up and called back and selected the new customer and an agent answered on the very first ring. When I explained I was a former customer, the agent transferred me, where I was promptly placed back on hold and an agent didn’t answer for nearly an hour. This is not the first time I called and each and every time I have called, the hold wait is excessively long. And there is no customer service email address to write to. Bottom line: Protect America’s customer service SUCKS!!!
Protect America forced customer to pay for another year and threatened them
I have this company alarm system since 8/20/09, with an original 2 year contract. On 8/25/11, I called PA to make sure my contract was cancelled. To my surprised I was told that I have a 3 year contract!! That I needed to continue to paid for a service contract of an automatic extra year. I was unsatisfied for the lack of service and issues with the system during the last 2 years. However I had a contract I needed to fulfill, prior to requesting cancellation. The staff was unprofessional and treated me with sending a collection agency after me and bad credit report if I did not agree to pay for the extra year contract. I was informed that only California State has 2 year contract. Every other state has to deal with a 3 year contract. I live in North Carolina so I’m stuck with PA for an extra year. I want people to know & be aware of this company bad business practices.
Protect America is the real thief
I purchased this system in August, only to find that it wouldn’t fit my windows, (I couldn’t raise my windows if it were installed due to the way the handle on the windows are made). I was assured on 8/16/2011 by Craig and Brittany that I would not be billed for the service if it was sent back.
Protect America recieved their system back on 8/18/2011, shipped by Lone Star Overnight, tracking number ZL732210. On September 2nd, 2011, they drafted money from my account for $44.99 for services for the month of September for a system that was never installed and had been back in their possession for 3 weeks. I have talked to numerous people without a resolution, I have never received my money back. I have filed with the Better Business Bureau.
It would be my recommendation that you not even consider this company for protection services, because if you have any sort of problem it will take you forever to get them to do their job and refund you your money, they will steal from you without legal authorization if you make the mistake of giving them your account number!
Taking Protect America to court
What a nightmare, bought the system 2/09, with a 3 year contract automatic withdrawl from checking account. They sent the panel, and after several hours on the phone system did not work. They sent out another system and the same thing it didn’t work as well, in 2010 I tryed to cancel service, or lack therof and they said no, it a 3 year contract working or not, they said I need a broadband setup for 160.00 which I could have had for 5.00 a month at the beginning of the contract, but being time has passed he graciously offered it for 120.00.
I spoke to the Customer Service Manager(after 4 people and 2 hours on the phone) who was only interested in selling more product but would not release me from my contract. He said the customer is not right anymore. So first thing in the morning I will report to BBB, and set up small claim court, or lets set this up for class action lawsuit.
Protect America is breaking the law
This company is so bad there are no words. They are also breaking the law with their automatic renewal contracts. There are many states that have this law on the books including Texas and Illinois. Texas law HB1702 & Illinois law 815Ilcs601 state that in order to renew a contract the customer must be given not more than 90 days and not less than 15 days written notification from the company(PA) and if the customer does not sign and send this back then the company can renew the contract. Not the other way around as to how PA is using it. PA says that the customer has to contact the company within 60 days??????? WT? Look up the law in your state and see what applies. Good luck to you all, and lets get these guys!!
False alarm wouldn’t stop all night long
Protect America is horrible. I strongly recommend that you do not use this company. We signed a 3-year contract for monitoring. Within the first three months, our alarm went off at 11 p.m. on a school night. I tried multiple times to turn off the alarm, but it wouldn’t shut down. I knew it was a false alarm but I couldn’t shut it off.
No one from Protect America called me and no police arrived, so after 20 minutes of non-stop alarming and calming my totally freaked out children, I called the service and asked them to disable my system remotely since I was unable to make it stop. They informed me that they have no technicians on-call overnight and I’d have to wait until 9 a.m. the following morning for help. When I asked for instructions on how to pop the battery to turn it off myself, I was told none of the dispatchers were trained to give me these “technical” instructions and if I damaged my system I’d be responsible for any replacement cost. These dispatchers have no technical know-how, I was told. They only open tickets.
I had to drag two 6-year-old children out of bed and take them to a hotel at 1 a.m. When I called the service the next morning, the “customer service” rep told me I had to be lying about my alarm going off for 11 hours straight. When I asked why they couldn’t hear it on the phone, they said they heard it, but it was impossible that it would do that. They said it automatically shuts down after a few minutes. I couldn’t comprehend how they could hear it clearly and still call me a liar. When I finally got hold of a technician, he successfully shut down the alarm in about 2 minutes and confirmed that PA doesn’t have on-call technicians available.
I escalated my issue to the Director of Customer Service who called me a liar as well and told me I’d have to pay $200 for service call to correct my system.
I escalated to the Owner and never even got the courtesy of a phone call or email back. I suspect the Director stopped my emails and phone calls from progressing up the escalation chain, but it’s possible the owner is just irresponsible.
When I asked to be reimbursed for our hotel stay, they denied me…until I threatened to file a claim with the Better Business Bureau. Suddenly, they covered the cost of the dispatch.
This company offers shockingly bad service, no on-call technicians overnight or on weekends, no contact from PA when my alarm went off for hours straight, the police were never called, and I had to put up with being called a liar and fighting for reimbursement for charges I should never have been asked to pay. I am clearly not a fan, but I am stuck with PA until my contract ends. I will most certainly never use this service again and strongly advise you to avoid using this company.
Protect America adds insult to injury
I feel compelled to warn potential Protect America customers on two fronts. First, the wireless alarm system, as a “self-installation” product, is hopelessly complex to install, requiring hours on the telephone with the service center personnel. I had to enlist a friend to help translate the instructions and deal with the call center personnel.
Secondly, to add insult to injury, within one year of the 2-year contract, my job terminated and I had to leave the home where the system was installed to move across the country. I moved in with my son, who has his own security system. When I informed the company that I no longer needed the service I was told that the contract could not be terminated without paying the full price of the remaining contract term.
This is an unethical and unfair business practice which I have reported to the Better Business Bureau. Please take this as a warning to avoid this company — or at least negotiate an early exit clause which might contain a small penalty amount for early termination but which is more favorable to you, the consumer. In this uncertain financial time, I recommend that you maintain maximum flexibility in all long-term contracts like this one. Protect America does not protect America!
Protect America only cares about your money
This company operates with a questionable ethics code and skirts within grey areas of the law with their contract language. I have never had a company make me feel as though I’m held hostage like this one does. In 2007 I signed a 3 year contract with ‘Protect America, Inc”. In 2010 I moved and no longer needed the system and attempted to cancel the contract. At that time I was told that my contract would not expire for 6 more months. Early in 2011 I requested to cancel the service again I was told that I had to honor the terms of the contact and that it had not expired. In late August 2011 I changed banks and did not provide Protect America, Inc with a new form of payment. This time they were very quick to call me, again we went through the supervisor and “special” cancellation department and requested a manager. I am told that their contract has an automatic roll over clause in it and they are within their rights to bill me, take me to collections etc. .
The only way to cancel this service once you have it is to cancel with a very small window of dates. Oddly they did offer to cancel my contract if I would pay them through the end of the year. Funny that feels a lot like blackmail to me.
Now it’s worth noting that the alarm system has not been hooked up for two years and not once did they contact me to find out why the system was not reporting in. Two years of service that I didn’t use and didn’t sign up for equates to roughly $800 this company has taken from me for service that was not provided.
Do yourself a favor if you are considering a purchase from this company please do your research first and type “Protect America, Inc. complaints” into your favorite search engine.
Protect America is in no hurry when it comes to valuing your time
I decided to install an alarm system at my house, I chose Protect America and so far regret my choice. I ordered the equipment with the overnight shipping, however, instead of receiving the equipment the next business day, I received it only in two days. It turned out that my representative did not bother to place my order on time. When I finally received the equipment, many parts of my order were missing. I called the company for the installation help. Turned out that one and the most important piece of equipment did not work. I spent literally an hour on the phone with the representative, trying to make it work, however, it still didn’t. The operator told me that she would send me another one and it will take 3 to 4 business days. Well, this doesn’t look like receiving my alarm system overnight,like I ordered. Anyways, at my opinion this is not a customer service. That is a hassle, that I would recommend to avoid.
Protect America wasted over 12 hours of customer’s time
I chose Protect America for my new home because according to Consumer Reports, it was the best alarm company for the money. There was no up-front cost (lie number one) and it was easy to install (lie number 2).
They shipped the package in a timely manner. I was in the middle of moving and they annoyed me by calling at least twice a day, every day, for me to install the system. It was a self-installing alarm, which should have been my clue, but I trusted Consumer Reports, claiming that it was easy and quick to install. They claimed it was a 30 minute installation. That was not true at all. I spoke with several technicians, had to get a friend to help me, and I spent countless hours (about 12), plugging and unplugging phone wires, mounting equipment, and testing equipment. In the end, it didn’t work, the technicians didn’t know why, and they wanted me to ship the system back. They wanted me to pay the shipping fees. They charged $51 to my bank twice for installation and shipping fees. They acted like they could not remove those fees. Then they acted like they were doing me a favor by waiving the re-stocking fee they usually charge when a system is returned!!
It is the most insane rip-off of a company I have ever had the displeasure of experiencing in my life. I have told all of my over 600 facebook friends how awful Protect America is. I hope they spread the word and tell all of their friends. I will never make the mistake of choosing Protect America ever again. It is 12 hours of my life that I wasted and will never get back. Please be warned and don’t make the same mistake!!