Be wary of Platinum Protection
First let me say that I am permanently disabled with a serious back injury and suffer constant chronic pain, and because of the nature of medications I take my cognitive skills are lacking. Because of the medications I have to take for pain I had been researching video surveillance systems online so I could see if anyone was around my house. On August 28, 2009, Aaron **** from Platinum came knocking on my door with his sales pitch about their security system. I explained to him that I was interested in a video/camera system for the front and back of the house, he not only understood what I was looking for and said that would be provided, but they were currently waiting on the updated cameras sometime in the next month and they would be installed then. I also told him that I did not have a landline available only broadband, and he said it would work fine.
I never did use the system because I couldn’t remember the code and I was waiting for the cameras. Because of a major setback in my health I was not able to contact Platinum until November 4, 2009 about when I could expect the cameras. I spoke to ***** who advised that they were not yet in but were expected the end of the month. I called again the end of the month and spoke with a nice young lady whose name I can not recall who told me that I wasn’t supposed to be getting any cameras. I told her about my conversation with Aaron **** the salesman specifically about the cameras and she said she would contact him to see what he had to say and would get back to me. It is now January 12, 2010 and I’ve heard from no one. But have no fear I am continuing to get billed $47.69 every month from my checking account by Monitronics.
I’ve recently learned that this system wouldn’t work in my home anyway since I had no landline. I still have not ever activated it. I did have an attorney I used to work for read all the contracts and materials for me and was told basically I was screwed. I signed a 5 year contract and whether I used it or not would probably have to continue to pay for it. And nowhere are cameras even mentioned.
So to Aaron **** and Platinum Protection I hope you are happy that you have taken advantage of a disabled woman living on $1,500 a month in Social Security Disabilty benefits only and paying for a system that is useless to me and not at all what I wanted or needed. I will post this same information on ever forum/website/blog I can find. Meanwhile I’ll have a friend remove the equipment and yard sign as well. I surely don’t want anyone coming to my home thinking I would use Platinum Protection.
Keeping family safe at the holidays
Me and my family were out of town over the Christmas holiday when our home security alarm went off. Platinum Protection immediately notifed me and my local police of the incident. The police were on sight within minutes. My Father, who lives nearby, was notified by Platinum and was there in moments also. The police stated that the loud sounding alarm must have scared the burglar away because nothing was taken. Platinum Protection did their job at keeping my home and family safe. Thank you Platinum.
Company just flat out lies
I wasn’t even looking for an alarm system. I have 3 dogs. They approached me with a Quid Pro Quo pitch. I get free installation at only a $1 per day as long as I keep the advertising sign in my front yard.
It’s not a Quid Pro Quo.
It wasn’t $1 a day but more like almost $2 per day.
It’s not a 3 year contract but a 5 year contract.
It can’t be canceled at no charge.
It does not save you 20% on your insurance.
Then I just found out it’s not even setup correctly. I have to contact my local police department to set the monitoring up myself? So I have been paying for something the last 6mo that isn’t even working.
Not to mention a supervisor was supposed to come out to ensure everything was working properly and they have yet to come.
Makes you really not trust anyone anymore. All because of Platinum. Thanks for the $55 mo hole in my wall.
I tell everyone I know to stay away from Platinum. They are all a bunch of scammers.
Constant great service from Platinum
I have had an alarm system for a long time now and have had nothing but great service. I really enjoy speaking with any representatives from Platinum and know that if I ever do have a problem they will quickly solve it for me. I love what this company is doing. Keep up the good work Platinum.
They are an honest company
I’m sure there have been people on here that have had negative experiences with door-to-door salesmen. I’m not posting to address the concerns of a “Bad Seed” or a poor tactic sales approach. I do know a few things about the industry and Platinum: 1) I have a great system that works well and provides peace of mind for my family. 2) I know the sales guy that sold me my system didn’t say anything that would misrepresent the contract terms. 3) No company can control what at bone head 19 year old full commission sales person says. 4) If you don’t want to be sold something don’t answer the door and don’t sign a contract. Platinum has meet my level of expectation, they installed a system and I’m getting monitoring. Nothing more or less, I’m getting a great product and better peace of mind.
Complaint to BBB
The following is a filed complaint that I recently made with the Better Business Bureau in Utah along with a response from Platinum Protection and my closing rebuttal to BBB. If you are considering Platinum or have recently signed a contract, please remember that you only have three business days to take action.
(Case Description addressed to Better Business Bureau):
The sales team misrepresented the total cost of the security system. Cancellation of the contract requires full payment of the 5-year agreement.
Purchase date: July 6, 2009
Contract term: 60 months
Monthly payment $44.99
The sales pitch mentioned that our neighborhood had been selected for free installation of their system in exchange for advertising their service by agreeing to post a yard sign. Disclosure of monthly monitoring charges was not mentioned until paperwork was being signed. There was mention of notifying the local jurisdiction of the security system during the sales pitch, but there was no mention that there would be fees that would need to be paid by us to the county.
We disconnected the system after two weeks to avoid the risk of setting off the alarm system within the house. Prior to the sales pitch, we had never considered a home alarm system. We fell for the very effective sales pitch because it was presented as a free system and many of our neighbors had previously accepted in the day and were being used as endorsements during the sale. Simply stated: We would prefer not to have the security system in our house since we have no interest in using it. We would also prefer not to pay the remaining $2,500 on the contract over the next 4-1/2 years. Because Platinum has informed me that cancellation would require full payment, I have decided to continue the service for this reason because the payments are spread out and the yard sign probably provides some value as a deterrent. I cannot dispute that the contract is clear on the cancellation terms. Three business days were available to cancel after the contract was signed, but personal circumstances did not allow for the contract to be scrutinized until after the 3 days expired. I am hopeful that others in the country/region have filed similar complaints against Platinum with the BBB such that there is a history of their questionable sales tactics.
(Desired Resolution addressed to Better Business Bureau):
I contacted Platinum a couple of months ago to request cancellation of their service since I had disconnected their monitoring system. To honor the contract terms, I will need to either pay the full contract amount of approximately $2500 (55 months remaining @ $44.99/month) for immediate cancellation or continue monthly payments and provide written notification 4-1/2 years from now to avoid a contract extension. For now, I have opted for the latter as I have described above. The settlement that I desire is immediate cancellation of the contract and removal of the security system and accessories without further additional payment.
(Response by Platinum Protection to the Better Business Bureau):
This letter shall confirm receipt of your correspondence dated 12/2/2009 regarding the above referenced matter. Please allow this letter to constitute our official response to Mr. Darling. We are truly concerned with his complaints.
We would like to apologize for the frustration Mr. Darling has felt with our company. Our company utilizes a door to door marketing approach, feeling this method is far more effective than traditional marketing campaigns that utilize advertising through the mass media. The savings our company gains by not having a traditional advertising budget allows us to market free systems to our customers. According to our records, Mr. Darling received free equipment and free installation on a brand new system.
In addition to this, we would like to apologize for any confusion that may have taken place regarding Mr. Darling’s responsibilities upon signing the Agreement. We try to eliminate this confusion, and in most cases do so, by utilizing bold text on our agreement. In section 3 on the front of the agreement it clearly states, ”This Agreement shall continue for an initial term of sixty (60) months…” Furthermore, a financial disclosure statement is included on the front of the Agreement so our customers are fully aware of the total fees associated with the entire Agreement.
As a secondary precaution we have every customer take a recorded survey outlining the most important aspects of the agreement. In the pre-installation survey we ask, ”Let’s review the Terms and Conditions of your Monitoring Agreement: The Monitoring Agreement is for an initial term of 60 months and during this time your rate will not increase, is that correct?” We asked Mr. Darling this question, and he responded, ”Yes.” Finally we asked, ”Do you understand the initial payment will be drafted within 5 business days and thereafter the Monthly Monitoring Rate of $44.99 plus any applicable taxes will automatically be drafted by credit card on the 25th of every month?” Mr. Darling answered, ”Yes” to this question.
In his complaint, Mr. Darling indicated that he did not take the time during his right of rescission period to review the Agreement in further detail. While we find that unfortunate, our records indicate that Mr. Darling was fully informed regarding his responsibilities to our company following his signing of the contract. Had Mr. Darling expressed his concerns during the right of rescission period, we certainly would have discussed possible amendments to the Agreement and would have honored his cancellation request if necessary. Because Mr. Darling waited over two months to request cancellation, he was informed he would be responsible for eighty percent of the remaining balance of the Agreement (rather than 100% of the Agreement as he indicated in his complaint). At this point, we are more than willing to honor Mr. Darling’s cancellation request, however we would expect the cancellation charge in full. To release Mr. Darling from his contract without requiring him to fulfill his obligations to our company would be unfair.
If the cancellation option does not work for Mr. Darling, our contract takeover option may be a possibility. Should Mr. Darling know of a qualified individual who is interested in home alarm services, Mr. Darling’s contract can be transferred. We invite him to contact us at the number below to discuss this option at greater length.
Finally, in his correspondence, Mr. Darling expressed frustration regarding the permit fee associated with the alarm system. Because each locality has differing laws and ordinances regarding alarm systems, we recommend that our customers contact their local authorities. In the post-installation survey, we asked Mr. Darling, ”Some emergency services, localities, and dispatch agencies requires you to register your alarm system with them before they will respond to an alarm. Platinum Protection encourages you to contact agencies in your area to ensure all local laws are followed. Are you aware that you are required to contact these agencies?” To this Mr. Darling responded, ”Yes.” Had Mr. Darling contact his local agencies as we recommended, he would have been informed of the permit fee. Had the permit fee problem motivated Mr. Darling to cancel during his right of rescission period, we certainly would have honored his cancellation request. However, because we are only now learning about this issue, we are unable to honor cancellation on those grounds.
Thank you for contacting us to assist you in this matter. If we may be of any further assistance please do not hesitate to contact us at 1.888.507.7683.
(My rebuttal addressed to Better Business Bureau):
First off, let me just say that I have great admiration for Platinum Protection’s business model. The Platinum Protection sales team was the first to successfully sell me a product through door to door marketing and through this experience they will definitely be the last. I must offer a small token of gratitude to Platinum for providing me with a costly $2,500 lesson on “free systems” such that I won’t get fooled again. In fact, this experience has also convinced us of the value of caller ID so that we can head off telemarketing. All we have to worry about now are the ineffective “traditional marketing campaigns that utilize advertising through the mass media”.
I appreciate the efforts that Platinum made to recite questions and answers to their “recorded survey” that proves that their contract is binding both orally and in writing. I now regret that I did not make efforts to videotape and/or record the sales presentation prior to the survey.
A video may have shown how the salesman refused to take my wife’s “no” for an answer on Friday afternoon.
It would have shown how the salesman came back on Saturday to retool the sales pitch to me and convince me that my wife and neighbors were concerned for their safety in the neighborhood.
It would have shown the recognizable GE logo on the salesman’s shirt that certainly helps to legitimize the critical first seconds of the sales pitch when most door to door salesman are greeted with a “not interested” reply. (If I’m not mistaken, there was a recorded survey question making sure that I understood that Platinum Protection was not affiliated with GE. I’m sure that I replied “yes”).
A video would have shown the salesman mention that our neighborhood was selected for a special promotion deal to receive “free systems” as long as we agreed to advertise their services with a permanent yard sign.
It would have shown my disbelief that our tucked away neighborhood was receiving such a generous gift as the salesman continued to put emphasis on the word “free”.
It would have shown the salesman mentioning the names of all of our other neighbors who had agreed to help Platinum with their advertising over the past day.
It would have shown the Platinum salesman making a plea that no one in our special neighborhood should tell others that we received “free systems” because referrals were the way they made money because they would not receive “free systems”.
It would have shown the dumbfounded and apologetic expression on the salesman’s face when I failed to understand that “free” security systems rely on 24-hour monitoring services that are not “free”. (I believe his words were, “I’m sorry, I thought that everyone knew how security systems work”. Boy, did I feel dumb at that moment).
Finally, the video would have shown the salesman closing the sale and setting up an appointment for a future installation date only to have him return minutes later with an installation crew ready to go. Brilliant strategy. Without the product installed and functioning, I may have actually had time to study the terms of the contract and reconsider within our 3-day right of rescission period.
I’ve been asked to provide a middle ground offer in an effort to resolve this dispute. There really doesn’t seem to be any point in doing this. Platinum has built their defense with my signatures on the contract and my recorded “yes” responses as a secondary precaution for these situations. My only defense is that they caught me at a vulnerable time when I was preoccupied with a multitude of other more important issues. Maybe their recorded survey also contains noise of my three children in the background getting anxious and playing in the house while Dad is preoccupied with someone on his only day off from work. If you type in “Platinum Protection” on Google, “scam” is the 2nd entry that comes up after “home security”. Type in “Platinum Protection complaints” and there are 37,900 entries. If nothing else, I know that I’m not alone with my regrettable decision this past summer.
Consider this case unresolved. I’ll give Platinum a call in 2013 when I’m close to 80% through with my contract and they can come by and pick up the box of “free equipment” that I have since uninstalled and stored away in the basement.
Overall, very pleased
I chose Platinum because I had a few friends that worked with Platinum, and I also have a few neighbors that have alarms from Platinum Protection. Everything I heard about Platinum was positive and so I decided to use them and have been pleased. Platinum Interactive is one of the coolest features I have ever seen and I show off to all of my friends how I can basically control my entire house from my Blackberry. I am hoping they will make a Android App soon since I will be moving over to a Google phone in the next few months. I would recommend Platinum Protection to anyone that is looking for a home security system. The customer service is great and if I have any problems they usually respond pretty quick. I did have one problem with a window sensor not working and called them and they sent someone out within 2 days. Great company and am happy with my purchase.
Can’t stand Platinum Protection
These guys are terrible.
In May of 2007 they came to my door, said that even though I was switching to broadband phone, that the system would work just fine, they also told me the keypad was similar to ADT & Brinks..(FALSE) on both….The keypad was huge, almost as big as my 19 inch monitor for my computer…and the system wouldn’t work with the broadband cable, so I called them…
They said I would have to purchase the cell phone backup for 299$…I told them what the sales guys had told me, and they didn’t care…So I’ve been paying for almost 3 years for a system that doesn’t work…I called Monitronics to complain and nothing…
So here it is 7 months away from the end of my contract…I called today to see if it was cancel time yet…Now 2 1/2 years later, they offered me the cell phone backup for free, if I signed another contract….Are u kiding me? They just apologized and said that’s the best they could do, but I still need to finish my contract…GRRR!!!
So I have reported them to the BBB (Platinum Protection), and will post a report on Angies list & many forums…Who wants a keypad the size of a small flatscreen tv? I mean good lord!!!
Very impressed with service
I have had my Platinum Protection Security System since 2007. My husband and I have been very impressed with the quality of the system, as well as the excellent customer service provided by Platinum Protection. We have referred Platinum to all of our friends and family and would recommend Platinum’s services to anyone. I can’t thank Platinum enough for the piece of mind that we have every time we have to leave our home to run errands or go to work, knowing that our home is secure. We feel that the pricing is also very reasonable and love having the Platinum Protection sign in our front yard.
System is good but company is awful
I used to work for one of their competitors a few years ago and they offer what most others offer, for about the same price, with the exception of the length of the contract. Two to three years is standard. Five years is a long time to be locked into a service contract.
We decided to go with Platimum because of the monitoring company. Monitronics is an excellent company. Our only concern was that we were going to replace our front and back doors in the near future. Our salesman told us “No problem. You have up to 6 months to have the door sensors replaced on the new doors at no charge.” Great, so we decided to go for it.
We had our system installed five months ago, and I have to say that I love/hate this company. The system itself is very good. We’ve never had a problem with it. Most of the problems we’ve encountered have been with their customer service and billing department. I was basically charged twice for the key fob and billed twice the first month for the monitoring fee. Everytime I called to have this corrected, they would tell me anything to get me off of the phone, and never followed through with anything they said they would do. They were going to credit my checking account, they were going to issue a refund check and even overnight it, they were going to give me the next month monitoring for free, they were going to give me a follow up call the next day, etc, etc. They never did any of the above. It took them almost 2 months to refund me for the over payment and they sent the refund to my mother. Before this situation was corrected, they called us to ask for a second voided check on the account that was paying for the monitoring fee. This was AFTER they already over debited the account. The reason? They couldn’t find the voided check I gave them on the day we signed our service agreement. These are the very people who are dedicated to protecting us and they totally leave me open for identity theft by misplacing my voided check! I cringed over sending a second voided check, but I did because God forbid they can’t cover their asses on their billing errors.
Anyway, after getting all of this straight, we’ve gone two full months without some sort of issue with them. Now we’re ready to replace our doors and we’ve run into another problem. It’ll cost us $50.00 for them to come out to remove and replace the sensors. We explained what our salesman told us and they basically said, “Then your salesman can pay the $50.00 if he wants, but that’s what we charge”. And by the way, we can only come out to do this on a Wednesday because our techs aren’t just hanging around your neighborhood waiting for you to call for service. So it’ll take them about 5 minutes to put the sensors on the new doors. Five minutes goes into one hour 12 times. Fifty dollars times 12 is $600.00. At $600.00 an hour I would think they could come over at my convenience to take care of this.
So for the last week they’ve had someone calling for me to do a customer satisfaction survey while I’m at work. Yeah, they really don’t want to talk with me.
Abysmal customer service
Their customer service is the worst I have ever known. Their system is terrible. My whole system has been shut down the past week for equipment failure and they won’t do anything to help me. The salesman was very pushy and told me a bunch of lies about the company. (Now I know the truth) Whenever I call customer service all they say is read your contract.
Forced to pay for nothing
I am being forced to pay for a system that I will never use. The sensor fell off the back door and keeps setting off the alarm. I refuse to get the necessary permit from the Police Department and Fire Department. I was unaware that this was a requirement, until after the installation hole was cut in the wall. The salesperson informed me to watch the same Grandchildren that would be “protected” by this system from inadvertently setting off the alarm, as this would result in bills from the Police Department or Fire Department. BUYER BEWARE – It is not a 36 month contract it is a 60 month contract. One month is too long to pay for something you won’t use. Five years is ridiculous. I hope the money I am paying is being put to good use. It is not going to my “unprotected” Grandchildren.
I am no longer under contract with this alarm company. I was able to buy out my contract for $650.00 additional dollars. The phone calls have stopped. The alarm is not sounding off. So all is not lost. I made a
ridiculously costly mistake. Live and learn.
Platinum Protection is wonderful
Platinum Protection was recently in my neighborhood and they were very courteous and were also surprisingly licensed for our state and town. The man that came to my door was very polite and didn’t try to force me to do anything. Because of this, I decided to go with Platinum Protection for my home security and I am 100% satisfied with their company. They are always nice at customer service if I ever have to call in. I would definitely recommend Platinum if you guys ever look into getting an alarm system.
Company is truly quite poor
This company is bogus and the service is far below Par.
Yes, they have a quick fast sales pitch and a lightning fast installation but their customer service is absolutely horrible. Only 11 days after having my system installed, my kitchen window sensor began to fail. It was no longer operating with the alarm panel box. I immediately called the company and spoke with **** who gave me my only option which was to wait until the 30th (2 1/2 weeks later) for a service technician to come out and replace the sensor. I informed him that I was not satisfied with this solution and requested to speak with a supervisor. The supervisor assured me that the company would overnight a replacement sensor to my home and I would simply have to call the service department for instructions on how to replace the failed one.
After 7 follow up calls to the company regarding the mail out date of the sensor, I finally received a package from the UPS delivery guy. In the package was 6 window stickers with the company Name and Logo. No sensor at all. This package was received 17 days after my initial call. Yesterday I got the package and today I spoke with another supervisor who apologized for not putting the sensor in the mail and not sending it overnight and for my home being unsecured for the past 2 weeks…. However I will now have to wait for the technician to arrive on the 30th to change the sensor. There goes a day of work, when all they had to do was mail me the sensor and talk me thru how to install it.
The customer service reps are horrible because none of them took proper notes on any of my calls. I kept finding myself retelling the entire ordeal about how the system won’t arm properly because of the window. I was even told to “bypass the window and arm the rest of the house and it should be enough to keep the home safe. Well I have a newborn baby girl and a 10yr old daughter and I feel my entire house should be covered for every second that I have this stupid alarm system installed and paid for.
I’m not pleased with the service in any way and I am now researching ways to get completely out of the contract without their ridiculous cancellation fees.
Left without any protection
I purchased a Platinum Protection system on 4/23/09. The salesman did not mention that I was signing a 60 month, iron clad contract and stated that his system would be equal to my current system. The initial system installed by Platinum Protection was incompatible with my digital phone service provided by Comcast. Subsequently, Platinum Protection installed a separate cell phone system.
On 8/6/09 I initiated a test (not pre-arraigned) with their system. The test resulted in a failure to communicate with me and to alert my emergency calling list. According to the monitoring service, the problem occurred because the system was not in a fully operational state and so my alert did not get to them. According to Platinum Protection I needed to reset the system with their technical support which would require an access code and some special keys to be entered into my system. At my age (93), I could not do these instructions myself even with directions over the phone.
I have been without protection, in case I fall, since 4/23/09. So far I have been able to prevent falling but each time I am reminded how easy it would be for me to fall and that there would be no way to get help. The protection system installed in my home on 4/23/09 has not provided a medical alert response in accordance with that described by their salesman. To date, the salesman’s statement in regard to Platinum Protection’s response to a medical alert has turned out not to be the case. I have lost confidence in receiving the medical emergency response that I expect from the Platinum Protection system. I feel that it was sold to me under false pretense. During the time that I was attempting to get the Platinum Protection system to respond correctly to a medical alert initiated by me, I called Platinum Protection and ordered a cancellation of their service. They informed me that they would cancel their service if I paid 80% of the balance of a 60 month agreement with them.
All the attempts by Platinum Protection to make their system work for me to date have resulted in my conclusion that, in time of need, their system would not respond correctly to a medical alert. When they test their system it works. When I test it it doesn’t work.
Don’t deal with their salespeople
A very nice and skilled young man came to my door, stating “he wasn’t selling anything”….
He then said that GE was using free installations as an advertising means to generate more customers. Further he stated that the “sales force” would be around our area in a few weeks, and he was only using 3 homes for the advertising. As payment for using a home as advertising we were to get $1,400 in GE equipment. I just had to sign a 3 year service agreement for $43.00 a month. The installer arrived while I was setting up the service!
Of course there is no free lunch. You are paying for the system. The story about just being a salaried marketing person was a lie, the story of 3 homes was a lie, the 36 month contract was a lie so…..how can you trust anything. Legitimate companys don’t install systems at 12 am as this group did with a contact of mine. Out of state plates on cars should be a clue, too.
The guy was still canvassing our area days later. You should not deal with strangers, always listen to your gut feelings…so I got on the internet. Watched the Youtube Wisconson broadcast. Checked the authorized dealers list and called the local dealer. Checked out fraud warnings and cancelled my service.
I not only faxed the cancellation, I sent a registered letter. My neighbor found out the monitoring company didn’t even have the correct phone number to call the police that service our area.
8 homes on my street signed up! The contract is for 60 months. The local GE dealer stated service is $24.00 a month.
Keep away from Platinum
Stay away from this one. They come late at night, lots of high pressure and very little is true. I got mine removed by cancelling the very next day. But they did a lot of damage to my walls and doors, which they found very funny when I asked if they were going to repair when they removed the equipment. In the worst case they drilled a 3/4 inch hole at a 45 deg angle in my living room paneling to run a 1/16 inch wire to an outlet. I am still trying to find a way to make it look half way decent. They told me to hang a pictue over the holes. Customer service assured me they would attempt to repair damage. That was just one more of many lies. How could I trust them with my home security? After the install it took about an hour to clean the house and carpet (grease) after they left at 11:30 PM.
You can’t do better than Platinum Protection
I found this website after I had the system installed. I strongly recommend Platinum Protection. I got the system the same way that everyone else has…a young sales person came knocking on the door wanting to put a sign in my yard. I was comfortable with GE- so I knew the equipment would work (anyone who complains and says GE is a bad company better think about the last flight they took- thanks to GE the planes engines got the aircraft off the ground) But the idea seemed interesting to me. Put a sign up and get a system. Of course everyone pays the monitoring, no big deal. But I love the alarm. It works. I haven’t had to “use” the alarm, but I have purposefully set it off myself, and the monitoring company calls right away. I’m blown away by some of the reviews and the ignorance of some people. I strongly recommend Platinum Protection.
Not very well recommended
So I’m on the way home from work yesterday and my fiancee texts me and tells me she is getting an alarm installed in our home. I ask her the details and so forth and I think all she heard was free installation.
As I get home the guys are pretty much done, but I’m sure the sales pitch is just like everyone else has been saying. Two young guys in their early to mid 20’s show up and say their are from out of town and they are trying to get new business in the area and tell her she can get this and that with free installation for $47.99 for 3yrs. So me being the person I am didn’t say anything right away but this morning when I woke up my investigating began. #1 I have never heard of Platinum Protection (home security) #2 when did home security start doing door to door sales and install on the same day (hmmm) #3 Their was 2 cars at my house both with out of state tags but neither had a sign of the company or anything on them.
I came across this site and wow everything that everybody is saying is so true. Included in my installation is 2 door/window sensors – 1 medical pendants – 2 glass break – 2 smoke detector – 1 motion sensor – 1 cellular signal………….well lets just say I was missing half of the items they checked. I got home from work and read the contract…instead of 3yrs it clearly says 5yrs – so that’s $2879.40 plus tax on this alarm system. With that being said I immediately faxed the cancellation papers and called them to come get their equipment. You have 3 days to cancel and I want to make sure it’s gone.
I rather spend my money on installation and on a company that is well known. Like most people I have small kids and I want window chimes and all installed. I wouldn’t recommend this company to anyone.
After faxing the proper paperwork to cancel and verifying that they received it. I called other alarm companies to come out and give me an estimate on a brand new install.
Come to find out my motion sensor that Platinum Protection installed didn’t even work. If you walk in front of it you are suppose to get a red light, there was nothing. My alarm was armed and when I entered the house you are suppose to have about 30-45 secs to disarm the alarm correct? I set in front of the main panel and nothing happen so the alarm would have never went off. Again I recommend staying away from this company. If you get a system get one from Brink, ADT, Protection One, etc. someone well-known and who will install a hard wired system. Wireless is not the way to go because if the battery dies then your screwed.
SO happy with Platinum Protection
I just wanted to write to everyone out there who is looking for an alarm system for their home that PLATINUM is the way to go! I was approached by a REALLY courteous young man at my home and he told me about the security system for my house- he told me the system would be “free” and all I would have to pay is the monitering fee of 42.99 a month and an activation fee of 99$. Everything panned out and I am SO happy I went with Platinum Protection. The technician was as nice as can be and also cleaned up after himself and everything. Made my DAY!
Everything has been great!!
Company is just plain dishonest
I am in agreement with those who find Platinum to be dishonest with poor customer service.
I had a system installed in July 2008. I informed my sales rep that I may be relocating and putting the house up for sale and was told that my system would be transferrable should I move. I was not told that I would have to pay 200.00 to transfer my system. After I moved, I called the company to request they move my system to my new home and was then told about the additional charges.
I have spoken to numerous personnel from their customer support department and no one seems to care. I find it out outrageous that you cannot reach corporate. Each time I ask for someone higher than a manager I’m told that there is no one. Who owns this company? I would like to think that the owner would like to know how unresponsive their team is.
I will never recommend this company to anyone! I’m sorry I ever did business with them.
Unfortunately there has been no improvement in Platinum’s service. I’ve basically given up trying to resolve my situation. I’m hoping that in July, my system can be moved without any problems, however I doubt it. I have been paying for almost one year for services in which I am not receiving. I applaud those who have been taken care of, but there are still quite a few who have been shafted by a dishonest company.