Not a scam
Platinum Protection is most definitely not a scam!!!! They are such a great alarm company. The sales representative sat down with me and went over everything making sure I understood it all. Everything has run smoothly and I haven’t had any problems at all.
All a huge scam
Platinum Protection is nothing more than a scam. These guys promised us we could try the system for 6 months and then cancel the agreement. We understood that if we liked the agreement, we could keep the system for up to 60 months. I called their customer service who told me they couldn’t cancel our agreement and that the sales rep lied to us. In fact their customer service department had me on hold for over 25 minutes and when the representative came back I had to explain all over again that I wanted to cancel. I think the guy seriously took a nap that whole time.
When I complained about the wait time he told me that he hated his job and that he was planning on quitting soon. I asked for a supervisor and he said that his supervisor was in his bosses office most of the day and good luck ever talking to him. If this company comes to your neighborhood run because they are dishonest and crooked and their service is the worst I’ve ever seen.
Couldn’t be happier with Platinum
We’ve had a Platinum Protection alarm system since 2008 and couldn’t be more pleased with it. We travel a lot so it’s very comforting to know that our home is always protected from break-ins as well as a fire. We are very happy with our decision to get a system with Platinum Protection!
Look it up, they’re a scam
Internet research compilation: Platinum Protection is a door-to-door home security sales SCAM from the Provo, Utah area which sends salesmen/installer teams out to various cities all over the nation from May through September.
Their literature and signage indicates that they do not even have a license to do business in some states (Colorado being one). They have a C+ rating on BBB which ordered them to cease and desist. Consumer Reports magazine (June 2008 p.48) cautions to never do business with D-T-D’s, and especially ones with logo embroidered shirts/caps that offer a “free” service for being a sponsor home and insist on same day (late night) installation. Plenty of other complaints and TV reports found on Google and YouTube.
I had never heard of Platinum before our incident on a Tuesday evening. The salesman who spoke to my husband and I was very personable. Part of the scheme is to catch people just home from work and tired. We are kicking ourselves that we provided them with a cancelled check for EFT, signatures and our birthdates. (Why does a service provider need birthdays?) Installers came in, made piles of sawdust which they didn’t clean up, and poked holes in walls and doors mounting bogus equipment.
After they left, we researched online and found this forum and knew we had to act quickly. We unplugged the control panel, unscrewed the motion detectors and cut the wires to the door monitors. The next morning (Wednesday) I got an e-mail alerting us to a “power outage”. If it had been a real emergency, I would have expected a phone call or personal response, not an e-mail. There are other stories that the first person to respond would be a technician to make sure it wasn’t a false alarm. As soon as the store opened that same Wednesday morning, we immediately FedEx’d the cancellation form. It was signed for at Platinum 21 hours later on Thursday.
Our next errand was to the bank to close and transfer our account hoping to prevent access to our funds. It has been a huge hassle to notify our legitimate EFT’s. On Saturday, Platinum acknowledged receipt of the cancellation form. Since this all began, we get at least two calls a day on our landline and cellphones.
I saw that on Monday, the processing fee and monthly fee WERE withdrawn. I was at the bank Tuesday morning when it opened, documents in hand and was able to prove that we had canceled the service, so they reversed and stopped the payment. The manager cautioned me to keep vigilant, that EFT’s can change amounts without notice and still go through.
When someone from Platinum comes to pick up the equipment on Friday, we will not allow them in our home and I am truly hoping that it will be the last time we have to deal with them. From online evidence and our experience, we feel without a doubt, that Platinum/Monitronics is fraudulent and harassing. What they are doing is an elaborate theft of getting people to give them access to, and then gradually wiping out bank accounts.
Just please simply say “no” to all solicitors.
My husband met a representative from Platinum Protection at the end of our driveway with a bag of the equipment and yard sign. My husband had typed an inventory list of parts which he had the guy sign to acknowledge receipt that he took them back. I did not appreciate the hassle of having to change bank accounts. Our church was also duped by a security system that did not respond as hoped when they were burglarized. This whole industry is a thieving scam to both residential and business customers. This is my final comment on this issue.
Affordable and reliable
Before Platinum Protection I had never had no experience with an alarm. The salesman did a great job explaining. The GE equipment is great! I love the key fobs and the IPhone app. The cost of monitoring is more affordable than ADT for cellular. $49 a month is well worth the peace of mind.
Platinum Protection is great
My wife and I like our Platinum Protection System. We had it installed 2 years ago when we moved into our new home. It was convenient for us because the system didn’t require a home phone line (we only use cell phones). Price is reasonable and customer service is responsive (we accidentally set ours off and they called immediately).
Glad to have gotten Platinum
I have been with Platinum for only three days now and have been very pleased with what i have. I cant understand how people can be so upset and think this is a scam!!! What a joke some of you are. Look on your paper work, how many years is your contract for, how much is the monthly rate? Its all on the paper work and on top of that they do a phone survey where you clearly agree to the terms given. Were you drunk when you open the door? There is nothing wrong with this awesome company at all and i love them. I have a cell unit system and i got it for free and the monthly rate is right about what all others are charging. Stop being a bunch of babys. We all need this on our homes these days anyway. Thank you for knocking Platinum.
Get Platinum for sure
I have a Platinum system in my home from earlier this year. Sales guy was very polite and explained things very well to us. They would pay for all the equipment and installation. I would be responsible for monitoring. It’s very simple. I don’t know where the negative reviews come from. I am very pleased with my system. It is much nicer than my previous system from adt. I can control it from my iPhone and I don’t even need a home phone set up for it to work. I would recommend Platinum Protection to anyone.
So far so good
My experience with the Platinum sales rep and technicians was very positive.
They were in our neighborhood with one of those attractive offers to install $800 worth of hardware for free and no installation fee. Four years ago I got my first alarm system installed in my home via the exact same type of offer from ADT security, and I recall how skeptical I was at that time and worried that I was getting scammed (“gotta get it today, or you miss out on this amazing deal”). Four years later, I never had an issue with the hardware or ADT’s service and all worked as one would expect — police response and everything (yes, in our city we have to pay an annual $50 city permit for the police service, but that’s how it works). So, I felt comfortable when Platinum came to the door with the same type of offer. This is just a way security monitoring companies get exposure and increase their visibility and sales.
It’s a really good deal as long as you get a good sales rep who is truly trying to help you find the best setup for your home and asks the right questions, and hopefully you also get skilled technicians who take pride in their work. For me, I was already looking at upgrading my alarm system from the old-style standard phone line to newer cellular equipment, but it was going to be over $1200 with my current company. So, when Platinum showed up, I was able to upgrade my system as I was wanting and I also got to add additional monitoring equipment around my home that I could not have afforded otherwise, all for about $200. That was a great deal, especially since they were able to use all of the pre-existing equipment in my home and just add-on their new equipment.
The Platinum sales rep was courteous, represented himself honestly, and didn’t use any pressure tactics. They were upfront that they were not a GE company, and there were no hidden costs. I could have gotten the entire thing for free, but I wanted to add monitored smoke alarms (which now will notify the fire department if it goes off — I’ll have to be careful with that one). Also, since I already had an existing system, I wasn’t surprised by the monthly service fee, that’s just how alarm systems work if you are wanting someone to be on the other end to respond to an alarm event. I especially like the iPhone app that allows me to control my house alarm from anywhere, which was the driving factor behind my desire to upgrade to the cellular equipment. If I have any negative experiences with Platinum, I’ll have to provide an update later. So far so good.
Calling the BBB ASAP
In late July I was approached by a young lady selling Platinum Security contracts. After a long conversation she was explaining the contract and stated that although the contract stated 49.99 monthly she would lock in my premium at 40.00 for 5 years and repeated this same statement several times, which I agreed to. When I checked the withdrawal from my account it was 49.99. I called the customer service I was told that I had agreed to 49.99. It was totally my fault for accepting the word of a salesperson to be honest. Lesson learned. When I called ****** she tried to tell me she meant the premium would be offset by the reduction in my home insurance. Buyer Beware. My next phone call is to the BBB.
Don’t give them anything
The other night my husband & I were approached just like many others on this website by a 19-20 year old representative.
We too were told that this person was a represenatative of GE, and that GE was giving away alarm systems to members in our community that have homes in desirable locations. We were also told the system was free if we agreed to keep the sign outside of our house for 3 years. We were so sure we were being sold a bill of goods, but every response to our questions we received pointed to the fact that we were actually going to get a free system….even after we asked how much it was going to cost us and we were told nothing!
Well, we sat down to go over paperwork and we were then told that before allowing us to have a free system GE wants to be sure of a few things and we were asked a list of questions that a company actually offering an advertising deal would ask. We were then asked if the sales person had our permission to qualify us as purchasers. When asked what would be involved and if it was a credit check and we were told “no”. We were told that they just needed one of our names, DOB & phone # and their “people” would check a national database to verify that we were the actual owners of the house. Sounded good…..well too good.
From there the conversation went down hill fast. We were qualified and next thing you know the rep is taking out contracts. We immediately began reviewing and quickly realized that we were going to be locked into a 3-year contract at a $44.99 rate (that was only be offered in PA). When we questioned rep about that he just talked in circles stating that GE requires the system to be monitored during the 3-year advertising period and we are responsible for the monitoring. The more questions we asked the more tongue tied this rep became until we finally asked him to leave the house. We want that hour and a 1/2 of our lives back. He even tried to compare the purchase of the alarm system and the contract commitment to a cell phone contract, which we quickly reminded him that when one purchases a cell phone they’re in the market for one….then we said “you approached us we weren’t even in the market for a system until you walked up our driveway”. Here’s the punch line…..the credit inquiry that the rep said wasn’t a credit check was! We have called the main “office” and filed a complaint with their legal department. DO NOT give these people any of your information until AFTER you sign the contract and are sure you want to sign up for monitoring!!!
Good product and good price
Like others, I was recently approached at my door by a man wearing a red shirt from Platinum.
He said the same pitch as others “free system for advertising.” Now technically speaking, the equipment was free. The “catch” of course, is the monitoring fee. Having been in sales for years, I have a good ear when it comes to positioning things. The truth is, its a 3yr or 5yr service contract in exchange for equipment. Another way of looking at it, is “financing” an alarm system over the next 3 or 5yrs. The problem I have with most of the reviews on this site are people’s reaction when they realize it was a sales pitch. You’re not advertising. Your not helping them sell more systems. Your home isn’t in a “great” location. You’re buying a system, and the salesman is making you feel like you are getting a great deal (which, remember, is his job).
So you buy one. Then you go online and find out the same “deal” is available from tons of different companies. I did the same thing. Was I surprised? Somewhat, but only because I wasn’t familiar with the security industry. Years ago we all jumped on the idea of a “free” cell phone for a 2yr contract. Now we’re used to it. The money is in the monitoring, and the system doesn’t work unless its monitored. Is $45/month affordable? Is it worth it? Is it a good system? Is it easy to use? Does it work? These are the reviews I would expect to see from people who BOUGHT a system, yet everyone seems to be focused on what some 20yr told them at their door. If you own a home, you should be familiar with signing contracts. If you’re an adult, you should read what you sign.
I’ve had my system for 2 months now. Unlike many, “buyers remorse” has not set in for me. GE makes a great system. Cellular communication is much safer. Controlling it from my blackberry is impressive. So far, I’ve found it easy to use. From research. $45/mo for CELLULAR police, fire, and medical monitoring is average. All “free” equipment is a good deal compared to the big companies (ADT, Brinks, etc).
Was I surprised when a 19yr technician came over to install it? Or having never heard of Platinum Protection before? A little, but how else can they afford to subsidize the cost of giving away equipment? The answer is by using young college kids to work for peanuts and by spending $0 in advertising/marketing. The good thing is the system is wireless, so there wasn’t much the technician could’ve screwed up while installing (btw he did a great job). At the end of the day, I’m happy. I got sold, but I’m ok with it. Its a product I enjoy having, and to me its worth it (at least for the next 3yrs). So far I haven’t experienced any of the technical OR billing problems others have, but I will submit another review if I do.
All in all, I recommend Platinum Protection to anyone who is in the market for a system. Great product for a great price.
Look at their awful BBB ranking
This company sells alarm systems door to door. They make it seem like they’re part of GE. They aren’t. The rep will lie to you and tell you you’re signing up for a 3 yr contract but it’s really a 5 yr contract. They don’t have business cards and won’t give you any contact information. The rep just says they have a home office. The equipment is sloppily installed. They will tell you that you’ll have door and window sensors yet they don’t install anything on them. There’s no light or anything else on the hall sensor so you don’t know if it’s on or not. I read reviews that say the equipment doesn’t work due to being installed incorrectly. A person who had written a review had an emergency and pressed the police button and the police never came. Platinum Protection never followed up with him so he called them and they said they don’t send police only “security”. No security person talked to the homeowner. This is a scam and ripoff. Their BBB rating is C- and dropping fast.
All in all Platinum seems okay
A kind of a mixed bag here. The sales guy from Platinum Protection met me at my home as I returned from work. I had been considering some form of security for some time, so I listened to his pitch. I quickly recognized that he was selling a system subsidized by the recurring monitoring fee. He did nothing to misrepresent anything in the purchase agreement, made sure that I understood all of the details, and then called in his technician. The technician did a beautiful job with the installation, and the system is a high-quality system that seems to work exactly as advertised. That said, I am still canceling the agreement, not because of any problem with Platinum or with the system, but because I decided I don’t want to have a system at all. If you need a system, Platinum appears to have a simple but effective system which offers good functional quality at a very low up-front cost (though the monthly fee makes up for it) and very simple installation.
No updates from me; my story has ended… I proceeded to uninstall the hardware myself, faxed in my cancellation form, the technician dropped by as scheduled to pick up the box of equipment, sign off on the cancellation, and that was that. No problem, no hassle.
Stay far far away from Platinum
I was approached on Memorial Day in my front yard by a guy in a red shirt and fancy ID tag telling me that since my home was in a high traffic location his company “GE” wanted to “pay me” to advertise by placing their home security sign on my lawn.
This sounded great to me. I was thinking of purchasing a home security system anyway and here is someone offering me one for free! GE is a reputable company in my mind so I was willing to listen to the salesman’s offer. He then continued to walk through my house telling me where they would install sensors, etc. Then he sits at my kitchen table to discuss the equipment, etc. Finally, we get to the part where I am now shelling out $49.95/month, plus a $199 first time sign up fee (that will be lowered to $99 for me). Wait, I thought “I” was getting paid to advertise for “GE”. And wait, this is not “GE” it’s Platinum Protection. Hmm, things don’t add up.
I told the salesperson I had to think about it, plus I’m having a baby and will be leaving work and do not need an extra expense at this time. The salesperson continued to push and convinced me that for my family’s peace of mind it’s a great security system. As I stated earlier I was in the market to purchase a system anyway. It was getting late and we were heading to a bbq so I signed up. Yes, I admit this was very stupid of me. I was naive. He then said we would pick a date to have it installed. I started to look at my calendar to set something up for after my vacation. But wait, an installer just happens to be in my neighborhood and can come right now! I found that very odd, but again, we were in a rush and I said fine.
After my bbq I was able to sit down and look over the paperwork. The salesman told me we had 5 days to try the system. Guess what, according to the contract, it was only 3. Plus, he said the system had a 60 month “warranty”. Guess what, he must have meant you’re stuck with us for 60 months and if you want out you need to pay the remaining balance of almost $3000! I thank the lord I read over that paperwork and I immediately called to cancel. I also had to fax my cancellation notice. 2 days later the salesperson is back at my door! Well I finally got the voice back I should have had on Memorial Day and told him where he could stick his GE/Platinum security equipment.
I then get a phone call from “headquarters” trying to resolve the problem and offer me a discount. I said I just want out of this whole mess. The next night at 10:15 I get out of the shower and find another red shirt in my living room chatting with my husband!!! I flipped my lid. I am now feeling harrassed and invaded. He says he’s a “manager” and wants to get to the bottom of what happened. Meaning, he still wants me to keep the system at a lower price. NO, NO, NO! I don’t want it. He finally leaves after I told him I would be calling the police.
Finally, a tech comes back a few days later to uninstall the system and all is well, well not really. Guess what’s on my credit card statement!? Let’s see how long it takes for that charge to get reversed after my phone call to the billing dept. This has been a two week nightmare that I still haven’t woken up from. Bottom line: Don’t be stupid like me. Don’t ever sign anything until you have read the contract and slept on it and don’t allow soliciters onto your property! Lesson learned.
Platinum does a great job
I am personally a little leery of anyone doing anything door to door but I must say it an amazing product and an outstanding company. My husband works late and although I have a dog I want to know that I have help on the way if I ever needed it. They have a great response time and I have not had one issue. I high recommend it to anyone. If you are put off by door to door I understand but you really are getting a great deal. It provides me with peace of mind and the security I need to feel safe and protected!
Platinum is the absolute worst
We had a 19-20 yr old salesman push his way into our home, and tell us about how he was ‘giving’ us a $1500 security setup for free, if we allowed them to put signs in our yard.
He glossed over the monthly fee, and the setup fee. Police had been coming by because we’re in a non-solicitation neiborhood, but these guys insisted they weren’t solicitors. Before I had finished signing, his tech guys showed up, and began installation. I protested, but the salesman argued with me while they continued. By the end of the ordeal, it was 10:30pm, and they wouldn’t leave my house unless I signed. I was told that if I cancelled the next day, we wouldn’t get charged, and they could get paid by Platinum, and we could return the system, which was hastily installed. Not a very professional job.
We faxed in the cancellation which required 3 business days, not 5 like the salesman told us. We were still charged by platinum protection for the service. If you see the red-shirts in your neigborhood, call the police and lock your doors.
They’re the robbers breaking into your house.
Since I first submitted My complaint and canceled my service with Platinum Protection, I receive calls from them about every 3 weeks telling me they’ve got a faulty communication error from our security system. We kindly explain to the person on the phone that we’ve canceled the service, and are waiting on someone to come retrieve the ‘free’ system installed in our home. Platinum has never contacted us after we’ve called several times asking them to come and pick up their equipment.
We’ve not been billed, thankfully, and continue to receive calls about being out of service. My wife and I don’t use the equipment, and have been waiting several months for someone from Platinum to come uninstall their equipment. -Garrett Hunter
Watch out for their awful contract
Short review. I’m returning the system. I’ve already faxed the cancellation and will be mailing the cancellation notice today just in case the fax is not enough.
I did a bit of research on this company, after my wife told me she agreed to getting this system installed, because of strong arm tactics. I asked her about it, and she almost sold me on it. The system itself is nice. Remote arming and/or disarming via iPhone and soon to be Android. The control panel was easy to use. Key fobs that allow you to arm/disarm the house like a car. Motion sensors that shouldn’t go off with our cat roaming around the house (<50 lbs). Door alarms, but no window alarms (this was odd). All the alarms were wireless and if the battery goes out, the company was to come out & replace the battery. All this was thrown in as a freebie package so the company can use our house in the community to sell more units. So the installation was free, and there was very little in initial cost. They even decided to lower the contract from 5 years to 3 years, with 1 year as a minimum.
I’ve no complaint with the system itself. If the contract was different, I would have no problem keeping it around. However the contract is why I’m canceling it. The monthly cost is $47. This is already a bit steep. As stated by previous reviewers, this is higher than most alarm/monitoring systems. But I read closer in the contract. Nowhere does it state the ‘1 year minimum’ language. This seemed to be only a sale tactic. Also, this is the kicker, the language in the contract states –
“The Company may not increase the Total Monthly Fee during the initial term if the initial term of this Agreement is 60 months or more; however, the Company may increase the Total Monthly Fee during the initial term up to 5% annually without prior notice if Customer agrees to an initial term of less than 60 months.”
So their favor, in shortening the contract, actually put them in a position to increase our bill. Now, they never have, nor have I seen evidence in previous commenter’s stating of this practice. But the language is there, and I would not put it past this company.
As of this writing, the company’s BBB rating is C+. And in comparing this company to the industry, there is only 2 other companies that have equal to or as many complaints. The URL is below for reference:
To their credit, they do respond to nearly all the BBB complaints. And relatively quick. So take it for what its worth. If you want protection at whatever cost with a company with shady business practices. This is your company. But I’ll pass….
Platinum strongly recommended
We had our system installed last year (7/2009). As with one of the other reviewers, I found this website after we had the system installed. We got the system the same way that everyone else has…a young sales person came knocking on the door wanting to put a sign in our yard. At first I was a little leary of someone wanting to install a security system at 8 o’clock at night; I was not comfortable with this at all. My husband was interested because of the digital/remote alarm system so he presuaded me to get the it. Unlike everyone who has complained about the company and the monitoring service, we have had no problems. Our alarm has been set off several times and everytime the alarm monitoring service calls. We have also had our alarm go off and the police have been notified to come to our house. Once when we were at work and another when the silent alarm was set and we were at home. We love the alarm system. It works! We too are blown away by some of the reviews. We would strongly recommend Platinum Protection to anyone.
Sticking with Platinum
I have a Platinum Protection alarm system at my house. At first, I was very skeptical when the salesman knocked on my door. He said he was doing advertising, and that they would buy me a cellular-based system with remotes if I kept a sign in my yard. After I said I would like to get the system, he came in and then told me I had to pay a monthly fee, and an activation fee. I was a little upset, but I figured it’s just like any other service, and nothing is for free. So, I signed up for 5 years, and then a technician showed up like 45 minutes later. WOW!!!!
I tried to hold off to talk to my wife, but he said they had to install it today. Well, I did want a system, so I let them. After all that, I was so sure I had been scammed that I purposely set it off. Well, they actually called me before I could find my phone. I actually had to call them back and cancel the police. My wife actually loves it. So, I don’t know about the people on this site that say it’s a scam, or it doesn’t work, because the system definitely does, and I was the most skeptical customer they’ve had probably. And I’ve researched other companies, and while they’re all viable, Platinum had the best reviews and BBB rating. I guess we’ll keep em.
They are a true rip off
To make a long 3 year story extremely short, this has been the worst $2000 I have ever spent. This company monitors about half the time, has the worst customer service ever, and fails to uphold promises they make to you. We’re actually having a party June 7th, 2010 when our contract will be up. What can I say? Live and learn. Moral of the story is: never purchase anything from a 19 year old door-to-door salesman.
Within our last month of service before our contract expired, this company confirmed everything I thought before and more! Our account was sold to Safe Securities, thus being the THIRD time our account has been turned over. With this being said, platinum protection and safe securities both automatically withdrew the $50.00 for the month of May. I love it, the icing on the cake! The only good thing I have to say about the alarm companies in general is that safe security’s customer service exceeded platinum’s. All in all, it is what is is. What a fantastic, wonderful experience I will be telling my grandchildren in years to come….
Be cautious of Platinum
I will preface this review by letting others know that I have had the Simon System from Platinum for one year. That said, in periods of economic downturn, value, quality, and service to clients are what sets great companies apart from the also-rans. And today, the best I would rate Platinum Protection is in the also-ran category.
Here are my reasons:
1) After six months of service, I found out that neither my wife nor I had been provided the correct “training” on alarming the system and consequently we had been without service for that period. We have motion alarms only, no contact alarms–but were instructed by the technician to activate at the wall panel using the “doors and windows” key. We learned of the not-working condition when, after my wife set the alarm prior to running errands, I did not set the alarm off upon entering the house and walking around in it for twenty minutes. I did happen to glance at the panel in a walk through of the kitchen and that’s when I noticed the “doors and windows” display on the panel–but no alarm and no check-up call during that time.
Thereafter, I called Platinum and scheduled a Monitronics technician for an on-site visit. Two days later, a Monitronics technician did come and check out the unit and we were told that the unit required a reprogram/reset for activation. I again called Platinum to register dissatisfaction with the product and see if there might be some compensation for the condition. Platinum’s rebut–well our records show that you received the training, therefore it’s your problem. But, if we had been trained “properly,” why the reprogram! Given that my wife and I have had alarm systems at our workplaces for more than 25 years, I think it’s highly unlikely that we both missed the “salient points” of Platinum’s training, as this system works no different than the others we’ve used. I would also note the tone of the customer representative handling my call was confrontational, at best. And by the way, we were charged a service fee for the Monitronics technician to make that call.
At least now I know the system works because while on a recent out-of-state trip, my mother set off the alarm and Platinum did make a check-up call to me, confirmed my ID, and let me know that they would disregard. Unfortunately, I received that same call two more times during the next five minutes, all while I was still trying to work through getting the alarm turned off and resetting it, with my mother.
2) In the last month we closed out one checking account, reopened another, and paid our Platinum account with a credit card during the transition. (The old account had automatic disbursement to Platinum on a given date each month.) Although we initiated the notification to Platinum and made the payment (verification of payment was recognized on our on-line credit card statement within a day, and the Platinum customer service representative acknowledged the verification when we paid with the credit card over the phone), we continue to receive calls from Platinum’s service department about an unpaid balance; now into the second week after payment.
Basic business courses teach that quality service breeds brand loyalty and a long-term customer commitment, and this ultimately provides the impetus for the customer to sell a company’s product to others. In light of my problems and upon reading other customer reviews on this website (training and communication are common customer complaint themes), a company that appears to have about a 50% satisfaction rating from written customer reviews is definitely a business that I would stay away from in the future.
Home feels safer with Platinum Protection
I was searching for a quality home security system when I found Platinum Protection. I placed a call to the Platinum Protection headquarters to find out information on a security system that did not require a home phone line. The associate was very friendly and super informitave. He was very thourough with explaining the equipment, service options, warranties, etc. Platinum Protection set me up with a system that I can control through my cell phone! The technician arrived right on time the next day and carefully installed the brand new GE Security system. The Tech did a great job training me how to use my security system. I now have peace of mind when I leave my home, thanks to Platinum Protection.
Stay away from these crooks
Platinum Protection did the same as posted by PA. resident to me-in addition-they lost my contract- found contract 5 months later and started to bill me even though they were not monitoring my home. I had a couple of incidents with my father setting off the alarm when I was not home and also my boyfriend, both times it went long enough to require a call from Platinum- none was received by them because they were not monitoring since they had no contract. I installed with ADT and then 3 months later Platinum takes almost $200 in charges. They found the contract and my bank account info and decided they could just take the money out. I am in the process of having to legally clear this up. Do not go with PLATINUM PROTECTION!!! Very sleazy practices. I have their system all boxed up for pick up. Which was not as inclusive as ADT. Burned in SA, TX
A great alarm system
We got our alarm system from Platinum in the fall and so far we have been very happy. We knew we were going to have a 5yr contract and figured we would have the same with any other company. Installation was a breeze and all of our equipment is working great. I am immediately notified by email if the alarm goes off and is turned off. I can also set the alarm or check the status on my phone. It is definitely worth it.