Why we will cancel our contract:
Few people have heard of this company so a burglar may think that the sign is bogus anyway. Their sales and installation teams travel around the country, which is one reason they push for same day install. Also they know it is less likely you’ll change your mind once it is installed and you have holes in your walls, etc. They maintain no local offices. We also feel that their business practices are less than honest. We were told they would only install 3 systems for free in our neighborhood for advertising purposes and only if you consider yourself a “vocal” person, likely to tell your neighbors. Of course they only had one left!
Again this is to urge you to buy now without thinking about it or researching the company! I’m sure they were selling as many as they could, the same way ADT or any other company does. They have their sales team wear lanyards from local sports team to give the impression that they are “locals” and our sales person even claimed to live locally but her facebook page indicated otherwise. And there are no guarantees that if you don’t like the system you can cancel. You’ll be locked into the contract for up to 5 years. It might have worked out fine, but I think there are better and safer deals out there. If you feel you are being rushed in any way, buyer beware.
Terrible customer service
Worst Customer Service I have had the misfortune of dealing with. The details of the transaction and billing were screwed up from the beginning, and remain so. I am not through seeking resolution and the I will Never Ever Ever Do Business with this company again !!!
System is great
I had a door to door sales man sell me a alarm system today. they where very professional and the guy came and installed it 45 min later. its only $49 a month but its a 3 year contract. i got them to throw in extra remotes and extra door sensors. i now feel better with my wife home alone. i feel bad for all the bad reviews. this system is top notch. cell phone technology and everything else is wireless.
the only catch is the 3 year contract of 49 a month for service. which is less than most major systems.
Get Platinum for sure
We just purchased a Platinum Alarm System. We have been very delighted. The salesman was extremely professional, seasoned and kind. He scheduled the installation around our schedule and made sure our questions were answered. He assured us that no question was a dumb question. For under $50. a month, we have the security that we need for this world we live in today. The price has never waivered and everything is exactly as the salesman said it would be. If you’re contemplating the cost, think of forgoing lunch a couple of times a month. When our system isn’t activated and we are home, the system talks to us when a door is opened. We love this feature. The installer was very knowledgeable as well and took a lot of time explaining and pointing things out. He was thorough and cleaned up his mess.
(we were just ready to send this, and Platinum called on the phone to see how things were. Wow! Customer service= A+) Just do it like we did…you won’t regret it!
System is not free
I fell for this scam when sales reps told us it was free. Boy were we wrong. They have been charging us $55 dollars a month for the past 2 months. If we don’t pay, they have threatened to send us to a collections agency. We missed one payment and their collections people called us. I called customer service to explain the situation and they actually told my husband to shut up when he tried to explain. I hate this company and do not wish this scam company on anyone.
This company is the devil
SECURITY FROM HELL!!!! My first impression of the salesman was very poor. He very literally pushed his way through my front door to to find the previous alarm system. This should have been a red flag. He said he’d give us time to think about it while he made continued around the street. He came back and apologized for pushing his way in. I gave him a second chance to talk to us. I don’t remember whether it was my neighbor or my wife that talked me into it against my gut feeling but I’ve felt sick about it ever since. We only get false alarms. The whole system gives my kid nightmares. They told us they cancelled the service since it was causing more harm than good. Today I received a collections call because we didn’t make last months payments. We do not feel safe with them at all.
A huge rip off
Platinum Protection is a complete rip off. The company does door to door sales pitch and tells the customer they are using the home as a model home. Your neighbors are not interested. My equipment failed after six months. Platinum protection sells your contract immediately and collects the money. The customer is stuck in a five year contract with the other monitoring company. This was a very bad deal. Always, always read your contracts prior to signing.
Very happy with Platinum
This company is awesome. The door to door guy that came to my home informed me about the possible risk of having a security system that ran through my land line. He was 100% correct and upgraded me to a cell chip system. I feel much safer now and since I have swithced over there customer service was very good and everything I was told was clearly written on the agreement he had me sign. I find it hard to believe that someone signed an agreement and did not know it was a contract. It says right on the top of the page in big letters “Alarm Monitoring Agreement”. They are a great company and I would recomend them to everyone.
A truly horrid company
Dreadful customer service. They misrepresented and have been adversarial when we tried to undo the transaction. Very slick door to door salesman. We understood one monthly fee and after reviewing the debit from our bank account found the number to be higher. We tried to immediately unwind the transaction and have met with consistently adversarial customer service reps. I would recommend that no one do business with this company. They do not treat their clients in a professional manner and do not attempt to problem solve. We shall never refer their services to anyone that we know. Horrid experience on all levels.
Happy to have peace of mind
So far so good! I’ve loved the peace of mind I get from my system. I leave on business trips regularly and I feel much better knowing my wife and children are safer. Being able to control the alarm from my droid is very convenient too. Ive had my alarm go off a couple of times now and platinum protection called me promptly to see if everything was ok. I bought some upgrades a year after having the system and platinum protections technician installed them and took plenty of time to show me how to use the features applicable to me. Also the ability to receive a text or an email from platinum if the alarm is turned on or off let’s me know if my wife and children got home ok. I can positively recommend this to anyone.
Extremely helpful company
I signed a contract with a door to door salesman back in August 2009. In Killeen, TX (FT Hood). I was locked in at a 36 month contract. Everything was free, activation was waived, even first month was paid. They even told me since I was military that if I relocated somewhere were they couldn’t transfer the system, I wouldn’t have any issues cancelling. All they would need was a copy of my orders. They even provided that in writing for me.
When I moved into the place there was already a security system installed just not active (no idea what company it belonged to). 3 door sensors, 5 window sensors out of ten windows, 2 smoke alarms, a motion sensor, and key pad all on a wireless system was already installed. My montly bill was 49.99 a month. They came in, and only replaced the key pad and the wireless box with new ones, and gave me 2 key fobs. They double checked every sensor and called it good.
I never had any major issues with the company at all. The only complaints that I can say I had was, I wanted my my payments to come out on the 15th of the month, which it did for the first 3-4 months before ASG took over the contract (No big deal). I never even called to fix it. Also the first month that was suppose to be free, I got charged for, but they never charged me for the second month. Again, I never even called to fix it (They fixed it on there own).
I had my alarm go off several times. 3 times by me on accident, and once by my kids. Everytime, they called right away. The time my kids set it off I was driving to the house and couldn’t answer the phone and they called my wifes phone almost instantly (She was in the car with me). I told them to hold on we were in the area give me 2 minutes to check it out. They waited on the phone until I got there. Kids forgot the the passcode.
I just recently cancelled my contract (Feb 2011), because of my current deployment to Iraq. I moved out of the house and family moved back home for the time being. I gave Platnium a call and they gave me the number for ASG. I was on the phone for not even 5 minutes with ASG. The lady gave me her email address. I emailed my orders over to her and that was it. Done deal.
Very pleased with Platinum
I have had an alarm with Platinum Protection for over four years now. I have always been happy with it. Initially when a sales rep knocked on my door I didn’t think that I wanted one, but after talking for only a few moments I saw how it was a benefit to myself and my family. I use it every day, it has always worked the way it is suppose to, and I feel more comfortable in my own home knowing it could help to save our lives. This year a rep came by when going through our neighborhood again and stopped to check on us to make sure we were still happy with it. I ended up upgrading to newer equipment. I couldnt be happier. I would recommend this company to everyone!
This company is not a scam
A young woman representing Platinum Protection, approached my home and offered me a free alarm system.
At first I thought it was too good to be true. I drilled her with questions and she was actually really straight forward. She mention something about having to pay a fee of around $40 a month, which I was ok with. I still thought it was fishy so I requested to speak to a supervisor (if she had any, I asked). It turns out they are in fact a legitimate company and IS giving their home alarm systems for free.
The supervisor came and confirmed his contracting license over the phone, with City Hall. At this point, the supervisor started talking about contracts and running credit check and signing up, etc. I was a bit disappointing but agreed to sign up anyways. Almost immediately, a tech showed up and had my system installed within an hour. He was really kind and even taught me how to operate the system. At first, it was overwhelming but after a few hours, I got the hang of it. After everything settled in, I realize this was probably one of the best decision I’ve made – to think I was going to call ADT and buy one of their $2,000 alarm plus a $60+ monthly rate.
All in all, I don’t understand how some of you can call this company dishonest or a scam. I’ve had a very positive experience with them. I assume most of those who’ve had bad experience with Platinum Protection, more than likely, may have had bad experience with many other company as well. The way I see it is, if you own a home, you’re an adult who knows how to read.
If you read the fine print, you’d know what you’re getting yourself into.
Platinum is highly recommended
I have read a bunch of the reviews on this page, and don’t understand how some are so negative and others are so positive. I understand that I purchased my alarm from a door to door salesman, but I don’t think that is such a bad thing. The customer service has been great, exactly what was promised to me. I system was installed in a timely manner and they did a great job instructing me how to use the system. It was something my wife and I have been looking into with the problems that we have been seeing in our neighborhood lately. I feel much more comfortable knowing that I have a good, working system in my home. I have accidentally set it off as I was getting use to it and I receive calls from the monitoring company immediately. I’m glad that they are so prompt and take care of the emergencies in less than a minute. It is impressive! I would and HAVE recommended Platinum to all my family.
Locked into awful contract
Platinum Protect sales folks told me I was guaranteed my rate for 60 months. I have lost my job and want to cancel my service and the customer service folks tell me I am locked into a contract for 48 more months and cannot break the contract without paying 80% of the remaining fees. I was never told I had a 60 month contract, I was told I had a 60 month guaranteed rate. The billing person told me they would refer me to a collection agency if I stop paying my monthly fee. I need to discontinue doing business with this company.
Very professional install
Signing up with Platinum was by far one of the best experiences I’ve had with anyone approaching my door. The install was quick, they left no mess, and the equipment is really awesome. I got a phone call this morning confirming my alarm system and if I was happy with everything! Awesome! I did have to make a few phone calls to customer support to figure out how the system works, but they were very patient and helpful. Now, I think I have my alarm system down, all thanks to platinum protection!
Company is a huge scam
This company is a scam. I bought the system from a neighbor who was selling them. Every time I activate it, it goes off a few hours or days later while I am traveling. The people on my call list are sick of getting called. After 3 attempts to fix it, the system is useless and I am stuck paying a monthly bill for something that doesnt work. I do not see how this company will stay in business.
Customer service is horrible
Unbeknown to me, my wife purchased the system while I was at work. I came home and after having read about this company and their horrible customer service on the internet, we decided to cancel (you only have three business days!!!). That’s where the nightmare began. Their customer service wouldnt let me cancel and kept trying to talk me out of cancelling. I asked for the main boss (they said he was named Bryan) but they told me he doesn’t take calls and is never there.
I asked for him anyway and was hung up on. I have never had such a poor customer service experience in my life. We faxed our notice of cancellation in to them many times before they finally admitted that they had the paperwork they needed for us to cancel their service. Two weeks later, their technician showed up to take the system out of our house and left holes all over our walls.
We complained of course but the technicain told us to call their customer service to complain. Again, we called their customer service and instead of compassion, were told that we were stupid for thinking they would fix our walls! The representative then laughed at me and told me good luck then asked if he could guess my age for fun because he was bored! We are outraged and do not recommend this company to anyone! We have notified our homeowners association and added this company to a list of solicitors that are not welcome in our neighborhood!
Not quite happy right now
I have had Platinum for about six months and the alarm and service is exactly what they had agreed to. I had ADT for almost ten years, and had absolutely no problem with the service or the system, except the back-up battery needed to be replaced which I did myself. Yesterday I received an e-mail saying that I had a power failure on my panel. I checked with my history and found that my wife had disarmed it and 5 minutes later it failed. She tried to rearm it with no avail. I called Platinum and they said the would send a tech out….the following Tuesday….it was Thursday. I complained that why would I need an alarm if I could for almost a week without it to no avail. I e-mailed them from the website and told them it was unacceptable and wanted to know the section of my contract which deals with maintenance and repair and what it said with repsect to punctuality. Friday evening and no response yet. Funny for installation they were there the day I signed the contract….will give a results message when my I am finished…..
Platinum takes advantage of people
We also feel we were taken advantage of. We are senior citizens and should never have let the salesman in the door! He promised that everything was FREE! We kept asking if there were any charges and he kept saying “No”. He said that the company was offering this to a few people in the neighborhoor for advertising purposes. He said that see their sign in our yard, made it easier to sell the system to our neighbors. I had to leave to go to work so was not there for the entire presentation. My husband apparently signed a monitoring agreement for $50 per month. Why would we sign that when we already had ADT at $35 per month. I did not know about the agreement my husband signed until we got calls about missing a payment. I tried to cancel, but they insisted that we would need to pay the entire 60 months before I could do so. I would caution anyone to avoid this company. We are left with a system we do not use!
Completely dishonest company
A salesperson came to my door and said he was an employee of General Electric, and showed me a General Electric logo on his golf shirt. He said they had new equipment and were looking for a couple of demonstration sites in the neighborhood. He told me there would be a small monthly charge. That “small monthly charge” was $44.99 and came with a contract for five years which requires you to cancel within a fixed time around your renewal date or have your contract extended. Don’t deal with these people! They are dishonest. I have filed a Better Business Bureau complaint about them. Meanwhile, I am stuck with a 5 year contract that I don’t want.
Platinum protection offers real peace of mind
We have had our Platinum Alarm for over 3 years now. It has been a great peace of mind for me and the family. For all the people that complain on this web site I find it hard to believe. The sales rep explained things well and when you are done with the paper work they do a phone call to make sure things are correct and that you understand everything. The sad thing is that some people make decisions and then when they decide they don’t want the product they blame the company. I would say think things out before hand and read the contract. The system has been great and we have not needed much support but the support has been good as well.
Just don’t trust them
Our salesperson was very professional and courteous. She walked use through and explained everything very well and said that a tech would be here tonight to install. Initially I agreed and was excited that it was going to be installed now. Then I thought, I have two young kids, what kind of security company comes into a home late in the evening.
I did some research and decided to cancel after reading reviews and the BBB website. They are a low C and I don’t feel comfortable doing business with a below average company. I called the rep and the home office the same night to tell them that I was cancelling. The rep did not answer(it was late) and customer service was very nice. All I have to do is fax the cancellation agreement to them and “it will all be taken care of”. I hope it all goes well. I will give them the benifit of the doubt, so if I don’t have any problems, I will not add anything else. I really have nothing bad to say about the company. I just didn’t feel good about the whole thing.
Use ADT instead
Platinum Protection came to my house offering me a free home system I just have to pay the monthly service.
The sales rep will scare you by telling you false stories about one of your neighbors being followed home, or their house was broke in to. The sales rep will make it sound true and it will scare you. The sales rep in my area came into my home and sat down looked me in the eye and was very serious about his story.
My wife and I went with his deal. My number one question to him was “am I going to be in a contract for the service?” He said “NO your home is a promotional home, you can cancel at anytime just call me first.” 6 months into it now and I cannot get a hold of him. I have called Platinum Protection to cancel and their telling me that I will have to pay for the 60 month contract that I am in, or have someone take over my contract.
Now the reason I want to cancel my service is, I was called and they said you have a window break in the kitchen and the alarm is going off. They can hear that the TV is on and there is shuffling going on in my house. I call home because my mother is here at the house watching my child. She states the alarm is not even on and everything is fine. No windows broken nothing.
Two, three months ago my alarm was going off for no reason and not even the alarm company called me. At this point I feel that this promotion is not working and they need to do something about it so I call them for them to say everything is working fine. And my final draw is that my friend that lives 10 blocks from me has the same issues, and police have never come to his house for the alarm going off and his service is 1/2 the price of mine. Why is his service 1/2 the price for the same system and why does it not work?
At this point I do not want this service any more and I do not recommend it to anyone. I have ADT at my office and love the service. If you want a service that works use ADT.
They will take good care of you
Wow, super easy process to go through with this company, the sales rep really seemed to care about our needs as opposed to “selling” us something that he wanted. I really enjoy the peace of mind that we now have, I’ve already recommended many of my friends. It’s embarrassing to admit, but if this company hadn’t come to me then an alarm would still be on my to do list.