Company has been pretty bad
I wrote on my march-april-may june and july statement to cancel my service, then I get a bill on july 29th wanting another payment. I called them and they said that I had to give 60 days notice to cancel my contract and they have added another 18 months to my contract. My contract started on 6-9-2007 and I gave much more than the 60 days required. But they tell me that they didnt get a notice until july. So they say. If this is not corrected, I will start a class action suit with all that wants to sign up.
The fact is, the company has called me and been very nasty. I mailed copies of my checks where they all had in the for line—cancel contract..Now they even tell me they did not even get those,…..I have started contacting people that have had the same problem and have found 12 others that has been done wrong also..Some are many years back, but was forced to pay several hundreds of dollars so they would not be turned over to collections..Well I am not scared of that…i have a credit score over 800 and can and will prove that i pay and stay on top of my bills and contracts…I have tried to be fair about this, but as time goes by and keep getting letters, I feel that I must go forth with what I am doing with contacting others and may start a class action suit..It is not about the money, it is how a company can treat people that has been so good to them in the past……I have posted on google about scams and your company has been found many times…Credit rating with BBB is not very good either..Let me know what you would like for me to do. Or what you are going to do..But not just on my case..many others have been done the same way, and this must stop….kyle
Very happy with the alarm
LOVE my alarm system that Northstar installed. We had it go off when we were away one day, we both go phone calls along with our daughter to let us know, the police were called out and thankfully everything was safe and it was a false alarm. Usually when my husband is away on business trips I wake up several times during the night but now I sleep much more soundly. We have 2 very large dogs that would protect me. But this is just an extra added protection for us. I really liked the young man that sold us the alarm. Could not have been nicer. The installer was also great. As the economy gets worse I feel much less secure…..this has given me much more security! I like how it tells me which door is opened also! Great peace of mind!
I still LOVE my alarm system. I never leave without setting it. It gives me a level of security that I rely on. We have 2 Mastiff’s and have always thought that gave us a lot of security. But, with this added level I fell much more secure than I did before. It has gone off a couple of times by accident, mostly my fault. I have been immediately called and checked on. The service has been outstanding.
Don’t trust the sales reps
Don’t believe anything their sales people say unless it’s on the contract. They wouldn’t even honor things that their sales person wrote in on the contract. They lock you into a 5 year deal, even if you sell your house they expect you to either transfer the contract to the new owners, or continue to pay it yourself. Very unreasonable when you call them as well, no willingness to work with you on anything.
They have a contract which states, in the smallest possible print, that you are obligated to pay for 60 months (5 years) of service. It doesn’t matter how terrible the service is, you will still have to pay. WATCH OUT!!! Don’t let these sales people near your home.
Total scam alert
I had service with them for 1 year. 6 months of it they did not provide service. Because they said my unit was out of date and could not service that anymore. SO I PAID 6 months for no service. I told them that I wanted to cancel, because that is just bad service. They told me that I need to upgrade my equipment for $300. I have been fighting them now for 2 year because they wanted me to finish the contract. Tonight I get a collections company call… THEY ARE SCAMMING PEOPLE!!! Total BS…