The worst company around
Did you get that dreaded knock on the door?
?We really like your location here because you?re right in the middle of the street and lots of traffic goes by.? Or, ?We love your yard because it?s well-kept and you?re right on the corner, so we?d like to advertise with this Northstar sign in your yard.?
Chances are likely that you did and it may have even been this same salesperson that was on your doorstep who later writes on his blog:
?I don?t want to say that all salespeople are dishonest. I?m just saying that to be a great door-to-door salesperson for Northstar Alarm, you have to bend the truth.?
?It?s a strange day, filled with uncertainties and worries, but also joy and relief. We were so happy that we didn?t have to face another day knocking on doors and waking up people from naps and bothering people and deceiving them and working with money-driven not-that-cool people.?
Ironic isn?t it, a company that is pitching to sell you a product that is supposed to protect you when they, themselves, are robbing you blind!
The person that stood in my doorway did the same, lied to me. In my own house!
Come to find out, there are numerous people throughout the entire country who have fallen prey to the deceptive practices of NorthStar.
The Better Business Bureau, to date, has received 169 complaints against this company in the preceding 36 months. Of which, 101 complaints are categorized as Contract Issues (74) and Sales Practice Issues (24), which is consistent with most of the complaints I?ve see posted on-line. Sure, the BBB claims that all 169 of those complaints have been resolved. However, upon further review of their process, the BBB has closed 133 of those complaints ?assumed satisfied? because they do not get any more correspondence back from the complainant. That calculates to 78% of the complaints that are listed as closed are actually ?assumed satisfied?! Presumably because the person who opens the complaint gets discouraged. All the BBB does is collect data basically and has no authority over companies but it does provide for a pattern of business practices, as the records can later be opened by sopena but the details are not readily available to you or I.
In addition to filing your complaint with the BBB, you need to open a complaint with the Attorney General in your state and/or District US Attorneys. The AG does similar to the BBB, collects and monitors complaints about companies but they can actually do something about it. They do not/can not represent individuals in court but they will file suit in the name of the state if they feel that it is in the best interest of the public. I have already sent correspondence to all of the States AG Offices where NorthStar transacts business but you need to do the same!
Lastly, find out who the Regulatory Services for NorthStar is in your state. If you are in Texas, it is the Private Security Bureau. https://www.txdps.state.tx.us/psb/ This is who actually licenses them to conduct business in the state. In accordance to Rule 35.36 of the Private Security Administrative Rules they are required to inform you of the Private Security Bureau for the purpose of filing complaints. The PSB info is not anywhere on their contract because they use the same contract in multiple states and my guess is the installer didn?t inform you verbally either.
Now for the details of Deceptive Trade Practices: NorthStar first violated State and Federal Law when they misrepresented the terms of the contract and your right to cancel. Many of us were told that we could cancel anytime within the 1st year or that it was a shorter contract than what you actually signed. Title 16 Rule 429 of the Federal Trade Commission Act describes your right to cancel.
Additionally, they are required to leave you with 2 copies of the notice of cancellation; 1 to keep and 1 to send. Now how many of you were just left with the pink copy as I was?? The white is labeled as the Corporate copy and the yellow is the Area copy how can they satisfy this federal law if their carbon forms didn?t provide enough to do so??
Finally, according to this law the Muchant must not:
(c) Fail, before furnishing copies of the ?Notice of Cancellation? to the buyer, to complete both copies by entering the name of the seller, the address of the seller’s place of business, the date of the transaction, and the date, not earlier than the third business day following the date of the transaction, by which the buyer may give notice of cancellation.
NorthStar failed to provide the name, address and date of transaction on the version of the notice that I received.
(e) Fail to inform each buyer orally, at the time the buyer signs the contract or purchases the goods or services, of the buyer’s right to cancel.
My guess is they lied to you too about your right to cancel.
(f) Misrepresent in any manner the buyer’s right to cancel.
This one is obvious, there are numberous people who say the same thing.
Despite all of the complaints to the BBB, the Director of Operations for NorthStar, Ben Billingsley claims “NorthStar takes regulatory complaince very seriously and routinely evalutaes it’s systems and procedures to ensure its regulatory complaince. NorthStar also makes regular efforts to appropriately train and encourage its representatives regarding regulatory complaince. In fact, although NorthStar has a number of representatives in a number of states, it has encountered very few problems involving its representatives”
Sounds to me like he probably wrote the book for the other liars. I will be going and handing out pamphets with BBB,AG and PSB info to the other houses in my neighborhood and I need more people who are fed up with these guys to do the same. Add @gmail to the end of NorthStarIsInViolationOfDTPA to contact me and do the same.
My system was installed by Richard of Northstar Alarm Services. He and his team were very efficient and courteous. They cleaned up all debris created by the drilling to accommodate the system. It was clear to me that my system was tied into the national alarm system by a check that was done before Richard could leave the premises. Also he made sure I understood that a special battery was required on each door system and that it would likely need to be replaced in about 6 years on the door I use most frequently.
I was very impressed with my installation technician Nate. He arrived promptly, installed the system and explained everything very clearly and patiently. I am not terribly electronically literate, but when he left I felt very comfortable with my new system. After a severe electrical storm this afternoon, he came back to check to see if everything was working properly. Along with Robert, the salesman, I feel that Northstar has 2 very capable employees who are real winners.
Aaron is a great installer great alarm i love it
Hopefully a good decision
Hanksville Noyes was my Technician and the sales person was Bryce. Both were very courteous, informative, and accomodating. The system seems simple. I hope this has been a wise decision and that this is a trustworthy company with honest employees after reading some the other reviews.
Good work all around
The technician Zack Z. was pleasant. He came in did his job and didn’t leave a mess. Jay D. was a great salesman. He ended up doing my evening walk just to inform my neighbor of the alarm system.
Very professional help
Zach Z, was a great technician he was very good at explaining the system. He also showed us several times to make we understood
very professional and great job
Get Northstar today
We had our services updated with Northstar from ADT. We were really not getting the service out of ADT that we felt we should be getting. Our home was broke into twice, but ADT, for some reason, was not aware of it !! For every time ADT makes a service call it is $ 50.00 plus. So when the man from your company came to our front door we were more than happy to listen to him. His name was Bryce, and he was one of the nicest men. He was so understanding of what we were going through and said that our service could be updated at no charge. We signed and that afternoon Michael M. S. came to update our system. He too, and being a young man.was so very nice. Many of the young men you meet anymore are very rude, and unprofessional.
Michael explained everything he was doing, and when it come time to explain the keypad, he could not have been so caring and understanding, when we were not sure of what he was saying. He stayed until he knew that we understood how to work our keypad. The keypad even has an intercom on it so the company can talk to you !! You can also leave messages for your synificate (hope I spelled that right) other if you have to go out or whatever !! Even has pretty pictures on the front that gives you a slide show!! He was the same when he explained how to use our garage door openers, that has the medical alert button in it also!!! We were so amazed at that! My husband is a heart patient, and it gives us both a sense of relief to know that “someone is always there for him” and of course me, if needed. The professionism these two men made makes a lot of difference. You could tell they really cared about helping people. Other people could take lessons from these two men. It would help make a better world, especially a secured one with Northstar in your home.
Brand new system
Our alarm system was installed on 5/21 so I really am unable to make any comments, good or bad. The salesman was very nice, the installer was here about two hours. His name is Josh S, he was very nice and worked every minute he was here.
Did great work
The visit from the sales reps was very professional. The package offered certainly seems in line with other services of this type. The technician, Nate, arrived within the stated time period and performed the work in a timely manner. Explanations were well given. Thank you.
For most of the time that I used the system, it didn’t even work. In fact, it was being set off by my dog, despite their promises that it was a animal-immune system. And if you ever have to move, you are out of luck and have to pay for the remainder of the term. They don’t provide service in most of the country, and will not cancel the account, so you are stuck with a very expensive paperweight.
Do not use Northstar
DO NOT sign up with NorthStar. How the door to door salesmen come across, and how the main company actually deals with you are two completely different realities. You will be absolutely locked in to this scam of a service for 4 – 5 years. They do not care if you are going through financial hardship, they will not take an offer of returning the equipment, you are completely locked in. I am absolutely a fool for signing up. The positive reviews I’ve been reading on the company sound completely scripted – I would not be surprised if there were all coming out of Orem, UT.
Stay away from Northstar
To all members of the public. Do not do business with Northstar alarm. This is now owned by a company that buys out smaller alarm companies. You know when this is happening because your bill goes to an address in PA titled “My Alarm Center. My family and I have had the same problems that he been documented by thousands of others not only on this website but others as well including one titled “Northstar Alarm Sucks” In my situation, After paying for alarm services each month I found out by chance that the monitoring center did not even have my name and address in their system if there was an actual emergency from my alarm.
No one would have come per the contract and I was in essence paying for nothing. My home and family was put in danger by this very crooked company. When I found out I immediately cancelled my business with them and actually closed out the credit card they were using. They continue to bill me but they are wasting their time. To all members of the public who are considering using this company or any of their subsidieries. If your family and property means anything to you, consider a reputable company like Brinks. Read these complaints. My family is proof that this is happening over and over again.
Just got my alarm system installed here in Okla. City. The Rep. Nate B. was very nice and polite, and answered all of my questions. He took the time to explain everything in detail. The installer Aaron M. did a great job on installation. His work was excellent, he was polite and a pleasure to be around. He too, took the time to insure I understood how my alarm system work and walked my thru each step of its function. I would gladly deal with these two fine young men again.
About your concern
In response to one of the comments below (added Oct 29/10) about the cost to move a client’s system into a new home, there is a flat $99 installation fee to move the entire system, not $500. To clarify, if the client has a hard wired system and is moving into a house that is not hard-wired for an alarm system, then there would need to be arrangements made to get a wireless set up installed and in that case the client would be responsible to purchase any new equipment needed in the new home. In most cases, NorthStar is happy to install the new wireless equipment at a discounted rate. Please let me know if you have any further questions regarding moving or installation fees at 1-800-775-STAR. You can also contact me directly via email at firstname.lastname@example.org or my direct line at our corporate office 801.373.7827 ext. 100. Thanks!
A truly professional company
I was one of those people that thought every door-to-door alarm sales company was a complete scam. But, this isn’t the case with NorthStar, from what I’ve experienced so far. As a local Utah resident, I have to say that choosing to have NorthStar install an alarm system for my home is one of the best decisions I have made. The sales representative that sold me a system was respectful, honest and upfront about everything, including the terms of the contract. They also had someone from their corporate office follow up with me to make sure I understood the contract agreement for the services they were providing me with. I would recommend NorthStar Alarm to anyone who is looking for a new home security system. I’ve already recommended it to friends and family, too!
Really can't believe this company
This company is a total rip-off! They told me the equipment was free if I just agreed to display their sign in my front yard. Well, now I am having to sell my house and move. I called them today to ask about moving my service to my new location (because I am still in the stupid 5 yr contract) and I was told it would cost a minimum of $500 to move my service! And that price is “discounted” because I am a “preferred customer”, BS. They told me that all new equipment would have to be installed because the equipment installed here can’t be removed and reinstalled at the new house. All I can take with me of the existing equipment are the two key fobs, UNBELIEVABLE !! If these SHYSTERS show up at your door, SLAM it in their face. I am ready to get a class action suit going against these crooks.
Alarm is great
I am a law enforcement officer and I’ve had my alarm system with NorthStar for about a year now-give or take- and the alarm itself is great. I haven’t had any problems with it. Right now I’m working with a couple of the technicians to get it connected with my new iPhone4, but as far as the alarm goes, I’m able to set it, forget it and leave it alone. I can’t say I’ve had anything memorable or remarkable happen since I’ve had the alarm, which is a good thing. When there was a false alarm, it was fixed right away. I’m also under contract, but I’m a simple man with simple needs and I don’t need an alarm that’s confusing. Like I said, I set my alarm, forget it and there has been no other issues.
I have had my home security system with NorthStar Alarm for more than 3 years now. I can’t imagine anybody getting a system as good as this one and failing to use it. I have the most respect for the technology and ease of operating it. I am more than satisfied with the service. When I first had the system accidentally set off a few false alarms on my own, but it was reassuring and I thought–well I know this system works!! I would recommend the system to anyone, not only because of the ease of operation, but also because the personnel I have encountered have always been professional and kind. The sincerity of their service and their friendliness and kindness is neighborly. Also, the technicians out in the field have a very naturally friendly rapport and they are very good at what they do. -Mishie Charlotte, North Carolina
Very, very happy
Northstar Alarm came to my house, and I just loved the boys who sold me the alarm system! They were very friendly and patient, and never pushed me into anything. I have had the system for a while now, and I have had little to no problems at all. Customer service helped me test my system over the phone one time, to see if we could fix the problem it was having without sending someone out, and fortunately we were able to. It was great! I was a little worried about the contract part of it, but I realize that you have to sign into something binding for things like this, just like anything else similar. I am satisfied with the experience, and I would recommend this company to my family and friends. Great customer service, sales agents and company from what I can tell.
This company is awful
This is a horrific company with absolutely terrible customer service. Their customer service revolves around 3 or 4 college kids who read off the script to you every time you call them. They refuse to send out technicians until you spend time messing around with the alarm system that was incorrectly installed and misconfigured. Basically they want customers to maintain their systems that are under contract. How absurd. The system monitoring that they claim they provide does not work. You can go weeks and months without a functioning system. They sell you a $200 system for thousands of dollars claiming that they give it to you for “free”. Go anywhere else, ADT, Brinks or other established businesses. I used those systems before without any issues. These guys don’t deserve your business.
The company did address system operation issues. I still dont feel they are very professional. and I would not recommend them to anyone. The local tech they recently hired is good and reliable so that’s one good thing.
This is not professional company. We bought their services from the door salesman. They installed it the same day but we decided to cancel the services within 3 days as we were getting better deal from other company. The person who came to uninstall the equipment purposefully cut all the wires to the equipment instead of un-screwing them. As a result the company that we shifted to could not install their equipement easily.. We had to incur more charges to get the wiring done… I would suggest not to buy NorthStar’s services..
This company is terrible
Hate this company!!! I agreed to take over this contract when I bought the house from previous owners because they couldn’t get out of the contract with Northstar. Northstar would not let me just take over the previous owners contract they made me sign a new one for 16 months. I have digital phone WHICH DOESN”T WORK WITH THEIR SYSTEMS and I’m not about to give them more money for their cellular crap. I’M NOT EVEN USING THE crappy system and yet I STILL have to pay them money for the next 4 years. HATE THIS COMPANY, DO NOT GET CAUGHT UP IN THIS 5 YEAR + CONTRACT!!! Should have gone with my gut and told the seller to deal with the crap they had signed up for in the first place. I will find every website possible starting now to complain about this company!
They are some real crooks
They told me I would receive a free install and equipment for putting their sign in my yard and that I do not tell my neighbors of my “deal”. I canceled withing the three day period because I uncovered numerous lies told to me by NorthStar Alarm Services. Then three days after they received my registered certified letter of cancelation, they removed $159.52 from my checking account… that is THEFT!