Billing mistakes bombarded credit score
Most incapable unprofessional people one can come across!
Biggest issue to date (not to mention the smaller issues) include an incorrect charge on my credit card for $4815.00 instead of $48.15 because of someone on their part making an error. Then I get a call from their supervisor mentioning the mistake however, they picked the mistake too late therefore needed me to contact the credit card company directly.
Fine, I can understand an honest mistake so I contact the credit card company instantly which then contacts monitronics on a three way line to get the transaction number so that they can go ahead and cancel the charge as it was still in pending status right there and then. Monitronics failed again because after waiting on that three way line for 20 minutes, we hear in the words of the Monitronics billing person ” the gentleman who has the access to the transaction number cannot be located but will be getting back to the credit card company in the next 1-2 minutes”.
Lo and behold, that never happened and no-one from Monitronics called to the authorization department. That charge went through as someone at Monitronics dropped the ball again, and now I am left with a bill of $5000.00 dollars on my credit card and a disputes department with a 30 day wait to get this resolved.
Thank you Monitronics for completely messing this and my credit score. I will make sure to cancel my service and notify all my neighbors and friends to never even think of getting Monitronics.
Note: Subdealer was “Pro Alarm”.
Bumped up price after signing contract
Very expensive for the simple task of monitoring. They say they will reduce your monthly cost AFTER your contract. But they went up during my contract period. THEY CHANGED THEIR PRICE WHILE UNDER CONTRACT! Yes they can…. it was in the small print. So now I will try to cancel since my contract is done. Thanks for nothing Monitronics.
Finally got results when local news picked up story
I have an alarm system installed by Platinum Protection, Orem, UT, but monitored by Monitronics International, Dallas. Neither company has a clue about the law in Fort Worth, TX and my safety was compromised when my security alarm was activated because Platinum had told Monitronics that Ft Worth “law” required a private security officer be dispatched BEFORE police/ambulance/fire be called. This was repealed on 11/18/2003 – more than five years ago, but they insisted, over and over, that was the law. (See FW Ordinance #15750, Chapt. 12 of 11/18/2003). I have had this system for a year and had never activated it for an emergency before.
Private “Security Officer” came to the corner across the street and one house down from me and “looked” at my house. He did not come anywhere near the house, nor did he knock, no police or fire were ever called. He did come back about four hours later – far too late had my emergency been critical. I am 77, live alone on a fixed income and, if this is the only way I have of summoning help, I’m a goner! Because of that, I want to cancel this service and get one which really might protect me.
These two companies keep saying the other one owns my contract – that one had sold it to the other one, back and forth, so as to avoid responsibility. AND both insist that the entire amount for THREE years be paid before they will release me from $40+ payments, deducted monthly from my checking account, per their “Legal Departments. (I, personally, think their “Legal” would be better served researching various laws so these two companies could, maybe, get it right occasionally and quit being so greedy with such sorry customer service).
I have reported Platinum (July 2009) to the Utah Division of Occupational and Professional Licensing, Utah Division of Commerce, P. O. Box 84114-6741, Salt Lake City, UT, Attention: Wayne Holman, Chief Investigator. Mr. Holman says that ONLY Utah residents get to complain to his office, then have his office investigate (Utah residents, DO complain if you have had problems with Platinum Protection, a UTAH-BASED company – you can also do this on line).
I have also filed a report with the like TX state department re Monitronics, and suggest anyone who is having difficulty with them do the same even if your issue is not recent. (If it’s been resolved to your satisfaction, never mind, but I truly doubt any issue with Monitronis has EVER been resolved to the customer’s satisfaction and Platinum is not much better).
Update (Added Jan 21/10):
Despite all my efforts, which also included writing registered letters (return receipt requested) to both Monitronics and Platinum Protection (the latter company failed to sign the return receipt), it was necessary to involve the Fort Worth Star-Telegram newspaper’s Watch Dog columnist, Dave Lieber.
Fortunately, I had copies of everything I’d done, dates and times, had asked for names and recorded them, etc. I forwarded all to him; he found even more information and contacted the companies. He was told the same thing I had been told, but later a Platinum Protection VP called him. My contract with them (and with Monitronics, who, at the time were, they said, “just monitoring”) was cancelled with no additional payment from me required!
Without Dave Lieber’s intervention, neither of these companies would have done anything and would not have been required to by any other entity (Better Business Bureaus, Utah or TX governmental agencies). To me, he really is a hero!!
(The article he wrote, which appeared in the Star-Telegram, may be found at: www.star-telegram.com)
Don’t buy Monitronics service
As an active customer, I was happy with the service I received from Monitronics but when I was forced to sell my house or lose it they changed. I had 14 months left on my contract when I contacted them thinking that I would be able to pay a penalty and end my contract, which I was more than willing to do. They were totally inflexible and would not give me any break on the remaining balance. I tried everything; I moved into a rental and was not allowed to add an alarm system, the new owner of my house didn’t want to continue the monitoring, and I didn’t know anyone who wanted to install a system and take over my contract.
After a few months of making payments for a system I didn’t even have anymore I tried talking to them again. They were rude and totally cold and insensitive to my recent financial hardship. I begged them to find some way to help me. They said the best they could do was give me 20% off of the remaining balance. I had to borrow money from my school account (I am a graduate student living on school loans) to pay the $298.67 balance.
I continued receiving statements and began getting threats of collection after I paid the account off. I called them several times and was assured that it was taken care of. In one call the person I spoke to apologized for my distress with Monitronics and said that if he had spoken to me before I paid the account off he would have reduced the amount I paid even more but now that it was paid there was nothing he could do. That was like having salt poured into an open wound.
Finally in January, after many more calls, I received a letter from them stating that I had paid the account and my contractual obligation to Monitronics has been met. NOW I get a letter from a collection company stating that I am delinquent in my monthly payment. I have worked hard to pay all my bills on time to maintain a good credit rating and now this, for an account that was paid in full in November. What is the problem with these people haven’t they heard of computers or even telephones so that they can talk to each other. I will have a home and an alarm system again someday but I will pay twice as much per month to another company just to avoid Monitronics. If you are thinking of using them STOP and run the other way.
The worst alarm company there is
Just what you don’t want out of an alarm company…completely unprofessional and worse yet, unwilling or incapable of helping if something actually happens. I have had to call them multiple times when an alarm goes off as they have not called. Their response has been to tell me that it’s “my fault” that something happened even though I haven’t touched the system they installed. They said point blank that if something had happened to my house it would’ve been my fault and they would not have done anything about it. DO NOT USE THIS COMPANY!
Go with a nationally known brand over Monitronics
I am a real customer of Monotronics (not a competitor trying to make you look bad). In my experience with Monotronics, their competitors don’t need to try to make you look bad because people like me are doing enough of it with LEGITIMATE CAUSE! Don’t try to say that this is the handy work of your competition…you know you can’t compete!
I’ve had the installers (2 separate people) come out to my house 4 times over the course of the last 3-4 months and this piece of garbage system (you SWORE would work with my existing ADT equipment) has YET to work…4 MONTHS! The last installer came to my house at 10a.m. one morning, did some work, left and came back later with some additional equipment. She stayed at my house until 10:30p.m. and finally gave up stating, “I don’t know what else to do?” She wanted to stay even longer, but I politely asked that she come back another day…haven’t heard from the installers since. They won’t take my calls or return them. I got a call asking why I have yet to pay a bill, and the simple truth of the matter is that I’m not paying for something that hasn’t lived up to even the simplest of promises! My problem is not necessarily with Monitronics…it’s their worthless contracted installers that don’t really seem to know how to properly install the systems.
Stick to the bigger, well-known names (ADT, Brinks, etc) to ensure a good experience that allows you to sleep easy at night. I was with ADT prior to a “knock on my door” offering better rates and superior service. I, personally, don’t care if ADT is 10 times more expensive! At least they get it installed right THE FIRST TIME!
Goin’ back to ADT…chunkin’ a deuce and a bird to Monitronics with a crooked grin on my face!
So much happier with Monitronics than with ADT
I had ADT for several years. A couple of years after signing the contract the system became defected due to mechanical malfunctions and when I called them to fix it they wanted to charge me more than two hundred dollars when no one had altered it or gave it improper use. The system didn’t work for several years after they never tried to reach me regarding the defected equipment but did successfully keep on drafting the monthly payment from my account. I cancelled them one year ago and they still came to pick up their defected equipment.
I then looked around and found a great company Monitronics that guarantees manufacturer warranty of the equipment for more than the term of my contract. My alarm has activated a couple of times and their response has been fast and handled properly. They have prevented one robbery that could have been successful. Best of all after the term is over my account converts to month to month basis and doesn’t automatically renew for another year. I recommend Monitronics to anyone especialy those who have gone through the same situation I did.
Always a prompt response to alarms
I have had Monitronics for 3.5 yrs. They have been fast to respond to my home needs. I have the GSM Backup System, because I do not have a phone line. My response time has always been well under 30 seconds for a call from Monitronics. Of course they have been false alarms, but I also test my security system. I’m really serious about my family safety. I never had to worry about any repairs so far but customer service have been good to my wife & I. I can’t understand most of the problem people have been commenting on here. Just test your system and most of your issues would solved. My monitoring rate is fairly reasonable and after the end of agreement I asked for a lower rate they decreased my payment. So I’m happy with Monitronics service.
Monitronics will not leave you alone
DO NOT USE THIS SERVICE – My house was being stalked, so when a representative came to my home I signed up for their service.
Imagine my surprise when a month later I found out that the system was not working. I found out because we tripped the alarm and no one responded, when I called them I found out we had no service. I immediately tried to cancel their service and have been trying ever since to cancel. They have for months now repeatedly called and harrassed me. I receive calls as early as 7 am on Saturday mornings and they constantly tell me I am passed due. I have sent copies of my invoices and cancelled checks, repeatedly asked them to correct their records as their own invoices show I am current but they continue to call and harrass.
They are a horrid service and I can’t wait for my contract to expire so that I can get rid of them.
Update (Added Oct 15/09):
Unfortunately, I would not revise my original opinion as the further dealings I had with them were also negative. My account is still not reflecting the correct balance owing (my balance does not match the invoices they send me).
I would not give this company a good recommendation and am still waiting patiently for my contract to expire early next year so that I no longer have to deal with them.
Keep Monitronics out of your bank account
What a joke of a company. These clowns are no better than common crooks.
In 03 I was robbed blind. A ‘friend’ sold us a system, and monitronics was the monitor service, complete with auto deduct from my checking account yeah!. The service was sub-par, but the effect of my 2 blazing sirens was more what I cared about.
Now the Interesting part; I move out in 06, keep house on market with system, just in case. (my contract was for 3 years, with auto renew for an additional year, all expired.) Finally sell in 07, call them to cancel service, no problem, and they ask if I want it at new house, I tell them i’ll think about it and let them know. 3 months go by, these greedy sob’s are still dipping in my checking account. I call again, they say sorry, we’ll close your account and refund you the 3 months. – OK, everybody makes mistake, no harm no foul. I even send them a letter putting it in writing.
Well, 3 months later I see they are still taking money out of my account. This time I call and get red with the girl – who tells me “sir, you need to send a letter. “Oh really? well why didnt you say so …..oh wait, you didnt get it the first time? She even tells me her records show my first call! I ask her why would you continue the service if you knew I sold the house? Her answer was so stupid – “well sir,we were waiting for you to call us back about your new system and we cant just turn off the service, what if it wasnt you calling, or a break in happened” What? are you stupid I gave you your cheezy code the moment I called, you know its me and you know I wanted to cancel -so don’t give me your bs lines and run around.
So now I go to the bank, close my checking account I had for 20 years, to keep these greedy little &%$#$%$%@ from stealing from me. 2 weeks later I get a bill from moni-crap-nics stating my financial institution denied payment! They’ve harrassed my family (who knows the whole story) Called at work….HA HA jokes on you now. I know they’ll keep sending bills and eventually try to report to the credit bureau. The bank reversed me 3 months b/c moni-dumbnics was informed to stop autopay, and didnt. They’ll deal w/ my lawyer now.
If you are dealing with this same situation:
#1 go to your bank, file autopay grievance – you’ll get something back, depending on time frame.
#2 close the acount, my bank waived any fees, b/c I opened a new account immediately. This is the only way to get them to stop drawing from your account.
#3 Make a formal complaint to your state attorney general (you can do it online)They take these kinds of matters VERY seriously.
#4 Call a lawyer there are plenty consumer laws these guys are breaking, as we speak!
#5 Dont ever, ever, ever, let any one auto withdraw from your checking! (I learned my lesson!)
#6 call and write the credit bureaus.
A total waste of money
I will start with the my initial problems of the cellular com system only intermitantly working. They had no problem charging me for months that I had no real monitoring. Then I had a house fire. I pay for fire/smoke monitoring. No Call, Panic button pushed by my wife did not work. The next morning they called me to ask me if I knew that my garage door was open! I yelled into the phone “You IDIOTS my garage door isn’t there any more!” They said they would have some corp rep call me. They of course never did. I cannot believe I wasted my money on this piece of garbage company.
Monitronics gave shut down code to robber
I’ve got the the story that tops all horror stories of using Monitronics for your home security needs! This will be short & simple as to what happen to our home using Monitronics is pretty simple to understand!
In 2005, we had decided to get an alarm system installed into our new home. We decided to go with Monitronics over ADT and Brinks as they gave us a good deal on upgraded features, installation, and monitoring fees. Worst mistake ever made on my part!!!!
To make what could be a very long story short…… about 6 months into our contract, someone decided to break into the house while we were out of town. Instead of the police rushing to the house to shoot the POS, Monitronics called as they usually do to verify if the alert is valid or not. The POS that broke in knew my name (which is easy enough to findout on the internet these days) and answered the phone and stated “I’m (my name) uncle and I’m house sitting for (my name) as the family is out of town on vacation and I forgot the code!” Monitronics GAVE THE POS THE CODE TO DEACTIVATE THE ALARM!!!!!
Simple as that and I was wiped out clean in no time! When I called Monitronics to see if they received an alerts during the time I was away, they stated that they did but it was due to my ‘uncle’ forgetting the code!!!! WTF!?!?! I proceeded to tell them that I have no uncle and that my home was picked clean by this so called ‘uncle’ and that they allowed this to happen! They stated that the tech that called the house has since been fired after the review of the recored call tape.
After getting lawyer involved, they all the sudden ‘lost’ the recored call tape for that incident! They offered NOTHING for thier major mistake and I have never heard from them since….. they still to this day avoid my calls once they know it’s me calling! DO NOT SUBJECT YOURSELF TO THEIR BS OF MONITORING YOUR HOME, FAMILY, and/or VALUABLES!!!!!! You will lose in every way possible!
Update (Added Oct 15/09):
My review of MONITRONICS is still & will always be NEGATIVE!!! No Resolution ever came, offered, or made!
The best alarm company there is
Wonderful Company!! I have been with Monitronics for 7 Years. I am paying way less than I did when I first signed up. Why? Because I used my head instead of complaining about things that are not true. If you ask they will lower your monthly fee. Trust me, I have done it. My mom who is 83 years old did it and she can hardly speak English.
Nothing ever worked right
The alarm worked wrong from the beginning and kept picking up the phone on every call. It took over three months for someone to come out and fix it, they billed me for the fix, and the system still did the same thing. I spoke to them on the phone and was put on hold for 45 minutes to an hour until I hung up (I had calls that lasted over 1:30 according the the stopwatch on the phone) I wrote a letter to cancel it, and they started calling my family members from the call list at odd hours of the night and early morning (11pm, 4am). In addition, I had 10 break-ins and the system failed to notice on 7 of them, which would have been more the fault of the installer who is now out of business.
Considering legal action against Monitronics
My husband and I purchased a Monitronics security system because my sister was selling them.
She spoke very highly of the system and how it will pay for itself in a short time. She admired the enthusiasm of her trainers. We really didn’t need a system as we have 3 large dogs. My sister gave us a bunch of statistics on the systems response to fire and health issues. We’ve had the system for a couple of years now but never needed it.
We recently sold our home but the buyers are not interested in taking over the system. Part of my sister’s sales pitch was that the system can be moved wherever we move at no charge (red flag #1). The installer of the system also said the same thing. We are now in the process of moving and when I called about moving the system I was told I had 2 options. 1. Add 15 additional months to my agreement, or 2. Monitronics will pay up to $150 towards installation charges (which can be up to $500). Neither of these options are “free”. I got no satisfaction speaking to a manager. What he told me was they have no control over what the sales reps tell the customer. The reps are not Monitronics employees. You have to be kidding me.
My sister told us that after 3 years the system is ours, free and clear (red flag #2). Mr. Manager said that statement is not true and we would have to continue paying monthly charges for as long as we wanted the system. Needless to say, my husband ripped the system out of our wall. Monitronics called 45 minutes later saying they detected a problem. 45 minutes??? I could have been dead by then. I am hoping my sister has some blank contracts laying around (she no longer sells the systems). I will find a good attorney and fight this despicable company. I am also interested in developing or participating in a class action suit. Businesses like this must be stopped.
Completely unethical business practices
The representative lied to me when the installation was done, there is no free move. You must extend your contract.
When my three years was up and I canceled I was told that I would have to pay for an additional month though there was no service for that month. I have read a number of these reviews. Every time I have dealt with these people during the time I had their services has been horrific. It appears that there is a lot of false representation (lie telling), false advertising (lie telling), and probably some other faulty business practices with this company.
I believe we should band together and file a class action lawsuit. I am sick of the behavior of this company. Anyone interested should email me at email@example.com.
Reps filled out contract without customer consent
I subscribed to alarm service through a “local” company.
Although I signed the agreement, the representative later initialed areas of the agreement w/out my knowledge. Many calls were made to Monotronics to resolve service issues and to this date, Monotronics has failed to resolve service issues; they don’t even call when the alarm goes off…
A few months ago, I was offered a $29 a month deal to continue and were goign to send a new agreement, but they never did. Today, I called and the gentleman that answered the phone indicated his name was ********. I let him know that I received a copy of my agreement, but that it was not w/Monotronics.
He said that I was liable for the agreement cause the company I signed with, sold my agreement to Monotrics. He offered to reduce the rate with an extended agreement; I rejected the offer and requested cancelation; then he offered to sell me the buy-out at $400+, again I rejected the offer. I asked him to look at the notes in the account to see that they have failed to service my program and he said there were too many notes to read and to just tell him… At this point, he was through and asked if there was anything else.
Get this, at the end of the conversation, he said his name was Joe. I will file with the better business bureau and note my experience on every web-site I can find to tell the story; I’ll do this every day until I am released from the agreement. We are better off with localized alarm systems and cameras; the expense and frustration would ultimately be less them dealing with companies who would rather hold you hostage, than service you properly!
Shame on you Monotronics!
Really worth the price when Monitronics saved the day
I have had initial installation without difficulty.
4 months after my house was breached from the front door and police dispatched in 5 min were at my house with dogs searching the house and grounds. Monitronics paid for itself that day for the whole contract of 2 years. Payment with autodebit was some trouble but in a 1 month had it straight.
Experience and customer service way above average. I recommend.
Monitronics systems are solid, the problems come from dealers
I wish to offer pros and cons to Monitronics, as I am a technician for a dealer.
I have been in the field for almost ten years, three of which with Monitronics and find Monitronics to be the best alarm company out there in terms of response time to the alarm. While working for ADT, and being able to get free monitoring, I still paid for service with Monitronics, because I have seen first hand ADT’s response time to alarms. Monitronics rates are better then others, and the warranty is great as long as you add the warranty to your service. Standard three year agreement, as with any company (and good to know that people sign a bunch of paperwork without asking what it is in more detail, so then “I didn’t know I signed a contract” happens). Monthly invoicing is available with them as well.
The downfall to Monitronics? They don’t have company installers/techs. They rely on their network of dealers to do the service and installation….and while there are good dealers/techs out there, there are many dealers that hire inexperienced people and send them out into the field….in turn doing unprofessional work, making others like myself look bad. I take the extra time not only to fix a service issue when I am on site, but also fix any other things that I may find while i’m there to insure that there won’t be any more problems. The same problems do happen with other companies such as ADT, as ADT has a huge network of dealers that come and go.
It’s unfortunate that with Monitronics being such a great monitoring company that they allow just anyone to install their systems.
Wanting absolutely nothing to do with Monitronics anymore
I have been a Monotronics customer for years. I moved from my home in Tennessee to an apartment in Delaware this year, and was convinced to transfer my service at no cost to me except for the fact that I had to renew my contract for 3 years.
My installation was done by a local technician because Monotronics did not have any affiliation with the state of Delaware. I have no problems with him at all. His service was wonderful. My issue is with Monotronics. My service was installed on June 14, 2008. On June 17, 2008, the panic and medical alert alarms went off in my apartment around 5:15 pm EST. I was not at home at the time. The proper authorities were dispatched and proceeded to knock down my door to my apartment because that was their procedure.
When I arrived home, around 6:00 pm EST, the property manager was waiting for me at my building to inform me what happened. Monotronics called me at my home number and left a voice mail message. They had not proceeded to follow the contact list protocol and call me on my cell phone. So naturally when I got home I had no clue as to what just happened. As soon as I walked into my apartment, Monotronics called again telling me that they received the alarm signals and dispatched the proper authorities. They then gave me some excuse as to why they never contacted me on my cell phone. I was livid because I was told that I would be responsible for paying for the new door. H
ow is this possible when you have to physically be home to press the panic/medical alert buttons. My door had to be replaced immediately and Monotronics acted really nonchalant about the urgency of my situation. Monotronics was taking no responsibility for what happened, they said all we do is monitor the system. The system was mine and that they have nothing to do with the system being faulty. My “claim” was given to the False Alarm Response Team. When that person called me the next day 6/18/08, I was told that the technician had to physically come out to look at the system.
I waited until 6/24/08 to set up an appointment. I finally had to call Monotronics back and get them to call the technician. I ended up having to take off my job without pay to be home for the technician to come tell me exactly what I thought all along. It was Monotronics fault not mine. The technician checked the system and learned that my account number was used by a dealer in Georgia.
The technician asked Monotronics what was the number where alarm system went off. It was a (770) area code. My area code is (302). The technician informed me that my account had been “ghosted” and used by mistake. Well, doesn’t that sound like it is all Monotronics fault!!!! My account number had to be changed and reconfigured. This information was then submitted back to Monotronics. I called 3 different times and left messages about what is to be done now. No one returned my call and had the nerve to lie about leaving me a message. I finally spoke to a fourth person on July 3, 2008 and was told to fax a copy of the bill that was given to me to intall the new door. I also left a message with the Manager of the False Alarm Response team. Have I received a call back as on 7/8/08? Of course not!!!!
The bottom line is that I want the door paid for. I want to be compensated for having to miss work and I want out the 3 year contract with that company and will never ever do business with them again.
You’ll wish you’d never heard of Monitronics
I’m a new homeowner. The previous homeowners paid in advance the contract with Monotronics. I thought it was blessing, actually, it was a gift from the devil.
I had the security system re-registered in my name. No problem. The guy came to my house & placed the new wireless system in my house. Then I started to received a bill stating I owed $45. I called & explained that the previous homeowner the 3 yr. contract. It expires in May 2008. The rep. said he had to forward the info. to the Accounting Dept. He said on the next bill, there will be a credit. Next month, I rec’d a bill with the past due balance with a new balance. I said Hell to no. I called again. I spoke to so many people. I have names, departments, it does not make sense. I spent hours on the phone. The problem started in May, it did not get resolved until August. The previous homeowners were very nice & left me a letter explaining the ins-n-outs of the home. They told me the contract will expire in May 2008 & don’t renew the contract.
Monotronic has the worst customer service ever. Sometimes, I want to put my hands threw the telephone receiver & choke the reps. They are stupid. DON’T MESS AROUND WITH MONOTRONICS. YOU’LL LOSE YOUR FREAKY MIND.
Billing won’t stop after canceling
Monitronics is a company from hell.
I had them for three years, never once needed them and called to cancel when I was moving. The lady over the phone took my report and then I kept getting billed, was told that they needed me to fax the form, which I did and got billed another month, called and they said they never received the fax, so I sent another fax, then kept getting billed.
It has been seven months of getting billed, they turned me over to a collection agency and this company is from hell.
Don’t trust everything you read
Beware of this web site. I am always carful about reading reviews from sites that do not offer a “rebuttle” section. Where is the section for these companies to defend themselves?
I have been with monitronics for years and, as with any other wonderful bit of technology, we have had our problems with the equipment, but everytime I call with a problem, they are wonderful to talk to. I’m sorry if you had a bad experience, but most of these complaints look one sided, and possibly over exagerated. Monitronics services thousand of people, but only the few with bad experiences voice them. I mean, am I right or am I right. My experience with them is great. Opera even did a show about them. Opera…!
(Note from admin: We post ALL reviews that we receive, good or bad. We welcome any and all responses from the management/ownership of these companies. Problem is, many of them can’t seem to be bothered to do so. The ones that do, we post immediately e.g. Ronald Cat’s response here. Btw, I think you mean Oprah, not Opera).
Signing on again with Monitronics
I’ve been with Monitronics for 5 years. Aside from getting locked into lengthy 3 year contracts, the equipment they “gave” me has worked well.
I’ve had 1 false alarm due to a door sensor that wasn’t installed properly and had to pay for the police to show up at a false alarm. At least I know it all works now. As long as you drink the kool-aid and stay with them, everything seems to be ok.
I just signed another 3 year contract for $29.95/mo. Hopefully it wasn’t a mistake.
Alarm is useless for protection
DO NOT USE THIS COMPANY!
I set this alarm off 4 times in the last month. 2 times I received calls from them that it had been triggered, and that was 6 hours after the fact. Never received a phone call from the police or heard from them any of these times. I actually removed my system today, am just fed up with them. Once again, 6 hours later, I received a phone call telling me my system had gone off. I told them it was sitting on the kitchen table, disabled, and its a good thing they called so long after the fact.
This has been an awful experience. My neighbor across the street does a better job watching my house for me.