Monitronics Security Costs
How much should I expect to pay upfront for a Monitronics security system?
While there is no upfront cost charged by Monitronics for the actual equipment, you will have to pay the $99 activation fee.
How much is Monitronics monthly monitoring rates?
Three different monitoring plans and equipment packages are available with monthly monitoring rates starting at only $34.95.
How long is the monitoring contract?
The standard contract for Monitronics is for 36 months (three years) of monitoring service.
Will I have to pay a fee if I cancel early?
Yes, you will have to pay a termination fee. If you decide to end your service contract before it expires, you will be required to pay 80% of the remaining contract balance.
Monitronics Customer Service
What does Alarm System Reviews think of Monitronics’ customer service?
Our home security experts gave them a B rating for their customer service. While they considered the company’s overall focus on customer experience and satisfaction to be good, it’s not great and there is room to improve their commitment to making sure their customers are happy.
Does Monitronics offer a trial period?
Like many other home security providers that professionally install their security equipment for their customers, customers only have 3 days to cancel after they’ve signed the contract.
What is Monitronics BBB rating?
Accredited with the Better Business Bureau with an A- rating with 2,107 total resolved complaints over the past three years and 26 posted reviews on the Better Business Bureau’s web site, the company actively looks to solve customer problems.
Does Monitronics offer an equipment warranty?
Monitronics offers a lifetime equipment warranty which could come in handy should any of the installed equipment fail or malfunction. However, while the lifetime warranty is great, you should be aware that they do charge a fee for on-site visits after the first 40 days of service. So while you won’t pay for the equipment, replacing or repairing the components may still cost you money.