Xfinity Home is Comcast’s home security and automation service solution. Systems communicate with five COPS Monitoring stations via broadband and cellular connections. Some reviewers fault Comcast for malfunctioning equipment and cancellation hassles, while others like the savings of bundled service discounts.
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Vivint is a high-tech, high-end member of the monitored home security and automation industry. Professional installers set up sleek systems that communicate with two monitoring stations via a cellular connection. Reviewers slam Vivint’s aggressive, door-to-door sales practices; supporters like its tech-forward home automation gadgets and gizmos.
SimpliSafe offers low-cost, self-install, no-contract residential security and automation systems that communicate with five monitoring stations via a cellular connection. Or not, because SimpliSafe monitoring is optional and occasional for as little as $15 per month. SimpliSafe fans like its easy install and no commitment, while other reviewers complain about false alarms and faulty equipment.
Protection 1, lauded for its high-tech equipment and video verified response service, offers both professionally and self-installed security and automation systems that communicate with five monitoring stations over landline and cellular connections. Customers like the company’s quick service and timely problem solving, though complainers slam Protection 1’s pushy sales people and billing hassles.
Protect America is a pioneer of self-installed monitored home security and automation systems that communicate with three, third-party stations over landline, broadband and cellular connections. Customers like its price-match policy, lifetime equipment warranty and low-cost basic package. But some reviewers say PA’s customer service is unresponsive and its sales staff is misleading.
Monitronics, one of the nation’s fastest growing home security and automation companies, sells professionally and self-installed systems that connect to two monitoring stations over telephone lines and cellular towers. With more than 600 dealers, installation, service and package deals vary. False alarms and long contracts are top complaints.
CPI Security manufactures, installs and monitors home security and automation systems in over 100,000 homes in the U.S. Southeast. Its cellular based, professionally installed equipment is backed by a lifetime warranty. Reviewers like CPI’s intuitive control panel but dislike frequent false alarms and long contracts.
AT&T’s Digital Life, at only two years old, offers state-of-the-art home security and automation systems that are professionally installed and communicate via cellular connections with two monitoring stations. Supporters like buying security from a company they know and trust. Detractors complain about expensive services and ordering and installation snafus.
Frontpoint is a pioneer of all-wireless, self-installed monitored home security and automation systems, which communicate with two monitoring stations over cellular connections. The company offers a 30-day free trial and is dedicated to customer satisfaction, devoting staff to monitoring review websites and responding to praise and complaints. Top gripes: Billing problems and faulty equipment.
ADT is the largest home security provider in the U.S. with 400 authorized dealers selling, installing and servicing hardwired alarm and home automation systems, which connect to six monitoring stations over telephone lines with cellular backup. Both ADT corporate and local dealers interact with homeowners, so customer experience varies. Reviewers complain about up-selling and poor customer service.