Frontpoint vs. Protect America: Home Security Comparison

In home security, two companies stand at the forefront of wireless DIY security solutions that challenge the traditional home security model and have made home security easier and more readily available for thousands of homeowners across the country. Protect America has long been recognized for paving the way and helping to reach a new segment of the marketplace eager to discard hard wired, professionally installed security options for simpler, more affordable and flexible solutions. A few years later, Frontpoint would enter the DIY home security space and bring further improvements and innovations to an evolving marketplace.

Protect America 

Protect America home security has long been recognized in the security industry for their pioneering efforts to bring affordable DIY home security to the masses. Using wireless equipment from GE with remote setup and support, Protect America grew to service over a half million customers interested in an alternative to more expensive traditional hard wired systems that require a professional technician for the installation.

Frontpoint

Frontpoint security is similar in approach but far different in execution when it comes to DIY home security solution. Frontpoint Security uses equipment from GE Security and other leading manufacturers like QolSys to build their customers custom security packages. Where others focused on affordability to entice budget-conscious homeowners, Frontpoint looked to deliver a premium product and exceptional customer service to ensure homeowners satisfaction and long-term use of their Frontpoint security system.

We wanted to see which one of these leading DIY security providers was better, so we put them in a head to head matchup. Let’s take a look at their differences and similarities to find out which one should be crowned the king.


  • Overall Rating
    9.7
  • BBB Rating
    A+
  • Support Rating
    9.8
  • Contract Length
    36/mo
  • Trial Period
    30 days
  • Warranty
    3 Year
  • Install. Type
    Self
  • (855) 903-7510
  • Overall Rating
    6.5
  • BBB Rating
    A
  • Support Rating
    5.0
  • Contract Length
    36/mo
  • Trial Period
    14 days
  • Warranty
    Lifetime
  • Install. Type
    Self
  • (800) 657-2717

Overall Winner: Frontpoint

Call Frontpoint security today to qualify for a Free Smoke & Heat sensor and $300 OFF your home security system

(855) 903-7510 Visit Now

Key Differences: Protect America vs Frontpoint

Trial Period 

With wireless security equipment that can be setup by the homeowner, alarm companies don’t incur the cost of sending an installer to the home and can offer customers the opportunity to try the system before committing to a long term contract. Both Protect America and Frontpoint offer customers a trial period. Protect America gives customers 14 days while Frontpoint allows customers a full 30 days to setup and use their security system. Clearly, at face value Frontpoint offers more. But when you dig deeper, the difference in approach and philosophy to customer experience becomes even more apparent. Frontpoint offers a risk free trial period, meaning customers that choose to return the system get all their money back – and don’t have to pay return shipping. Protect America is markedly different. Sure, you get 14 days to try the system. But you need to have the box postmarked within 14 days of the original ship date AND you have to pay a restocking fee of $79.00. That’s not pocket change to someone on a budget.

Pricing 

Protect America has made a name by marketing themselves as the lowest cost professionally monitored home security provider in the U.S. Their low price guarantee, free equipment and $19.99 basic monitoring certainly seems like an inexpensive solution. But when you look beyond their most basic packages, the cost quickly escalates. When you compare similar monitoring services and equipment setups between Frontpoint and Protect America, the cost difference quickly diminishes (and in some cases, even favors Frontpoint).

Monitoring Fees & Service 

Protect America’s basic home security monitoring service is one of the least expensive in the industry. That can’t be disputed. However, it’s important to look at what that basic monitoring includes before considering it as an option. If you have a landline and are willing to compromise the security of your home to save money, Protect America’s basic monitoring service may appeal to you. But if you want a safer, home security solution, Frontpoint out-delivers Protect America – and for less. In order to get interactive services and cellular monitoring (the safest monitoring available), you’ll pay $49.99 a month with Protect America but only $44.99 a month with Frontpoint. And Frontpoint offers Crash and Smash protection to alert the monitoring station even if a burglar disables the control panel. What does it say about a company that willing promotes a less-secure monitoring package and then charges more than double if you want to upgrade to the safest method? How does that contrast to a company that only offers cellular communication – even in their basic monitoring – because it’s the safest form of monitoring? We’ll let you decide.


Package & Feature Comparison

  • Monitoring Level
    Interactive
  • Monitoring Cost
    $44.99
  • Upfront Cost
    $99-199
  • 24/7 Professional Monitoring of:
    Intrusion
    Fire
    Medical
    Environmental
  • Remote Access
  • Remote Control
  • Email / Text Alerts
  • Geo Services
  • Home Automation
  • (855) 903-7510
  • Monitoring Level
    Silver + Smart Connect
  • Monitoring Cost
    $49.99
  • Upfront Cost
    Free
  • 24/7 Professional Monitoring of:
    Intrusion
    Fire
    Medical
    Environmental
  • Remote Access
  • Remote Control
  • Email / Text Alerts
  • Geo Services
  • Home Automation
  • (855) 903-7510

Frontpoint vs Protect America Comparison Break Down

Company Reputation

Winner: Frontpoint

Even if we determined the winner of this category based solely on the Better Business Bureau, Frontpoint would win decidedly with an accredited A+ rating and only 69 complaints over the past three years. But looking beyond just the Better Business Bureau to review and community web sites across the internet, Frontpoint’s reputation for going above-and-beyond to ensure a positive, long-term experience for their customers is well documented. The company began with a commitment to delivering an unmatched level of service and they continue to do so today – with no indication of letting up.


Pricing

Winner: Protect America

If the only deciding factor in selecting a home security system is price, then Protect America may be an option. With free equipment and monitoring for only $19.99 a month, Protect America offer is certainly tempting when it comes to cost. But it’s important to make an informed decision when protecting your home and that means knowing what you’re giving up in order to save money. Protect America’s low cost security monitoring requires a landline. To get cellular communication, the safest monitoring available, you’ll spend more than twice the amount Protect America promotes. You shouldn’t have to settle when it comes to the security and safety of your family.  While Protect America security wins thanks to their entry level price we still recommend Frontpoint because they are committed to delivering the safest, most convenient home security available.


Service

Winner: Frontpoint

Protect America security may have been one of the first to make the DIY wireless home security model work, but it was Frontpoint that took it out of the bargain bin and turned it into a premium alternative to less safe and less convenient traditional home security systems. The company was founded on principles of trust, service and delivering the best experience and product to their customers. Today, Frontpoint remains more committed than ever to these core values. Compared to Protect America’s notoriously aggressive sales approach and deceptive marketing practices, Frontpoint is the clear and away winner when it comes to customer service.


Ease of Installation

Winner: Draw

Both Protect America and Frontpoint security offer easy to setup wireless security equipment, leaving this category a draw. But, if pressed to pick a winner, we’d go with Frontpoint for their outstanding customer support team, the quality and presentation of the system in the box they’ll ship to you and the simple to follow instructions which takes any and all guesswork out of setting up your security system.


Equipment & Technology

Winner: Frontpoint

On the surface, it may look like the two companies’ offers seems similar, they both offer wireless equipment from GE as the core of their security packages and service through Alarm.com. Frontpoint continues to expand their partnerships and product offerings (like their new Qolsys touch screen control panel and image sensor) to evolve their system and better meet the changing needs of homeowners. Compared to Frontpoint, Protect America has popped into neutral and seems content to coast on their “lowest price” bargain brand reputation with no real attention paid to innovating or taking advantage of the latest advances in the industry.


The Overall Winner: Frontpoint

Protect America helped establish DIY home security, but their business and marketing practices – from dubious marketing and promotions and aggressive salespeople to hidden fees and added expenses – does more damage than good when it comes to serving customers. Even for cost-conscious customers, we’d recommend considering other options first. Frontpoint’s straightforward approach to home security and commitment to their customers make them one of the best home security providers in the industry. When you compare these two companies who both serve the DIY home security market, Frontpoint beats Protect America decidedly. Despite their commonalities, Frontpoint stands head and shoulders above their predecessor and is the dominant provider in the space for good reason.

Frontpoint Advantages

  • Highest rated customer satisfaction and reputation
  • A+ Rating with BBB
  • Leader in Wireless and Cellular DIY Security
  • Simple Setup and Multiple Support Options
  • Crash & Smash Technology
  • Easy to understand pricing with no hidden fees
  • Moving Kits and Assistance
FREE Smoke/Heat Sensor
$34.99 Monitoring
$99.95 Upfront cost
(855) 903-7510

Monitoring
Cellular

User Rating
4.5/5

Installation
DIY
More Information
#1 Rated Home Security Company. Simple Set-up. Award Winning Tech. World Class Customer Service.
30 Day Risk Free Trial
3 Year Equipment Warranty
Tags: , , ,
Affiliate Disclosure · Terms of Use · Privacy Policy · Table of Contents · Contact Us
Copyright 2006-2016 AlarmSystemReviews.com | All Rights Reserved