Frontpoint vs. ADT: Home Security Comparison

With a history spanning over 100 years and a nationwide network of dealers and major national marketing campaigns, ADT is easily one of the most widely recognized and identifiable brands around.

In stark contrast, Frontpoint is looking forward to celebrating their 10 year anniversary next year. And while they are a national home security provider, they don’t run national ad campaigns or employ a fleet of Frontpoint branded vans and service vehicles.

But beyond their ages lie more significant differences – some subtle, others substantial, all important when seeking to identify the right choice to secure your home and protect your family.

ADT Security

The largest home security provider in the country offers a traditional approach to home security with systems installed by trained technicians, landline telephone communication and a nationwide network of dealers and re-sellers. Home automation services are provided through their ADT Pulse brand.

Frontpoint Security

Frontpoint entered the market in 2007 with a significantly different approach to home security. Using pre-programmed wireless equipment and cellular communication, Frontpoint systems are shipped directly to the homeowner for setup. This DIY approach eliminates the added cost of professional installation and has proven more convenient for many customers.

And unlike ADT, which relies on its network of dealers, only Frontpoint sells Frontpoint. There are no dealers, resellers or 3rd party call centers. This cornerstone of Frontpoint’s business model ensures a consistent and positive experience for customers and is why the company maintains one of the best reputation’s in the industry.

So, who wins in a head-to-head comparison between the tried, true and blue versus the lean, clean and green? Let’s dig into the details and find out!


  • Overall Rating
    9.0
  • BBB Rating
    A+
  • Support Rating
    8.7
  • Contract Length
    36/mo
  • Trial Period
    3 days
  • Warranty
    Lifetime
  • Install. Type
    Pro
  • (888) 241-8320
  • Overall Rating
    9.7
  • BBB Rating
    A+
  • Support Rating
    9.8
  • Contract Length
    36/mo
  • Trial Period
    30 days
  • Warranty
    3 Year
  • Install. Type
    Self
  • (888) 903-7510

Overall Winner: Frontpoint

Call Frontpoint security today to qualify for a FREE Smoke and Heat Sensor with your home security system!

(866) 229-7936 Visit Now

Key Differences: ADT vs Frontpoint

Both ADT and Frontpoint Security offer comprehensive and reliable home security solutions for their customers but have very different ways of delivering — different paths to the same goal. We’ll start our head-to-head comparison by looking at some of the primary factors involved in the process of selecting the right home security provider.

Pricing

As we mentioned above, a cornerstone to Frontpoint Security’s approach to the business of home security is a clear and consistent experience for their customers. Nowhere is this more evident than in how these two companies provide their pricing – and how readily accessible that information is to the customer. Frontpoint puts all their costs up-front, so consumers know exactly what they will pay today and for their monitoring.

Installation

As we’ve mentioned previously, one of the major differences between ADT’s traditional and Frontpoint’s modern approach to home security is in how customers can get their solutions in place and activated. With ADT security, customers are required to schedule an appointment to have an authorized technician come to their home and review their home security requirements and then professionally install the system – this is required whether the ADT system is hardwired or includes wireless sensors and equipment.

Professional installation gives some homeowners an additional sense of comfort and peace of mind – many others view it as an inconvenience and just an opportunity for the ADT security tech to upsell additional equipment, which adds additional costs to the Frontpoint has always focused on making their customers feel more in control of the home security experience. To that end, the company has developed one of the most efficient and user-friendly processes for setup, making a complete home security system a simple peel-n-place then activate affair that most homeowners can accomplish in less than twenty minutes.

Homeowners that handle the setup themselves feel more confident in their understanding of their security system and how it works – after all, they’ve handled and placed each individual sensor.

With ADT security, a technician needs to enter your home to deliver peace of mind. With Frontpoint security, that peace of mind is in the box. More and more companies are adopting this DIY approach, but Frontpoint continues to lead by example.

Monitoring

Here again, the distinction between these two companies is readily apparent. Frontpoint only offers monitoring through cellular communication with the monitoring center. Why? Because it’s recognized as the safest means of monitoring by making the connection with the monitoring center virtually impossible to disable by a typical thief. ADT home security still offers traditional landline communication, which is widely recognized as one of the least safe means of communication – if the telephone line is at all exposed, all a thief needs to do is sever the wire and your alarm system is effectively disabled. ADT security does offer cellular communication as an option, but it’s considered an upgrade and will increase your costs.

Cellular monitoring costs more for the alarm company to provide to customers – most pass on this additional cost with upgrade charges and increased monthly monitoring fees. Frontpoint Security, in their effort to provide the safest system possible and straight-forward pricing simply made the cost of that monitoring service part of their pricing model from the very beginning. For many homeowners that have gone through the home security shopping process more than once, the Frontpoint approach is a welcome change from the high pressure sales tactics and post-sale ‘gotcha’ upgrades and previously unmentioned charges and fees typical of most other alarm companies.


Package & Feature Comparison

  • Monitoring Level
    Pulse Remote
  • Monitoring Cost
    $49.99
  • Upfront Cost
    $99
  • 24/7 Professional Monitoring of:
    Intrusion
    Fire
    Medical
    Environmental
  • Remote Access
  • Remote Control
  • Email / Text Alerts
  • Geo Services
  • Home Automation
  • (866) 229-7936
  • Monitoring Level
    Interactive
  • Monitoring Cost
    $44.99
  • Upfront Cost
    $99
  • 24/7 Professional Monitoring of:
    Intrusion
    Fire
    Medical
    Environmental
  • Remote Access
  • Remote Control
  • Email / Text Alerts
  • Geo Services
  • Home Automation
  • (855) 903-7510

Frontpoint vs ADT Comparison Break Down

Company Reputation

Winner: Frontpoint

One need only glance at a few of the review or community sites focused on home security or home services to see who the clear winner is when it comes to a reputation for excellence in customer service. Frontpoint has built their business by doing everything possible to meet the needs of their customers. As a fairly young company, they are still deeply committed to keeping every customer happy to ensure their continued growth. ADT also has an overall positive reputation, but with millions of customers and a network of literally hundreds of independent dealers, unhappy customers are an inevitability. At ADT’s size, regardless of their ability to send someone to the home, they simply cannot compete against Frontpoint in this category. Frontpoint is the leader in customer service in the industry. Nobody else even comes close.

Pricing

Winner: Frontpoint

Comparing pricing of comparable packages, as we’ve done for you above shows what appears to be a pretty even match, with Frontpoint having a significant edge in the monthly monitoring rate and ADT leading by a hair on upfront costs. But looks can be deceiving, and that seems to be a hallmark of ADT’s presentation of costs. When a company leads with the word FREE for every promotion, that little voice in your head should be reminding you, “Nothing comes for free – and if it sounds too good to be true, it probably is.” As long as you stick to the absolute basics included in the promotion, you should be able to keep your costs in-line with your expectations, but add one extra sensor and you could be paying more for equipment – and monitoring – without realizing it. When Frontpoint quotes a price to you, that’s the price you’re going to pay. Period. And knowing that gives consumers real peace of mind, making it easy to name Frontpoint the winner.

Service

Winner: Frontpoint

Here again, ADT’s ability to provide face-to-face service still doesn’t equal Frontpoint’s commitment to excellence in customer service. For Frontpoint, trust and excellence are core values of the company Working in the same building a frequently interacting day-to-day with Frontpoint’s founders, it’s no surprise employees live and breathe the company’s culture of customer satisfaction in a way no network of authorized dealers can.

Ease of Installation

Winner: Draw

Frontpoint makes setting up a complete home security system as simple as possible and no other DIY system provides the same attention to detail in this regard. Sure, there are other ‘one device’ security solutions that may take less time to setup, but they do not offer the comprehensive security and automation capabilities of a complete wireless security system. But, it’s also hard to argue against the ease of setup with an ADT system since a technician does the work for you. Still, it means scheduling an appointment, taking several hours of your day away from you and requiring you to have a stranger walking through your home – something many homeowners will avoid at all costs. So we’ll call this one a draw, though we would still lean toward Frontpoint just because of the amazing job they do at making setup so simple and understandable.

Equipment & Technology

Winner: Frontpoint

ADT offers a complete line of home security equipment as well as automation devices from well-known manufacturers. And while it took them a long time to release ADT Pulse in response to increased user-demand for interactive security systems, they’ve continued to work on integrating with third party products and providers, such as Nest, to ensure their system’s ability to meet evolving homeowner needs by working with other smart home device providers.

From the beginning, Frontpoint has kept an eye toward the future and emerging trends in home security and automation. Their strategic relationships with equipment providers like QolSys and Interlogix mean they are able to offer the latest award-winning equipment as part of their system packages. Their long-standing partnership with Alarm.com and use of Z-Wave communication ensure customers will have the ability to add additional compatible smart devices to their system to create a more complete connected home ecosystem. Recently, Alarm.com announced integration with AppleTV and Amazon Echo, bringing in-TV system control to the Frontpoint platform as well as voice control and audio interaction.

While we applaud ADT for increasing their focus on new emerging technology and smart home trends, we have to give the nod to Frontpoint for being ahead of the trend and acknowledging the importance of system flexibility and compatibility from the very beginning.


Warranty

Winner: ADT

Offering a lifetime warranty on their equipment puts ADT ahead of just about every major home security provider in the industry. And while the service plan may cost an additional fee for lesser packages, for many it’s an insurance policy against future headaches should equipment fail. While Frontpoint can’t match the overall length of ADT’s warranty, they do include a full 3-year warranty at no additional cost, which means Frontpoint customers should rest easy knowing their equipment is covered for the entire length of their service contract.

Support & Resources

Winner: Frontpoint

Frontpoint has built a near unblemished track record when it comes to customer satisfaction and they’ve done so by obsessing over the details such as making sure their customers have support options through any preferred method: From online video tutorials and user guides to email and phone support for equipment questions – to even figuring out how to move the system to a new home, Frontpoint’s fully staffed team of dedicated support professionals work to ensure the complete satisfaction of each customer.

The Overall Winner: Frontpoint

We like ADT and believe they will remain a leader in the home security space for a long time. But Frontpoint won this comparison handedly. Simply put, a lot of the recent changes made by ADT seem to be in response to what Frontpoint has already done. The company launched with a clear goal of revolutionizing the home security space. The fact that they are now considered a real competitor of ADT’s and that ADT has been looking to adopt and adapt Frontpoint practices to their own business is a testament to the vision of Frontpoint’s founders and the importance of their company’s impact on the industry. We hope these two competitors will continue to challenge each other to provide better product, service and solutions to best one another. Regardless of which company wins, one winner that’s guaranteed is the homeowner

Frontpoint Advantages

  • Highest rated customer satisfaction and reputation
  • A+ Rating with BBB
  • Leader in Wireless & Cellular DIY Security
  • Simple Setup & Multiple Support Options
  • Crash & Smash Protection
  • Transparent pricing
  • Easy relocation Kits and Resources
FREE Smoke/Heat Sensor
$34.99 Monitoring
$99.95 Upfront cost
(855) 903-7510

Monitoring
Cellular

User Rating
4.5/5

Installation
DIY
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