- Broadband: Although Digital Life communicates through AT&T’s 3G cellular network, you must maintain a broadband Internet connection as a backup.
- Top Security Equipment: Digital Life works with equipment manufactures Linear, Cisco, Honeywell and Yale to expand features.
- Short Contract: You sign a two-year contract, compared to three years, which is the industry standard.
- Dated Hub: Although Digital Life’s automation features are state-of-the-art, its security connection model routed through a bulky hub is old fashioned.
- Community Chats: AT&T is doing a good job engaging Digital Life customers through a community forum, which allows users to comment, complain and make suggestions for future services.
- Try It First: You can try before you buy at any AT&T store.
What Customer Reviews Say About Digital Life
AT&T’s Digital Life is a toddler and still wobbly on its feet. It’s growing quickly and available in 82 U.S. markets. Customers complain, however, about ordering and installation snafus, billing mistakes, faulty equipment and a general feeling that the right hand doesn’t know what the left is doing. The Better Business Bureau gives AT&T an A+ rating, but it doesn’t separately weigh in on Digital Life home security & automation services.
On the up side, the Digital Life system is compatible with most preexisting home security systems, so you don’t have to start from scratch if you’re already an alarm customer. And if you feel most comfortable with established brands, then an AT&T security system could be for you.
Are you already a Digital Life customer? Leave a review or see more Digital Life reviews.
What Employees Reviews Say
The jury’s still out about whether AT&T Digital Life is a great place to work. Employee reviews most often complain about long hours that lead to a bad work/life balance. Happy campers, however, like the company’s benefits, feel warm and fuzzy installing systems that protect people, and enjoy being on the ground floor of what is, essentially, a startup. We’re glad to hear that, because employee enthusiasm bodes well for customers.
What Glassdoor Reviews Say About Digital Life
- 3.3 stars (out of 5).
- 62 percent of reviewers would recommend Digital Life to a friend.
- 71 percent approve of the CEO.
- Top Kudos: Pay and benefits.
- Top Complaints: Poor work/life balance.
What Indeed Says About Digital Life
- 4 stars (out of 5).
- Top Kudos: Job culture and good compensation/benefits.
- Top Complaints: Job security/advancement and micromanagement.
What Everyone Else Says
For a new company, AT&T Digital Life, by association, already has landed in some hot water. AT&T Digital Life and Carter Brothers Security Services have been named in an employment lawsuit that alleges that workers were made part of an illegal scheme to avoid payment of minimum wages, overtime, job expenses and payroll taxes. According to Rose Law, which is representing 37 current and former employees of Carter Brothers, the workers were hired to install residential security equipment under contract with AT&T Digital Life, Inc. but were misclassified as independent contractors rather than employees. Not a great way to start life as a security company.
On the other hand, Digital life already has a CSSA 5 Diamond Central Station certification, a nice accolade, and is UL-listed. In 2014, the company won a silver Stevie Award for Female Executive of the Year (Lori Lee), consumer services, and a bronze Stevie Award for Maverick of the Year (Carmen Nava).
What is Digital Life Security & Automation
Communications giant AT&T has expanded into the home security space by creating Digital Life, which offers 24/7 professional monitoring through two stations in Dallas and Atlanta. Even though the division is only two years old, it already reportedly has entered 82 U.S. markets and has attracted about 140,000 customers, mostly automation-focused, younger homeowners who figure they might as well arm their home while AT&T is managing their TV, Internet and telephone services.
Digital Life’s signal goes out over AT&T’s 3G cellular network (makes sense), and customers must maintain a broadband Internet connection to access Digital Life’s home automation services. Digital Life’s equipment comes with a lifetime warranty, though service calls cost $49.99 after the first 14 days.
What Does Digital Life Offer?
For a newbie, Digital Life offers many cool home security and home automation gadgets, like indoor and outdoor “smart plugs,” which let you control outlets remotely.
Digital Life’s Equipment
- Control Panel: Made by Cisco.
- Digital App: Connects you to your home from any iOS, Android and Windows device.
- Touchscreen: Mobile keypad – carry it around the house — that gives you access to your system through an intuitive app.
- Touchscreen Door Lock: Palm-touch activated keypad that provides keyless entry via unique codes. Works with Digital Life App so you can open and lock doors remotely.
- Keypad: Arms and disarms system and tell you when any door or window is open or unlocked.
- Keychain Remote: Arms and disarms system remotely when you’re close to home.
- Door Sensors: Recessed sensors in doorjambs and window frames that only you know are there.
- Window Sensors: Surface-mounted magnetic sensors that monitor when doors and windows are opened and closed.
- Motion Sensor: Detects movement in your home.
- Glass Break Sensor: Detects the sound of breaking glass in windows and doors.
- Indoor Wide-view Camera: Wide-angle camera that records activity and monitors high-traffic parts or your home.
- Outdoor Camera: Weather-resistant camera that takes video or snapshots of your home’s exterior day and night.
- Indoor Multi-view Camera: Pan-and-tilt capabilities that shows video or snapshots from a variety of angles.
- Carbon Monoxide Sensor: Monitors CO levels and alerts you and monitoring staff when levels of the toxic gas rise.
- Smoke Senor: Detects smoke and sends alerts during an emergency.
- Indoor Siren: Sounds during intrusions, smoke and elevated carbon monoxide levels.
- Pushbutton Door Lock: Lighted keypad that gives keyless entry via PIN codes; works with remote app.
- Temperature & Water Sensor: Detects water leaks and extreme temperature changes in a room.
- Water Controller: Shuts off water source during a water leak to prevent flood damage.
- Light Dimmer: Dims lights remotely.
- Garage Door Controller: Detects an open garage door and lets you close it remotely – and vise versa.
- Thermostat: Remotely controls and schedules heat and AC.
- In-wall Outlet Control: In-wall plug that enables remote control of anything plugged in.
- Light Control: In-wall switch that controls lights remotely.
- Indoor Smart Plug: Plug that provides remote control of small appliances and lamps.
- Outdoor Smart Plug: Remotely controls outdoor appliances and lights – think turning off/on Christmas lights.
What You Get With Digital Life’s “Security Package”
AT&T Digital Life offers only two security packages but five home automation packages. That tells us Digital Life is more interested in automating your home than in keeping it safe.
Be prepared to pay upfront for equipment and tack onto monthly charges at least $5 for every additional automation service you buy.
Standard Equipment in Digital Life’s Basic Package
- 1 keypad
- 1 indoor siren
- 1 keychain remote
- 3 door sensors
- 3 window sensors
- 1 motion sensor
Digital Life has a slew of home packages that combine security and automation.
- Smart Security ($39.99/month; $49.99 upfront equipment fee): 24/7 professional monitoring, professional installation, remote access from web-enabled device, text and email alerts, 1 keypad, 1 indoor siren, 1 keychain remote, 3 door sensors, 3 window sensors, 1 motion sensor. Optional for an additional charge: touchscreen control, smoke sensor, carbon monoxide sensor, glass break sensor.
- Smart + Automation ($54.97/month; $199.97 upfront equipment fee): 24/7 professional monitoring, professional installation, remote access from web-enabled device, text and email alerts, 1 outdoor camera, 1 garage door controller, 1 keypad, 1 indoor siren, 1 keychain remote, 3 door sensors, 3 window sensors, 1 motion sensor. Optional for an additional charge: touchscreen control, smoke sensor, carbon monoxide sensor, glass break sensor.
Additional equipment packages that beef up Smart Home Security offerings.
- Video Camera Package ($9.99/month; $99.99 equipment fee): 1 outdoor camera.
- Door Package ($4.99/month): Choose one: garage controller ($49.99); pushbutton door lock ($99.99), or touchscreen door lock ($149.99).
- Energy Package ($4.99/month; $149.99 equipment fee): 2 indoor smart plugs, 1 thermostat.
- Water Detection Package ($4.99/month; $49.99 equipment fee): 3 temperature & water sensors.
- Water Control Package ($9.99/month; $249.99 equipment fee): 1 water controller; 3 temperature & water sensors.
- Warranty: Lifetime equipment warranty while you’re a customer. Service calls cost $49.99.
- Risk-Free Trial: You can cancel service within 14 days of installation if you give Digital Life the ability to cure defects.
What To Expect When You Call Digital Life
First thing, call Digital Life and make sure it’s offered in your area. If it is, a sales rep will help you build a package of services and equipment, then run a credit check through the AT&T database or, if you’ve never been an AT&T customer, through a credit service. Once you sign the contract, equipment is shipped to you, and an installer sets up the system.
Digital Life offers a two-year contract that requires you to have broadband Internet access (which, lets face it, will probably be provided by AT&T). The contract can be “updated or changed from time to time,” but you have 30 days after notice of change to terminate your agreement.
The company offers a quasi-risk-free period; you have 14 days after installation to pull out without suffering an early termination fee provided that, “You first give us an opportunity to address any installation or service-related concerns.” Thereafter, early termination will cost you a maximum fee of $720, which will be reduced by $30 for each full month you maintained services before cancelling.
During our secret shopper call, we talked with Damesha, who had been on the job only two months and was battling allergies as she launched into her script about why Digital Life is great. She asked no questions about our home or security needs, just tried to sell us a keypad, keychain remote, three window sensors, three door sensors, motion sensor, outdoor camera and garage door controller. Cost: $55.97 per month, plus $99 for equipment, after a $200 discount.
Clearly, Damesha was still wet behind the ears and didn’t know some basics, like what credit score was necessary to qualify for top discounts. “As far as I know, I’m not really sure if you need a credit score. Let me get more information about that … I actually don’t know if there’s an actual credit score you need to have. We just run the credit but we don’t see the score.”
Much of the conversation was gobbledygook, which confirms our suspicions that security services get short shrift when delivered by a company whose bread and butter is communications.
- Where Digital Life is Headed: AT&T wants to be your universal connection service from when you wake in the morning to when you turn off the lights (remotely) at night. We wouldn’t be surprised if Digital Life someday accesses your dreams, too. The company already has formed connections between your cellphone, car and home, and it’s working on creating monitoring services, like movement sensors, that connect caregivers and their vulnerable relatives.
- Cool Stuff on the Horizon: Expect to see AT&T pairing Digital Life with other products in its ecosystem, like its cellphone plans. And through partnerships with Lutron Electronics, Samsung, Qualcomm Life and LG Electronics, we expect to see future innovations like new and better surveillance cameras, window shades you can raise and lower remotely, and the ability to transmit medical data like your weight and blood pressure over the Digital Life app.
More AT&T Digital Life Reviews
If you’re an ATT Digital life customer or have had an experience with a Digital Life representative we would love to hear from you! Your opinion helps other visitors determine if Digital Life is the right home security company for them. In addition we also factor in all customer reviews from our website as well as other leading review websites when we update company profiles.