Please beware of this company; they use commissioned sales people who are experienced con artists. The sales guy told me that 1 year max contract then month to month after that – complete lie – it auto renews for THREE YEARS – and to get out? Nearly $1,000. Read all the other reviews – their equipment is terrible, their service sucks and they will treat you with disdain once you are locked in. Take my and many others advice – Do not
This company is awful
ASG is TERRIBLE! Their service is ridiculous- we constantly have problems with our key pads and we always have to go through such an ordeal to get it looked at. Service appointments are always booked up (there’s a clue they have problems!)and we’ve had times when they didn’t even show as scheduled. We just had a fire code on our panel and were told service can’t come for a week because they are all booked with fire code calls. After fighting with people for 15 minutes, I was told all I had to do was reset the panel. Why they couldn’t do this is the first place is beyond me. My boss is the one who selected them and I tell him every day it was a mistake! I would not recommend them to anyone.
Watch out for ASG contract
Stay away from ASG. If you read the contract carefully, it says. 3 years. After 3 years you have to send written request to cancel the contract. If you miss it, contract will be renewed for 2 years. I was not careful enough because I have never seen such conditions before in the US. And so on and so on. There no legal way to terminate the contract. Meantime, they have a right to increase monthly payment. Theoretically they can increase monthly payment to 1 million and you have to pay. I managed to settle everything for $150 but I am not sure yet. So, please, warn everybody to stay away from them.
After 8 years with ASG, I decided to change to a lower-priced provider. So I called ASG on March 16, was transferred to the ‘retention department’ to find whether I was under contract. I had to leave a message, they called back the next day and left a message for me (that they called). I called them back the same day using the number they called from, but again had to leave a message. Finally a week later they called, said I was not under contract, but that I needed to provide a 30 day cancellation notice. I asked that they fax a copy of the contract with my signature agreeing to the 30 days, and she said she would as soon as we hung up. Today is 10 days later, and I’ve yet to get a fax or letter or any other communication. But they had no problem drafting on my bank account yesterday. I’m reporting to the BBB as this seems to be intentional incompetence.
Don't bother with ASG
I had searched for a company to set up a camera system for my business. I finally spoke to a rep from ASG and after a couple of meetings decided to sign with them. That was the first mistake. The rep informed me that the $2500 system was not owned by me, ever. The rep explained why that was, which made me very mad and I was about to refuse signing but really needed a system in place so against my better judgement I signed and also for the monthly maintenance. When the first months maintenance bill arrived there was a $3 administration fee added. About one month after the system was installed the cameras malfunctioned and I was unable get remote access to my business. Technicians have been out to fix the problem at least 6 times and still I cannot get remote access. It has been going on for 3 months. Management at ASG do not return messages and are never in their office to take calls. I will go further up the ladder. I have never received such bad service. DO NOT use ASG.
ASG is truly unbelievable
When we bought our home four years ago we signed up with ASG Security for monthly alarm monitoring.
Mind you, the alarm system was already in place so ASG didn’t provide any free equipment up front that they needed to recoup via inflated monthly monitoring fees. Over the past four years our monthly rate has crept up and several months ago started including a $2 “Administration Fee”. That finally caught my eye, as did the fact that my monthly bill was now over $42, which certainly seemed excessive for a service that has only been used a few times due to false alarms. When I called they explained that the $2 fee was because I was continuing to receive a paper statement and bill in the mail versus paying online. That ticked me off for a couple of reasons. One, you can’t change the terms of someone’s account and begin charging them more without them agreeing to it, which I never did. Better yet, they had a responsibility to offer me online bill-pay. Secondly, I would actually prefer to pay online, so to have been charged $2 a month for a feature I didn’t even want in the first place really ticked me off. It ticked me off to the point that I decided to shop around for a better monthly rate. It took about five seconds to find a rate that is about 1/2 what I had been paying ASG.
After signing up with Smith & Wesson Security I called ASG to cancel my service with them. I assumed that I had an initial contract with them but, given that it had been four years, I also assumed that the terms of the contract had been satisfied and that I was paying month to month, which would explain why my monthly charge had gone up.
Imagine my surprise when they told me that my three year contract, which I’d signed in October 2006, had automatically renewed in October 2009 once I failed to let them know I wanted out of it within 30 days of October 2009. I blew a gasket and I’m a peaceful man without much of a temper. I asked them pointblank if they had anything on file from me from October 2009 demonstrating that I wished to renew for two more years and they said they did not need it since my contract from four years ago automatically committed me to an additional two years if I didn’t voluntarily opt out. I was beside myself with anger and demanded to speak to a supervisor. The woman, a Missy Jones (which I suspect is an alias), told me in very direct language that it was my fault and essentially I had to live with it. I flat out demanded to be let out of the contract immediately and she said that the balance for the remaining months was a little over $400 and if I paid that our business would be completed. I had steam coming out of my ears and probably could have broken the receiver in half with my bare hands at this point. Missy Jones, or whatever her name was, is lucky that I wasn’t sitting across a desk from her. She said she’d reduce that to $200 and I told her $150, through clenched teeth. She took a credit card number and the call was completed.
Five days later I remain beyond mad. They added a $2 fee to my bill without alerting me to the charge or giving me the option to pay online, they auto-renewed me without even bothering to give me a heads up that the three years was up so I could shop around or end the service, and worst, they raised my monthly charge. I thought when you signed up for a long-term contract you were supposed to get a better rate, not worse.
This company is unbelievable. Tell anyone and everyone you know not to sign up with them. They deserve to be out of business. In fact, the next home I see with an ASG sign in their yard, I’m going to knock on the door and update them on the company they’ve chosen to conduct business with.
I cannot recommend ASG. I had been a customer for many years and recently decided to cancel service and signed up with another security company. I provided ASG an email request for cancellation thirty days in advance as required. I was surprised when I received a bill from ASG for the next three months service – my house is currently monitored by another company. I called ASG, explained the situation and was rudely informed that my email was never received and that I would have to write another letter before my account was closed. I told their representative that I would be happy to forward the original email request for cancellation and would appreciate a reply to confirm receipt and cancellation of service. I’ve forwarded the email and have yet to receive confirmation from ASG. I will have to call yet again, be transferred, put on hold and recite my address and account information multiple times to find out the status of my cancellation request.
Alarm never worked
My alarm doesn’t work and has never worked. I can set it off and they never know it. They installed a back up cell phone service after charging me for it, and it doesn’t work either. I would not recommend them. I did not cancel my contract in time and am now locked into another year. If you do go with these guys, try to remove that clause at least……
Still broke. Alarm company is charging me but has no idea I even exist.
The service is really worth it
After reading all the different reviews on this site, I decided to go with ASG. I liked the fact that they use Honeywell products, they give you 3 door contacts and they were a bit more reasonable than most of the other national companies. From the initial conversation with my rep, I liked this company. He didn’t try to sell me products that I didn’t need and everyone I have dealt with so far has been very professional. I have had my system now for 3 weeks and have no complaints.
I have had my system now for several months. I’m happy to report that I have not had any problems with my system. I have recommended ASG to a neighbor who is also now a happy customer. The peace of mind I get knowing my house is protected is worth every penny!