Do your homework before buying a system!
It’s important to keep in mind this is a forum, where there is no way to verify certain issues/problems people claim to have. Anybody can leave made up negative stories about any alarm company.
If you do the research, and look up facts you are more likely to make a better buying decision. ADT and Brinks are both good monitoring companies, and both will have their share of customer issues. Keep in mind ADT is larger and has more customers than the next 15-20 alarm companies combined, so as a matter of numbers there is sure to be a percentage of people not happy for whatever reason, however there is certainly a majority of people who are pleased and trust them for their service.
Check for yourself at www.SDMMAG.COM for a complete listing of the top 100 alarm companies in the country. ADT also protects about 475 of the fortune 500 companies, and yes these companies can afford to go with anybody price is non issue. It is impossible to be as big as ADT and for as long as they have been around (over 120 years) if you are not doing something right. I am not telling stories about the alarm doing this or that or billing issues that no one can verify, I am only stating facts to consider.
If you have local dealers in your area, try to call them for a meeting it may save you some money to go through them. Get a feel for the person and check with the BBB. Base your decison on facts and your in home visit with whomever you meet. This goes for any company you choose to get a quote from.
Feeling much better with ADT installed!
We recently had an burglar alarm system installed by ADT and the service has been so good that I decided to tell you about it.
ADT seem to be a large well established company who have a lot of commercial business and are expanding into the domestic market. The installation engineer was arranged efficiently and came out when promised. He did the work quickly and cleanly and made a small change to the installation plan to ensure best protection.
The cost of the service is about $35 per month which includes regular and emergency maintenance. Standard contract seems to be 36 months.
We feel a lot safer and are very happy with the arrangement.
Some good advice.
As an ADT dealer, I explain everything what my customers will be getting from ADT.
Usually I tell them to get extended warranty and battery maintenance. That way they won’t have extra charges. They should check their equipment regularly and I told them if there is any increase for the monthly fee, they can refuse that increase.
ADT won’t like to lose the customer, so at the end of 36 months, demand for a reduction of the monthly fee. Worst case scenario, they will have their equipment and they can find any monitoring company for $19.99 per month.
14 years of great service can’t be wrong!
Wow! Some of this stuff is crazy talk! I just wanted to say that I have had ADT for the last 14 years and they are awesome! I have had to have service on my system and they were prompt and friendly. Even better, it didn’t cost me a dime because I have their extended warranty.
As for the person that stated they accidentally hit their panic button and didn’t get a response… I have news for you. It has happened twice with me and my kids and the Police were here within minutes. Also, once my wife set off a bug fogger and left the house. By the time she was leaving the driveway, a fire truck was turning down our street. The fogger set off the smoke alarm. Amazing!
I can only say good things about ADT. And as someone else pointed out, they are a large company and I am sure from time to time a customer will fall through the cracks. Overall I have to say that it has been a fantastic experience and I would never consider any other company to protect my family and home. They have to be good to stay in business as long as they have, which I think is well over 120 years. And I like the fact that my bank uses them. If my bank uses them to protect them, they gotta be good.
I hope those that have not had good experiences take their issues to the top and I feel confident ADT will make them happy. They have always done right by me.