We had our alarm system installed over ten years ago.
At that time the salesman told us that we 'owned' the equipment (at that time Vector was Triple A Security). We discontinued service in 2004 due to the system causing problems, ex.: the alarm would go off for no apparent reason. As of 2009 I began recieving numerous annoying and harrassing calls from ****** at Vector, telling me that they needed to send a technician to my home because they are getting 'pings' from my home. Prior to this I had not heard from Vector, we had paid our bill in full and thought that was the end of them.
Today I called and spoke with a supervisor named *****, and explained that I was weary from recieving calls from Vector when we no longer have service with them for many years and I told her ****** stated that I must have a technician come to my home to "fix' the problem. This supervisor, *****, told me that if I had read my contract, I would have known that Vector owns the transmitter. At the time that I had discontinued service I was never told of a 'transmitter', never recieved letters, nothing. I told ***** that this is not my problem, and I don't appreciate having their technicians come into my home when I am no longer under contract or any other obligation to them. ***** then told me that I would be billed for the 'pings' that Vector is recieving. I asked her why, when I have done nothing wrong, paid the bill many years ago, suddenly this is an issue? I have no contract, and they are going to bill me for equipment that I paid for, that is in my home. I told ***** that that would be a SCAM! What if we sold our home I asked, she said that would be different,.... in what way? Of course none of this makes any sense, I am a reasonable person, but this is outrageous...imagine, Vector is going to bill me, for what? Their antiquated system is malfunctioning? I'm no longer a customer, and I explained that I will report them to the ATTORNEY GENERAL, all news stations, BBB, and anyone else, if they send me any bills. SCAM artists indeed.
My advice, stay away from Vector!
At that time the salesman told us that we 'owned' the equipment (at that time Vector was Triple A Security). We discontinued service in 2004 due to the system causing problems, ex.: the alarm would go off for no apparent reason. As of 2009 I began recieving numerous annoying and harrassing calls from ****** at Vector, telling me that they needed to send a technician to my home because they are getting 'pings' from my home. Prior to this I had not heard from Vector, we had paid our bill in full and thought that was the end of them.
Today I called and spoke with a supervisor named *****, and explained that I was weary from recieving calls from Vector when we no longer have service with them for many years and I told her ****** stated that I must have a technician come to my home to "fix' the problem. This supervisor, *****, told me that if I had read my contract, I would have known that Vector owns the transmitter. At the time that I had discontinued service I was never told of a 'transmitter', never recieved letters, nothing. I told ***** that this is not my problem, and I don't appreciate having their technicians come into my home when I am no longer under contract or any other obligation to them. ***** then told me that I would be billed for the 'pings' that Vector is recieving. I asked her why, when I have done nothing wrong, paid the bill many years ago, suddenly this is an issue? I have no contract, and they are going to bill me for equipment that I paid for, that is in my home. I told ***** that that would be a SCAM! What if we sold our home I asked, she said that would be different,.... in what way? Of course none of this makes any sense, I am a reasonable person, but this is outrageous...imagine, Vector is going to bill me, for what? Their antiquated system is malfunctioning? I'm no longer a customer, and I explained that I will report them to the ATTORNEY GENERAL, all news stations, BBB, and anyone else, if they send me any bills. SCAM artists indeed.
My advice, stay away from Vector!
Recent Customer Review For Vector Security Alarms (Con't):
This Vector Security review has been submitted by former or present employee of Vector Security. Vector uses a sub-dealer program, similar to Brink's and ADT. Usually, your system will be installed by a local company, and Vector will monitor it from a central nation-wide monitoring center. If you have had a good or bad experience with Vector Security, please submit your review! Reviews are only edited for spam and/or vulgar language.
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