I've been a customer of Vector Security for fours.
I'm active duty military and recently received orders to move. When I tried to cancel my service they told me that I had to pay the remainder of my contract. I explained to them that I had already met my obligation of three years. They then told me that it "auto renews for another three years." I was NEVER told this when I signed up.
When I explained that I was active duty military they said they wanted my orders and a letter (not a problem) and a bill of sale for the house. My house isn't sold and it's been over 30 days. With today's economy, who knows how long it will take. They said too bad and that I'm stuck paying for a service I'm not using. The house is empty and the phone line is disconnected so the alarm couldn't send a signal even if there was a problem. They then claimed that they were exempt from the soldier and sailors relief act because they are not an installment plan and that I should be grateful for their courteous service.
I strongly don't recommend Vector to anyone unless you can predict three years out that you'll be moving! Absolutely horrible customer service as well.
I'm active duty military and recently received orders to move. When I tried to cancel my service they told me that I had to pay the remainder of my contract. I explained to them that I had already met my obligation of three years. They then told me that it "auto renews for another three years." I was NEVER told this when I signed up.
When I explained that I was active duty military they said they wanted my orders and a letter (not a problem) and a bill of sale for the house. My house isn't sold and it's been over 30 days. With today's economy, who knows how long it will take. They said too bad and that I'm stuck paying for a service I'm not using. The house is empty and the phone line is disconnected so the alarm couldn't send a signal even if there was a problem. They then claimed that they were exempt from the soldier and sailors relief act because they are not an installment plan and that I should be grateful for their courteous service.
I strongly don't recommend Vector to anyone unless you can predict three years out that you'll be moving! Absolutely horrible customer service as well.
Recent Customer Review For Vector Security Alarms (Con't):
This Vector Security review has been submitted by former or present client of Vector Security. Vector uses a sub-dealer program, similar to Brink's and ADT. Usually, your system will be installed by a local company, and Vector will monitor it from a central nation-wide monitoring center. If you have had a good or bad experience with Vector Security, please submit your review! Reviews are only edited for spam and/or vulgar language.
Thanks for submitting!
Thanks for submitting!
Customer Review For Vector Security (Con't):
Represent This Company?
Submit A Rebuttal
Submit A Rebuttal
Alarm Basics | Articles | System Design | Device Types | Reviews | Crime Prevention Tips | Evaluation | Security Cameras
Home | Article Archive | Alarm Devices | Home Security Alarm Design | Before You Get A Quote | Cameras & CCTV | Crime Prevention | Evaluate Your Home Security | Just For Fun | National Alarm Reviews | Local Alarm Reviews | Review Submission | Securing Doors | Securing Windows
Copyright 2006-2009 Home Security
More Home Security Resources On Alarm System Reviews.Com:
Back To: Vector Security Reviews