I am now with ADT, but had Vector Security for 10 years. No complaints until the 9th year.
Customer Service personnel became rude and accusing. The 9th year I received a call from Vector that they were not receiving signals from my home and found that this had occured for months. When I called to report and voice concerns about paying for a service that I was not receiving, they said it was my responsibility to know if my system was working and I should have been testing monthly.
I notified the company that I was stopping service and was told to fax in writing my request which I did fax. They continued to withdraw from my bank account for one year. Again when I called they said it was my fault for not checking my bank acct.
So I have paid for 2 years of service not received.
Customer Service personnel became rude and accusing. The 9th year I received a call from Vector that they were not receiving signals from my home and found that this had occured for months. When I called to report and voice concerns about paying for a service that I was not receiving, they said it was my responsibility to know if my system was working and I should have been testing monthly.
I notified the company that I was stopping service and was told to fax in writing my request which I did fax. They continued to withdraw from my bank account for one year. Again when I called they said it was my fault for not checking my bank acct.
So I have paid for 2 years of service not received.
Recent Customer Review For Vector Security Alarms (Con't):
This Vector Security review has been submitted by former or present client of Vector Security. Vector uses a sub-dealer program, similar to Brink's and ADT. Usually, your system will be installed by a local company, and Vector will monitor it from a central nation-wide monitoring center. If you have had a good or bad experience with Vector Security, please submit your review! Reviews are only edited for spam and/or vulgar language.
Thanks for submitting!
Thanks for submitting!
Customer Review For Vector Security (Con't):
Represent This Company?
Submit A Rebuttal
Submit A Rebuttal
Alarm Basics | Articles | System Design | Device Types | Reviews | Crime Prevention Tips | Evaluation | Security Cameras
Home | Article Archive | Alarm Devices | Home Security Alarm Design | Before You Get A Quote | Cameras & CCTV | Crime Prevention | Evaluate Your Home Security | Just For Fun | National Alarm Reviews | Local Alarm Reviews | Review Submission | Securing Doors | Securing Windows
Copyright 2006-2009 Home Security
More Home Security Resources On Alarm System Reviews.Com:
Back To: Vector Security Reviews