Unbiased Vector Security Alarm Customer Reviews

(Added Mar 4/10) After reading all the negative all the review for multiple alarm companies, I wanted to submit our review for Vector Security. Vector Security a great company, our sales rep ****** ***** who explained to us very well all different alarm options and helped us choose what we needed for our home. ****** was there for us all the way answering all the questions, being friendly and prompt. Our installation guy was there to help us the same day and install the Vector Security system; during the installation ****** was friendly and very helpful. We have faith in Vector Security and know that we and our home is secure and taken care of.

(Added Feb 25/10) Sadly, I have to say this is the worst company to ever do business with for service... I would love to keep their monitoring because they are wonderful and excellent in everything they did when my father had a heart attack... However I will never call them for service, their service representatives on the phone are the rudest I have ever had to deal with. I wish I knew a way to keep their stellar monitoring, and kick their service department to the curb.

(Added Feb 12/10) I am trapped with a 3 yr contract... lots of times the alarm does not even work. The test the alarm once a month, usualy the 6th day of the month, if anything happens after their initail testing and if you are not aware of any outages after that, your alarm will not work. It happend to me. During another occasion, my alarm showed an error on the keybord on a Friday, I called in to report the error. It took Vector almost a week to send a technician to my house to check out the problem. Again, during that period of time my alarm was out of service.

(Added Jan 31/10) Vector Security has small font policy of renewable 3 year contract. If you cancel it earlier they try to slap charges for the remaining 3 year period. Beware of this catch. I believe such a contract is a mouse trap and should never be signed. The service is in general of little use, a lot of false alarms.

(Added Jan 21/10) (Vector) can't ever hear me over the speaker even when I am less than an inch away screaming at the top of my lungs. They're own technician person came to my house and told me nothing was wrong with my speaker, that the people on the other end of the speaker aren't trained properly and can not hear me. When I called to see what I could do about this problem, the supervisor told me he could not vouch for the conversation with the employee since he wasn't present the time it took place. He said Vector could not be responsible for things their employees tell me. I asked him if he would personally come to my house so that way next time he could be present. Obviously, his answer was no. He offered to send out another technician. Basically, its a repititive cycle with technicians and supervisors that will never stop because no one from this company will take responsibility for their ridiculous worthless system.

(Added Jan 9/10) I'm going into my 2nd year with Vector, and I have to say, overall I am very happy with the service....(read the whole review)

(Added Jan 9/10) I've had a Vector Alarm system for nearly a year and I am very happy with it. I've utilized their online and telephone support and was pleasantly surprised by their quick, useful response. I have Slomin Shield at my other home and can't stand it. I don't even both to arm it.

(Added Dec 29/09) I would finally like to thank Vector Security for giving my child a wonderful Christmas. Because of them and their unwillingness to accept a reasonable payment plan, 200 for the last 3 months, (which I shouldnt be paying in the first place). They pretty much drained anything I had saved for my kid. I wasnt able to buy but only 7 presents for my kid this year, and that money was donated from Sears, Thanks Sears. For anyone considering this company, DONT, find another. I also ask anyone seeking to use this company to read the other reviews they sum it up pretty well. If you are in the military this company is NOT military friendly whatsoever. Some companies give, while Vector only takes.

(Added Dec 4/09) Ok, we had a Vector Security System for almost 2 years. The system never worked appropriately (did not alarm when appropriate, false alarms, then completely stopped working). We had a gold service plan and requested service several times (no shows). 2 phone calls, no shows. My husband decided to stop paying them, hoping to get some attention. Well, we got it....harassing phone calls from "April" in billing who refused to send service out until we paid our bill in full. I was talked to in a condescending, arrogant, power-hungry tone. We paid our bill in September and called to, again, request service. We were told that our account had been cancelled 10 days AFTER we paid the bill in full. I asked if we could reinstate account and she said sure for an additional $100.00+ dollars. I refused and she told me that there was absolutely NO compromise, we would be transferred to collections in 10 days if we did not pay a full amount of approx 350.00 today to fulfill our contract (11 months). But she still refused to reinstate our service (wow, I thought we were in a recession). Today, I get a collections letter for $568.79 and no one can tell me how the amount went from 300-500 dollars. DO NOT PICK VECTOR FOR SERVICE.

(Added Nov 2/09) (Updated Jan 22/10) After several months I am still paying Vector for no service. This goes out to any Military personel out there that is looking for security companies. Do not use Vector. You may be required to move and when you sign that 3 year contract they will get their 3 years worth of money one way or another. Or you can just sell your house for them, which I can't find in the contract anywhere. After reading some of the other posts it's showing a trend with this company. They provide service to "my house" they say, not the owner of the house. They can't transfer their service, they don't care if they are providing service or not, just the fact that someone signed a 3 year contract that they will get all three years of money. Hey, I should try that tactic just make people sign a contract, hide behind it, and provide no service. I would be rich.
Update:
No problems were resolved with Vector Security. They forced me to pay money for no service. They are a non military friendly pathetic company and the only peace I get from all of this is when people read my reviews they choose not to go with Vector. I offered to settle this with a great advantage to the company and to even keep me as a customer if they would relent and be military friendly but they figured my 600 dollars was more important than the thousands I would have paid them in the future. So hopefully I am costing them thousands by turning people away that makes up for my 600 dollars.

(Added Oct 15/09) I call the local Vector office asking them if I can switch to Vector, since I'm done with my 3 yr ADT contract. I'm tired of ADT and their service. The guy on the phone takes an inventory of my current system and very happily says, sure we can use your existing equipment with Vector. Ok, so I'm all happy; he gives me a $35/month rate, and I say great! Then he tells me you have to sign a 3 yr contract!! I ask him, well you don't have any investment in my house, so why should I sign a contract...silence on the phone (looks like I've hit him where it hurts), then he says, ok I can give you a free fire detection kit, worth $169 and 3 months free monitoring. Well think about it; tomorrow if I need to break out of the contract I probably will have to pay early termination as well..haha..like I'm going to fall for the scam...Vector..you have not a single penny of expenses to put the system in..and you want me to sign a contract..well makes no sense to me!! I've decided I'll stay with ADT because it gives me the freedom to walkaway.

(Added Sept 23/09) I have been a customer with Vector since 2005 and never really ran into a major problem well unless you want to count numerous dead batteries and an alarm that would go off quite often for no reason.... but the worst was when I recently moved and tried to cancel my service. When I first signed with Vector I signed a 3 year contract not knowing that every three years it renews itself, and even if you move you may not ever cancel unless you buy out the remaining months you have left, in my case that would be 17 months almost $600! I have expained that I have already moved but they don't seem to care! It just seems cruel and heartless that in the ecomony they would treat people this way, making us pay for a service we are not using is selfish and heartless!!!

(Added Sept 9/09) The service provided by Vector Security in Montgomery county, PA is atrocious .It is virtually impossible to get anyone on the phone, even the monitoring center request you leave a message, but don't worry they will absolutely not call you back. Their web site states that 'personal service is a bedrock value ...blah blah blah". This is without doubt the worst customer service I have ever encountered. I recommend you look elsewhere, I doubt you can do worse.

(Added Sept 4/09) As a Customer Service Representative, I for one, do my ultimate best to best help and provide our customers w/ a solution to any problem they call with....(read the whole review)

(Added Sept 1/09) I will make it short and sweet. To all my fellow military members, Air Force, Army, Navy, Marines. Be sure not to pick this company as they are not Military Friendly. If you get orders make sure you sell your house, don't rent it out, or they will make you pay the remainder of your contract because you still own the house. Even if they are not providing service to you or anyone else. Don't go on what the salesmen says cause his words are not the voice of Vector security.

(Added Aug 18/09) Me and my family have been customers with Vector since 1989 when they were still Westec. No complaints here. We let our monitoring contract lapse about a year ago but we are going to re-instate the monitoring soon. The area where we are located is very rural and secure but to have the added comfort and piece of mind that is provided with Vector, is nice to have.

(Added Aug 13/09) Very disappointed with Vector and will be choosing a new alarm company. The customer service is very poor. Telephone wait time is generally longer than 5 minutes. I was having problems with a keypad and interested in a replacement or upgrade of my system. First of all, it took several months before I could get in touch with a live customer service representative. Then I was informed it would cost $99 to send a technician, and then an additional charge for every 20 minutes the technician was on-hand. I would NOT recommend Vector Security.

(Added Aug 3/09) Never use this company. Vector is disreputable. We were told the system could....(read the whole review)

(Added July 29/09) Well I'm in Youngstown, Ohio & I have been with Vector for nearly 9 years and I have had NO problems. They always answer fast and if needed they send the police/fire/and medical. I feel sorry for the others out west that have had problems... I can got directly to the vector office that is about 15min away from my home. All in all I guess that it depends on what part of the country that you are in for there to be good service!!!

(Added July 27/09) We just have Vector alarm system installed about one and a half years ago....(read the whole review)

(Added July 15/09) I have had Vector Security for around 3 years now and have been very happy with the service. I live in the Charlotte NC area and talked with many companies before making my choice. I have to say, they have delivered everything as promised! My alarm has gone off a couple of times and they are always very quick to call to check on us. I have read some of the negative reviews below and wonder if those people realize that the same things are in all security company contracts? It is a good idea to read paperwork if your going to sign it!

(Added June 24/09) I recently had a run-in with a Platinum Protection salesman. He was a kid with a GE shirt and tag. Let me start by saying I am in sales for my profession. This kid was the worst salesman I have ever come across. He pulled the same pitch as the others mentioned in here about dropping names of neighbors. I currently have a home security system through Vector and have had them for the last 4 1/2 years. They have been nothing short of exceptional in every aspect from customer service, repair, to calling quickly after the alarm goes off. He starts with the whole "equipment for free pitch" never once mentioning what the monthly fee would be. When I asked him his answer was $10 a week. What a bunch of bull. It's not $40 a month because there are 52 weeks. It was actually more than $40 per month which is much more than I pay now. After going through the whole thing and asking questions, I decided to proceed. After taking my info they did a credit check which I really didn't understand why. Then he comes back and says my credit score is below their limit and they would have to charge me $199 for install. I proceeded to escort him out of my house and I am glad because I really like the system and service I have received from Vector for the last 4 1/2 years. Stay away from Platinum Protection.

(Added June 10/09) So somebody from Vector calls me the other day to tell me that I must have had a power failure at my house because the alarm system was 'unsupervised' for a short period of time. I call them back to confirm that someone has called. Now I live in North Carolina where there are many thunderstorms that knock down power lines. I've had several power outages over the last 4 years, but this is the first time in the whole 4 years that I've had the Vector system that someone has actually called to acknowledge that there was a problem. I shudder to think what would have happened if someone had broken into my house. Maybe the call center people would be back from their coffee breaks.. I'm getting another system with another company. Maybe Brinks.

(Added June 6/09) I have to say Vector is one of the biggest scams ever. Open a window, see if your alam goes off. They say you are being given this alarm system because of your proximity to the main road, or you are a corner house.. What they are giving away isn't worth $200 .... They lock you into a contract for monitoring that you could get monitoring much cheaper if you shopped around and their high pressure sales people don't know enough about the product other then what they have had drilled in their heads. You never get the same person twice when you call for service. Be aware and don't buy from them.

(Added May 25/09) I first signed the contract with Vector securities in....(read the whole review)

(Added April 1/09) I too am being railroaded by that same company....(read the whole review)

(Added Mar 12/09) I've been a customer of Vector Security for....(read the whole review)

(Added Mar 12/09) You need to read about this company before you sign anything....(read the whole review)

(Added Mar 6/09) I'm military and as we all know the military has been deploying frequently. I purchased Vector for the peace of mind of knowing my family would be safe while I'm off serving my country. The salesman told me when I moved that the system could come with me. Well unfortunately my next move was to Germany and of course there service doesn't cover a different country. When I explained my situation they told me my contract had recently renewed and I would have to pay 80% of the remaining 3 years to get out of the contract. I'm not a happy camper as you can imagine and I would warn any potential buyer to beware.

(Added Feb 17/09) I signed a 3 year contract with Vector Security in 2005 and was told by the representative that....(read the whole review)

(Added Feb 17/09) I am now with ADT, but had Vector Security for 10 years. No complaints until the 9th year....(read the whole review)

(Added Jan 1/09) I am a loyal Vector Customer who believes in the product that is keeping my family, my home and future safe....In regards to the negative comments or openions of Vector and its products...There are always some people whom look for the bad in a product that is "free" and look for all the "catches"...(completely understandable) however, Vector did not get all the acknowledgement and awards and the ranking it did by false advertisements or false alarms...I am sorry to those folks who have had bad experiences with Vector and the products they "give" away...because if you are educated about your system and how it works then you can eliminate most doubt in your own mind that there shouldnt be a "you get what you pay for" mentality...You and I... along with the rest of america who are monitored by VS are Paying for a monthly monitoring fee...(centrally monitored)...they didnt give you anything for free...authorized dealers for "Vector" gave you the hardware itself and were very generous to give the "honeywell" equipment...FREE***

(Added Dec 20/08) I work for Vector and the AMP dealer was a new company up and coming and was selling system after system without due regard. I have personally worked on the AMP accounts and none of the customers are happy with them. However, they pay us to monitor your account but on the contract end Vector can not legally honor what previous agreement you had with AMP, as we were not there to hear what was said. So don't come down hard on Vector because they won't give you something for free that was promised by a different company.

(Added Dec 10/08) This is not a comment regarding Vector specifically, but to the person that had been a customer for 5.5 years and left Vector because they didn't respond to alarms that you cancelled quickly....(read the whole review)

(Added Nov 18/08) I was happy with the initial service provided by Vector. They were curteous and quick with answers....(read the whole review)

(Added Sept 24/08) We have been with Vector for over 5 and a half years. We accidently set the alarm off a few times and reset it fairly quickly. In those false alarms....(read the whole review)