Unbiased Vector Security Alarm Customer Reviews

(Added July 2/09) I got suckered into "upgrading" my current alarm system with a free, promotional, GSM-based system....(read the whole review)

(Added June 24/09) I recently had a run-in with a Platinum Protection salesman. He was a kid with a GE shirt and tag. Let me start by saying I am in sales for my profession. This kid was the worst salesman I have ever come across. He pulled the same pitch as the others mentioned in here about dropping names of neighbors. I currently have a home security system through Vector and have had them for the last 4 1/2 years. They have been nothing short of exceptional in every aspect from customer service, repair, to calling quickly after the alarm goes off. He starts with the whole "equipment for free pitch" never once mentioning what the monthly fee would be. When I asked him his answer was $10 a week. What a bunch of bull. It's not $40 a month because there are 52 weeks. It was actually more than $40 per month which is much more than I pay now. After going through the whole thing and asking questions, I decided to proceed. After taking my info they did a credit check which I really didn't understand why. Then he comes back and says my credit score is below their limit and they would have to charge me $199 for install. I proceeded to escort him out of my house and I am glad because I really like the system and service I have received from Vector for the last 4 1/2 years. Stay away from Platinum Protection.

(Added June 10/09) So somebody from Vector calls me the other day to tell me that I must have had a power failure at my house because the alarm system was 'unsupervised' for a short period of time. I call them back to confirm that someone has called. Now I live in North Carolina where there are many thunderstorms that knock down power lines. I've had several power outages over the last 4 years, but this is the first time in the whole 4 years that I've had the Vector system that someone has actually called to acknowledge that there was a problem. I shudder to think what would have happened if someone had broken into my house. Maybe the call center people would be back from their coffee breaks.. I'm getting another system with another company. Maybe Brinks.

(Added June 6/09) I have to say Vector is one of the biggest scams ever. Open a window, see if your alam goes off. They say you are being given this alarm system because of your proximity to the main road, or you are a corner house.. What they are giving away isn't worth $200 .... They lock you into a contract for monitoring that you could get monitoring much cheaper if you shopped around and their high pressure sales people don't know enough about the product other then what they have had drilled in their heads. You never get the same person twice when you call for service. Be aware and don't buy from them.

(Added May 25/09) I first signed the contract with Vector securities in....(read the whole review)

(Added April 1/09) I too am being railroaded by that same company....(read the whole review)

(Added Mar 12/09) I've been a customer of Vector Security for....(read the whole review)

(Added Mar 12/09) You need to read about this company before you sign anything....(read the whole review)

(Added Mar 6/09) I'm military and as we all know the military has been deploying frequently. I purchased Vector for the peace of mind of knowing my family would be safe while I'm off serving my country. The salesman told me when I moved that the system could come with me. Well unfortunately my next move was to Germany and of course there service doesn't cover a different country. When I explained my situation they told me my contract had recently renewed and I would have to pay 80% of the remaining 3 years to get out of the contract. I'm not a happy camper as you can imagine and I would warn any potential buyer to beware.

(Added Feb 17/09) I signed a 3 year contract with Vector Security in 2005 and was told by the representative that....(read the whole review)

(Added Feb 17/09) I am now with ADT, but had Vector Security for 10 years. No complaints until the 9th year....(read the whole review)

(Added Jan 1/09) I am a loyal Vector Customer who believes in the product that is keeping my family, my home and future safe....In regards to the negative comments or openions of Vector and its products...There are always some people whom look for the bad in a product that is "free" and look for all the "catches"...(completely understandable) however, Vector did not get all the acknowledgement and awards and the ranking it did by false advertisements or false alarms...I am sorry to those folks who have had bad experiences with Vector and the products they "give" away...because if you are educated about your system and how it works then you can eliminate most doubt in your own mind that there shouldnt be a "you get what you pay for" mentality...You and I... along with the rest of america who are monitored by VS are Paying for a monthly monitoring fee...(centrally monitored)...they didnt give you anything for free...authorized dealers for "Vector" gave you the hardware itself and were very generous to give the "honeywell" equipment...FREE***

(Added Dec 20/08) I work for Vector and the AMP dealer was a new company up and coming and was selling system after system without due regard. I have personally worked on the AMP accounts and none of the customers are happy with them. However, they pay us to monitor your account but on the contract end Vector can not legally honor what previous agreement you had with AMP, as we were not there to hear what was said. So don't come down hard on Vector because they won't give you something for free that was promised by a different company.

(Added Dec 10/08) This is not a comment regarding Vector specifically, but to the person that had been a customer for 5.5 years and left Vector because they didn't respond to alarms that you cancelled quickly....(read the whole review)

(Added Nov 18/08) I was happy with the initial service provided by vector. They were curteous and quick with answers....(read the whole review)

(Added Sept 24/08) We have been with Vector for over 5 and a half years. We accidently set the alarm off a few times and reset it fairly quickly. In those false alarms....(read the whole review)

(Added Sept 16/08) I am currently shopping for a new security company and obtained a copy of Vector's contract. Vector actually has a provision in the contract that is so broad that its plain meaning is that Vector and its monitoring center employees have no responsibility to even monitor your system or to call you, the police or the fire department in the event the alarm is triggered. When confronted with the issue, they refused to change the contract. Buyer beware.

(Added Sept 12/08) Avoid Vector! We bought a new house in Chesapeake, VA and were immediately hounded by a Vector salesman every couple of days....(read the whole review)

(Added Aug 22/08) We have been very happy so far with our service through Vector. The gave us a reasonable price and the sales pitch was not high pressure. They did a professional installation and even though they missed something on the initial installation, they fixed the problem with us having to make only one phone call.

(Added Aug 12/08) I have a rant about Vector Security and I am getting NOWHERE with them....(read the whole review)

(Added Aug 1/08) The sales person was extremely nice and the installer was thorough and tidy. Very curtious! We are very happy with our service. Thanks!