Recent Customer Reviews For Sonitrol Alarms:
Each one of these Sonitrol customer reviews have been submitted anonymously by present or former clients of Sonitrol Security. This site does not encourage or discourage its readers to do business with any particular alarm service provider. Please remember that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with Sonitrol, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting your review!
Reviews For Sonitrol Security Alarms:
| (Added Oct 24/09) I had Sonitrol about 13 years for my business. I thought Sonitrol was good company until somebody broke in (first time in many years). They broke in at 9:10 pm, but alarm didn't go off until 2:30 am the next day. It was more than five hours delayed so I called Sonitrol same day, and Sonitrol sent the inspector to check my alarm system to make sure every sensor was in working condition (Sonitrol thought the problem was with one of my sensors). Believe it or not, everthing was working good except Sonitrol forgot to called the police and me. I pay to Sonitrol mid $70 per month and I found out I'm paying way too much. After they figured out it was their mistake, they offered me six months free plus they reduced my monthy payment. But they (the burglars) stole about $15k of my merchandise and Sonitrol only offered me six months for free? That's how Sonitrol treats one of their loyal customers? I am trying to switch alarm systems because I can NOT trust Sonitrol anymore. So I called them to cancel the service but they told me that I'm still in contract. I don't understand, I had Sonitrol about 13 years and now they are telling me I still have a contract left so I can't cancel the service? Well! I'm going file a claim. Good Luck Sonitrol! |
| Sonitrol focus's mainly on businesses then houses, although they are willing to do both. Their price tag is a little higher then Alarm Force's, ADT's. I've found their system superior. They use sound (microphones) over motion so it's verified. The Police response is the fastest I have ever heard of, and another plus would be same day maintenance. Again their prices were higher then the other quotes but they use a completely different technology. |
| We use Sonitrol at our business, and I can tell you that we are very happy with it. We used ADT prior to Sonitrol, but the false alarm fines were crazy. Sure, Sonitrol is a little more expensive initially, but with $2,000 in false alarm fines with ADT, you do the math. I would rather pay a little more for the system, and not $2,000 more per year in fines! Sonitrol uses verified audio detection instead of motion detectors, so the operators can hear the break in. They also have a false alarm guarantee, when looking for a new security vendor, Sonitrol was the only one I found with such a guarantee. |
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