Unbiased Slomin's Home Security Customer Reviews

(Added Mar 4/10) Do Your Research! Slomins is the best. Their sales people are the most knowledgeable. They don't say what you just want to hear. They are honest! The service technicians are professional. There are no gimmicks. I am renewing my contract for another 5-years, and as a result, Slomins is giving me a free upgrade, which includes doing 6 bedroom windows and remotes For free! Whenever I have called in the past, their customer service is so helpful. When I needed a service call, they arrived promptly and did what needed to be done!

(Added Feb 16/10) It's been almost 6 months since I signed up with Slomin's and paid for a radio freq transmitter (I don't have a land line). I'm still waiting to receive the transmitter. They've scheduled and cancelled multiple times saying its on back order. If this is how they're handling installation then I have no confidence in their monitoring. Take your business elsewhere.

(Added Feb 13/10) Slomins is A++. Gave me a free system and installation, (the charge is) $25.15/month for police being called. Did everything online and was installed in 2 days. Contract is for 5 yrs but they really are a good deal.

(Added Nov 24/09) We have had Slomins now for two years on our new home. I do not even want to talk about the craziness that went on with our oil contract. This company is a bunch of B.S. artists. Now onto the Alarm system...we have had it for two years and have had nothing but trouble with the (motion) sensor inside the house. We cannot even set it because of our cats. They said there is a pet friendly zone. That is bull****. Everytime I ask to get someone to come to the house to fix it they say it will be 98.00 for a call. I am not paying this freaking money anymore. They come and nothing gets fixed...More problems. You think they would be apologetic but no. Our oil contract is cancelled with them and when the 5 years is up so will our alarm company. They are a bunch of scam artists who just want your money and they do not care that the economy is struggling. Do not go with this company. Slomins does not care about the everyday person just the money in their pocket.

(Added July 17/09) I sold my house and moved to another state that is not serviced by Slomin's. I provided the name of the new owners, sent a letter registered to cancel the account, after all they are supplying security at a house with a new owner and... am now being harassed for $945.00 termination fee. This company needs to be investigated for unethical practices! I filed a complaint with the BBB and feel they should be investigated by the New York attorney general because they are perpatrating a scam, as once they are in the door you can't get rid of them. SHAME ON YOU SLOMIN'S. I'm not playing!

(Added June 10/09) When I originally moved into my house in Brick, NJ, It was set up with a Slomin's security system. I decided to activate it and called Slomin's who sent a salesman out to talk with us. He explained that we had most of the equipment, but added that we should have a security panel (i.e. keypad) in the bedroom and three key chain alarm switches. I also told me it would be a two-year contract and that the extra equipment was part of the contract quarterly payments. I recently acquired about monitoring without a home phone line since we are not using it, we use cell phones now only. I was told that the system doesn't work without a land line and I would still have to make payments. I also found out it is a 5-year contract and that canceling it would cost more then the five years of payments. I am VERY upset with the conflictions of what I was told by their salesman and what the actual contract was. I was lied too, and I feel this was intentional and part of a deceiving sales pitch. The only positive relation I have had with this company was the technician who set up the bedroom keypad and showed us how to use the system.

(Added May 27/09) I signed a 5 year contract, but moved 3-1/2 years into it. I moved within the Slomins monitoring area and requested that they just change the number on my acct. and continue the current contract. They want to charge me a ridiculous fee and sign on for another 5 years. Or cancel the contract for $800. In this economy they can afford to just lose customers like that? Terrible customer service! Stay away from Slomins!!!

(Added April 24/09) As a Slomin's employee and having 10 years in the....(read the whole review)

(Added ApriI 24/09) (Updated Aug 5/09) I can't wait to get rid of Slomins alarm system. The d*** alarm has been going off every half hour since Friday night. A call to the company is useless. They keep telling me that their technicians don't work on weekends! We have to wait until Tuesday. They did let slip that if I had a previously scheduled appt. for Saturday someone would come. But since that is not the case no one is available. What kind of company is this? They are supposed to provide service 24/7. This was the little detail that they hid during their sales pitch. The only service that Slomins did offer was a walkthrough. I should get a Philips screwdriver and power down the system. How helpful. You have been forwarned.
Update:
The problem was resolved. However, this incident shows a real defect in customer service. Fortunately, I was able to disable the alarm until help came. Customers should get immediate service, not a wait over a long weekend. We will carefully review if we want to keep this service.

(Added Feb 13/09) I've had this system for 6 months and must say I am impressed. The salesman was....(read the whole review)

(Added Jan 26/09) Slomins is one lie after another. Slomins is not family owned. Slomins is owned by investors and is ran by a guy with a....(read the whole review)

(Added Jan 12/09) We have had a very bad experience with Slomins. A technician came to install the security system. He was....(read the whole review)

(Added Jan 11/09) (Updated May 27/09) Do not buy Slomins. It is impossible to cancel once you have met your contract terms. They send you to their "cancellation department" which ironically has no direct dial and never answers the phone. Once you do get thru to someone, they require "their form" to cancel, which of course they don't send out for weeks. When I mailed in their cancellation form they said they never received it and have continued billing me, despite the fact that I am owed a refund. Slomins is a typical scam of a company; you've been warned.
Update:
I researched this company on the internet and found they had numerous complaints with the Better Business Bureau. I too filed a complaint with the BBB and, thru the use of one of their mediators, was able to resolve this matter to my satisfaction. My distrust of this company remains and I do not think I would have seen any resolution but for this company not wanting any further complaints to be lodged and remain unresolved with the BBB.

(Added Jan 6/09) (Updated Mar 2/09) Slomin's is the worst alarm company I have encountered. 5 year contracts that cost more to cancel than to live out the life of the contract. BUYER BEWARE!!! Customer Service told me I could cancel on Jan. 2, 2009 (a few years back) so I just called and they said that I can't cancel without paying over $800. They say it's due to the free equipment they installed. Free? I had a sizable bill after they finished installation. PLEASE people read the contract before going with Slomin's. I don't even live in this house anymore and I have to provide alarm service for my tenants or pay this ridiculous cancelation fee.
Update:
Still paying for an alarm I don't want.

(Added Jan 1/09) I'm not sure why some of the reviews on this site say that Slomins alarm systems don't work over cable phones or other voip providers, but they do. I also am not sure why anyone would complain about signing a five year contract you're told it's a five year contract and at the end of your contract the system is yours unlike some other companies. If you have a problem with your system or your installation you should ask to speak with a manager or have one come out to your home they will do everything possible to correct your problem. I know this because I used to be a manager for this company, and it was our policy.

(Added Dec 10/08) I am deeply saddened by what I hear some of you are saying about Slomin's. I have a unique perspective, as not only am I a customer of Slomin's but I used to work for them....(read the whole review)

(Added Dec 2/08) I just signed the 5 year contract with Slomin's. My wife and I researched ADT and Brinks along with Slomin's. We had all three....(read the whole review)

(Added Nov 22/08) Some of these reviews are ridiculous! First of all, Fact:Slomin's IS family owned, and has been since 1923!! Fact: the equipment used by Slomins is cutting edge and up to all industry standards. Fact: Slomin's employees are thoroughly trained and experienced in all aspects of their jobs. Ive had a slomins system for 12 years and have never had a single problem. Installation was neat and clean, service extremely efficient and their customer service is extraordinary!

(Added Nov 3/08) I moved into a house that already had the Slomin's alarm system installed. So I decided to re-activate it....(read the whole review)

(Added Oct 6/08) The Slomin's alarm that I had installed last year really paid off last week when someone tried to break in to my house, and apparently ran away when the alarm went off. They broke my door but thankfully didn't take anything. Thank you Slomin's for everything.

(Added Aug 6/08) I had their service in one apartment and now in my home. Their contract seems LONG. But I really cant' complain about them....(read the whole review)

(Added Aug 1/08) I took over a Slomins contract when I moved to this house and deeply regret this. Anyone thinking of taking out a 5 year contract....(read the whole review)