Unbiased Safe Mart Customer Reviews

(Added Jan 30/10) GE Simon 3 - the software will allow you to set your master code and your access code to the same number but Safemart can not monitor your equipment if it is setup like that. You have to reset your system to default and re-enter all your sensors again!! The manual does not tell you that is a problem and does not explain codes or changing codes in any detail. Panic code is not anywhere in the manual at all!

(Added Dec 29/09) Horrible vendor. I was charged for items not shipped and also charged for the wrong items. I tried calling a dozen times and after speaking with customer service at least a half dozen times I was informed that I would be refunded (I placed a small order to test the vendor before placing the order for a full system). Emails from Safemart had an email address that wouldn't allow a reply so I had to call.

(Added Sept 18/09) I am in Alarm Heaven. Wish I purchased my alarm system from Safemart like I did my monitoring. Purchased my alarm system from Watchdog security (the price was good but dont care to much for the customer service) I started to shop around for alarm monitoring. I looked at next alarm (looked to them because I wanted ip based monitoring) but they didnt offer 2 way voice. Looked to alarm relay ( I thought was gonna be the one because of the cheap price and great reviews off this site) but they didnt offer 2 way voice. finally looked to safemart. Atlast my love has come along!!! great pricing and they offer 2 way voice (the whole reason I decided to purchase the Honeywell Lynx-2 system). The setup was very easy. the coustomer service was out of this world. Was help by Steve (and yes I could request him by name everytime) They even helped me program a sensor that I did not purchase from them. The response time has to be the best I have even encountered (I have had brinks, securitylink from ameritech, and adt in the past) I mean under 30 seconds ( I have no dial out delay programmed). I really love them and would refer them to anyone.

(Added Aug 24/09) I had used another security company for years and was unhappy with them over a billing issue. I went with Safemart because they sell an alarm system that is compatible with the one I have and the great price. The setup was really easy and I was able to reprogram my system with just a few instructions from them via e-mail. The price is great, the customer service is great, and they're UL listed. Why was I paying $30+ per month before?

(Added June 19/09) I purchased a quite complex alarm system and installed it myself. I had a few questions pop up and e-mailed SafeMart and they always responded promptly with helpful information. Their prices are pretty darn good and they were willing to price match the few items I found cheaper on a different website. I just got my monitoring turned on and that was pretty quick and painless. The guy I spoke with on the phone knew exactly what I needed to do even through I had kind of an odd setup. I'd highly recommend them!

(Added May 26/09) I have had the BEST experience with Ocusafe. They are very helpful when I called to set up; they even answered all my annoying questions! They have no long term agreement, and their contract is IN ENGLISH with NO hard to understand language. They do not have any auto renew clauses or deceptive ways to keep getting your money. I simply signed and faxed the agreement with my contact information. They then told me what I had to program into my system, which was very easy. I tested everything, and then my account was online!! So in about 12 hours, I was completely monitored. Their response time is VERY fast. I had 3 false alarms where they called in about 30 seconds. Their prices are also VERY affordable. I pay $9 per month, or $108 for a full 14 months of monitoring. (They offer 2 free months if you prepay for a whole year). They use Criticom monitoring, which is the SAME company Protect America uses for their customers. PA customers have the EXACT same central stations as I do; the only difference is the price! I am overall very pleased with their service. I am so happy I found them before signing a contract with Protect America. I would recommend Ocusafe to ANYONE looking for really good, affordable security.

(Added May 27/08) I've been a customer of SafeMart for many years. I started my Ademco Security System with the purchase of the 20P Control panel and various window/door sensors. Since this was a new area for me, I solicited advice from SafeMart Sales and their technical staff. With their help, my system program was downloaded and my system was up and running with no problems. I purchased my monitoring service (Ocusafe) through SafeMart. Their service has been excellent! I highly recommend SafeMart for you security and electronic equipment needs.

I cannot say enough about the customer service provided by SafeMart, to enable my home alarm for monitoring. They went above and beyond to rigorously test, and ensure my system was setup properly & my signals were operating properly. Excellent price and customer service, which is exactly what I hoped for. Thank you, Travis

Several years ago, I purchased my first home. I knew it was a good idea to have some form of security, but was entirely an amateur when it came to knowing what I needed and how to go about installing it. I found SafeMart and contacted them. They were very helpful and were able to answer all of my questions. After they helped me decide which system was best for my needs, I tried installing it on my own, without SafeMart's technical assistance. Having never done so before, I quickly grew frustrated. However, after a quick round of calls to the customer service reps at SafeMart, they led me through the installation, which previously seemed so daunting. In an age where good customer service is becoming increasingly hard to find, it was a breath of fresh air to deal with the representatives and technicians at SafeMart, who have a profound knowledge of the products they sell and are genuinely helpful. On any of the follow-up calls I've had to make since being a SafeMart customer, this has always been the case.