Unbiased Protect America Security Alarm Customer Reviews

(Added Oct 6/08) Read the contract closely. If, after the initial 3 year contract period, you want to cancel the service the contract stipulates that you must submit a written cancellation notice at least 60 days in advance of the annual renewal date or else the contract is automatically renewed for another year, and you have to pay for the whole year whether you use the service or not. This reflects what others have said about this company. Suggest contacting the Federal Consumer Commission (877-382-4357), Better Business Bureau, and/or local consumer protection offices to file your complaints. Good luck!!

(Added Oct 6/08) My husband and I began this began our service with Protect America because my car had been recently broken into and....(read the whole review)

(Added Oct 4/08) I was looking at the reviews on this site as well as some other sites and noticed that people only take the time to post comments about a company if they have something go really bad or if something really good happens. I don't have a really bad or a really good story. I just have a simple observation. I don't know if Protect America is the best security company on the planet or not, I have nothing to compare them to. This is my first alarm system. But, I can say that I that I received everything that I expected and the system seems to be working just fine.

(Added Sept 24/08) Unethical company. Will not let me out of my contract with 45 day lead time from the renewal point. I moved and do not need the service anymore, this is after the 3 year initial contract. The rip the customer off by requiring a written letter 60 days before the renewal date, even though you committed to the 3 years. They are not for the customer, but for themselves.

(Added Sept 19/08) My house was broken into in April 08 and I immediately put in a system with Protect America. I think the system works great. I never had any problems and right now I am asking them to ship 4 more window sensors. I called them today and I was on hold for only a few minutes, but that happens any time you are contacting a company. I have added additional sensors to my unit since April and every time the technician will walk me through installing them over the phone. Its so easy. I noticed all the bad reviews here are about getting out of the contract. I will probably never cancel my contract with them. Finally, I can sleep at night or take a shower in peace. I finally feel safe.

(Added Sept 17/08) Don't sign up with this company. Very bad customer service! Very hard to deal with and the hold time on the phone just to get to an agent to ask questions is over the top. Just all around bad customer service. Customer service is key to having a good set up, but this company could not offer that at all!

(Added Sept 5/08) Please don't use this company! My equipment never worked correctly, customer service was terrible, and I got caught by their 60 day deadline for cancellation. So, after I paid 3 years for a service that didn't work, I missed the deadline and now have to pay for another year of service that doesn't work.

(Added Aug 22/08) Terrible service, terrible customer service. The monitoring station was OK but the....(read the whole review)

(Added Aug 12/08) I cancelled my contract with Protect America by letter in March 2008 as requested by the company. I never received a bill but imagine my surprise when....(read the whole review)

(Added Aug 11/08) I am very happy with the service and the equipment I received from Protect America. I saved money (got the free system), and only pay for monitoring, and the alarm system is as good (if not better) as any other system I have had in the past. Thank You PA.

(Added Aug 6/08) Protect America has hidden contract clauses that are misleading. I have two Protect America systems in two separate homes....(read the whole review)

(Added Aug 5/08) We started our service with Protect America on September 2, 2005 and had nothing but problems from the start....(read the whole review)

(Added July 18/08) I have a Protect America system which we thought we would use religiously. After a year we moved to a new house and never unpacked the system....(read the whole review)

(Added July 17/08) For all of you who have experienced problems with cancellation from Protect America, I highly suggest you contact the Federal Consumer Commission at 1.877.382.4357 followed up with a call to your local consumer protection office as well. I too have am having the same problem getting out of my contract.

(Added May 8/08) Very pleased with their overall support, equipment, and security response....(read the whole review)

(Added April 27/08) The Customer Representative tricked me into getting this alarm system by saying that I did not need a phone line. I didn't have one because I had a cell phone and that's all I need. Well, because I had signed I was stuck for three years. Now I'm trying to cancel again, and because I missed the 60 day window, I'm stuck for another year.

I am in a wheelchair and need an alarm I can trust in many ways- to be reliable, have prompt service and response to....(read the whole review)

Protect America is the best Home Security Company that I have ever in my 9 years of being a home owner dealt with....(read the whole review)

DO NOT EVEN THINK TO USE PAI PROTECTION. The following is a short version...(read the whole review)

Most unethical rascals ever!!!!!! They try to be so nice to you until you buy, saying that they are the only one to offer renters,and they trap you....(read the whole review)

I have been trying for several months to cancel my service of 7 years. The automatic renewal caught me again. I sent a letter but....(read the whole review)

My installation involved many hard wire connections, wireless connections, and zones. I had many choices when it came to selecting a....(read the whole review)

Using Protect America was the biggest mistake that I have ever made in relation to an alarm company. I signed up for their 3 year contract and received the GE system via the mail. The alarm system in my opinion was....(read the whole review)

I found Protect America via an Internet link. I phoned them for information and they described the package to me. I agreed to receive the home alarm installation package in the mail, but....(read the whole review)

I had a recent episode with a company called Protect America, an alarm monitoring service with whom I have been a loyal customer for over 4 years. I purchased the service in 2003, after my home was burglarized....(read the whole review)