Unbiased Pinnacle Security Alarm Customer Reviews

(Added Mar 15/10) I live in Los Angeles County, California and had the alarm installed almost 2 years ago and had so far a great experience with the system and the customer support. I have had two alarms go off accidentally, and within minutes received calls on cell phone plus text messages indicating which sensor had detected, and in one of the two occasions the police was called and showed up in less than 5 minutes. On the other alarm I requested the monitoring center not to call the police.

(Added Feb 13/10) This "company" scammed me, and falsified a document, claiming a contract that was one year, was 3 years, and also installed the alarm without a permit. My city, Hollywood, Florida, when contacted said that the company would be in serious trouble, as it appeared they had done multiple residences without any permits, and the city would investigate. When I told Pinnacle this, they agreed to cancel the contract, but then 3 months later, a charge from them appeared on my debit card - now they are hassling me again, and trying to say that "there's no way my account could have been cancelled". Unfortunately for them, I saved the voicemail from the individual I dealt with, with him stating "your contract is cancelled, I apologize for the inconvenience". I'm still waiting for a call back from the same guy, but the people in the cancellation department were very rude. Tomorrow I will be going to the city building department, and this company is going to be in MAJOR trouble. After that I'll be headed to the BBB of South Florida. It's ridiculous that these people are willing to get shutdown, and would rather rip people off for as long as they can get away with it. This time, I guarantee, they will lose big.

(Added Feb 12/10) In May of 2007 we signed a security contract with Pinnacle Security which was later....(read the whole review)

(Added Jan 31/10) I returned having been gone for three months. My grandma had a new security system that made no sense since she couldn't hear it if it went off and had unintentionally set off the last one she had, that was provided free, and had it remove after an accidental 911 call. I contacted the company naively thinking the company would cancel the contract because the paperwork indicated the sales rep had filled out some of it, and whoever installed it had left the notes he wrote that indicated she did not understand the system when it was installed. My attempts to get a rational response got me no where. A family member took over and he could get nowhere with them. Research through the BBB website has shown that Pinnacle has had legal problems in multiple states accusing the company of operating without a specific license to fraudulent practices. I recommend anyone who is dealing with Pinnacle to contact the BBB and their state Attorney General's office.

(Added Jan 30/10) I have been a customer for 2 yrs and 8 months with Pinnacle Security and I can tell you that their service....(read the whole review)

(Added Jan 21/10) I just want say, Pinnacle is the worst in customer service. Its been a nightmare dealing with them and I've only been with Pinnacle for....(read the whole review)

(Added Jan 9/10) Pinnacle Security preys on the elderly and scams them. My mother can no longer....(read the whole review)

(Added Jan 9/10) This company is not a scam or ripoff. We as consumers need to....(read the whole review)

(Added Dec 30/09) Pinnacle Security fail to get proper permits before installing the system. The code inforcers are charging double the amount for the permits to the customers, due to Pinnacle failure to secure proper permit. Pinnacle customer service department don't know what they are doing. Everyone passes you on to another person, who doesn't understand anything. I wonder is this a legitamate company. Pinnacle breach the contract by not getting a permit before installing the system and now trying to collect from customer.

(Added Dec 29/09) My 83 year old father-in-law was conned into an alarm system from Pinnacle. To set the stage, here is....(read the whole review)

(Added Dec 29/09) This company is a total ripoff! Do not get an alarm system from them or you will....(read the whole review)

(Added Dec 28/09) Let me start off by saying Pinnacle preys on the elderly!!!! My parents had ADT Alarm system for several years and completely satisfied and....(read the whole review)

(Added Dec 14/09) No one forced you to buy the system! You are all pissed because you didn't read the contract first or you don't understand how to use the system properly! You are all blaming everyone but yourselves. Read, read, read! No refunds after 10 days! Watch the how-to dvd and pay the company what you agreed to pay them for the alarm system and monthly monitoring. Pinnacle is doing nothing wrong but providing protection for your home and family for a price. It's called business!!!

(Added Dec 12/09) For all the people who have written a good review on Pinnacle, I too was a pleased customer for awhile until....(read the whole review)

(Added Dec 12/09) I am not happy with Pinnacle Security. I was called very early one morning to state there was a problem with the alarm, but the caller could not provide any further information about the source of the problem. I called Pinnacle to follow up and I was told that there was no problem with the alarm. I had the motion detector put in, then as I have cats, was told I could not use it- which conflicted with what the sales guy said! I called to cancel my alarm due to financial reasons. I called twice to find out when I would receive a bill. The termination dept. could not tell me when a bill would be sent. Pinnacle sent my final payment (as I was cancelling in the middle of the contract and had to buy out the contract) to collections! I find it very frustrating that they sent the bill to collections instead of sending me the bill directly.

(Added Dec 4/09) I'm a representative for IPV Marketing, we do business with Pinnacle Security and....(read the whole review)

(Added Nov 24/09) Scam artists are the only words that describe Pinnacle. They cannot get anything straight on their paper work or from their customer service. No one seems to know what the other person is doing although they claim to record all calls. We took the service to help a young man who knew our son's family. I cannot complain about the installation, but once it was installed I learned they are monitored by Monitronics who are almost as useless as Pinnacle. We have been sent reams of paper work on which phone numbers are wrong and in one instance my husband was married to our daughter in law. All Pinnacle can say is "I'm sorry". I refuse to give them a credit card number and they informed us they do not bill customers. They do not receive payments from on line banking. How far in the past can they be living? Stay away from Pinnacle even if it means being without an alarm. They are useless, fraudulent, and totally unprepared to do business.

(Added Nov 23/09) My 80 year old mother had a different alarm service when this whole mess started. A sales rep came to the door, and told her he was with "the" security company and wanted to let her know that she was entitled to an upgrade since her contract was coming up for renewal. (Beware that the rep still hasn't said he was from a different company). He talked about all the upgrades and how easy it would be, and all she had to do was sign the new contract right then and there. Well of course she did, so when he gave her a copy of the contract, she was told welcome to Pinnacle. Well believe me she was really upset. So now we are fighting with this company that took advantage of a senior citizen, who didn't really understand what was going on. I am totally ashamed of this company.. that they would do this to senior citizen. I am making sure the BBB and the newspaper in that area are aware of what this company is doing...My husband and I live in an area of Houston, that uses security systems in every house, I have made all my friends and neighbors aware of this company, so no one will be using them..and I urge everyone else to not use this company, it could have been your mother or grandmother that was taken advantage of.

(Added Nov 19/09) (Updated Jan 31/10) I was basically hi-jacked by Pinnacle security. I had a ADT sign in....(read the whole review)

(Added Nov 16/09) I did go with Pinnacle after a door to door salesman talked with me. He made it sound so good that I gave it a try. He told me that I would receive 3 door sensors, and since I had a big dog, he put in a glass break sensor instead of a motion sensor. He also used ALL of my window sensors that he told me I had pre wired in my house. I was also told I would recieve a key remote. GUESS WHAT! Not only did I recive EVERYTHING he said I would, but I also got the new technology of that 2 way voice and the cell technology! However, I did get a double billing on my 1st months monitoring. But the salesman explained to me that would happen because I insisted that I wanted it to be drafted on the 15th of each month. Pinnacle said that the pro-rated diffrence will show on the very last billing cycle, which is fine. I don't know why everyone else seems to have such a bad time with Pinnacle, they did everything they told me they would and more!

(Added Nov 16/09) We have had the alarm for 6mos. We were told at the time of installation that our cat would not set off the motion detector. In the first month alone we had 3 false alarms at $75 a piece due to the cat setting off the motion detector. Pinnacle offered to come out and install a glass break to replace the motion detector... 5mos. later & havent seen that happen yet. We no longer live at the house where the alarm is installed & have been waiting for our transfer paperwork for a month now. We have had the transfer paperwork "mailed out" for a third time. We are paying for an alarm system in a house that we no longer live at, where a new tenant will be moving into within the next couple weeks. All Pinnacle can say is that they are sorry. If my credit was not in the 700's I would let that bogus company take me to collections. Pinnacle is the worst company I have ever dealt with. They should be ashamed of themselves.

(Added Nov 16/09) We had a Pinnacle Sales rep come to our door in May/2009 to offer the system for free. He said it was free because....(read the whole review)

(Added Nov 15/09) Wow... I'm not sure what to say. There are lots of negative reviews here. I purchased a new....(read the whole review)

(Added Nov 14/09) My uncle, who is Vietnamese and 70 years old, hooked up security service with Pinnacle service several months ago. He has had nothing but communication errors with them. Initially, the service tech set his password as Mountain not Mountain Dew (even though the paperwork says Mountain Dew). So when the alarm was tripped for the first time, he told the representative the password was Mountain Dew. They said that was incorrect and sent the police over. My uncle then had to pay the police department a $50 fine. He then came home from work and the alarm was tripped. He was unable to disable the alarm. When the woman came through the speaker she couldn't understand him, so she sent the police again. Now he has a $75 fine. If you think you are only doing business with people you understand, then why can your representatives not understand their own customers. So, I try to call and cancel the service for him to be told he agreed to a contract and would have to pay the remainder to cancel. So, if I understand this correctly, our elderly family members are required to hold up to their contract with poor service, but Pinnacle Security has no obligations to hold up any kind of service agreement. Think about this when you claim to be legitimate professionals!

(Added Nov 2/09) I just wanted to let everybody know out there, DO NOT ever go with Pinnacle Security. They are the worst company I have ever....(read the whole review)

(Added Nov 2/09) This Company is A BIG SCAM! My Father, who is 89 years young was scammed by this company. Like others I have read about just now, he speaks little English, he is Italian. He had a lady friend call to cancel this system within the 72 hour cancellation time, but the man on the other end of the line was EXTREMLY rude, and used very bad language to her so she said "I don't have to listen to this" and she hung up. Now we see in VERY small print in the contract that you must submit in writing! This is not what they told him! Funny how a company like this can go on after so many bad reviews and a bad rating from the BBB, but once again it shows that this company KNOWS who to target for this scam. First my father was told he owed $1100.00, we just a got a letter from a collection agency and it states he now owes $2500.00 even though they came and removed all the equipment! PLEASE do not use this company for any reason. We are going through an attorney to try to resolve this and I will keep you posted as to the results.

(Added Oct 24/09) (Updated Jan 22/10) I have been dealing with this nightmare of a company since my house was broken into in August 2009. SInce August I have spent countless hours on the phone and waiting for a tech who cancels on me. My motion dector has not worked since it has been installed. My tech who finally showed to an appointment states that I'm not the only one having this issue. He was told to give us extra equipment to make us happy. Well I'm not happy no matter how much equipment they give me. My house was broken into and I want my equipment to work. You can't seem to get a manager on the phone to get it resolved, and when you suggest that you want to cancel they state that there is a fee. All I want and expect is for an alarm system that I was sold to work. I suggest anyone researching systems to not go with Pinnacle, it is the worst service and customer service I have had. I would rather pay the extra money to another company and get the service and system I expect. Do not go with Pinnacle Security they are a joke.
Update:
My issue was not really resolved, I just gave up. If I had a choice and did not have to pay a cancellation fee I would have changed companies.

(Added Oct 15/09) As you can probably already tell, Pinnacle Security Systems is a scamming company. Almost everything their salespeople tell you should be considered false information. They will tell you anthing to get your name on the dotted line and then when the equipment does not work, you will spent endless hours (on hold) trying to get someone out to fix it. Mean while they still expect money. There should be someway to stop this company from doing business. They have an F rating by the Utah Better Business Bureau and you can go on any web site involving security companies and find article after article about their less than stellar busines practices, by people who have been lied to time after time by this company. If you try and talk with them, you play hell just trying to get to talk to warm body, and when you do get to speak with a person to inform them that what you were told by their salespeople was not congruent with what is on the contract, they simply say "So" "its not their problem" So have a nice day I hope someone has the resources to put a stop to this robbery of theft by deception.

(Added Oct 7/09) (Updated Jan 22/10) My complaint is against Pinnacle Security because they scammed my father....(read the whole review)

(Added Oct 6/09) The sales people are deceptive and use scare tactics....(read the whole review)

(Added Oct 5/09) We had service with Brinks that was almost up and we were happy with it, when a sales person from....(read the whole review)

(Added Sept 30/09) This company fooled my mother into taking a security system. The sales rep by the name of....(read the whole review)

(Added Sept 23/09) If you feel that you have been wronged by Pinnacle Security, read this and let your actions speak louder than your words....(read the whole review)

(Added Sept 23/09) This company is a huge rip-off!!! First of all, they said that a neighbor referred us to them and....(read the whole review)

(Added Sept 18/09) First, I want to correct a review from 9/09. Castle Rock did NOT buy out Pinnacle....(read the whole review)

(Added Sept 18/09) These are the most deceptive liars I have ever encountered and believe me I work in....(read the whole review)

(Added Sept 9/09) I have news for you all. Castle Rock Security has bought out Pinnacle and SAI. I had to call them today, because my alarm was malfunctioning, the techs were wonderful and the customer service reps were also amazing. When I called Pinnacle's 1-800 number it was disconnected. Haleluiah!

(Added Sept 9/09) (Updated Jan 22/10) Had Pinnacle install our company security system early May 2009. Installer set power supply to outlet tied to light switch. Every night I turned off lights, I would get 3-4 phone calls at my home at 2-4am stating that there was a power issue with the Pinnacle system. I immediately notified company of the issue, and then at least every other week since May. No return calls. No "Supervisor" was every available. No technician ever sent to solve the problem. I offered to remove equipment and return it and to just cxl contract and we all walk away, but they insisted that I would then owe entire balance on 3 year contract for a system that did not work right to begin with. Closest technician finally arrived 8/1 (from 3 hours away), and removed all equipment. Pinnacle is such a joke. Amazing. 2 overnight delivery letters and and FAX and never recd a response. In contrast, I have ADT at home, and no issues and when we did have a system issue, they responded immediately.
Update:
Following Pinnacle's legal department's threats against us for non-payment of an alarm system that did not work right from day one (turns out it was hard-wired to a wall switch that also operated our light, so as employees left and turned off light, it also turned off alarm. Real rocket-science. I finally attacked Pinnacle's legal department, and they relented and "in the interest of good relations" forgave us the "past due" for the alarm that never worked from day one. How benevolent of them.

(Added Sept 1/09) This company is trouble and much more! The sales rep knocked on my....(read the whole review)

(Added Sept 1/09) I just got my alarm installed on Aug 4, 2009 as of Aug 16 I was charge twice for the service and I hadn't had the service for a month. When I called and spoke with someone at the company, I was told that I was charge from 8-4 to 8-12 at $49 dollars and for another month because my due date was the 12th. of the mo, so on Aug. 12th. I was charged again. I was charged $90 for 1-mo and 8 days. I told the person on the phone, that it didn't sound right. I could understand if I was charge an install and I wasn't. We were told that the payment wouldn't come out until Aug. 12, but was taken out before. As of 8-25-09 I still haven't receive a statement. There was no I sorry this happen, let us make it right. I was like so sad to bad. I was displeased and felt as if I was scamed. The person that I spoke with just kept saying the same thing over and over. I told her it didn't matter how many times she explain it to me, I still would never understand how I was being charged for 8 days the same as a full month. I also asked about pro-rate, I was told Pinnacle don't do pro-rates. Once my contract is over I will be looking for another company, if this isn't made right.

(Added Aug 31/09) (Updated Jan 22/10) I have found Pinnacle to be the most difficult company I have ever encountered. Although the installed equipment seems to work properly, the billing procedure does not. I signed up for a mailed bill quarterly. Despite four phone calls with lengthy sessions with each agent of the company, no bill has ever arrived. I get two phone calls every day, dunning me for payment. As of this writing, I have no idea how much I owe, or where to send payment. I have even written the company through a certified letter. Still no bill. Still phone calls come every day. Evidently, Pinnacle doesn't understand that normal business procedure calls for mailing a bill to its customers. My advice is to stay away from Pinnacle.
Update:
The problem to which I alluded was finally resolved by Pinnacle. Now things seem to be going well.

(Added Aug 31/09) (Updated Jan 22/10) The sales guys were fine to deal with, although they neglected to tell us upfront about some of the taxes that would be charged on the monthly service fees ($2-$3/month). The technicians were awesome. Friendly guys who did everything they could to make sure we were happy with the system. The contract is a little longer than most, but not a big deal, since we need a monitoring service anyway. Overall, I think these guys are pretty decent to work with.
Update:
Actually, Pinnacle did adjust my monthly rate back to $39.99 from $42.00 a couple months ago. I am still satisfied with their service and have had no problems with my system. Pinnacle provides a needed service and gives us the security equipment to use. My biggest concern will likely come when my contract is completed. Will they be unresponsive to registered letters asking for termination of service. Other alarm companies tend to be unresponsive to requests for service termination, even when made in good faith after the contract expires. I guess only time will tell if Pinnacle acts in a similar manner.

(Added Aug 24/09) This is the best alarm I have ever had. I have looked into a lot of companies, but I decided that Pinnacle beat all the other offers. Everything was exactly as the sales rep said. I feel like I got a great deal, and I love the system.

(Added Aug 24/09) (Updated Jan 22/10) I recently called Pinnacle Alarms customer service to get a technician to come to my home and fix my alrm system. I spoke to customer service about the problem I am having. Told him I called a week prior to have a tech call me to set up an appointment to come to my house. I told him I have not received a phone call to get this system fixed. He the told me to fix the problem myself if I wasn't satisfied with the service. What this means is that this service does not care about the customer. I am very upset with them and stopped all payments to Pinnacle.
Update:
They have not resolved this matter and I stopped all payments to Pinnacle Alarm Company.

(Added Aug 23/09) I love Pinnacle Security. They have been so great to me, this is the second time that I have used them. The last time I had to cancel early but they only charged me $400 for it! My sales rep was amazing, I think that everyone should use it! Really, just read the contract before you sign and you will have no problem. Of course sales reps have to sugar coat stuff otherwise you wouldn't go for it. But honestly, this was and is amazing! I didn't know about their free moving policy, otherwise I wouldn't have cancelled. They didn't charge me for the install either time (I heard sometime they do though, I guess the rep gets more money). Anyway, this is an amazing company. If anything choose this one!

(Added Aug 23/09) I am a lead tech for Pinnacle, and I say to all you haters: read contracts and know what you want before you put us down. I am a professional and have had nothing but compliments from customers since I started. There may be a few bad apples in the company, but people like me are tired of you all saying it's the company when it might be just that one person ruining it for the rest of us. So just think before you speak bad about us. Thanks!

(Added Aug 18/09) We just had ours installed. So far all seems well. A free system, free activation, works for me. A monthly monitoring charge for 36 months. Sounds like a great deal to me. Very nice system as well, much better than ADT.

(Added Aug 13/09) I, too, was snowed by a Pinnacle sales rep....(read the whole review)

(Added Aug 12/09) I have had Pinnacle for a little under a year and it was truly a fantastic experience until I had a problem. I judge a company by how well I am treated after the sale and Pinnacle simply doesn't care once they have a signature. A sensor went bad and woke us up at all times during the night. I replaced the battery and it continued. When I called the company they told me they were mailing out a new sensor and to call when it arrived. I called back the day it was suppose to arrive and was told that they were sending it out that day. Bottom line is I found out first hand that they will outright lie to you and not honor their products. The customer service department gave me lines that were obviously memorized and they refused to deviate or hold a conversation.

(Added Aug 12/09) Pinnacle Security came to our door selling service better than ADT and Brinks because they would respond to any alarm and they sold us a motion alarm that was supposed to be ok for animals. The first time we used the alarm it went off in our home. Instead of calling us, they called our emergency contacts, family in Texas, that had to call me and tell me my alarm was going off. We rushed home to find that the cat set off the alarm. No matter how many calls we made we never got the service to act correctly and we wanted to cancel because we were not using it. When we tried to cancel our service due to bad service they sold our account to ADT and are charging us for the remaining service. This company is a rip off and I would say go to one of the many companies they sell their customers to, don't use Pinnacle Security.

(Added Aug 5/09) Simply, Pinnacle security operates just like every other company out on the market....(read the whole review)

(Added Aug 5/09) Please do not buy Pinnacle Security. They installed the alarm system wrong, the system started falling off the wall, when they installed the alarm system it kicked out my landline so that it will not ring and now they tell me it will be September, waited a month allready before we may see a technician but it could be be December. What really got me is that I have to pay the monthly fee and then they will reimburse me later. Do not trust them, they are a scam company who only want your money. Customer service to them means get your money because you owe something for nothing.

(Added Aug 4/09) I had the Pinnacle Alarm System installed on July10, 2009. The alarm woke me up at....(read the whole review)

(Added Aug 3/09) At first I was very pleased with this company. Then I realized....(read the whole review)

(Added Aug 2/09) An alarm sales rep came to my door less than a week ago. This alarm company rep knew exactly....(read the whole review)

(Added July 28/09) I am extremely satisfied with the alarm, the sales rep, the tech, and the company. First off, read the contract!! Most of the complaints I have read would have been taken care of by doing just that. Second off, you have to realise that some salesman lie and some are honest. If you happen to have an experience with a dishonest rep then blame the person. I have found the company as a whole to be top notch compared to other companies I have used. I find it sad that a few bad representatives have to ruin it for the company. Five stars in my book.

(Added July 28/09) I recommend Pinnacle, I live in northern California and just got a Pinnacle security system installed in my house. I did a lot of research and was a little hesitant to get it, but all in all I couldn't be happier. Both the equipment and the service have been exactly what I had hoped for. I liked that the sales man took plenty of time to go over every thing that I was signing. I have had other alarm companies in the past but if I had to recommend one, it would be Pinnacle.

(Added July 27/09) A Pinnacle sales rep contacted me two days ago about installing a system. I kept asking....(read the whole review)

(Added July 22/09) We had them install sensors, and they broke a window during the install and have refused to fix the window. We recently received a form letter without signature telling us they would not be fixing the damage caused by their installer. Think twice before doing business with this company.

(Added July 15/09) I just had my new alarm system installed a few weeks ago, and at first I was a little hesitant, then I saw that the tech for pinnacle was very professional and installed it quickly and very professionally. Then Monday I had a problem with the control panel and called up pinnacle customer support and they helped me very quickly. All in all, I love the new system and they were very easy to work with and got everything done extremely fast. Number 1 in customer support in my book.

(Added July 15/09) I had the same problem cancelling. After installing the system at 11:30 it started telling me that I had a low battery. I called the company the next morning and told them I needed to have this fixed or I would have to exercise the right of recision clause. No one called me back so at 10:20 I faxed the cancellation 2 times. That was May 30th. I am still getting calls from the alarm company about a low battery (I haven't been turning the alarm on). I continue to call and get nowhere. Nevermind that they lied and said that if my phone line got cut my old alarm wouldn't sound .. I got a call immediately from ADT when Pinnacle was installing.

(Added July 7/09) (Updated Oct 15/09) Well, I decided to use the Notice of Cancellation Clause that is suppose to allow the consumer to cancel the agreement within three business days....(read the whole review)

(Added July 7/09) We have had a very positive experience with Pinnacle. I am sorry to have read about....(read the whole review)

(Added July 6/09) BUY LOCAL! Just returned from viewing a recent Pinnacle alarm installation. This new customer had a perfectly funtioning Honeywell "hard wired" alarm system with only one backup battery in the main panel. Now they have a "wireless" system with batteries in the panel, in two door transmitters and in two wireless motion detectors. Customer was convinced that she needed to swap out all the equipment so that she could be monitored without a phone line. Had she contacted any reputable LOCAL alarm comapany, simply adding a cellular communicator to the existing system would have gotten her monitored for less money a month using a more reliable and cost effective hard wired system. UNBELIEVABLE!

(Added June 24/09) I live in Plainfield, NJ and I signed up with Pinnacle last week. There have been some robberies in the neighborhood, but the sales rep didn't use any....(read the whole review)

(Added June 24/09) Let me start off by saying that Pinnacle is a horrible and unethical company that lies and scams to get your business....(read the whole review)

(Added June 22/09) I was scammed by Pinnacle Security. In my opinion, everyone I talked with at the company lied to me about one thing or another....(read the whole review)

(Added June 19/09) We were told too many things that is not true. Our alarm went off and no one responded not the company or anyone else, so much for feeling safe. I was told that at the end of June we would pay $40 well!!!!! last week they took $48.70 from our account. Do they no realize people in their 80's have to watch their pennies. We tryed for days to find out what to do to have the contract stopped and finally talked to someone and they said to sign the form and fax it to them and they would take care of cancelling the contract. Well, again a lie we have yet heard anything from them!!!! Oh yeah! The system is free but you pay a fee to the city police and ambulance service. Give them a call and see if they know anything about getting money from them.

(Added June 14/09) I just recently had my system installed in Regina, Saskatchewan, Canada. Pinnacle is a new company here....(read the whole review)

(Added June 14/09) I recently just signed up with Pinnacle Security, and it's been a great experience from the day the sales rep came to my door....(read the whole review)

(Added June 11/09) Same sales techniques used here in Indiana. Do not agree to have them install immediately, that is the key. Same bs about "model home" etc....(read the whole review)

(Added June 10/09) I was glad to see that my father was not the only one scammed by these people! I was out of the country on....(read the whole review)

(Added June 10/09) Got a Pinnacle system 5 months ago. No complaints. They have kept all of their promises. I like the system they put in my house. It is a GE concord. I used to have a Honeywell Ademco system and I like the concord better!

(Added June 10/09) Great system. The only time people get on to submit reviews is when they have had a bad experience. Pinnacle is a great alarm company. I've had my system for two months now and the people were some of the most friendly nicest people that you will ever meet. I have got a few of my friends and family to get the alarm too and have been greatly satisfied!

(Added June 6/09) Terrible Company!!! Do not sign up with this company! My husband was home one night....(read the whole review)

(Added May 25/09) Just found out after 6 months of "monitoring", my system was never "registered" with the local authorities, thusly, I was never truly protected. Found out through Pinnacles monitoring company I needed a permit to make it official with the police etc. Do not do business with this company. ADT, Brink's, anybody else is legitimate. Pinnacle is a joke and needs to be shut down.

(Added May 24/09) (Updated May 27/09) We bought our system from a door to door salesman on a Friday evening and had it installed the same night. The salesman was very nice and answered all of my questions patiently....(read the whole review)

(Added May 24/09) I had this system installed in my home about 2 weeks ago. Well, there was a break in at my home on last Friday....(read the whole review)

(Added May 15/09) OMG, this is one of the worst experiences in my life. I already had an alarm system in place when we signed the contract with Pinnacle....(read the whole review)

(Added April 28/09) To all those who have had a bad deal with Pinnacle- I am very sorry. Pinnacle is still a growing company, and with that can come bad sales people. It is actually a legit, and very good service, but as with anything, you the consumer need to ask questions. You the consumer need to read the contract. No one can make anyone buy or sign anything, or be conned into getting anything, that is unless you are stupid. If you just read that, and it made you mad, sorry. The truth hurts.

(Added April 24/09) I had SAI monitoring which was good. I just signed up with Pinnacle and they are great. The sales rep gave me the promotional no cost equipment system and I bought a few upgrades. The reason I got it was for the 2-way voice system. My old one they called on the phone and the cops took forever to come to my house. With the new system they can talk over the intercom and send the cops right away.

(Added April 24/09) Just spent an hour with cancellation supervisor....(read the whole review)

(Added April 23/09) Pinnacle has been wonderful! To all the people with negative reviews, all the concerns mentioned were addressed in the contract. I took the time with the nice sales rep that came to my home to ask questions and make sure I understood everything. It's my responsibility to make sure - can manage my budget, not his. So I asked when my first payment would be, when I would be billed, what the terms of the contract were... and for the most part, every question I had was answered in the paperwork already! Here's my advice: if you're going to sign up with ANY company for ANYTHING take the responsibility on yourself to read the full contract you sign!! If you don't read it and there's something you dislike, you're bound to it anyway. If you take the extra 2 minutes, you'll know what to expect and it'll be as smooth a ride as it has been for me!

(Added Mar 12/09) What happened to our friend Sachiko is a horror story and we certainly would not recommend that anyone consider Pinnacle Security as their source for an alarm system....(read the whole review)

(Added Mar 10/09) First off I would like to say I am so thankful for my security system!! Pinnacle Security is an honest company!!! I had another alarm company but chose to switch to Pinnacle, after being broken into and the police were never notified! Pinnacle installed the system in the same day and I didnt have to pay for any additional equipment, I am very pleased with my service and would recommend this alarm company to anyone!!

(Added Mar 9/09) So when I first signed up with them, over a year and a half ago I had no problems whatsoever. We were told moving would be no problem....(read the whole review)

(Added Feb 17/09) We have the Pinnacle/GE Simon in place for several months and really like it....(read the whole review)