Unbiased Pinnacle Security Alarm Customer Reviews

(Added Oct 6/08) We have enjoyed our experience with Pinnacle. The sales man was great and the service has been exactly what we were looking for.

(Added Oct 6/08) The day after we closed on our new home, two salesmen knocked on our door from Pinnacle Security. They talked us into....(read the whole review)

(Added Oct 5/08) I wish I had visited this website before I signed up for this service in Omaha NE....(read the whole review)

(Added Oct 3/08) We got Pinnacle about 6 months ago and have had no problems. Plus I've refered several of my friends. To my knowlege everyone is content. I don't understand all these complaints. It sounds to me like they had better get on the ball and make someother people happy like me.

(Added Sept 19/08) Service has been good, my garage door popped open while leaving and monitoring service called me right away to let me know alarm had been triggered. I have been very pleased with them for over a year now and their response.

(Added Sept 16/08) DO NOT USE Pinnacle! I called to see the status of my contract today. I have been with them 15 months and discovered that....(read the whole review)

(Added Sept 14/08) We got out service in April and everytime it has gone off no one has ever called. It hasn't worked since July and keep getting....(read the whole review)

(Added Aug 27/08) Under no circumstances should anyone EVER do business with Pinnacle Security. Working with them has been nothing but a NIGHTMARE from the night....(read the whole review)

(Added Aug 22/08) I had two Pinnacle sales men come to my house today. I am a stay at home mom and because they stopped during the day, my....(read the whole review)

(Added Aug 12/08) I had a Pinnacle rep come by my home yesterday. He refused to give me a business card or any other contact information....(read the whole review)

(Added Aug 1/08) I love it. I don't understand the complaints. Free equipment for a monitoring agreement....(read the whole review)

(Added Aug 1/08) We had the nice young man show up to offer us a great deal if we'd switch companies. Well, couple bucks a month anyway and another smoke detector....(read the whole review)

(Added July 31/08) I was also duped into this contract. I have no idea why I signed the contract or why I didn't tell her to take a hike....(read the whole review)

(Added July 30/08) I've had my Pinnacle alarm for over a year now, and have been happy with it. That is, until I had to call and change my banking information....(read the whole review)

(Added July 18/08) I too was duped into signing the most ridiculous contract on the planet. The sales rep was professional and nice, but the technician showed up right after and was....(read the whole review)

(Added July 18/08) Pinnacle tried to sell my family an alarm system. The salesman wouldn't leave, and he was asking a lot of personal questions after I told him to leave 3 times. He wanted to know how many exits I had my neighbors names and what time we went to work and such. He scared me.

(Added July 17/08) Why are some people so rude to door to door sales people? I purchased my Pinnacle security system about 2 months ago....(read the whole review)

(Added July 14/08) My 85 yr father owns 2 properties; the one he lives in and one is a rental. The tenant was contacted via phone regarding security, my father told her to have Pinnacle contact him....(read the whole review)

(Added June 28/08) We just got a Pinnacle alarm system installed in our home and whatever you do dont make the same mistake we did....(read the whole review)

(Added June 24/08) I just got this system installed in my home, the rep was very nice as well as the techs. The system is great and I feel very secure in my home now. It was a very good investment!

(Added June 6/08) We originally had no problems with Pinnacle while the system was functioning. However, when we decided to terminate....(read the whole review)

(Added June 4/08) A Sales rep from Pinnacle came to my door and tried to convince me that I live in an unsafe neighborhood, told me my dog was not a very good guard dog, and would not leave when I told him I'm not interested. Way too agressive and then downright rude.

(Added May 30/08) Two weeks ago I purchased an 8-point alarm system from Pinnacle as one of their "seed" customers in the midwest and got what appears to be a very good deal....(read the whole review)

(Added May 27/08) I've had Pinnacle for 2 yrs now and have not had any problems at all....(read the whole review)

(Added April/08) (Updated Sept 30/08) I have had horrible experiences with Pinnacle, and it seems that they just keep getting worse. We had it installed 2 years ago. Because we use Vonage, we couldn't get....(read the whole review)

I wanted to warn others about the Pinnacle security system that I purchased only a month ago. Coincidentally, 2-3 weeks after it was installed....(read the whole review)

Pinnacle Security professes on their website to "listen to each customer's concerns." However, from my experience that couldn't be further from the truth....(read the whole review)

Beware of any security company that only gives you 3 days to decide if it will work for you. It takes over 3 weeks to get just a few of the bugs out of the system. By that point....(read the whole review)