Reviews For: Interface Security Systems
Interface Security is based in St Louis, Missouri, but the company has locations nation-wide. Interface generally serves the higher-end business and residential market. As you browse through the Interface Security reviews on this page, keep in mind this company has thousands of other clients that may or may not be satisfied with their service. If you are a present or former client of Interface, please submit a review. Reviews are only edited for vulgar language and/or spam.
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| (Added Feb 12/10) We have had this home security system for 15 yrs. In October, 2009, we cancelled due to the fact that we are moving. Today, Feb. 1, 2010, we received a statement for $149.90 for the "balance of contract" (through May 31, 2010). This is definitely a case for the BBB and FTC. |
| (Added Oct 15/09) Interface is okay until you try to leave their service - then WATCH OUT! They are still trying to make me pay them the remainder of a year of service, even after I met the 3 year contract ($280). |
| (Added July 2/09) Do not use this company! They will make you sign a 36 month agreement. They do not respond to alarms and their contract even states that they are not responsible if they do not respond. Also if you move they will make you sign yet another contract. First you have to have a sales person come out (48 hours) then another week to wait for a technician. It's awful and their office is extremely rude and acts as if they could care less about your safety. Don't make the mistake that I did, skip this company. |
| (Added Nov 18/08) Their system works OK I guess. It's the back office that is a NIGHTMARE. I had my system go out and it took three months to get it fixed. After reporting the problem, I still continued to pay, but after a month of waiting I said forget it and stopped. If Interface was as quick about responding to problems as they are about billing, this would be an excellent company, but alas it isn't so. They got all huffy and I explained that I would refuse to pay for a service that didn't work, especially after paying for a month of non-functioning service. It took several hours of bickering before it was resolved. After disconnecting service after a move, I'm still getting hassled for payment EVEN THOUGH I CANCELLED SERVICE. WOULD NOT RECOMMEND THIS COMPANY!!! |
| (Added Oct 17/08) Interface is a good company (i.e. the product works, it's the operations that has something left to be desired). But they have poor phone response time in an emergency, and their invoicing has hidden fees. They bill for fuel, labor, travel, and a fee for invoicing you. To change a head or reset a station will run $200. |
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