





| (Added June 10/08) This is in response to the person who said that they can not get in touch with anybody from First Alert Professional. I am the customer care person for First Alert Professional and you can contact me at 1-800-852-0086 ext 2742 and I will do my best to help you. Kate First Alert Professional Security Systems email : first_alert_mktg@firstalertpro.com |
| I have a First Alert professional alarm system that was already installed in my home when I moved in. The problem I have is since it was installed by a previous owner I don't have the 4 digit code to deactivate it. This would not be a problem except the system is detecting a code 17 dining room motions and once a minute it chimes. This is very annoying as you can imagine, and the good people at First Alert are impossible to contact. I have tried both calling and Emails, and none of my messages have been answered. Terrible customer service. |