Unbiased Security APX Alarm Customer Reviews

(Added July 26/10) This is about APX and is a cautionary tale for anyone who is....(read the whole review)

(Added July 19/10) An APX sales rep came to our house around 8:00 Tuesday evening, so I....(read the whole review)

(Added July 11/10) (Updated July 19/10) First off - getting an APX system was OUR FAULT - we should have NEVER let the salesman in the door and....(read the whole review)

(Added July 11/10) I have had APX alarm for over a year. We are extremely happy with it. We feel extremely safe with it I would not want to be without it at this point. I do not have a phone nor do I need a phone with APX. We also have two fire alarms one upstairs and one down which are connected to the alarm system if we are not home and there is a fire the fire dept with be contacted. How can you beat that? I don't know why all the bad reviews look at other prices see what you are getting. Most alarms require a phone and if they don't you are going to pay..I have done my research and APX is the best price available for what you are getting.

(Added July 1/10) I recently had APX system installed in my house. The sales and installation folks were very friendly and professional. The activation and monthly service fees were explained clearly and were double-confirmed over the phone. I am very happy with the system. I use my smartphone to control the alarm. Very cool.

(Added July 1/10) Beware of strong sales tactics. A salesman came to our door and....(read the whole review)

(Added June 30/10) We've recently installed a APX alarm system I can't say that....(read the whole review)

(Added June 24/10) We got a knock at our door last night around 6pm....(read the whole review)

(Added June 24/10) These guys were great. The came to the door offering free alarm systems with a monitoring contract and the advertisement for them of the solar-lighted APX sign in the front yard. My house had a built-in alarm that wasn't subscribed to a monitoring service. They were able to tap into that system with no problem, replacing only the control panel with an awesome touch screen one. No scams, all fees and charges were shown to me in advance, and they were all kiss-butt friendly. Myself and quite a few of my neighbors all signed up.

(Added June 23/10) I am writing about a horrible experience my Mother went through with APX....(read the whole review)

(Added June 12/10) To start off, we feel that we have also been scammed! We got a knock at the door....(read the whole review)

(Added June 12/10) Rep came to my door and before I could tell him to get lost, he was already giving me his verbatum plan to....(read the whole review)

(Added June 11/10) If you don't take anyone's word for it. Take mine... I've done the trials, I've done the checks and....(read the whole review)

(Added June 10/10) I live in an area that has since become a haven for "out of town" and deadbeat landlords. What was once a nice area has become....(read the whole review)

(Added May 28/10) I have had Apx for 3 years now and I love it! I really did my research on this company and have been very pleased, the reps were kind and clear. I was even contacted to be informed that a battery was low on one of my sensors. I cant say enough about how happy i have been. I had ADT before. My home was broken into and by the time the police showed up, all the police had left to do was take finger prints. Lol. Honestly I'm sure some people may have had a bad experience here and there. But there is always a sour apple in every bunch. I have been very happy.

(Added May 28/10) (APX Employee) I am a former sales rep for APX. I am an honest person and believe in the product that I sold, that is why I have and APX system in my home and have help put them in members of my families home. As far as the monitoring rate, it is competitive and you get what you pay for. For the most part APX has superior equipment and superior service. As far as people saying that the sales person scammed them, I don't have much sympathy for you. 1st off the contract is only a page long. READ IT! And 2nd off there is a survey that every costumer has to do before the sales rep leaves. In this survey they go over the monthly monitoring rate and you have to agree with what they say. The go over the length of the contract and you have to say you agree. They go over activation fees. They ask you if any side deals have been made. So not only do you have a written contract that you agree to you have a verbal contract that is recorded. I understand that there are shady people out there, but just pay attention to what you sign and agree to.

(Added May 28/10) Find another company! We were lied to from the start. Promised a total of....(read the whole review)

(Added May 28/10) I really wish I had a chance to read these reviews before APX came knocking on my door last Saturday....(read the whole review)

(Added May 27/10) We have been very happy with the service and follow up from this company. There were items promised after the inital install and APX was here at the scheduled time to install them as promised. The system works as expected and I believe it is state of the art. I would have no problem recommending this company to family or friends.

(Added May 19/10) This so-called wonderful company entered our lives from June 2006 through August of 2007 and in all honesty it was a total nightmare. They were to bill us $77.99 per month for three months and then it would be $44.99 each month thereafter. Well, they billed us $77.99 the first three months, the fourth month they billed us twice for $77.99 and an additional $44.99 - We called them, it was like talking to a wall, their inhouse reps were morons, promises not kept refunds not made etc. In conclusion we took them to court, of course the idiots did not show up, so we now have a Judgment against them in the amount of $318.00 so if they ever try to screw with us they truly will be sorry. This is the only way to deal people like this.

(Added May 18/10) DO NOT GO WITH THIS COMPANY.. I was told by the salesman that if times got hard I could cancel my service with a cancelation fee of cource. Last year I called to do just that. The informed me that i had to go bank rupt or sell my home to get out of this contract. Also the salesman lowered the price because of my sceptisism. And never once did I pay that price. I have contacted them numerous times regarding my service and the manager will never call you back there is never one on staff. It took me cutting off payment for someone to call me back.

(Added May 18/10) (APX Employee) I am an APX Alarm sales rep. I have read some of these posts and agree whole heartedly with many of them. The service is great (I back that up with my own personal use of the system) and the Customer service is incredible. The only problem is that you do run in to the SALES reps. I have been working with an amazing office for a few years now and don't understand the need for the lies. As a rep, I know that the system sells itself. People like the idea of security and I feel that it is my job to tell them that there is an affordable system out there that will take great care of them. There is no need to lie to get the system in the home. I tell the truth, the whole truth.....and nothing but that and I do just fine with my sales every year. I want to apologize to all of you who have had bad rep experiences. And I also want to say good work to the reps who have helped the happy customers. I wish that all the sales guys had the time to just explain the benefits that actually do exist and stop wasting time dodging questions and attempting to alter perceptions. I love my job, it's just sad that I can't love all my co-workers.

(Added May 18/10) I love my APX System. Previously had Guardian Protection, and Broadview (Brinks home security). There response time beats both of them. Within 30 seconds of the alarm going off they are already ringing the phones. They are very nice people also. I accidently set of the fire alarm and was suprised when then lady said "I'm glad your alright"- most alarm companies are rude and hang up. They are very passionate about what they do and there response time like a said is UNBEATABLE. No False alarms to date.

(Added Apr 30/10) My wife and I had talked about getting an alarm system in the past, and finally got one. We had heard a lot of good things about APX, so we decided to go through them for our service. They technician did a very good job installing our system and was very professional. We absolutely love having the cellular system and the touch screen keypad. It all works and looks great, and we don't have to purchase a home phone to run it. Very satisfied with the alarm and the company so far. Would recommend their service to anyone and products.

(Added Apr 30/10) After checking with all of the local and national companies that offer security systems, we decided to go with APX after a visit from one of the salesmen. I normally do not like the door-to-door type, but we had received visits from all the major companies. The salesman was (unlike the other companies) completely helpful, not pushy at all, very informative, courteous and professional (a big selling point for us). After seeing the features (iphone/computer monitoring, etc) we decided to have a system installed thinking probably set up an appointment, wrong, they were there in 20 minutes, and the system was installed in an hour. The control panel looks great, does what I need it to do and the service has been top notch so far. The contract was for 39 months and pretty self expanatory, also around the same price I was quoted from ADT and others. I will update this posting good or bad based upon any further experience.

(Added Apr 21/10) I did a lot of research of various alarm companies. This website had a lot of horror stories for....(read the whole review)

(Added Apr 21/10) Do not go with this company. I signed on a little less than 3 years ago. My system hasn't worked since September 09. I have called about it but they only want to charge more money to save a poorly constructed system. I have been anxiously awaiting the time when I could cancel this system for three years. Now, despite the fact that I called before my three year contract is up, I have been told that I have been automatically renewed for another year. I have contacted the attorney general's office as well as the Better business bureau. APX/Castlerock has hundreds of complaints filed about this subject. If your contract is up, make sure to send written notice 30 days before your contract is up or they will automatically renew your contract. If I can't get this resolved a class action suit is being formed as well. Be very careful what you are signing up for. You may not be able to get out of your contract.

(Added Apr 12/10) Hi!! Just a couple of minutes ago I enter the wrong code and 5-8 minutes later, police arrived at my home. It seems like I enter the Panic code and where the police can hear everything that happens in the house, of course my son was playing Call of Duty on his playstation and it sounded like something bad was going on inside the house. The response was IMMEDIATE!
(Note from admin: The police are never directly connected to your home. The reviewer above is most likely referring to the monitoring station and its staff.)

(Added Mar 24/10) While I have been happy with APX, I too got scammed by the salesman assuring me I could "get out" of my ADT contract. I didn't realize I still had several years on my ADT contract, so now I am stuck paying for double monitoring service. I am on the brink of bankruptcy after losing my job and not sure what will happen.

(Added Mar 12/10) Ok, there are a lot of bad reviews on this company, but it is mostly on the side of the salesmen and technicians. So after a little research I found the problem. This company recruits people to sell and such but isn't able to do ethic control on them when they are out in the field. So my suggestion is to call the company if you are thinking of buying and ask the customer service (which is amazing by the way) and see if you're being lied to or not. Don't buy from the liars, buy from the sales that are honest because they will get you the right technician and do the paperwork correctly and make your life a whole lot easier.

(Added Mar 4/10) I had my APX alarm system installed in January of this year, 2010. My friend, who was recently coming over to borrow a tool from me, entered into my home and didn't know the alarm code. I forgot to give it to him being that the alarm is new in my home. He called me worried as an operator asked him for his name and password over the intercom system on the keypad. I rushed home, I was two minutes away, and found the cops had already arrived. My friend told me that it wasn't longer then five minutes before the police arrived. I showed my ID and thanked the officer for the fast response as well as apologized for the false call. My friend was very satisfied with the response time and is a firm believer in the assistance alarm systems could provide in a time of need. The system worked exactly as I hoped it would.

(Added Feb 25/10) After much research my wife and I decided to go with APX. During our research we discovered many negative reviews from this company, however most of the other companies were rude and pushy. We compiled bids from many companies and APX was by far the best. The installer showed up at his appointed time, installed the alarm system and when he completed we decided that the spot originally picked for the control panel (i.e. keypad) was not where we wanted it. The installer was eager to please us and relocated the panel without any problem. We were promised a second control panel which the installer said was back ordered. I contacted APX today, they set up an appointment time and will install the panel next week. What was impressive was that after I talked to them from work, my wife was contacted by APX to schedule the install. She was not aware I had already accomplished this until the lady on the phone went into my account and discovered I had already done so. They provided all they said they would including what I consider very good customer service. They seem to be on top of their game.

(Added Feb 25/10) I've had APX for almost a year now and am very happy with my service. I can't compare it to any other services, because this is the first alarm company I've ever used. I'm in a 3 year contract, but I've never been one to shy away from the contracts (cell phone, satellite, etc.). The way I see it, it locks in the price so I don't have to worry about it going up and I'm not moving anywhere any time soon. Even if I did move, they'll move/reinstall the service for free. Every interaction I've had with them has been professional and courteous, so no complaints there. I know they monitor the service well, because I've accidentally set it off a couple times and within the minute they were calling my cell to check if everything was ok. The equipment runs great, never had any problems there besides user error. All in all, I'm very satisfied with the entire experience and would definitely recommend them to friends and family.

(Added Feb 24/10) I am very disappointed and absolutely not satisfied with the alarm system I got in the summer of 2007 from APX. It not only does not cover any potential intrusions through any windows or have any motion detectors in the house, it has not functioned properly when needed on several occasions for medical help. It has also caused interference with my telephone line and internet DSL service due to APX never having installed a filter on my phone line, which my telephone provider has informed me is necessary and is the responsibility of the alarm service to install. I have encountered quite friendly customer service reps at APX who are all too quick to transfer me to other friendly APX technicians that have often had me push certain numbers on the alarm keypad in order to "test" or "fix" something. They have been known to leave the system on "test" mode when my intentions were to have it active and hopefully functioning properly. Just because they say "perfect! It's working just like it should." does not mean that it actually is on many occasions on my side. I'd bet Jack the Ripper was quite friendly too just prior to striking! Most recently I was pushed to purchase a new panel for a supposedly discounted price through Facebook. That's definitely not going to happen.

(Added Feb 14/10) I placed my alarm in in August 09. I live in San Juan Puerto Rico. I found the USA representative very helpful and the techs that work on staff great. On Jan 29, 2010 an intruder attempted to enter my house. The alarm went off, and Apx called me right away to tell me the sensor went off in the kitchen. They called the police and they were at my house within 5 minutes. They saved my life. So many complaints here on this board, but let me tell you, this alarm company saved my life. Yes, it is expensive, but it is worth every single penny. They are professional and a great company. I think they are a great company! Thanks APX!

(Added Jan 31/10) I work for APX alarm as a tech support rep. The system does have some flaws and yes, the sales reps don't tell the whole truth. But you can't find better customer service anywhere. I'm not just saying it because I work for the company. The only reason why systems don't respond correctly is because of poor upkeep. Customers need to test their systems periodically...let's face it, it's man made equipment which is bound to fail. Your investing your money in it, why not check it every now and then. As a tech support rep, the majority of people that are upset at me is because they don't know their security code or they never knew how to you the system. It gets down to lazy people. You can't buy a car and forget to fill it with gas or change the oil. The alarm system is good and will work. It just depends on you to check it and how to effectively use it.

(Added Jan 9/10) Overall a great experience. I got a knock on the door, but everything was explained very clearly and I read the contract thoroughly before signing. APX monthly monitoring was actually LESS expensive than others in my area. I knew I had made the right decision when I actually bumped one of the sensors...and had a call within 10 seconds asking for the password. Going door to door may not be the best way of doing it, but the service is worth it.

(Added Dec 4/09) I am very dissatisfied with APX Alarm. How and why I got talked into changing from Brinks to APX still mystifies me. I was told I could get out of my Brinks contract easily because I had had it so long [over 5 years]. I did not realize I was on a year to year Brinks contract after the initial contract. I ended up paying a much higher fee with APX. It is my fault for changing to APX, but I do not think the sales rep should have said it was standard to get out of the Brinks contract that currently was in place. The sales rep also did not point out the 3 day cancellation clause in the contract, which definitely should have been done at the time the contract was signed. Now I am stuck with paying for a disconnected Brinks and a connected APX for 3 years.

(Added Nov 24/09) APX Alarm came to my door and talked me out of my ADT alarm, telling that they were a much better monitoring company and telling me how terrible ADT was. I signed a 3 year contract at a much higher price thinking I was getting better service. I was just notified that APX has sold my monitoring contract to ADT. So I am back with ADT at a much higher price then before APX came along. I feel very scammed and would not recommend either company after the way both companies customer service treated me and my inquires.

(Added Nov 16/09) Apx alarms pulled a couple of fast ones on me. First, after about a year they stopped providing the direct line to the police and contracted rent-a-cops for alarm response. Secondly, I was recently informed that my contract was sold to ADT. Origanlly, I signed a contract with APX becasue they claimed to have features and customer service that their main competitor in the area (ADT) did not. None the less the now "sister company" seems to have now met the standard becasue they own my contract. This is a same on me moment because I did not read stipulation #14 on the back of the contract which states they can do this. My point is, as consumers you might as well choose whomever has the best price point (when apples are to apples) because your contract can be traded like currency. Also, read all the stipulations in the contract. In both of my cases they protected themselves contractually. When you find these stipulation, shame the salesman into giving you a better price. After all do you really sleep better at night knowing that rent-a-cop is watching over a contract they may sell tomorrow. I really hate having my credit card and billing info traded. Wouldn't you?

(Added Nov 2/09) I signed up with APX several months ago and have been very pleased. Although the monthly monitoring fees are about double what I was paying before, I was able to cancel my telephone landline because the APX monitoring is all cellular and not through the telephone landline as was my previous monitoring company. I was thinking of cancelling the landline anyways and just use a cell phone. So, at the end of the day I am actually saving money. Also, APX provides excellent service. I have had a few false alarms and they have responded instantly. I also recently constructed a detached garage which I wanted alarmed also. APX supplied me with the necessary hardware at a very reasonable price. I don't normally sign contracts with door to door salespeople but in this case I'm glad I did.

(Added Oct 24/09) Your house is not secure with this company! My mother had this system placed at her house about....(read the whole review)

(Added Oct 15/09) Although I wish it had not taken so long, a representative from APX Alarm's own consumer advocacy division recently contacted us about an ongoing unresolved contract dispute. After reviewing our circumstances, APX called us and offered a fully satisfactory resolution. This is a large and growing company and I hope this is indicative of improved attention to consumer issues. If so, look for complaints to lower (there will always be some) and their BBB rating to move up.

(Added Oct 6/09) This is without a doubt the worst alarm company on the planet. I made a big mistake when I signed on with this company. I was promised the world and was sold on it because of all "the extras" I was getting. This started out bad from the beginning. Holes in the wrong place, an hour install ran into approx a four hour install. I called and tried to can(cel) the service and was informed to send the slip that came on one of the forms. This is just a way for them to keep you from can(celling) the service. This was sent out within the three day requirement but they indicated that they never received it. I have had this alarm for approx 5 months and have never even turned it on. I fought the charges against my credit card and received my money back. I just received five letters indicating I owe them money with interest. I am doing everything i can think of to let everyone know about this company. Sent email to over 10,000 on my email tree (mostly military), contacted an attorney, FTC and BBB. I will also have them on my website to inform people that visit of the bad business practices they have. I hope they go bankrupt.

(Added Oct 5/09) I just had my alarm installed today. I called and ordered the service, so no door to door stuff. Installation was fine, but took longer the expected. They told me the install would take about 3 hours, but it took 4. The rep on the phone was great, and the installer was nice too and did a professional job. No complaints so far.

(Added Sept 30/09) (Updated Jan 22/10) APX, to our dismay, has proven to be the worst business-related....(read the whole review)

(Added Sept 30/09) I read with some regret the review posted on 9/18/09 about the poor experience someone had with APX....(read the whole review)

(Added Sept 29/09) It was a hostile takeover. The sales rep shared information about the company....(read the whole review)

(Added Sept 18/09) I don't know who the rep is that keeps writing these "good" reviews for APX, but they need to find a job with an actual company, rather than a....(read the whole review)

(Added Sept 9/09) We had our alarm system installed in June, the rep came about 6pm and they started installation 1/2 hr later. The installation was not completed until 12:30 that night, but all in all it was well worth it. My husband goes away several times a year and I am disabled, this is the most secure I have felt in years. Everytime I have a question they answer me in a way that I can understand, and they are so understanding and polite. I would definitely recommend them to anyone!

(Added Sept 9/09) I would like to respond to one of the posts concerning the validity of the apx sales guy that came to my home....(read the whole review)

(Added Sept 1/09) (Updated Jan 22/10) Last week we had a visit from a pleasant young man, representing APX. I had no complaints about how he presented himself, although....(read the whole review)

(Added Sept 1/09) (Updated Jan 31/10) The girlfriend and I have just had the APX Alarm System (Honeywell) installed into our home. We were extremely satisfied with the work and information the installer had and knew. We, however did not have APX come knocking our door. We ordered it and they came to install. So we did not have the opportunity of them knocking on our door as other people are complaining about. All and all we are extremely satisfied with the company and their reps/service. We recommend this company to anyone. We have not had the opportunity of the alarm being set off to see what just happens and hope this day never comes. We have 2 Yorkshire puppies and a German Shepard puppy inside the house and love the fact someone is still looking out for the house when we are not here. We also are ONLY running on their cellular line as we do not have a lan line and this was cheaper in the long run and the monthly costs of monitoring. We have nothing negative to say about this company and feel bad for the people that have had a bad experience. Thank You.
Update:
APX Alarm has continued with there excellent service with the alarm and we have yet to have any problems.

(Added Aug 31/09) I am very pleased with APX. They did a good job of installing and explained everything throughly. I forgot the alarm was set and opened the front door. The alarm sounded immedieatly and the operator responded almost at once. I gave the code word and that was that. Operator was businesslike and courteous and didn't make me feel any worse than I already did. I would refer APX to anyone.

(Added Aug 31/09) Stay away from APX Alarm. They came door-to-door in my development also....(read the whole review)

(Added Aug 24/09) This is my experience with APX: The salesman came to our door around....(read the whole review)

(Added Aug 24/09) We had the alarm put in July 1, 2009 and have had 4 false alarms since, the 4th one half hour after the technician fixed the problem, ha ha. Called to get the system removed as I no longer trust using it, and was told I could because it has not worked since we got it and there would be no early termination fees. Now they will not honor their promise. The police are not happy with us, and I am afraid to use the system for fear of another false alarm. I would not recommend this company to anyone and will tell everyone I meet about the system.

(Added Aug 23/09) We were slammed into a 5 year contract which we were pressured to sign after being led to believe there was a one year term. Service is subpar - it is virtually impossible to get details from the company when an alarm has been triggered. Installers put ugly white boxes at the top of the doors instead of the bottom and couldn't remove them due to the adhesive. Company refused to let us out of the contract when we told them we weren't informed of the term. Two years later I have been diagnosed with MS and am faced with crippling medical bills. The company suggested I get a doctor to lie and say that I was physically unable to press the buttons or else pawn the contract off on someone else. I can't bring myself to ask doctors I rely on to lie for me or to push this junk off on another human being. This company is morally bankrupt.

(Added Aug 18/09) The pricing, installation, reps and everything else is awesome! My mother has this system, and we never had problems. I would recommend this company to friends and family members.

(Added Aug 18/09) Salesman was walking down the street going door to door around 7:00 pm. My spouse was the lucky one to answer the door....(read the whole review)

(Added Aug 13/09) On July 18th 2009 an APX traveling salesman came to our door pawning an alarm system....(read the whole review)

(Added Aug 13/09) Awesome company! Great service! I have been very satisfied with apx. The people that complain about the sales reps make me laugh. They did a phone call with me to make sure everything important was explained to me. EX: contract length, monthly bill, etc. It seemed like they have this thing down to be idiot proof. Apparently not. Or in other words you must be an idiot if you complain about the sales rep.

(Added Aug 5/09) I don't understand all of the negative comments. We've had our APX alarm for over a year now (switched from an ADT system) and haven't experienced any problems detailed in some of the messages on this board. After 3 years with ADT we made the switch to APX after they confirmed that they could set us up with a wireless system. We recently had a false alarm at 1am when I opened the front door after our alarm had been set, but the company promptly called us to ensure that everything was ok. I have no complaints with this alarm company and do recommend them to other customers.

(Added July 28/09) APX Alarm came with an offer for a free alarm system with no contract as they wanted to advertise in the region. There were a limited number they were doing (only on the road) so that another salesperson could come by at a later date. All we have to pay in the monthly amounts, but received a $700 alarm system free as long as we display their sign on our property. The salesmen (very early in the discussion) showed me his ID badge and Soliciting License (required in BC, Canada). Installation happened same day (at my convenience) and took around an hour. Free package included 3 doors, 1 motion sensor, 2 windows, a control panel, and 2 remote controls. 5 out of 5 stars.

(Added July 27/09) We had our APX Alarm installed after our previous alarm company said it would be over $3000 to replace our system which had ceased working . Our system was (is) fairly complex however with a small cost (less than $400) we had a comparable APX system installed , including multiple freeze and smoke detectors. The rep's and installers were professional at all times and the service works fine. Our monthly cost is the same as the old system so we a very much ahead with APX.

(Added July 27/09) The young man who knocked on our door was dressed neatly and offered his ID early into his self-introduction....(read the whole review)

(Added July 22/09) Great company! I love their service. People that complain about apx must not have any common sense. The phone call that took place before the system is installed goes over all the terms of the contract. What else did you need to know? Those that complain must not have been listening to the representative. They have been better than I expected.

(Added July 22/09) This system has given us problems since day one. The remotes only work when they feel like it. Tech Support told us to replace batteries. Still not functioning correctly. Overhead door to the shop is consantly going off line, causing continous beeping in the house. Was told I had to PAY for additional equipment. They will not allow me to cancel this and now I am stuck in a 3 year contract with a product that is not working properly. Salesman told me I could cancel anytime, did not explain the 3 day window. Would not have opted for this service if I could not cancel it especially if it is not working correctly. Do not recommend. Still disputing this and considering going to an attorney. Have not recieved a phone call back in 3 days and when I called on the 3rd day was conveniently told they are in conference about this. Conference my foot.

(Added July 17/09) Beware of this system! To make a long story short....(read the whole review)

(Added July 17/09) My APX Alarm experience has been amazing. The sales rep and the technician were both very professional. The rep was very persistant, not pushy, and basically educated me on the benifits of home security. The system itself is very simple to use and I couldn't feel more safe. And seriously, I can't understand how people can say they were scammed or mislead. APX makes it almost impossible not to understand the agreement with a "pre-install survey" where they make sure the rep is wearing his/her uniform and a badge, confirm all the prices and the length of the agreement, they clarify that APX is not affiliated with any other alarm companies, and also they asked if the rep had made any promises not written on the agreement. Which he didn't. APX ALARM is one of the best companies out there, but that's just my opinion.

(Added July 16/09) At first we thought the rep was very knowledgeable and courteous....but we didn't know that....(read the whole review)

(Added July 7/09) The Short Story is This APX System is Great But Please read ahead. The Salesman, let's call him....(read the whole review)

(Added July 2/09) My take on APX Alarm and their summer sales tactics....(read the whole review)

(Added June 24/09) We had the system installed for approximately 1 week, and the first time I accidently set off the alarm, I was expecting a call from the company to see if in fact it was a false alarm or not, but no one called my home or cell phone. Instead they called my emergency contact to tell them the police are on their way. The second time the alarm went off accidently, my husbands loud stereo set the alarm off. The company actually called, my husband and daughter said they had to wake me up to get the password, company would not wait and called the police. Well now we get a bill from our city for $40.00, $20.00 per incident. I could see paying for the 2nd incident, but not the first one. Besides not using common sense, the operators are rude and snippy.

(Added June 19/09) I have loved my APX service. I feel safer in my home with my kids and while my husband is away, or we all go away for a vacation I feel my house is protected. The salesperson was very nice and straightforward. They didn't pressure me about it at all or make me feel uncomfortable. They were very nice and I am grateful for their service and have been more than satisfied with it.

(Added June 10/09) The sales person assured us that our old system would be returned to normal if we did not like their service. Their service costs about twice as much as other services in my area, and when they installed the system, it ruined my old system in my home. The company conveniently was not able to put my old system back to normal after I had their system removed. Now I have to pay to have their mess fixed. Their sales people seem to say anything just to get a sale, and then after we find out the real truth.

(Added June 1/09) (Updated Oct 15/09) I'm suprised at all the comments saying that the saleperson lied because....(read the whole review)

(Added May 26/09) This is the worst corporate business I have ever done business with....(read the whole review)

(Added May 25/09) (Updated Oct 15/09) I received excellent sales and service from the APX representatives. The salesman was very professional as was the installer. I manage a large electrical Service Department business so I know the difference between good and bad service. I also know enough to always read a contract before signing to know what you are receiving. I am completely happy to date with APX.
Update:
They, APX, have maintained their high level of service.

(Added May 24/09) I had APX installed in my old house and the salesmen was very honest about everything. The tech that installed my system did a good job and cleaned his mess after he was finished. I have recently moved and they came out on a saturday and installed all new equipment for $99.00. I left my system when I sold my house. My baby has accidently set the alarm off with the remote and apx called within seconds. I love this alarm system and have never had any problems, but if I ever do I'll let you know.

(Added May 24/09) It seems to me that most complaints on here are about salesmen, not the company. I have had the alarm for a couple years now, and my experience has been awesome. I had ADT in the past, and had no real issues besides difficult customer service. At APX, the customer service is amazing, I can get a hold of a real person immediately, without waiting on hold for 20 minutes. I had a door sensor stop working, they replaced it the same day I called them. I have had nothing but good experiences with APX, and I would recommend it to anybody. They are fantastic.

(Added May 15/09) My system was installed 2hrs after they knocked on my door asking me if they can put up their sign for promotion. APX should get trained people to install alarm systems. They installed surface contacts on my back windows, w/c is impossible to open when closed; installed glass break detectors in the front where no burglar will attempt to break the window because it's a busy street. No motion sensors to detect any activities inside the house. Smoke detectors installed on low ceiling because the tech said he cannot reach the higher ceiling where the smoke will surely go in case of fire. Then after, the tech asked me if I want him to do a clean up so I said 'yes', but he left me all the mess. He just asked me the clean-up thing so I can say yes on their survey if the tech offered a clean-up. I cancelled my system and they uninstalled it after 1 week, didn't cause me anything other than holes in my walls that I have to repair.

(Added May 15/09) Apx has been amazing. Whenever I have had a problem they have been out here within 48 hrs to fix it it and the guy that came to my door outlined everything and was completely honest. He explained the contract to me and told me that they would be paying for the system and that we only had to cover the monitoring like everyone else does with their companies. They are an A+ in my book.

(Added May 12/09) Stay away from these guys. If you don't believe the many negative posts, (and I believe most are true) here is what I suggest....(read the whole review)

(Added April 28/09) I, too, was contacted at night (6pm). A nice man talked to me about his alarm system....(read the whole review)

(Added Mar 31/09) (Updated June 26/09) Like many other people I was deceived and outright lied to by the APX salesman....(read the whole review)