Unbiased Security APX Alarm Customer Reviews

(Added July 2/09) My take on APX Alarm and their summer sales tactics....(read the whole review)

(Added June 24/09) We had the system installed for approximately 1 week, and the first time I accidently set off the alarm, I was expecting a call from the company to see if in fact it was a false alarm or not, but no one called my home or cell phone. Instead they called my emergency contact to tell them the police are on their way. The second time the alarm went off accidently, my husbands loud stereo set the alarm off. The company actually called, my husband and daughter said they had to wake me up to get the password, company would not wait and called the police. Well now we get a bill from our city for $40.00, $20.00 per incident. I could see paying for the 2nd incident, but not the first one. Besides not using common sense, the operators are rude and snippy.

(Added June 19/09) I have loved my APX service. I feel safer in my home with my kids and while my husband is away, or we all go away for a vacation I feel my house is protected. The salesperson was very nice and straightforward. They didn't pressure me about it at all or make me feel uncomfortable. They were very nice and I am grateful for their service and have been more than satisfied with it.

(Added June 10/09) The sales person assured us that our old system would be returned to normal if we did not like their service. Their service costs about twice as much as other services in my area, and when they installed the system, it ruined my old system in my home. The company conveniently was not able to put my old system back to normal after I had their system removed. Now I have to pay to have their mess fixed. Their sales people seem to say anything just to get a sale, and then after we find out the real truth.

(Added June 1/09) I'm suprised at all the comments saying that the saleperson lied because after I agreed to purchase the service, I had to talk with the company to make sure everything the salesperson told me was true. For example, did I understand that the contract was for 39 months, did he tell me the fee was $46 every month, etc. The installer came in and did the install very quickly. He did make one mistake and the window alarm was confused with the motion detector so we had a false alarm that night. Also, as with other posters, I was somewhat suprised that the window sensor was placed in the front of the house where I feel it's unlikely that someone would break a window - wouldn't you go to the backyard where no one can see you? Other than that, it was what it was. Everything was very straight forward an there was no deception. The panic buttons on the key fobs are a really nice feature and so far I'm satisfied with the service.

(Added May 26/09) This is the worst corporate business I have ever done business with....(read the whole review)

(Added May 25/09) I received excellent sales and service from the APX representatives. The salesman was very professional as was the installer. I manage a large electrical Service Department business so I know the difference between good and bad service. I also know enough to always read a contract before signing to know what you are receiving. I am completely happy to date with APX.

(Added May 24/09) I had APX installed in my old house and the salesmen was very honest about everything. The tech that installed my system did a good job and cleaned his mess after he was finished. I have recently moved and they came out on a saturday and installed all new equipment for $99.00. I left my system when I sold my house. My baby has accidently set the alarm off with the remote and apx called within seconds. I love this alarm system and have never had any problems, but if I ever do I'll let you know.

(Added May 24/09) It seems to me that most complaints on here are about salesmen, not the company. I have had the alarm for a couple years now, and my experience has been awesome. I had ADT in the past, and had no real issues besides difficult customer service. At APX, the customer service is amazing, I can get a hold of a real person immediately, without waiting on hold for 20 minutes. I had a door sensor stop working, they replaced it the same day I called them. I have had nothing but good experiences with APX, and I would recommend it to anybody. They are fantastic.

(Added May 15/09) My system was installed 2hrs after they knocked on my door asking me if they can put up their sign for promotion. APX should get trained people to install alarm systems. They installed surface contacts on my back windows, w/c is impossible to open when closed; installed glass break detectors in the front where no burglar will attempt to break the window because it's a busy street. No motion sensors to detect any activities inside the house. Smoke detectors installed on low ceiling because the tech said he cannot reach the higher ceiling where the smoke will surely go in case of fire. Then after, the tech asked me if I want him to do a clean up so I said 'yes', but he left me all the mess. He just asked me the clean-up thing so I can say yes on their survey if the tech offered a clean-up. I cancelled my system and they uninstalled it after 1 week, didn't cause me anything other than holes in my walls that I have to repair.

(Added May 15/09) Apx has been amazing. Whenever i have had a problem they have been out here within 48 hrs to fix it it and the guy that came to my door outlined everything and was completely honest. He explained the contract to me and told me that they would be paying for the system and that we only had to cover the monitoring like everyone else does with their companies. They are an A+ in my book.

(Added May 13/09) Bought system from Apex, alarm install went o.k. Apex sold my Monitoring to SAI, SAI took 45 minutes to report an alarm to police. "False Alarm," motion sensor batteries went dead. Then constant beeping from unit, no one had a clue! One tech support guy told me the alarm noticed the batteries in my key fob was low. Changed batteries in key fob, no joy. I took the wall unit apart myself and replaced the 4 AA batteries in the unit, that fixed it. SAI had three phone numbers to contact me at when credit card expired, they sent a letter to the wrong address. When I contacyed them about the false alarm they told me my account had been sent to collections. I have submitted a check to Anderson, Crenshaw in the amount of $477 just to get out of this mess.

(Added May 12/09) Stay away from these guys. If you don't believe the many negative posts, (and I believe most are true) here is what I suggest....(read the whole review)

(Added April 28/09) I, too, was contacted at night (6pm). A nice man talked to me about his alarm system....(read the whole review)

(Added April 24/09) I had an alarm salesman come to my door. He was very honest and outlined everything just as it was. The alarm system was installed for free and the monthly rate was better than what ADT was charging. Overall I would give them a 10/10.

(Added April 24/09) (Updated By Admin June 1/09) Update: APX Alarm no longer uses sai for monitoring. APX now has their own monitoring stations which recently won the JD Power and Associates award for quality and customer service. *Note from admin: APX does NOT have its own monitoring center. If you sign up for their service, you will most likely be monitored by Monitronics. APX did, however, win the JD Powers award for customer service in Aug, 2008. Details here: http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?id=2008107

(Added April 1/09) This is the best alarm system and service I have had. All employees of the company including the salesman were up-front and honest about the agreement and system. I have enjoyed the quick and friendly customer support team and hope that others will read this review. People usually only comment or post about bad experiences I would like them to get credit for doing things right.

(Added Mar 31/09) (Updated June 26/09) Like many other people I was deceived and outright lied to by the APX salesman....(read the whole review)

(Added Mar 12/09) By far, the worst experience we've ever had with a company....(read the whole review)

(Added Mar 9/09) Just like all the other folks on this website I was taken in by the salesman. He gave us the pitch and....(read the whole review)

(Added Mar 6/09) APX alarm is amazing. Not only did my sales representative talk me through the....(read the whole review)

(Added Feb 17/09) One late Sunday evening a salesman came to my door telling us about this alarm system that he would install free and that he would give us the system free. We were asked to keep the neon sign in front of the house for advertisment and to contact the company if the light in the display goes out. He also told us that we would not have to pay for the system because of the advertisement in the yard and that if we had any questions that we could call him. After weeks later my husband and I tried to contact him but the number he had given us had been disconnected. Now the company has over drown my account twice. And they say that the contract is for five years and not two.

(Added Feb 12/09) I have had my alarm for about 8 months and I have nothing but good things to say about APX Alarm. The sales rep. explained a lot and answered all my questions. When I recently changed phone providers, I called APX and they came and added some type of cell unit to my alarm very promptly. I would recommend APX to anyone, they have been better then other companies that I have used.

(Added Feb 11/09) They will not fix any broken or malfunctioning equipment. They make promises to send out their "best" tech, only it seems they don't have one. We are in the process of taking this company to court. They need to be shut down, now!

(Added Jan 27/09) You must read the contract carefully! Not only do they lock you into a 3 year contract, after that, you can only cancel on your anniversary date or you are locked into succeeding 1 year contracts. I tried to take that term out of the contract and they just refused. Also, they only showed me the contract at 9 pm at night after a 3 hour install. I exercised my 3 day right of cancellation but I haven't seen my check for installation ($540) yet! This is not a consumer friendly company~!

(Added Jan 26/09) I am married but husband recently arrested and in county jail awaiting trial. I have been without his income for several months....(read the whole review)

(Added Jan 12/09) I have had an APEX alarm system for over a year and I am not at all satisfied with this company. Actually their subsidiary company SAI has been....(read the whole review)

(Added Jan 10/09) I asked the rep if there were cancellation fees and he said no. He also led me to believe that i could cancel at any time. I thought he was speaking on what the terms of the contract were and not just blowing smoke to get a sale. I was also led to believe that i was doing the company a favor by allowing them to have a sign in my yard to attract future sales. Turns out it was all a lie and the company will not stand by the claims the rep made. I will be contacting an attorney to file a class action lawsuit against the company. I will also knock on every house in my area that has an apx sign in their front door to let them know they've been had.

(Added Jan 1/09) If you are older as I am and foolish enough to believe free just don't believe it. I am 70 years old and....(read the whole review)

(Added Dec 2/08) I have been very satisfied with APX Alarm. The salesman are just that: salesman. They are no different....(read the whole review)

(Added Nov 22/08) Be careful with what the sales people tell you. Don't believe them. The longer you are signed up for and the more you are charged the more money in their pocket. You can sign up for 3 or 5 years. You will pay 39.99 to 49.99. 44.99 is the minimum for cellular system. Although it may seem a bit much to pay for monitoring, it is competitive for similar big name systems. Of course the smaller companies can charge less, that is how they attract customers. But one thing, you are not getting anything for free. If you are paying 49.99 a month, believe it that you are paying for the equipment. It is basically a payment plan or the equipment and system all together. Nothing is free, they are charging you for it. They are charging you or the employee for the equipment.

(Added Nov 18/08) APX salesmen will tell you anything to get the sale. We got our system installed April 2008....(read the whole review)

(Added Nov 18/08) My daughter had APX Alarms install a system in their house. She was pleased with them so I gave them a call after looking up their website. I understood what I was getting before I called. The person in Utah took my call. He explained what would happen. Asked about my house. I had a monthly price & 60 month term agreed on over the phone. Two days later the tech's showed up on time & installed my system. I had two extra items installed while they were here. I am pleased. I was in the market for a home alarm. I did not want to pay for a system PLUS a monthly fee. All questions were answered & I read the contract before I signed it.

(Added Nov 14/08) I signed up with APX alarm a couple of years ago and have been nothing but thrilled with the level of professionalism and service I have received. Then about 10 days ago I received a letter from APX Alarm stating that my account was being transferred over to ADT. I had ADT when I switched over to APX. If I had been happy with ADT I would not have switched. I don't like ADT. Their service has never been better than mediocre. I have just called APX and signed up with them again after cancelling with ADT. I hope that they won't sell my account to ADT again. Has anyone else had this problem?

(Added Nov 3/08) I just got my APX system installed this previous summer, I have no idea why people are on here complaining about 'dishonesty' and 'pressure.' It is simply your decision for getting the system, and your own fault for entering agreements you are not prepared to follow through with. Don't blame a company that is doing great things for your shortcomings in life just because you were too lazy to read the necessary information that is actually left with you at the house upon time of installation. OPEN YOUR EYES! After being a faithful ADT customer for years, I am extremely happy I made the switch to APX. Feeling valued as a customer is something that is worth every cent to me, and that is exactly what I get.

(Added Oct 17/08) Not a bad company, they helped me with a contractor I had coming in to do work that was lying about his time spent, and the tech was able to download the entry/exits for that timeframe. Really cool and the contractor backed down. However the salesmen are complete liars! I spent hours on the phone with customer service in order to get my bill correct because of what the salesman promised. I have never felt so scammed! Beware of those pesky salespeople and you should enjoy APX!

(Added Oct 14/08) After installing Apx and paying my first month, I recieved another Bill for the next month that I paid. Two weeks later I got another bill that said past due. I called in and they said that I owed my last month bill of the contract end in 2011 also. After spending many hours of the phone no one could explain why I had to pay the final month of my contract day up front. I asked to to rebill me stating that it was the 8/2011 bill. That they could not do.

(Added Oct 6/08) An APX rep succeeded with the scam of representing that he was merely "upgrading" my existing service with ADT....(read the whole review)

(Added Sept 17/08) I originally signed up with APX in May, 2008. The system I had the salesperson said was outdated and true, it was several years old, but still....(read the whole review)

(Added Sept 17/08) I have nothing but good to say about them. Never had anybody knock on my door but I did call many other providers about service and prices....(read the whole review)

(Added Sept 15/08) I read the reviews of APX here and wanted to throw in my experience. I had ADT for over five years and each year they would increase the rate....(read the whole review)

(Added Sept 10/08) I am extremely upset with this company! I have one of these alarms in my home and it was broken into last month. The burglars found a window....(read the whole review)

(Added Aug 27/08) We have had a good experience all the way around so far. The salesperson was very nice, and actually walked us line by line through the....(read the whole review)

(Added Aug 27/08) I am in trial period with Apx alarms. I have read the reviews on the website....(read the whole review)

(Added Aug 26/08) They lied to us about the cost of the alarm system. We were told by the clean-cut, polite, door-to-door salesman that the alarm system was free....(read the whole review)

(Added Aug 21/08) BEWARE of what the salesman tells you. When dealing with APX, please read the contract before signing it....(read the whole review)

(Added Aug 17/08) So far so good! We had a rep show up at our house which we were off luckily that day. (So far we love the service)....(read the whole review)

(Added Aug 14/08) The sales person totally misrepresented the abilities of this alarm system. First he folded the bottom of the contract under so I never knew....(read the whole review)

(Added Aug 11/08) (Updated Nov 22/08) The door-to-door salesman came to my house just yesterday. He went through his spiel, and since we were looking to purchase an alarm system anyway, we let him in....(read the whole review)

(Added July 30/08) It must be summer, the APX "kids" are roaming the streets going door to door. They stopped by my mothers home yesterday and were using....(read the whole review)

(Added July 23/08) I had a door to door salesman visit me yesterday from APX. He was very nice and seemed very informative....(read the whole review)

(Added July 18/08) My wife and I had ADT for nearly seven years with not a single problem. We changed to APX for the upgrade, even though our service....(read the whole review)

(Added July 18/08) Apx Alarm is a great company and had provided alarm systems for hundreds of thousands of satisfied customers. The person that said that there were 986 in the last 36 months....(read the whole review)

(Added July 14/08) (Updated Oct 17/08) We had this promotional system installed on 06/23/2008. Went out of town on 06/27/2008 and set it for the first time around 8:00am....(read the whole review)

(Added July 5/08) Anytime you get someone at your door to try sell you something, you think it's a "scam" or someone is trying to rip you off. That wasn't the case with APX Alarm....(read the whole review)

(Added June 19/08) (Updated Sept 20/08) I recently had APX come to my door. I didn't have wireless phone contact with my previous system , so I decided to go with APX....(read the whole review)