ADT Security System Customer Reviews

(Added July 2/09) We signed up for AT&T u-verse and the ADT system did not....(read the whole review)

(Added June 19/09) I have ADT. Two of my neighbors have ADT. Both had alarms set, but were just burglarized. Apparently they were able to yank the box off the wall within 40 seconds disabling the alarm. One neighbor called ADT and was told there system would not have registered the system being disabled. They wanted $277 to come out after hours to fix the system. Two days later an ADT rep was running around my neighborhood pushing their system telling prospective clients that their neighbors had just been robbed. He didn't think to mention that they had ADT. Immediately cancelled my ADT and now have BRINKS. They set me up for a reasonable fee to ensure any scenario of someone trying to break in and disable the system would not work.

(Added June 19/09) My Alarm system from ADT was poorly installed in Two ways. One they installed a battery that went out a month after. We called customer service and they told us we would have to go buy one even after we added the extra service in the beginning! Second, they poorly connected the system according too my AT&T phone service company. I now have "Dial-up quality" DSL because the installer did a terrible job installing the Alarm system. ADT wants too charge me an $158.00 and as well additional fees for time and labor beyond a certain time. ADT is just another large company who has lost sight of customer service AGAIN. I already pay fees and an additional service fee. I don't want too be gouged more. I'm contacting a local News station about this as well.

(Added June 18/09) My alarm never did work after they installed it!!! Going on five months and they wonder why I wont pay my bill. No service no pay!! The technician that came out to install it was more worried about watching television with me than working.. The alarm didnt work when he left but said gotta get going. Came out three times to fix it and only thing they did was sell my wife more stuff and left still broke. Supervisor said give us one more chance or we will cancel the contract with no fees. No call no show!!! Called them three more times and supervisor would not call me back. Finally got ahold of them, he was rude and said he was going to charge me $1156 cancelation after he said he wouldnt. No "hey sorry we no called no showed" What a rip

(Added June 14/09) Here's a thought, Test your system regularly, Pay your bill, and have ADT numbers on hand to a direct department (i.e. Billing, Tech Support, etc.). By doing this, you will make your life a lot easier and real complaints legit. As for the numbers, you have to remember ADT is the largest security company in the US. So if you're calling some random ADT number and then get transferred 8 different times, it is your fault.

(Added June 14/09) The monitoring center at ADT has confirmed that they have been not been in connection with the monitor unit installed at my house since Feb. 2nd week or so. Inspite of that they sent me a letter about that in MAY LAST WEEK. Now that I know about it I have brought this to their attention at least 5 five in last week and they say some technician will take care of it right away. BUT NOTHING HAPPENS. The customer service agents are rude and don't seem to care about residential customers like me. This is my impression. I am really frustuated about this. I am in talks with other company if they can programme the ADT unit I have with their service. Even though I am two-year contract with them if they make a fuss about contract termination I will sue them as I have their letter stating that the service is not in place and has not been in place since Feb.

(Added June 1/09) We added a sunroom to our home and unkowningly the contractor had "cut" the adt phone line. It was three months before we noticed the small light on the keypad was red instead of green. We called to inquire. We found the wire was cut and we had no alarm service and hence, no alarm went off that the wire was cut!! All an intruder has to do is cut the phone line! Then we agreed to pay $34.99 a month in our contract, when we decided to do autopay it was an extra $2 a month. Then a few years later we decided to change banks and wanted to go back to paying by check monthly....now it was another $1 a month, now $37.78 a month. Then we recieve the bill with the 37.78 charge, but the bill is still quarterly-$113.34; so they charged us the extra fee, but continued to bill us quarterly! They just add fees as they go along, and you get no service for them.

(Added June 1/09) I have had it with ADT. Their incompetency, both in the billing and....(read the whole review)

(Added June 1/09) What many people do not realize is that there are many differences between ADT Authorized Dealers and ADT corporate. These dealers are the people who go to a neighborhood and walk for hours trying to make one sale at a free or mega discounted rate...When you are told your getting a system that normally costs $1200 but for today it is free or $99...there is no truth to that and you are an idiot for believing this. You get what you pay for in the security business. Invest in a good alarm that will protect your home family and possesions from burglary, fire and CO. You dont just go out and buy a home alarm and expect it to perform all of this accurately. I love ADT and they have a customer for life.

(Added May 30/09) We had our alarm system installed back in March 2009 in our brand new....(read the whole review)

(Added May 25/09) (Updated May 27/09) I am a property manager in orlando Florida and we manage 50 homes with ADT alarm system....(read the whole review)

(Added May 15/09) My store has been paying ADT for last three years. However, it will be the last month with them. Tonight, as the first accident ever, my store was stolen after door windows was broken. No alarm went up. The alarm started to beep when I came into the store through broken window. Called the ADT service, checked system, found everything was OK. Probably their motion detects were not sensible for the intrusion. I asked them to send me a tech. The earliest slot is 6 days away from today. Very disappointed. Will look for a better security company tomorrow.

(Added May 15/09) I have had ADT for a few years now. I wish I could get rid of them, but I cannot afford to pay the contract termination fee. What I am about to write is completely true....(read the whole review)

(Added May 14/09) My local ADT rep was great, but the customer service that I received from ADT corporate was terrible. They take forever to answer their phone, then they transfer you numerous times before you get to someone who can actually help. When I tried to move my system I got so feed up with all the fees and un-returned calls that canceled my service completely. I would rather pay a cancellation fee then continue my business with ADT.

(Added April 28/09) No problems with ADT corporate at one of our stores. But we were thinking of going with MHB Security for our two other stores. After two days of not responding to two emails I had sent them, I called them, got a somewhat rude operator who said he'd forward my email to the proper people. Not too pleased to say the least. I might just stick with ADT corporate for the other two stores, even if they do charge a bit more than MHB.

(Added April 24/09) ADT is by far the worst company in any industry I have ever had to deal with....(read the whole review)

(Added April 24/09) ADT has the worst customer service I have ever encountered....(read the whole review)

(Added April 23/09) We had ADT for 10 years. On August 14, 2008, a fire destroyed our house. While the ADT hourse alarm went off, our system never contacted Central Station (even though Central Station called the house five days prior to the fire to let us know that one door sensor was not working!), and thus the fire department was never called by ADT. ADT claims no liability.

(Added April 22/09) Never let ADT enter your house, and certainly don't let them start installing a system....(read the whole review)

(Added April 5/09) I am basing this on my San Antonio, TX local ADT (not dealer or reseller) experience....(read the whole review)

(Added April 1/09) (Updated June 26/09) I had a horrible experience with ADT!!!! After A local sales rep. wasted nearly....(read the whole review)

(Added Mar 31/09) I have had ADT for 18 months. If you call for service help, the people do not have a clue on how to help you....(read the whole review)

(Added Mar 12/09) I had ADT for over 13 years. When it became time to upgrade my service from analog to digital, I had scheduled a sales rep to come to my house....(read the whole review)

(Added Mar 10/09) I have ADT since 1999 and have not had any trouble. I have had two false alarms which ADT called the police (we were not reachable at the time). I am dissatisified with the cost to add cellular ($44.95 plus $265 installation). I will be looking elsewhere when I switch to cellular as my primary connection when I remove my land line.

(Added Mar 10/09) (Updated June 26/09) My alarm went off at 4 AM and there was no break in. We examined all the windows where the alarm indicated there was a break in and....(read the whole review)

(Added Mar 6/09) (Updated May 27/09) I purchased my original ADT system in 1996 and was very happy with it. In 2002, I upgraded to....(read the whole review)

(Added Mar 6/09) ADT is terrible. The customer service is terrible. The alarm would go off....(read the whole review)

(Added Mar 4/09) (Updated May 27/09) We have had the ADT wireless security system for 18 months to date....(read the whole review)

(Added Feb 17/09) I inherited an ADT system when I moved in four years ago--originally using landline, now wireless--and have been generally pleased....(read the whole review)

(Added Feb 16/09) (Updated May 27/09) ADT is my second alarm company and they are terrible....(read the whole review)

(Added Feb 11/09) I've had ADT for a few months and thus far am completely satisfied....(read the whole review)

(Added Feb 11/09) I would not recommend ADT to any of my friends. I recently got a divorce and moved into an apartment....(read the whole review)

(Added Jan 27/09) I've had ADT for about 15 years. Never updated, and everything still works the way it had the first day....(read the whole review)

(Added Jan 27/09) (Updated May 27/09) My wife and I had an ADT system installed in our home several years ago. The salesperson recommended a combination of....(read the whole review)

(Added Jan 25/09) I have had ADT since I purchased my home 7 years ago. Well yesterday it all paid off. My house was broken into around 4:30 in the afternoon, the alarm went off, ADT called the house several times they called me on my cell phone. They dispatched my local Austell, GA police. The theives were scared off by the alarm or the quick response of the phone call from ADT and they left the same way they came empty handed. I am thankful for their quick response.

(Added Jan 21/09) I can't stand ADT. I have had this alarm for maybe....(read the whole review)

(Added Jan 12/09) I just wanted to say that I am not affiliated with ADT but I know they sell good quality equipment. Their systems are made for them by Honeywell and they work well. My only problem with ADT is the 3-year contract and the monthly charge. There are plenty of smaller alarm companies that do very professional installations and do not require you to be obligated to a contract. Find a company that will let you cancel at any time and also uses alarm equipment that can be serviced by anyone. Then you will know it is the quality of service that keeps the customers coming back and not a fear of a huge early cancellation fee. Also, it is possible to find quality monitoring for $20 a month.

(Added Jan 6/09) There was a murder about 5 miles from my house even though I live in a upscale community, I decided I wanted some additional protection with my alarm system. But calling adt was a nightmare. I was transferred 5 times and then the lady on the phone was rude. Then I was told I had to contact my distributer. Because I had not had my alarm long enough. Which is ridiculous. I'm going with another provider and would not recommend adt to any one.

(Added Jan 4/09) I've had ADT for just over 3 years now. I have no complaints against their service except just a couple minor things. They have always been courteous whenever I called them for anything. One minor issue may have been resolved if I had pursued it: I am supposed to have a Two-Way Voice Communication thing that I have never been able to use. I asked about it once during the first year but never pursued it. My bad. The other issue is their price which recently has gone up. So I am looking for a less expensive company now.

(Added Jan 1/09) I have quite honestly had the worst possible experiences with ADT security....(read the whole review)

(Added Dec 20/08) Most of the negative reviews from other alarm co's seem to be centralized to money issues. Most of the adt complaints were in equip. or maint. issues. I am a contractor for a local adt dealer in calif and its good to know that adt is not dickering with people's money. Most alarm companies are good but having worked for 5 in the last 12 years adt is the best in service, equip, warranty, and reliabilty. I am writting this review in Dec of 2008, ty for reading.

(Added Dec 10/08) I was checking my alarm on last week and I received a call from ADT. They asked their usual questions and I told the representative....(read the whole review)

(Added Dec 9/08) Have been with ADT alarm monitoring for less than two weeks and have already realized....(read the whole review)

(Added Dec 2/08) I called ADT to get a quote for home alarm system for my new home and their sales rep from corporate office called me....(read the whole review)

(Added Nov 30/08) I had an alarm event happen at my house. About 7:30 am roughly. I woke up, checked the garage window and then reset the alarm....(read the whole review)

(Added Oct 6/08) We have been covered by ADT for nearly a year. I have set off the alarm accidentally a couple of times. Once I walked out the door to....(read the whole review)

(Added Oct 4/08) I am completely pleased with ADT. We had our system activated over the phone and....(read the whole review)

(Added Sept 30/08) (Updated Dec 20/08) We have had our ADT system for a month now. I researched two companies prior to choosing ADT: Vector and ADT....(read the whole review)

(Added Sept 24/08) We are currently with ADT, extremely happy with their service. We did sign a three year contract again. ADT does an automatic renewal after the three years but it has a 30 cancelation policy. Prior to the three years we will have to buy out, but after the three years we can cancel with only 30 days notice and we will not be charged a buyout fee. I am not pushing ADT on anyone. There are many good alarm companies we spoke with but ADT was the best fit for us. (Note from Admin: This is an excerpt from this review for Vector Security. We thought it only fair to include the comments about ADT in this section).

(Added Sept 19/08) Before I do go on about ADT let me just tell you that ANYONE can post reviews on here & you can never tell whether they're legit or not. Just saying. But, ADT is the nation's largest....(read the whole review)

(Added Aug 22/08) PLEASE DO NOT USE ADT. If you are thinking of using ADT, PLEASE DON'T, DON'T. I have their service for 3 years and every time I need....(read the whole review)

(Added Aug 1/08) I am totally amazed that this company is in business. I have had ADT for the last six years in my home. I recently called them to....(read the whole review)

(Added July 23/08) (Updated Oct 20/08) One of my smoke detectors malfunctioned yesterday. I called ADT and they said that....(read the whole review)

(Added July 22/08) (Updated Oct 22/08) DO NOT USE ADT!!!! There customer service is horrible, their coverage is incompetent and no one ever knows....(read the whole review)

(Added July 14/08) ADT installed equipment that didn't work and charged me monthly to monitor the system that they never monitored....(read the whole review)

(Added July 12/08) I've used ADT for monitoring my home for 7 years. I'm now looking to leave them as their service and support has become absolutely....(read the whole review)

(Added June 28/08) I have been with ADT for over a year now, and I think they're great. Yes they had subcontractors do the install, but they knew....(read the whole review)

(Added June 14/08) I have been employed both as a technician and in sales for several different alarm companies over the years. In reading the reviews on ADT I have to say that....(read the whole review)