ADT Home Security Customer Reviews

(Added Aug 25/10) The salesman was a total fraud. At least 5 things he "promised" during the sales call turned out to be lies. Some of these issues were key to the functioning of the alarm and the effectivness of ultimate purpose, securing the house and more importantly, my family. The costs were mistated, the system didnt work as promised and we still have not used the alarm since the motion detectors will set off the system because of the dogs (which salesman said was not a worry). All "post signing the contract" phone calls to the salesman to fix or clarify things were not returned, in fact, not one phone call even though several messages were left that said this is very important, please call back,,,, nothing. Dont use ADT ! (and beware, unfortunantly, Broadview might not be that much different since ADT took them over).

(Added Aug 25/10) We had an ADT alarm system installed in June. Installation was done well and the alarm service is fine, but the billing is terrible. They can't get it right. They make the mistake and the start calling for payment three times in two days and this is after they were paid. They were suppose to that the payment automaticly from a credit card. I just got another bill that states I'm late. I'm just about ready to cancel their service.

(Added Aug 7/10) My mom just got ADT, HUGE, HUGE mistake!! Now that she has been....(read the whole review)

(Added Aug 7/10) (ADT Employee) I'm just going to let you know ADT is the best alarm company out there by far....(read the whole review)

(Added Aug 4/10) (ADT Employee) Things everyone should understand about ADT....(read the whole review)

(Added July 26/10) My Husband & I signed with ADT in September of 2001 to have our home alarm system equipment installed & agreed to a 3 year monitoring contract, 5 years later we turned off our alarm service with ADT. In 2008 due to an increase in crime in our area I called ADT to begin monitoring again, we already had our ADT equipment in our home. The representive came to the house & the papers were signed- so again I was locked into a 3 year contract just because I wanted to restart servies- NO SYSTEM HAD TO BE INSTALLED AT THAT TIME. 2009 we sold our home & begin building a new home- I did not have ADT service at my home for 1 year & a half-due to building, but had to contine paying ADT when they were not even providing service because they were going to charge me with an very high cancelation fee. They CLAIM you can transfer you contract anywhere in the US- but beware because when you transfer- keep in mind they will not let you out of the existing contract, SO THEY CLAIM, & if you try to tranfer they expect you to sign another 3 year contract, just because you moved. They WILL NOT let you transfer only what's left of your exsisting contract. Also they will raise your monthly rate to whatever they desire. The monthly rate agreed upon in the contract NEVER stays the same- they increase it 2-3 times a year. I just want to pass this on to anyone needing an alarm system.

(Added July 11/10) (Updated July 12/10) We signed up for an ADT security system due to increased incidents of crime in our Bethesda, Maryland neighborhood. At the time of signing, however, our house was being remodeled, and contractors/laborers were entering and leaving daily. We made only one stipulation to the salesperson: that there would be no monthly monitoring fees until we decided to actually activate the system, at which time we would notify ADT that we had activated. The salesperson agreed. However, we have since been receiving bills for monitoring service that we have not utilized. To date we have been unable to contact the salesperson about this matter, and we have not paid their bills. Our dilemma continues.
Update:
Recent development: late Friday, July 9th, my wife said the salesperson gave us a $90.00 credit representing three months' charges. We are satisfied with that response, and hopefully things will revert to normal for the balance of the contract period.

(Added July 11/10) Do not waste your money and security on ADT. You spend more than a $1,000 getting set up, then you pay a monthly fee of $29.95. Within six months the sensors begin to fail and you get nuisance alarms. When you complain, ADT tells you it's the batteries. You replace the batteries at $6 each with no effect and ADT tells you it's still the batteries . . . They offer to come out and check your sensor and fix them for about $185 each. Then you start turning off "zones" to stop the nuisance alarms. Finally when you've had enough and cancel, they skin you for another month's fee -- the 30-day notice provision. In brief, ADT's technology is shoddy and their business practices are abusive.

(Added July 10/10) I've had ADT for about 4 years. Never had any issues . . . even with Comcast Digital Voice. And yes, it's been tested! My issue was that they kept raising the price which was NOT justified. Costs aren't going up and I'm not getting any better equipment. In case anyone is curious, your contract probably does allow termination on price increases (mine did)-- although they did offer to waive the price increases once I told them I had signed up with someone else because I had had enough of their increases!!

(Added June 24/10) I have been an ADT customer for 4 years and due to....(read the whole review)

(Added June 24/10) ADT bought up my contract from Counterforce Security with whom I had been very happy. I "tested" ADT's response time today by setting off the alarm twice. They never called. I called them and was told because I had myself inactivated the alarm they did not call. Well, I might have inactivated the alarm at gunpoint! (Note from Admin: If you're worried about having to enter your code by force, you can have your alarm company program a "duress code" that disarms your system, but also sends a silent panic signal to your central station) I didn't like their attitude and response on the phone (lots of waiting time from person to person) and undoubtedly will find a better replacement by my renewal date.

(Added June 23/10) My horror story continues-with no end in sight....(read the whole review)

(Added June 12/10) We got ADT about 8 years ago at the insistence of our insurance company....(read the whole review)

(Added June 12/10) I have been a loyal ADT customer for almost 20 years. And I have been very pleased with their service....(read the whole review)

(Added June 2/10) ADT's installation billing is a scam. I had a previous alarm and ADT took over the monitoring and used much of the equipment. They charged me for an outside sounder, but never installed on because my old one worked fine. Technician said it wouldn't be a problem - just call for a refund on that pieco of equipment. Not a problem - what a joke! $ seperate calls over two months providing every detail of information, the only responses ADT gives are that they are "looking into it" and that a credit had been submitted, but it takes a month to "process" - what rubbish! They could simply credit my credit card that day. To all who are shopping ADT versus Broadview - If I had to do it again I would go with Broadview (or anybody else!) This is the type of lousy service you can expect from ADT!

(Added May 28/10) ADT has been double billing me for three years. When I moved from my previous address to my current address, I contacted ADT via their web site and arranged for alarm service to be stopped at my previous address and for a new system to be installed at my new residence. I put the automatic monthly charge on a different credit card. ADT installed a system in my new residence, but never stopped billing me for my cancelled service. I discovered the double billing in March 2010 and contacted ADT corporate customer service about it. I've contacted them three times since. Each time the response is "Give it a little more time". I get the impression the customer service representatives are reading from a script. ADT owes me $1,534. It's been almost two months. If my wait reaches two months, ADT has lost a customer.

(Added May 27/10) I recently relocated my business. We had ADT at the old office for 7 years. They bill in advance for service (pay today for the next 3 months). We paid a pro-rated share of the bill based on our move-out date. That didn't stop ADT from harassing me daily on my cell phone for payment (that we didn't owe) during the hectic process of packing, moving and unpacking. We left the alarm off when we moved out. This morning, I got a call at 7:22 a.m. on my cell phone from an ADT person wanting to conduct an unscheduled inspection of my old office. When I called ADT to complain about the harassment, the representative offered absolutely no apology and told me it's just like if you don't pay your cell phone bill you get daily calls. Big difference though because ADT harasses you for payment for FUTURE service.

(Added May 18/10) I used ADT for my home monitoring until today when they called and reported a "failed communications test". This is the fifth month in a row with such an "event". ADT refused to pay for the service charge to come out and look at the keypad they modified exactly five months ago. Until ADT "upgraded" the keypad I never had a problem with failed communications tests. Their response to me was that I should have initiated a service call sooner. Please remember that ADT was already aware of the problem as they called to report the problem to me every month. I don't mind a mistake in the installation of their product, but to tell me that I was responsible for the fee to correct a problem ADT already knew existed? No thanks...terrible customer service!!

(Added May 18/10) I called ADT for a quote for an alarm and surveillance system for my business. They had one of the lowest quotes, and I decided to go with them because they are well known. The sales person never showed for the scheduled system installation. nobody called, and it was very hard for me to get in touch with him. He did not answer his phone nor his email.I found out later, the salesperson took a week of a well deserve vaction and left me hanging. I finally got the system installed, it's been 5 months still don't know how to operate my cameras, I made a few phones call and answered surveys and still haven't gotten any help. If you're reading this I would suggest you find a company with a good customer service. ADT sucks, they care until they make the sale and then you are on your own.

(Added May 7/10) My house was broken into in July of 2009, and stuff was stolen. I decided to get an alarm and chose ADT. The installer came in, installed, tested and left, everything seemed fine. A few times I accidently set off the alarm, and ADT never called or sent police. My dad's alarm company does every time, when he accidentely sets his off. I called ADT, they advised I shut the alarm off too fast for it to go through the lines to them. Months later, my wife asked me to test the alarm so I did. It did not work. ADT sent out a technician. The technician could not figure out why it did not work. ADT blamed it on Comcast Digital Voice, and said they are not compatible. Their website sure says that they are and so does the Comcast website. I had a Comcast technician come out and see if the problem was on their end. He said everything was hooked up right for Comcast and ADT. ADT has been charging me for 4 months now, for an alarm that still does not work. I asked them for a fix or I will change alarm companies. They told me they would call me back in a few days. I am pretty ticked.

(Added May 7/10) I was being solicited by Pinnacle to change my service from ADT to a completely wireless system. The cost would be....(read the whole review)

(Added Apr 21/10) I recently purchased a security/survelliance system and was very pleased....(read the whole review)

(Added Apr 12/10) ADT is a horrible company to be with....(read the whole review)

(Added Apr 6/10) I had ADT for years, but dropped their service. When I first got the alarm system about 10 years ago, as soon as the alarm sounded (twice in 10 years), ADT would telephone me immediately to see if I was o.k. When the alarm went off not very long ago, it took over 5 minutes for ADT to telephone me. After waiting and not hearing from them, I myself telephoned 911. After a few minutes more, ADT finally telephoned. I could have been dead by the time they called. I also understand that if ADT cannot contact you, they telephone the second number on the list, asking them to check, and then they call the police. By that time, my house would have been cleaned out, or I could have been attacked. When my contact expired, I did not renew. They used to be such a good company.

(Added Mar 15/10) For all those complaining about ADT services, I will give you more reasons to....(read the whole review)

(Added Mar 15/10) I called ADT to install a security system in my business. Their security....(read the whole review)

(Added Mar 14/10) (Updated July 19/10) Our system was installed by ADT in Oct 09 and it's now March. ADT does not....(read the whole review)

(Added Mar 4/10) This morning at 4:15 am my alarm went off, it woke me up I then woke my husband up, he thought it was the telephone so he hunted for which phone was ringing I told him it was the house alarm, then he reached for the gun, we got up he went into the front room and checked then went into the garage and checked. Ath the point in which he had made sure all was well I turned the alarm off. This took at least 2 minutes. ADT NEVER called to check on us. We got back into bed and had just settled down when it went off again. We went thru the same steps and I let the alarm go to see how long it would take ADT to call and see if we was still alive. No call. We stayed up this time and the alarm went off a third time. Still no call from the people we pay to watch over us so I called them. The lady said well the alarm was disarmed do you want us to call in cases like this, I said yes, unless you want us to find someone else. How did these people know someone wasnt holding a gun to our heads telling us to shut alarm off if we didnt want our heads blown off? I am on the internet at this time hunting someone else, One thing I know for sure is they can't be any worse than ADT.
(Note from admin: "Cancellation Signals" are common in the alarm industry. You can also have your alarm company program a "Duress Code" in the event you are being forced to disarm your system).

(Added Feb 25/10) In my opinion, ADT is no different from any other company today providing a service for a fee....(read the whole review)

(Added Feb 24/10) ADT, Undependable!! I have been with ADT for many....(read the whole review)

(Added Feb 16/10) OMG folks.....first off, you need to be a customer more than a few months or even a year to be considered "loyal" by anyone's standard for crying out loud and secondly, you can't expect ADT to "suspend" your service because you are moving, it's not like you can "suspend" your car payments just because the car is in the shop and not able to drive! geez....if you really are going to complain about logical things, do it to yourself in the mirror and not on internet forums because people don't care to hear the nonsense. I agree that billing and equipment not working properly is valid and ADT needs to be responsible for that, but when it comes to other things, take some responsibility and don't just try to blame the best security company in the world who protects all American and British government agencies (they just signed ADT for 45 year contract) for every little thing just because it makes you "feel better".

(Added Feb 13/10) To all of those complaining and wanting free equipment. You are protected by the number 1 security provider in the world. 5 total monitoring stations. Yes it is a large company, and large companies have weaknesses. However, if I trade my car in I have to pay for a new one. But of course we live in a world of people wanting something for nothing. If you received free equipment, you better do some checking on who monitors, how they monitor, and if there are backups in case the system goes down. Do you pay for AOL service, Do you watch TV that connects to a cable provider. What happens when your computer or TV fails? Do you buy a new one or wait for someone to knock on your door and give you one free. For those of you who do not know; with any security system you should test the system every 30-60 days to verify it is connected properly. If you have a phone service change the alarm company won't know unless you tell them.

(Added Feb 13/10) I do not recommend ADT for security service. We were ADT customers for several years and had a new system installed in Oct 09. It's Feb 10 and ADT has never billed correctly to match charges in the original contract. Each time we contacted them about billing errors, they stated there was a mistake in the original contract and they offered a lower monthly billing. We've cancelled all service with ADT and are going with a competitor. Apparently ADT doesn't care at all about customer service.

(Added Feb 12/10) Although our complaints are not as abundant as some of the others listed, they are still valid....(read the whole review)

(Added Feb 12/10) My point has been proven. Another person on here just to vent all their frustration about bad experiences THEY had with customer service and thousands of other people are extremely happy with the service but don't get on here to testify to it. Rather than cry about your situation, SWITCH YOUR PROVIDER! there will be a new customer here soon who will take your place and be happy. You don't understand the concept of having a security alarm system apparently....you own the system, not ADT, so it is YOUR job to take care of it and replace parts if needed, ADT will cover warranty if it's broken or not working, if you just need to update your system, that's all on you. You can't go buy a new car and once it gets "outdated", go tell the car company that it's not working as good as it used to and you want a new one without paying for it. Maybe if you can grasp that concept, you will understand.

(Added Jan 31/10) I don't think it's hilarious at all. When companies chose to offer new customers more than they are willing to offer to their existing customers, it's give the message that they no longer care to provide adequate service to the people who are keeping them in business to begin with. I have been an ADT customer for many years as well. My system is completely outdated/faulty. ADT presented me with 3 options:

*Stay with ADT and pay close to 1K to have my system updated
*Stay with ADT and continue to use outdated and worn out/faulty equipment
*Move to another company and get new equipment at no charge

My first choice was to stay with ADT, get my system updated and remain a satisfied customer...Only to find out....that is not one of the options. It's all about customer service, regardless of the size of the company.... enough said!

(Added Jan 22/10) I think it is absolutely hilarious that people complain about ADT and how they "can't get new equipment and upgrades for free" and are switching or will switch to another company and how "ADT has complaints 20 to 1 against other companies".....well, for all of you who are switching, you will be "new" customers for them for a while just like you were with ADT and when the time is right for upgrades and such, you will be right back in the position you were before with ADT! Secondly, ADT is 20 times as large as any other company, so naturally their complaint level will match that, but the ratio is equal to everyone else. You need to realize that every company in every industry will have unhappy customers no matter what and that happy customers will not take the time to get on here and write a positive review about their happiness. Enough said.

(Added Jan 21/10) I was an adt customer for 17 yrs. I paid my monthly service plus a $6.00 service fee. My system required service three times in seventeen years. The last time I was told that the equipment was out dated and could not be serviced. The equipment would have to be replaced at a cost of over $300.00. Because I was an adt customer I did not qualify for any promotions or discounts. This is company policy. In seventeen years I paid them $1,224.00 in service fees and $8,000.00 in monitoring fees for a total of $9,180. I guess new customers are more important then old ones. I have changed to Brinks Home Security. New and better equipment and a better monthly rate. Free instalation and a $10.00 a month savings over adt. Please look hard at adt before signing a contract.

(Added Jan 21/10) (ADT Employee) I have been employed by ADT for the past 20 years, the last 14 as an Commercial Installer. During my career I have seen some people that weren't interested in customer service or taking responsibility for their actions. I can honestly say that the crew I install with is a very diligent,talented,and experienced team. We will do what it takes,whether it's to crawl thru you dirty,damp crawlspaces,tight claustrophobic attics or to work in your office,lab or any other area while trying to minimize the disruptions to your daily business functions. I understand that many horror stories have been told, just try to keep in mind that the installers are on the front line and are trying to do the right thing.

(Added Jan 21/10) I had a Wells Fargo security system installed in my home in 1985. Tyco purchased Wells Fargo in 1998 and merged the company with ADT....(read the whole review)

(Added Jan 20/10) ADT has yet to refund my $1032.78 due to a billing error (double billing) since 11/2006 through 11/2009. We have been a ADT customer since 1993 and makes no difference. I am due my refund, as acknowledged by ADT but still can not get my money back. However, I still getting bills because they had two accounts set up for us. Problem has been recognized by ADT for over two months. Also, they set up one of the accounts on automatice checking account withdrawal (which was the beginning of the problems), which we did not authorize (I have the original paper work when the upgrade was done in 11/2006).

(Added Jan 9/10) (Updated May 10/10) I called the ADT regional customer service center shortly before Christmas to have the security system repaired in my home as I kept geting fault codes the wouldn't reset. I was given a refrence number and told that a local technician would come to my home the following morning....that was almost three weeks ago! I am not impressed with the level of service....
Update:
To date the system has not been repaired, and I have had no further contact with ADT (what a bunch of losers that company is). I would never do business with them again!

(Added Jan 9/10) ADT has the worst customer service I have ever had to deal with. I had an ADT rep. ** ***** come out to my house and....(read the whole review)

(Added Jan 8/10) So frustrated! Just signed up with ADT two months ago...a week ago we arrived home to find the police showing up a half hour later. There was a problem with our home security system and police were dispatched - when we called ADT they said they tried several times to call us. We did not have any calls from ADT. After speaking to several managers, they confessed that they called but it went straight to voicemail since the alarm triggered phone to be off. Their policy is not to leave a message but if they know that the alarm will disarm phone, this policy sucks! Today i forgot the alarm was on and opened door by mistake. I went to disarm the alarm but no call from ADT. Spoke to them and they said that since we disarmed the alarm within 120 seconds, there was no need. I responded what if there was a burglar with a knife to my neck? We told them that this policy didn't work and they replied that we are stuck until 2012. So let me get this straight...they do not provide service they are supposed to and i have no way of getting out of contract?

(Added Dec 30/09) (Updated May 10/10) In July 2009 I went online to the ADT website and asked for a home security system to be installed in our new home. ADT sent their dealers Eversafe who....(read the whole review)

(Added Dec 29/09) Great monitoring people, but business people, Lord Help Us! I found out today, after almost four months of simply trying to get my mailing address correct on my new primary residence that they have disconnected my monitoring at my vacation home, due to not paying my bill. I tried very hard to help them understand the bill is paid through my credit card and has been for the past 10 years. They said they have been mailing me notices about the problem and trying to call me. I finally figured out they were mailing and calling to my vacation home which does not have mail service and no one lives there to answer the phone! After 10 years they still can't get this figured out! I told them mailing something to the physical address of my vacation home is like mailing a letter to Santa at the North Pole and wondering why he doesn't answer it! IT DOES NOT EXIST!! We moved our primary residence three months ago and signed up for ADT again. I now get solicitation calls from them asking if we want to sign up. Unbelievable. If I had not just spent hundreds of dollars having them install new stuff, I would drop them like a hot potato.

(Added Dec 12/09) I can characterize my experience with ADT as one of the most frustrating to date. My wife and I had a $3,000 Custom Home System installed in September and have had nothing but issues. Last month a tech visited the house to fix one of the iCenter monitors that had stopped working approximately two weeks after activation. He walked in and out of the house numerous times, unplugged cat5 cables that did not correspond to the ADT system necessitating that I come out of pocket for repairs to my network, left the house stating that he was going to pick up a monitor and would be back that day. Approximately 4 weeks later we are still waiting for him to show up. This morning I learned that it is possible that ADT is going to charge me to fix what has really never worked. If you are looking to purchase a security system, please look at other providers. Our sales guy promised the world, none of which has been delivered. When it is all over I will have spent almost $5,000 in equipment, installation and servicing fees for a system that has not delivered what was promised.

(Added Dec 12/09) I have been a customer for 14 years at two subsequent addresses. The alarm functioned as advertised, but be aware of....(read the whole review)

(Added Dec 11/09) I recently signed up with ADT and am satisfied with their installation and service thus far. While in the process of deciding providers I requested multiple quotes. I am really upset with the way APX operates. Since requesting the quote they been hounding me and tried to pressure my wife into believing we signed a contract. What a bunch of high pressure jerks; I would steer clear of this company. The reason I backed away from them was because of their completely one-sided contract terms. I advise staying away from APX even for a quote!

(Added Dec 11/09) My husband and I bought a new home in 2007. Before that, we had Monitronics Security System for approximately 10 years....(read the whole review)

(Added Dec 4/09) (Updated Feb 24/10) I am leaving ADT because they have cost in false alarms fees for the last time. The alarm went off I turned it off...but the police were still called...I called and asked them to turn back the police. They asked me for my code - I couldn't remember exactly and gave them my code - I knew it was either code100, 101, 102 etc...it had been 7 years...anyhow I gave them the right code. they then asked for the code AGAIN...I went through the same exercise and they said that wasn't good enough. THEY WOULD NOT CALL OFF THE POLICE. I end up with a 100 dollar fine and they will not reimburse me. Therefore they will lose the future stream of income ~500 dollars per year for the next 20-30 years. Not good business sense and horrible arrogant customer service.
Update:
The only update is that I have found a better alarm service - Guardian. They actually care about what I have to say. I will never go back to ADT.

(Added Dec 4/09) Anyone reading these reviews keep in mind that all major companies are not able to satisfy everyone....(read the whole review)

(Added Dec 4/09) (Updated Mar 15/10) Customer Service is TERRIBLE. I had a "first call" appointment scheduled from 8:00 - 9:00 am today. At 9:00 am I called ADT to find out why the technician had not shown up on time just to discover that they double booked thier "first call" appointments. No, first call appointments mean that you are the FIRST appointment for that day. I took off work (my work day starts at 6:30 am) to wait for the 8:00 am appointment. Its 10:17 am and no one has shown up yet. Thats 1/2 day of time off and is unacceptable. Oh, and the best part, they still want to charge me the $25 service charge fee for the technician to come to my house 3 hours late. What choice do I have but to pay it? Well, come 4 more months I will have a choice, to not continue service with ADT and I will go with the different service company.
Update:
Customer service finally responded positively offering a full apology and two free months of service. It doesn't mean that I'm happy with ADT, especially after the rate increase in the middle of my contract period, but I do appreciate their attempt to make the situation right.

(Added Dec 3/09) I recently had ADT install an alarm system in my house, worst mistake I have....(read the whole review)

(Added Nov 16/09) (Updated Feb 23/10) We had initially attempted to sign up directly with ADT but having just moved....(read the whole review)

(Added Nov 16/09) I don't like saying too much about any company because one bad apple can give a company a bad name. We have been with ADT for over two years....(read the whole review)

(Added Nov 15/09) Be AWARE! ADT will never ask you for your social security number (unless you are financing $1,000 or more through the Leasing Company of America). ADT "Authorized Dealers" do ask you for that information to process the application. ADT corporate does not need that for an alarm. As an ADT manager I do not favor the dealer program as I encounter many instances of incorrect information being transmitted and in turn angry customers. Dealers pay ADT to use their name to market their services. The monitoring and service is provided by corporate. A dealer may not always be there but corporate will be here forever to service the customer. Always ask if the sales rep is corporate or a dealer. All corporate employees have ADT badges and in many states have state issued security or public safety licenses. As for billing problems, if you do not have your issue resolved ask for a manager.

(Added Nov 2/09) I contacted ADT for info about an alarm system in early/mid Sept 09....(read the whole review)

(Added Nov 2/09) Here's my ADT horror story. I sincerely hope potential customers will read this and....(read the whole review)

(Added Oct 24/09) DON'T GET ADT!!!!!!! We have had ADT for 9 years, we upgraded in 11/08 and they....(read the whole review)

(Added Oct 15/09) I signed up with ADT because I thought they were the best. The 3 year contract scared me, but....(read the whole review)

(Added Oct 6/09) (Updated Oct 7/09, Oct 14/09) On September 16, 2009, someone removed the flood lights from the front of my house and shattered the globes and lights on my....(read the whole review)

(Added Sept 30/09) To the person that wrote: "ADT is incompetent, inconsistent, and inconsiderate. I have to speak to a manager every....(read the whole review)

(Added Sept 18/09) (Updated Jan 22/10) We have had ADT since June 2006 and have had a very good experience with it all around....(read the whole review)

(Added Sept 9/09) (Updated Nov 2/09) This review is for ADT the company. I cancelled my contract within....(read the whole review)

(Added Sept 8/09) Have had ADT for about 10 yrs and have paid a set amount that they said was what I needed to pay. The cheapest available. Then come to find out that I have been paying $10.00 extra for some service plan that includes battery replacement, and annual service calls to check my unikt. Since I never knew about it and am not happy about it all that I have been paying an extra $120.00 a yr I didn't have too I want it cancelled...then they tell me I'm only paying $5.00. Then an extra $1.00 is being tacked on because I don't get a bill. WTF??? So send me a bill. Very unscrupulous business practice but I must say that they are quick to call on an alarm occurrance. That is good.

(Added Aug 31/09) ADT is incompetent, inconsistent, and inconsiderate. I have to speak to a manager every time I call because the representatives confuse me with their babble. They give me one cancellation figure one day and send a totally different invoice in the mail. I don't live in the house any more considering I had to move because of a financial hardship but they don't care and keep referring me to the contract. However, they are willing to negotiate a final contract offer if and when they feel like it. The service is terrible also. There is no one checking to make sure if the service is actually monitoring. I was told to pay a maintenance fee for this reason yet they want me to do all the maintenance.

(Added Aug 24/09) (Updated Jan 22/10) Several months after install, master console started reporting sensor failures. Replaced....(read the whole review)

(Added Aug 23/09) I have had ADT for three years and under contract or I would have ran at the first incident....(read the whole review)

(Added Aug 13/09) I have been with ADT for about 6 yrs and luckily, I haven't had a burglary or fire....(read the whole review)

(Added Aug 13/09) We recently had an ADT Rep. come out to our house to talk with us about their services. She went over some of the....(read the whole review)

(Added Aug 13/09) My husband and I have had on going problems with ADT Security since 2007....(read the whole review)

(Added Aug 12/09) My review involves not only ADT Corporate, but also the local company who installed the system for them....(read the whole review)

(Added Aug 5/09) ADT Security provides the poorest customer service, unprofessional, and doesn't....(read the whole review)

(Added Aug 5/09) We are discontinuing our service with ADT. All of the equipment that we were....(read the whole review)

(Added July 16/09) After 20 untroubled years with ADT in Philadelphia we moved to rural Illinois and paid ADT....(read the whole review)

(Added July 7/09) We had our ADT system installed in just the last couple of weeks and I must say that I am confused as to all of the bad reviews....(read the whole review)

(Added July 7/09) I bought a home in August 2008 with a corporate installed ADT alarm system already installed....(read the whole review)

(Added July 2/09) We signed up for AT&T u-verse and the ADT system did not....(read the whole review)

Archive Of Updated Reviews:

(Added June 1/09) (Updated Oct 15/09) I have had it with ADT. Their incompetency, both in the billing and....(read the whole review)

(Added May 25/09) (Updated May 27/09) I am a property manager in orlando Florida and we manage 50 homes with ADT alarm system....(read the whole review)

(Added May 15/09) (Updated Sept 1/09) I have had ADT for a few years now. I wish I could get rid of them, but I cannot afford to pay the contract termination fee. What I am about to write is completely true....(read the whole review)

(Added April 23/09) (Updated Aug 12/09) We had ADT for 10 years. On August 14, 2008, a fire destroyed our house. While the ADT hourse alarm went off, our system never contacted Central Station (even though Central Station called the house five days prior to the fire to let us know that one door sensor was not working!), and thus the fire department was never called by ADT. ADT claims no liability.
Update:
Our house has been rebuilt and we switched to Guardian.

(Added April 1/09) (Updated June 26/09) I had a horrible experience with ADT!!!! After A local sales rep. wasted nearly....(read the whole review)

(Added Mar 31/09) (Updated June 26/09) I have had ADT for 18 months. If you call for service help, the people do not have a clue on how to help you....(read the whole review)

(Added Mar 6/09) (Updated May 27/09) I purchased my original ADT system in 1996 and was very happy with it. In 2002, I upgraded to....(read the whole review)

(Added Feb 16/09) (Updated May 27/09) ADT is my second alarm company and they are terrible....(read the whole review)

(Added Jan 27/09) (Updated May 27/09) My wife and I had an ADT system installed in our home several years ago. The salesperson recommended a combination of....(read the whole review)