Following are just a part of a letter I am sending to BBB of Alaska, Oregon & Western Washington (DuPont, WA) and Attorney General Of State Of Washington to register complaints against this company operating at 8525 120th Ave NE Ste 301 Kirkland, WA 98033.
I am still editing this letter,so the actual letter may be different when submitted BUT complaints will remain more or less same(wording may change).
I STRONGLY suggest that you should NOT do business with this company. They are running a scam. Mr. Ben Price will lure you in with all kinds of goodies (e.g. our low low prices and no contract terms) to get you in the door and then they will charge you nickel and dime later. If you have pre-paid service, they will send you emails citing some BOGUS problems and essentially will try to keep with them for LIFE by sending all kinds of POTENTIALLY threatening emails (I got 2 emails from their CEO Ron H Cats), BOGUS reports and bogus charges.
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I am writing this letter to register following complaints against this company for using deceptive practices and for sending invoices with bogus charges and bogus reports to support these bogus charges and sending potentially threatening emails (from their CEO Ron Cats) telling what will they do if I DO NOT COMPLY to their wishes.
The bone of contention was invoice # 24735 for an amount of $194.65 which was received in the email on May 11, 2008 after cancellation of my pre-paid 1 Yr (paid in advance using credit card) service. I replied by sending a USPS registered mail addressed to CEO Ron Cats disputing all charges as BOGUS and asked to resolve amicably. He replied by email dated 06/05/08 admitting mistake by giving some lame excuse to what appeared as a deliberate and blatant attempt to charge for something which was neither asked for nor delivered. Subsequently, I received a new invoice # 9949 for $60.80 with remaining BOGUS charges carried over from the previous invoice. I am still disputing BOGUS charges. Now, Mr. Ron Cats has threatened me via email dated 07/03/08 to send some other BOGUS charges to a collection agency. His exact words are "I will instruct the accounting department to proceed with the back charges and turn it over to collections".
Complaint # 1) Their deceptive and misleading advertisement on Contract terms. As per their site under FAQ section they state VERY CLEARLY that "We don't require contract terms". However, to support their BOGUS charges they cite contract terms and BLATENLY include additional contract terms in the innocuous but deceptive emails.
Complaint # 2) Sending deceptive emails to get you sign up for extended term by including additional contract terms in the emails by notifying to the subscriber (that is me) that false alarms are being received by their monitoring station. They do this by offering solution to fix a BOGUS problem but asked you to remain for 1 more year by placing additional clauses in the email offering solution. Unless somebody reads these lengthy emails they MAY not know how comforting they look in the beginning BUT how cunning and deceptive they are.
Complaint # 3) Sending what looks like a bogus report, perhaps prepared on the fly using MS Excel to show that my system was sending some signals to their monitoring station
Complaint # 4) Backcharging for 12 months for receiving these BOGUS signals by showing a bogus report again citing some clause in the contract.
Complaint # 5) Threatening to report to collection agency with BOGUS charges.
Complaint # 6) Taking my social security number for security reasons and I am afraid that they will use for purposes other than security reasons such as reporting to collection agency which the CEO Ron H. Cats already threatened via email.
Complaint # 7) Asking me to pay by credit card ONLY. I am afraid if I give them my credit card they MAY run additional charges by using some other tactic.
Complaint # 8) Sending invoices with bogus charges. Received a new invoice # 9949 dated 07/01/2008 with BOGUS charges of $60.80.
Complaint # 9) Threatening to backcharge for 24 months via email received dated 06/05/08 if I do not settle which I feel are the bogus charges. The exact words from Ron Cats were "If you choose not to do so, we reserve the right to go back and recharge ALL fees for the 24 month term based on your promotional code that you used to gain services last year at $9.95 per month, as well as not allow credits for unused services".
To give a little background, I signed up for their 1-Yr pre-paid service last year which was fully paid by credit card. Later, due to reasons listed below, I decided to prematurely discontinue their services. They sent me an invoice # 24735 for an amount of $194.65 on May 11, 2008. I sent a USPS registered letter disputing all these BOGUS charges. Subesequently, I received an email from CEO of the company and recently received a new invoice # 9949 dated 07/01/2008 with BOGUS charges of $60.80. I also want to point out that the equipment is mine and I used it for 2 years when I signed for monitoring services from a Houston-based alarm monitoring company. The equipment was installed by this company in my new house free of charge for signing up with them for 2 years on or around Julu 15th 2001. I also want to point out that this device is located near my bedroom and makes annoying noise when battery is low. I have been changing the battery faithfully and as per the company which provided and installed the machine told me that this system is programmed NOT to send any test signals other than making annoying noise when battery is low.
I also want to point out that there are NUMEROUS complaints against this company at BBB and at various sites. In the beginning I did NOT trust these BUT now I am convinced that they are true after dealing with them personally trying to resolve these bogus charges. Some of the complaints at http://www.alarmsystemreviews.com/unbiased-saveonmyalarm-customer-reviews.html are:
1) "They will make you miserable, do not use this company. Sure while you have the service, it's fine, but unless you plan on keeping it for life you're doomed".
2) "I have never faced a business out to scam you from day one".
Some of the complaints at: http://www.complaints.com/2007/november/7/SaveOnMyAlarm.com___Deceptive_Company_with_numero_154029.htm are:
1)"Deceptive company with numerous unresolved complaints w/BBB".
There are numerous complaints at BBB and can be found at: http://alaskaoregonwesternwashington.bbb.org/WWWRoot/Report.aspx?site=114&bbb=1296&firm=503165.
I want to add some additional facts to support some of the complaints:
Complaint # 1 Their deceptive and misleading advertisement on Contract terms and then flatly denying saying "The FAQ section of our site is NOT OUR CONTRACT and cannot override the TERMS & CONDITIONS of our agreement. (Read it on our site)".
They clearly state on their web site under FAQ section: http://www.saveonmyalarm2.shoppingcartsplus.com/page/page/1549229.htm#77479
as follows: "What is your contract term? We don't require contract terms. You simply pre-pay for your service in advance from one month to ten tears at our extremely low rate. Upon expiration of the pre-paid term, your service will continue on our month to month rate until you either cancel services, agree to a new pre-paid monitoring term".
When I decided not to continue with their services after having their service on month to month basis before eventually signing up for 1-Yr pre-paid service, I was asked by Jackie to talk to Mr. Ben Price. I told Mr. Price that I am getting better deal with my old company and he offered me same deal as 1-yr pre-paid service and asked to sign up online. Mr. Ben Price also told me not to worry about contract terms and asked me to look at FAQ section on the web site when I told him that I am NOT comfortable with checking the circle saying "CLICK HERE TO ACCEPT OUR SERVICE TERMS AND CONDITIONS SHOWN BELOW". He told me that it was probably a mistake carried over from an old form. I asked Ron Cats to explain this in the letter I sent to him which he never replied until yesterday . His reply via email dated 07/01/2008 was "As for your request for us to waive the balance due, this is denied based on your CONTRACT TERMS. The FAQ section of our site is NOT OUR CONTRACT and cannot override the TERMS & CONDITIONS of our agreement. (Read it on our site)". I did NOT ask him to waive the balance due, I basically disputed all those charges as BOGUS. Now, I realize why whoever is complaining is calling this company a scam. This is one of their scam to lure you saying "we have no contract terms" and later flatly denying it.
Complaint # 2 Using deceptive tactic to get you sign up UNKNOWINGLY for extended term by including additional terms in the emails by reporting some signals are being received by their monitoring station.
I sent a USPS certified letter addressed to CEO of this company on May 14 2008 disputing all the charges totaling $194.65 as BOGUS Charges listed in invoice # 24735 which was sent by their AR department via email on 05/11/2008. This letter was received by James Bott as per the return receipt. This invoice was sent after I decided to cancel this service prematurely. I decided to cancel this service after I realized how cleverly and deceptively they want me to sign up for one more year beyond my original term with no mention of price. I did NOT realize their tactic and submitted PHONE SERVICE ORDER form online as suggested in the email to fix this problem so that I do not get charged again. I received one more email saying that they need credit card number since this a pre-paid service. I read this email in its entirety and realized how deceptive and cunning this email was. Deep buried way down in the email the AR department had 8 clauses. I was alarmed by clause # 8 which states "Subscriber agrees to remain a monitored account with contractor a minimum of 12 months beyond any service call performed through this order". I was shocked with clause # 4 which states "Subscriber does not have a credit card on file with contractor, they agree to provide such for both this service call, as well as future monitoring and repair fees from contractor". I realized that this is dangerous because they can charge my credit card for additional 1 year with no pricing disclosed. I replied that I do not want to continue with their services and later called and cancelled this pre-paid service with 60 days notice. Later, I found that I did the right thing after I did some research on the internet about this company and found out that there are numerous complaints about this company.
Complaint # 3 Sending bogus report to show that my system was sending some signals to their monitoring station and charging for these signals.
When I asked Ron H Cats about the proof that their monitoring system actually received the so-called "automatic or supervisory signals,including but not limited to opening, closing or auto tests". I asked him for this because the company who installed this system and with whom I wish to continue when I am done with SaveOnMyAlarm told me this system is programmed NOT to send any supervised signal such as "open, close and by-pass". He sent me a report via email which looked like report prepared in MS Excel. Their claim that my system is sending low-battery signals is a BOGUS claim because as per this company the system will ONLY make annoying sound to alert you about low battery. I asked when I received a new invoice # 9949 dated 07/01/2008.
Complaint # 4 Backcharging for 12 months for receiving these BOGUS signals by showing a bogus report.
They backcharge for last 12 months at $5 per month citing the clause "This monthly fee has been added to your account as per contract # 25: will cause contractor to access additional fees against subscriber's account and may be done in arrears up to one year" in invoice # 9949 dated 07/01/2008. As stated previously, my system is programmed NOT to send these signals and claims that their monitoring system was receiving such signals are BASELESS, and hence charges are BOGUS.
I am still editing this letter,so the actual letter may be different when submitted BUT complaints will remain more or less same(wording may change).
I STRONGLY suggest that you should NOT do business with this company. They are running a scam. Mr. Ben Price will lure you in with all kinds of goodies (e.g. our low low prices and no contract terms) to get you in the door and then they will charge you nickel and dime later. If you have pre-paid service, they will send you emails citing some BOGUS problems and essentially will try to keep with them for LIFE by sending all kinds of POTENTIALLY threatening emails (I got 2 emails from their CEO Ron H Cats), BOGUS reports and bogus charges.
*****************************************************************
I am writing this letter to register following complaints against this company for using deceptive practices and for sending invoices with bogus charges and bogus reports to support these bogus charges and sending potentially threatening emails (from their CEO Ron Cats) telling what will they do if I DO NOT COMPLY to their wishes.
The bone of contention was invoice # 24735 for an amount of $194.65 which was received in the email on May 11, 2008 after cancellation of my pre-paid 1 Yr (paid in advance using credit card) service. I replied by sending a USPS registered mail addressed to CEO Ron Cats disputing all charges as BOGUS and asked to resolve amicably. He replied by email dated 06/05/08 admitting mistake by giving some lame excuse to what appeared as a deliberate and blatant attempt to charge for something which was neither asked for nor delivered. Subsequently, I received a new invoice # 9949 for $60.80 with remaining BOGUS charges carried over from the previous invoice. I am still disputing BOGUS charges. Now, Mr. Ron Cats has threatened me via email dated 07/03/08 to send some other BOGUS charges to a collection agency. His exact words are "I will instruct the accounting department to proceed with the back charges and turn it over to collections".
Complaint # 1) Their deceptive and misleading advertisement on Contract terms. As per their site under FAQ section they state VERY CLEARLY that "We don't require contract terms". However, to support their BOGUS charges they cite contract terms and BLATENLY include additional contract terms in the innocuous but deceptive emails.
Complaint # 2) Sending deceptive emails to get you sign up for extended term by including additional contract terms in the emails by notifying to the subscriber (that is me) that false alarms are being received by their monitoring station. They do this by offering solution to fix a BOGUS problem but asked you to remain for 1 more year by placing additional clauses in the email offering solution. Unless somebody reads these lengthy emails they MAY not know how comforting they look in the beginning BUT how cunning and deceptive they are.
Complaint # 3) Sending what looks like a bogus report, perhaps prepared on the fly using MS Excel to show that my system was sending some signals to their monitoring station
Complaint # 4) Backcharging for 12 months for receiving these BOGUS signals by showing a bogus report again citing some clause in the contract.
Complaint # 5) Threatening to report to collection agency with BOGUS charges.
Complaint # 6) Taking my social security number for security reasons and I am afraid that they will use for purposes other than security reasons such as reporting to collection agency which the CEO Ron H. Cats already threatened via email.
Complaint # 7) Asking me to pay by credit card ONLY. I am afraid if I give them my credit card they MAY run additional charges by using some other tactic.
Complaint # 8) Sending invoices with bogus charges. Received a new invoice # 9949 dated 07/01/2008 with BOGUS charges of $60.80.
Complaint # 9) Threatening to backcharge for 24 months via email received dated 06/05/08 if I do not settle which I feel are the bogus charges. The exact words from Ron Cats were "If you choose not to do so, we reserve the right to go back and recharge ALL fees for the 24 month term based on your promotional code that you used to gain services last year at $9.95 per month, as well as not allow credits for unused services".
To give a little background, I signed up for their 1-Yr pre-paid service last year which was fully paid by credit card. Later, due to reasons listed below, I decided to prematurely discontinue their services. They sent me an invoice # 24735 for an amount of $194.65 on May 11, 2008. I sent a USPS registered letter disputing all these BOGUS charges. Subesequently, I received an email from CEO of the company and recently received a new invoice # 9949 dated 07/01/2008 with BOGUS charges of $60.80. I also want to point out that the equipment is mine and I used it for 2 years when I signed for monitoring services from a Houston-based alarm monitoring company. The equipment was installed by this company in my new house free of charge for signing up with them for 2 years on or around Julu 15th 2001. I also want to point out that this device is located near my bedroom and makes annoying noise when battery is low. I have been changing the battery faithfully and as per the company which provided and installed the machine told me that this system is programmed NOT to send any test signals other than making annoying noise when battery is low.
I also want to point out that there are NUMEROUS complaints against this company at BBB and at various sites. In the beginning I did NOT trust these BUT now I am convinced that they are true after dealing with them personally trying to resolve these bogus charges. Some of the complaints at http://www.alarmsystemreviews.com/unbiased-saveonmyalarm-customer-reviews.html are:
1) "They will make you miserable, do not use this company. Sure while you have the service, it's fine, but unless you plan on keeping it for life you're doomed".
2) "I have never faced a business out to scam you from day one".
Some of the complaints at: http://www.complaints.com/2007/november/7/SaveOnMyAlarm.com___Deceptive_Company_with_numero_154029.htm are:
1)"Deceptive company with numerous unresolved complaints w/BBB".
There are numerous complaints at BBB and can be found at: http://alaskaoregonwesternwashington.bbb.org/WWWRoot/Report.aspx?site=114&bbb=1296&firm=503165.
I want to add some additional facts to support some of the complaints:
Complaint # 1 Their deceptive and misleading advertisement on Contract terms and then flatly denying saying "The FAQ section of our site is NOT OUR CONTRACT and cannot override the TERMS & CONDITIONS of our agreement. (Read it on our site)".
They clearly state on their web site under FAQ section: http://www.saveonmyalarm2.shoppingcartsplus.com/page/page/1549229.htm#77479
as follows: "What is your contract term? We don't require contract terms. You simply pre-pay for your service in advance from one month to ten tears at our extremely low rate. Upon expiration of the pre-paid term, your service will continue on our month to month rate until you either cancel services, agree to a new pre-paid monitoring term".
When I decided not to continue with their services after having their service on month to month basis before eventually signing up for 1-Yr pre-paid service, I was asked by Jackie to talk to Mr. Ben Price. I told Mr. Price that I am getting better deal with my old company and he offered me same deal as 1-yr pre-paid service and asked to sign up online. Mr. Ben Price also told me not to worry about contract terms and asked me to look at FAQ section on the web site when I told him that I am NOT comfortable with checking the circle saying "CLICK HERE TO ACCEPT OUR SERVICE TERMS AND CONDITIONS SHOWN BELOW". He told me that it was probably a mistake carried over from an old form. I asked Ron Cats to explain this in the letter I sent to him which he never replied until yesterday . His reply via email dated 07/01/2008 was "As for your request for us to waive the balance due, this is denied based on your CONTRACT TERMS. The FAQ section of our site is NOT OUR CONTRACT and cannot override the TERMS & CONDITIONS of our agreement. (Read it on our site)". I did NOT ask him to waive the balance due, I basically disputed all those charges as BOGUS. Now, I realize why whoever is complaining is calling this company a scam. This is one of their scam to lure you saying "we have no contract terms" and later flatly denying it.
Complaint # 2 Using deceptive tactic to get you sign up UNKNOWINGLY for extended term by including additional terms in the emails by reporting some signals are being received by their monitoring station.
I sent a USPS certified letter addressed to CEO of this company on May 14 2008 disputing all the charges totaling $194.65 as BOGUS Charges listed in invoice # 24735 which was sent by their AR department via email on 05/11/2008. This letter was received by James Bott as per the return receipt. This invoice was sent after I decided to cancel this service prematurely. I decided to cancel this service after I realized how cleverly and deceptively they want me to sign up for one more year beyond my original term with no mention of price. I did NOT realize their tactic and submitted PHONE SERVICE ORDER form online as suggested in the email to fix this problem so that I do not get charged again. I received one more email saying that they need credit card number since this a pre-paid service. I read this email in its entirety and realized how deceptive and cunning this email was. Deep buried way down in the email the AR department had 8 clauses. I was alarmed by clause # 8 which states "Subscriber agrees to remain a monitored account with contractor a minimum of 12 months beyond any service call performed through this order". I was shocked with clause # 4 which states "Subscriber does not have a credit card on file with contractor, they agree to provide such for both this service call, as well as future monitoring and repair fees from contractor". I realized that this is dangerous because they can charge my credit card for additional 1 year with no pricing disclosed. I replied that I do not want to continue with their services and later called and cancelled this pre-paid service with 60 days notice. Later, I found that I did the right thing after I did some research on the internet about this company and found out that there are numerous complaints about this company.
Complaint # 3 Sending bogus report to show that my system was sending some signals to their monitoring station and charging for these signals.
When I asked Ron H Cats about the proof that their monitoring system actually received the so-called "automatic or supervisory signals,including but not limited to opening, closing or auto tests". I asked him for this because the company who installed this system and with whom I wish to continue when I am done with SaveOnMyAlarm told me this system is programmed NOT to send any supervised signal such as "open, close and by-pass". He sent me a report via email which looked like report prepared in MS Excel. Their claim that my system is sending low-battery signals is a BOGUS claim because as per this company the system will ONLY make annoying sound to alert you about low battery. I asked when I received a new invoice # 9949 dated 07/01/2008.
Complaint # 4 Backcharging for 12 months for receiving these BOGUS signals by showing a bogus report.
They backcharge for last 12 months at $5 per month citing the clause "This monthly fee has been added to your account as per contract # 25: will cause contractor to access additional fees against subscriber's account and may be done in arrears up to one year" in invoice # 9949 dated 07/01/2008. As stated previously, my system is programmed NOT to send these signals and claims that their monitoring system was receiving such signals are BASELESS, and hence charges are BOGUS.
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