Recent Review For Protection One Alarms (con't):
Review For Protection One Alarms (Con't)
This customer review has been submitted anonymously by a present or former Protection One alarm client. Please remember that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with this or any other alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting your review!
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I do not recommend Protection One and am cancelling my service - or at least trying to but even that is a hassle.
I am very displeased with the company's customer service in various regards, none of which actually relate to the protection aspect of what they do. First, the extended warranties are misleading. About 2 years ago a technician came to my home to correct a covered problem and offered to change a battery in a different Protection One device. I agreed since batteries were supposedly part of the maintenance plan. Wrong. Only SOME batteries. What? Apparently the one he initiated replacement on was supposedly not covered.
Secondly, although he never mentioned a cost, I became the victim of unrelenting bill collection procedures over an amount of approx $11. Their automated systems call at all hours including evening and weekends but there isn't even an operator at the other end.
Third, when I finally reached a representative and tried to cancel added charge for the extended warranty (which I had carried for years), I was told no problem and he'd send out new paperwork to just sign. When I read it carefully, I discovered that the paperwork to drop the added service was actually a completely new contract with a 3 year commitment!
Fourth, even with your identifying information and password, you cannot cancel by phone or online. The rep did say that she could send me a postcard to sign and that they would cancel 30 additional days after that. I'm still waiting for the card which I have no confidence will ever arrive so now I will have to write a letter and, with this group, I'm going to send it certified.
Customer service on a scale of 1 to 5? 1.
I am very displeased with the company's customer service in various regards, none of which actually relate to the protection aspect of what they do. First, the extended warranties are misleading. About 2 years ago a technician came to my home to correct a covered problem and offered to change a battery in a different Protection One device. I agreed since batteries were supposedly part of the maintenance plan. Wrong. Only SOME batteries. What? Apparently the one he initiated replacement on was supposedly not covered.
Secondly, although he never mentioned a cost, I became the victim of unrelenting bill collection procedures over an amount of approx $11. Their automated systems call at all hours including evening and weekends but there isn't even an operator at the other end.
Third, when I finally reached a representative and tried to cancel added charge for the extended warranty (which I had carried for years), I was told no problem and he'd send out new paperwork to just sign. When I read it carefully, I discovered that the paperwork to drop the added service was actually a completely new contract with a 3 year commitment!
Fourth, even with your identifying information and password, you cannot cancel by phone or online. The rep did say that she could send me a postcard to sign and that they would cancel 30 additional days after that. I'm still waiting for the card which I have no confidence will ever arrive so now I will have to write a letter and, with this group, I'm going to send it certified.
Customer service on a scale of 1 to 5? 1.
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