Recent Review For Protection One Alarms (con't):
Review For Protection One Alarms (Con't)
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We started with Dynamark security and ended with Protection One as our monitoring company. Our home security company became "Safe Harbor" without our knowledge and without our permission. We were with the company for 15 years without problem - that means we did not trip our alarm.
Last Friday, 02/05/10, everything changed. Our system was armed and we were fast asleep. Suddenly our door bell was ringing and people banging at our door. We got up and looked out and saw 2 fire trucks and 3 police cruisers in our yard. When we looked our key pad, it was not showing any red signals to signify events. We did not receive any phone calls from Protection One. We were told our phone was on answering mode when they called. We have a caller ID which did not show any calls from Protection One. We were told that the monitoring company - Protection One center got signals showing "glass breaking" at front door, family room, and kitchen along with fire in the basement! But our keypad did not show any such signals. Also the monitoring center was not being truthful when they told they tried to call our home, since the answering machine comes only after 6 rings, and we did not get the phone or even showed on our caller ID.
When we called them to cancel our contract, the company rep. called and told to let them check into the matter. Since they were nice on the phone, we decided to wait for 24-48 hours till their rep. come. Protection One is our monitoring company only, our home security is a local "safe harbor" company, whose tech. came to our home and told us "I have no idea what is wrong with your system" and charged us a service call!!
We did not have Protection One home security, only to monitor. If they can give us good service, we may stick with them.
Note: Sub Dealer is Safe Harbor Security.
Last Friday, 02/05/10, everything changed. Our system was armed and we were fast asleep. Suddenly our door bell was ringing and people banging at our door. We got up and looked out and saw 2 fire trucks and 3 police cruisers in our yard. When we looked our key pad, it was not showing any red signals to signify events. We did not receive any phone calls from Protection One. We were told our phone was on answering mode when they called. We have a caller ID which did not show any calls from Protection One. We were told that the monitoring company - Protection One center got signals showing "glass breaking" at front door, family room, and kitchen along with fire in the basement! But our keypad did not show any such signals. Also the monitoring center was not being truthful when they told they tried to call our home, since the answering machine comes only after 6 rings, and we did not get the phone or even showed on our caller ID.
When we called them to cancel our contract, the company rep. called and told to let them check into the matter. Since they were nice on the phone, we decided to wait for 24-48 hours till their rep. come. Protection One is our monitoring company only, our home security is a local "safe harbor" company, whose tech. came to our home and told us "I have no idea what is wrong with your system" and charged us a service call!!
We did not have Protection One home security, only to monitor. If they can give us good service, we may stick with them.
Note: Sub Dealer is Safe Harbor Security.
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