Recent Review For Protection One Alarms (con't):
Review For Protection One Alarms (Con't)
This customer review has been submitted anonymously by a present or former Protection One alarm client. Please remember that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with this or any other alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting your review!
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One of the reasons I decided to rent the apartment I did is because the complex offered the alarm system option that it could tie into the police network. I travel often and knowing my apartment would be monitored was a welcome amenity.
Well, the offer was far better than the actual experience. I had 3 services calls with the company in attempt to get the service to work, and all three times the attempts failed. Only one of the several different people I spoke with each time had any knowledge of the situation and was very professional. The others always had someone else to blame or someone else they needed to talk to before they could help me. Further more, they had to call someone from Florida to travel to North Carolina to come onsite to try to find out what the problem was. Each time, I was traveling and I had to assume someone came to address the issue because nothing was left behind to say they were there. Not even the apartment office was sure if the issue was fixed.
After several months of failed attempts to get the system to work, I received a bill for services that never occured because it never worked!!!! Again, I called and was told I could cancel the service. I told them to cancel. Three months later, I received a second bill for an additional three months of service that never worked. It wasn't until this call that I was told I had to send the cancellation request in writing, so I did. That was January 2009. I moved out of that apartment in July and had heard nothing so I assumed everything had been addressed.
In November 2009 I received another bill out of nowhere. I called and they told my they would have to talk to a supervisor. Again, no resolution with the first person I spoke to. I did not receive a return call until December 11th (3 weeks after my inquiry) only to leave a message (with no name) to say they had no record of a written cancellation request and I had to fax one in.
I have complied, for the second time, so we'll see what happens next in this saga. Do not trust Network Multifamily!!!!!
Well, the offer was far better than the actual experience. I had 3 services calls with the company in attempt to get the service to work, and all three times the attempts failed. Only one of the several different people I spoke with each time had any knowledge of the situation and was very professional. The others always had someone else to blame or someone else they needed to talk to before they could help me. Further more, they had to call someone from Florida to travel to North Carolina to come onsite to try to find out what the problem was. Each time, I was traveling and I had to assume someone came to address the issue because nothing was left behind to say they were there. Not even the apartment office was sure if the issue was fixed.
After several months of failed attempts to get the system to work, I received a bill for services that never occured because it never worked!!!! Again, I called and was told I could cancel the service. I told them to cancel. Three months later, I received a second bill for an additional three months of service that never worked. It wasn't until this call that I was told I had to send the cancellation request in writing, so I did. That was January 2009. I moved out of that apartment in July and had heard nothing so I assumed everything had been addressed.
In November 2009 I received another bill out of nowhere. I called and they told my they would have to talk to a supervisor. Again, no resolution with the first person I spoke to. I did not receive a return call until December 11th (3 weeks after my inquiry) only to leave a message (with no name) to say they had no record of a written cancellation request and I had to fax one in.
I have complied, for the second time, so we'll see what happens next in this saga. Do not trust Network Multifamily!!!!!
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