Recent Review For Protection One Alarms (con't):
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Review For Protection One Alarms (Con't)
This customer review has been submitted anonymously by a present or former Protection One alarm client. Please remember that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with this or any other alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting your review!
On Thursday December 20, 2007 one of 3 air conditioners was stolen from Rogers Foundation of Music (RFM). The theft was reported to the Independence Police the same day. I called protection one to express my concern that the alarm system couldn't be armed after this AC unit was stolen. A protection one tech was sent to check out the alarm system. At this time FC appeared on the small screen on the number pad. I read this to the protection one operator before a tech man was sent to RFM to check out the system. The tech man came and made it possible for us to arm the alarm via the key pad. I didn't know we were still not connected to the protection one monitoring terminal. Obviously the most critical problem still had not been resolved. We were open territory for any theft without a working sercurity system which we have been paying monthly. We could have been cleaned out totally until one of us arrived the next day. The security system seemed armed when we punched in the numbers to arm it---but again it didn't connect RFM to the protection one monitoring terminal. The tech didn't say anything about FC meaning we weren't connected to the protection one monitoring terminal. I also expressed to the tech that the AC units had been wired to the protection one alarm system about 2 years ago when an AC unit had been stolen then.
Two years ago we had an air conditioner stolen. At this time RFM had the air conditioners wired to the protection one alarm system by a protection one technician, so if there was another attempt to steal one or more of the 3 air conditioners protection one could respond by calling the police and stopping the robbery attempt. Now on January 9, 2008 RFM had the remaining 2 air conditioners stolen. These 2 air conditioners were wired to the protection one alarm system as was the first air conditioner that was stolen.
Two years ago we had an air conditioner stolen. At this time RFM had the air conditioners wired to the protection one alarm system by a protection one technician, so if there was another attempt to steal one or more of the 3 air conditioners protection one could respond by calling the police and stopping the robbery attempt. Now on January 9, 2008 RFM had the remaining 2 air conditioners stolen. These 2 air conditioners were wired to the protection one alarm system as was the first air conditioner that was stolen.
After receiving a phone call from a work associate, I was informed the other 2 air conditionrs had been stolen. I expressed my concern that we had not received a call from protection one, therefore protection one had not contacted the Police. This gave the theives all the time in the world to steal anything they wanted---including leaving the building and its content exposed to theft. Now I was concerned that the protection one alarm system we had been paying protection one to protect and monitor the content of our building and business was faulty, and leaving us exposed to the very theft we thought we were being protected from. Since the Police never responded to the theft because they were never alerted by Protection One. I called the Police the same day and then a report was taken over the phone. It was a little late for the Police to come to the crime scene. The damage was done. This is why the report was taken by the Police over the phone.
There is no excuse for this kind of irresponsibility on the part of Protection One security. This puts a total business at jeopardy.
There is no excuse for this kind of irresponsibility on the part of Protection One security. This puts a total business at jeopardy.
The bill we received from protection one due to the lack of protection and negligence on the part of protection one is totally out of line and arrogant on the part of Protection One to think that we would allow this lack of protection on the part of Protection one to go unnoticed. We have faithfully paid monthly for protection, and did not receive this protection due to a faulty system that wasn't even connected to the protection monitoring system even after being checked by the first tech. Even after the first tech man sent from Protection One to secure their security system---after the fist air conditioner theft the system was not connected to the protection one monitoring terminal even before and after the tech left. I don't understand how a tech could leave without making sure the security system was working and responding to the monitoring terminal.
When the second tech came to the studio after the theft of the 2nd and 3rd air conditioners he stated FC on the number pad meant there was no connection to the monitoring terminal. The second tech then reprogrammed the system. It wasn't until then the system was really doing what we had been paying for for months---PROTECTION THAT COULD BE MONITORED WHEN THE SYSTEM WAS ARMED---INSTEAD OF A FAULTY SYSTEM THAT GAVE ROGERS FOUNDATION NO PROTECTION DUE TO NEGLEGENCE ON THE PART OF PROTECTION ONE.
The theft of the 2nd and 3rd air conditioners could have been avoided had protection one been monitoring via a secure system---RFM had been paying for monthly. Remember---the 2nd and 3rd AC units were stolen after the first tech had come out after the first AC unit was stolen and supposedly repaired the system. Also remember all 3 AC units had been wired into the protection one security system 2 years before this theft of all 3 AC units. How many months have we been paying for protection and literally without knowing---we had a false since of security due to a faulty Protection One security system. At anytime we could have been cleaned out without any possible notification to the Police department due to a faulty alarm system.
It is the fault of Protection One that the air conditioners were stolen without any response to notify the Police. It is the fault of Protection One that we were left without protection. I expect reimbusement for protection paid---and not received. I expect the deductable for the theft of the 3 air conditioners to be paid by Protection One due to negligence for the faulty protection one system Rogers Foundation of Music and AirDigital Recording Inc. paid for on a continuing basis. I expect the tech charges to be removed for negligence on the part of protection one tech people.
I'm not sure how long we have been without a working security system---so I'm not sure how to treat this at present.
When the second tech came to the studio after the theft of the 2nd and 3rd air conditioners he stated FC on the number pad meant there was no connection to the monitoring terminal. The second tech then reprogrammed the system. It wasn't until then the system was really doing what we had been paying for for months---PROTECTION THAT COULD BE MONITORED WHEN THE SYSTEM WAS ARMED---INSTEAD OF A FAULTY SYSTEM THAT GAVE ROGERS FOUNDATION NO PROTECTION DUE TO NEGLEGENCE ON THE PART OF PROTECTION ONE.
The theft of the 2nd and 3rd air conditioners could have been avoided had protection one been monitoring via a secure system---RFM had been paying for monthly. Remember---the 2nd and 3rd AC units were stolen after the first tech had come out after the first AC unit was stolen and supposedly repaired the system. Also remember all 3 AC units had been wired into the protection one security system 2 years before this theft of all 3 AC units. How many months have we been paying for protection and literally without knowing---we had a false since of security due to a faulty Protection One security system. At anytime we could have been cleaned out without any possible notification to the Police department due to a faulty alarm system.
It is the fault of Protection One that the air conditioners were stolen without any response to notify the Police. It is the fault of Protection One that we were left without protection. I expect reimbusement for protection paid---and not received. I expect the deductable for the theft of the 3 air conditioners to be paid by Protection One due to negligence for the faulty protection one system Rogers Foundation of Music and AirDigital Recording Inc. paid for on a continuing basis. I expect the tech charges to be removed for negligence on the part of protection one tech people.
I'm not sure how long we have been without a working security system---so I'm not sure how to treat this at present.
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