Recent Customer Review For Protect America Alarms (con't):
Review For Protect America Alarms (Con't)
This customer review has been submitted anonymously by a present or former Protect America alarm client. Please keep in mind that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting your review!
Alarm Basics | Articles | System Design | Device Types | Reviews | Crime Prevention Tips | Evaluation | Security Cameras
Back To: Protect America Reviews
More Home Security Resources On Alarm System Reviews.Com:
Home | Article Archive | Alarm Devices | Home Security Alarm Design | Before You Get A Quote | Cameras & CCTV | Crime Prevention | Evaluate Your Home Security | Just For Fun | National Alarm Reviews | Local Alarm Reviews | Review Submission | Securing Doors | Securing Windows
Contact Us Sitemap Privacy Policy
Copyright 2006-2011 Home Security
Contact Us Sitemap Privacy Policy
Copyright 2006-2011 Home Security
Protect America is horrible. I strongly recommend that you do not use this company. We signed a 3-year contract for monitoring. Within the first three months, our alarm went off at 11 p.m. on a school night. I tried multiple times to turn off the alarm, but it wouldn't shut down. I knew it was a false alarm but I couldn't shut it off. No one from Protect America called me and no police arrived, so after 20 minutes of non-stop alarming and calming my totally freaked out children, I called the service and asked them to disable my system remotely since I was unable to make it stop. They informed me that they have no technicians on-call overnight and I'd have to wait until 9 a.m. the following morning for help. When I asked for instructions on how to pop the battery to turn it off myself, I was told none of the dispatchers were trained to give me these "technical" instructions and if I damaged my system I'd be responsible for any replacement cost. These dispatchers have no technical know-how, I was told. They only open tickets.
I had to drag two 6-year-old children out of bed and take them to a hotel at 1 a.m. When I called the service the next morning, the "customer service" rep told me I had to be lying about my alarm going off for 11 hours straight. When I asked why they couldn't hear it on the phone, they said they heard it, but it was impossible that it would do that. They said it automatically shuts down after a few minutes. I couldn't comprehend how they could hear it clearly and still call me a liar. When I finally got hold of a technician, he successfully shut down the alarm in about 2 minutes and confirmed that PA doesn't have on-call technicians available.
I escalated my issue to the Director of Customer Service who called me a liar as well and told me I'd have to pay $200 for service call to correct my system.
I escalated to the Owner and never even got the courtesy of a phone call or email back. I suspect the Director stopped my emails and phone calls from progressing up the escalation chain, but it's possible the owner is just irresponsible.
When I asked to be reimbursed for our hotel stay, they denied me...until I threatened to file a claim with the Better Business Bureau. Suddenly, they covered the cost of the dispatch.
This company offers shockingly bad service, no on-call technicians overnight or on weekends, no contact from PA when my alarm went off for hours straight, the police were never called, and I had to put up with being called a liar and fighting for reimbursement for charges I should never have been asked to pay. I am clearly not a fan, but I am stuck with PA until my contract ends. I will most certainly never use this service again and strongly advise you to avoid using this company.
I had to drag two 6-year-old children out of bed and take them to a hotel at 1 a.m. When I called the service the next morning, the "customer service" rep told me I had to be lying about my alarm going off for 11 hours straight. When I asked why they couldn't hear it on the phone, they said they heard it, but it was impossible that it would do that. They said it automatically shuts down after a few minutes. I couldn't comprehend how they could hear it clearly and still call me a liar. When I finally got hold of a technician, he successfully shut down the alarm in about 2 minutes and confirmed that PA doesn't have on-call technicians available.
I escalated my issue to the Director of Customer Service who called me a liar as well and told me I'd have to pay $200 for service call to correct my system.
I escalated to the Owner and never even got the courtesy of a phone call or email back. I suspect the Director stopped my emails and phone calls from progressing up the escalation chain, but it's possible the owner is just irresponsible.
When I asked to be reimbursed for our hotel stay, they denied me...until I threatened to file a claim with the Better Business Bureau. Suddenly, they covered the cost of the dispatch.
This company offers shockingly bad service, no on-call technicians overnight or on weekends, no contact from PA when my alarm went off for hours straight, the police were never called, and I had to put up with being called a liar and fighting for reimbursement for charges I should never have been asked to pay. I am clearly not a fan, but I am stuck with PA until my contract ends. I will most certainly never use this service again and strongly advise you to avoid using this company.