We use to have ADT and switched to Protect America, biggest mistake of my life!
The alarm didn't work almost from day one. After repeated phone calls to try and get the alarm to work, put on hold forever and hung up on and stating we have to pay for a service call, I gave up. They continued to charge my credit card so I tried to cancel my service. Like eveyone else they said it had to be done in writing.
So I sent them a fax explaining for non service of contract. Then they said I had to cancel my contract 2 months prior to the expiration date. I canceled the monthly payment with my credit card company. Now I get a letter from a collection agency saying I owe over $500, to pay up or there will be a judgment against me. First off it's been less than 10 months at $20 a month. The agency said it's for the equipment. What equipment, it's not even their equipment.
I refuse to pay them any more money. I'm being threatened with a judgment, for what? For equipment that's not even theirs? For monitoring an alarm that hasn't worked for over 4 year? Unbelievable!
Update:
I was not satisfied with my concern resolution. Protect America said if I paid them an additional $200 they will not proceed with a judgement against me. Just to get them off my back, I paid them the $200. I figured I paid them over $1,000 for absoluetly nothing. The equipment wasn't theirs, they wouldn't fix the alarm and it didn't work for over 4 years. What a nightmare!
If you sign a contract, beware. It will be a nightmare trying to get out of it, even if the alarm doesn't work. When you contact them, one person tells you something different then someone else and you don't know which end is up when you try to cancel their service. Go with ADT, they will at least let you cancel a contract for non-performance. Instead of Protect America, it should be Ripoff America.
The alarm didn't work almost from day one. After repeated phone calls to try and get the alarm to work, put on hold forever and hung up on and stating we have to pay for a service call, I gave up. They continued to charge my credit card so I tried to cancel my service. Like eveyone else they said it had to be done in writing.
So I sent them a fax explaining for non service of contract. Then they said I had to cancel my contract 2 months prior to the expiration date. I canceled the monthly payment with my credit card company. Now I get a letter from a collection agency saying I owe over $500, to pay up or there will be a judgment against me. First off it's been less than 10 months at $20 a month. The agency said it's for the equipment. What equipment, it's not even their equipment.
I refuse to pay them any more money. I'm being threatened with a judgment, for what? For equipment that's not even theirs? For monitoring an alarm that hasn't worked for over 4 year? Unbelievable!
Update:
I was not satisfied with my concern resolution. Protect America said if I paid them an additional $200 they will not proceed with a judgement against me. Just to get them off my back, I paid them the $200. I figured I paid them over $1,000 for absoluetly nothing. The equipment wasn't theirs, they wouldn't fix the alarm and it didn't work for over 4 years. What a nightmare!
If you sign a contract, beware. It will be a nightmare trying to get out of it, even if the alarm doesn't work. When you contact them, one person tells you something different then someone else and you don't know which end is up when you try to cancel their service. Go with ADT, they will at least let you cancel a contract for non-performance. Instead of Protect America, it should be Ripoff America.
Recent Customer Review For Protect America Alarms (con't):
Review For Protect America Alarms (Con't)
This customer review has been submitted anonymously by a present or former Protect America alarm client. Please keep in mind that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting your review!
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