Consumer Alert: Protect America, Inc. uses deceptive marketing, small print contracts with unreasonable clauses, and "buyout terms" if you have their service and want to stop it even if you have passed the initial contract period! It was the worst customer service experience I have ever had in my life. They value their contract and their $175.00 more than an awful customer experience.
There has to be a better choice for anyone who wants to get an alarm with a monitoring service. Protect America is an awful choice. The system failed many times and police arrived to 2 false alarms. I never used after that. I just waited for the end of my contract. Guess what that was too late to cancel! Who would have thought! I called earlier in the year and was told to wait until the end of my contract. They told me they did not see that in the notes and I signed in 5 different places that I had to cancel 2 months prior to the end of the contract.
Do not use Protect America! Post this warning everywhere. Send it out to you email list. I will! What is the price of 1 let a lone 100's of unhappy customers? It has to be great! Don't give up on Protect America until they are out of business. I won't and as I told them on the phone, I know there has to be others who you have had this problem with. I found a lot of them on this website and others!
http://www.consumeraffairs.com/homeowners/protect_america.html
http://www.ripoffreport.com/reports/0/090/RipOff0090558.htm
Bad service and bad policy does not "Protect America" in my opinion. I understand the contract for a specific period of time after you get a free item. This all happened after that contract was fulfilled. Locking a person into another contract when you have not given them anything more or asked them is just plain bad customer service.
3 Month Update:
My problems were resolved after several emails and my money was refunded in the end. While customer service needs some work, the executive team will take care of you in the end.
There has to be a better choice for anyone who wants to get an alarm with a monitoring service. Protect America is an awful choice. The system failed many times and police arrived to 2 false alarms. I never used after that. I just waited for the end of my contract. Guess what that was too late to cancel! Who would have thought! I called earlier in the year and was told to wait until the end of my contract. They told me they did not see that in the notes and I signed in 5 different places that I had to cancel 2 months prior to the end of the contract.
Do not use Protect America! Post this warning everywhere. Send it out to you email list. I will! What is the price of 1 let a lone 100's of unhappy customers? It has to be great! Don't give up on Protect America until they are out of business. I won't and as I told them on the phone, I know there has to be others who you have had this problem with. I found a lot of them on this website and others!
http://www.consumeraffairs.com/homeowners/protect_america.html
http://www.ripoffreport.com/reports/0/090/RipOff0090558.htm
Bad service and bad policy does not "Protect America" in my opinion. I understand the contract for a specific period of time after you get a free item. This all happened after that contract was fulfilled. Locking a person into another contract when you have not given them anything more or asked them is just plain bad customer service.
3 Month Update:
My problems were resolved after several emails and my money was refunded in the end. While customer service needs some work, the executive team will take care of you in the end.
Recent Customer Review For Protect America Alarms (con't):
Review For Protect America Alarms (Con't)
This customer review has been submitted anonymously by a present or former Protect America alarm client. Please keep in mind that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting your review!
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