My experience with this company has been unsatisfactory from the beginning.
Ordered a new system on a Wednesday to be sent overnight so that I would get before the weekend where we were going be gone for - nothing was ever shipped. The day before I called to make sure everything was setup and it would ship out overnight like setup in our order and they csr stated, "Yep, everything is setup." Well no tracking number or order the next day. So we call customer service a second time and they seemed utterly clueless as they couldn't even find us in their system and when they finally did they said it didn't ship because we didn't sign the online agreement.... but we did. It was electronically signed the moment that seperate email came with our reciept email. So here it is now Friday, no security system, and here I am reading all these horror stories about this company.
I called them to back again as they requested to speak with someone in shipping and find out why the order hasn't shipped yet as everything on our end was completed. The dept wasn't in still despite being told they were, asked for a supervisor and he said "no supervisor is in yet right now" and then I asked... can I cancel the order then please before we get charged for this unacceptable service and first impression. Checking bank to make sure we don't get charged. If we do, I predict a massive nightmare for us.
The old saying is true... if something sounds too good to be true (free new equiptment, low rates, claiming better service than ADT & Brinks, etc) - it probably isn't true.
Ordered a new system on a Wednesday to be sent overnight so that I would get before the weekend where we were going be gone for - nothing was ever shipped. The day before I called to make sure everything was setup and it would ship out overnight like setup in our order and they csr stated, "Yep, everything is setup." Well no tracking number or order the next day. So we call customer service a second time and they seemed utterly clueless as they couldn't even find us in their system and when they finally did they said it didn't ship because we didn't sign the online agreement.... but we did. It was electronically signed the moment that seperate email came with our reciept email. So here it is now Friday, no security system, and here I am reading all these horror stories about this company.
I called them to back again as they requested to speak with someone in shipping and find out why the order hasn't shipped yet as everything on our end was completed. The dept wasn't in still despite being told they were, asked for a supervisor and he said "no supervisor is in yet right now" and then I asked... can I cancel the order then please before we get charged for this unacceptable service and first impression. Checking bank to make sure we don't get charged. If we do, I predict a massive nightmare for us.
The old saying is true... if something sounds too good to be true (free new equiptment, low rates, claiming better service than ADT & Brinks, etc) - it probably isn't true.
Recent Customer Review For Protect America Alarms (con't):
Review For Protect America Alarms (Con't)
This customer review has been submitted anonymously by a present or former Protect America alarm client. Please keep in mind that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting your review!
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