DO NOT SIGN UP FOR THIS COMPANY. When I signed up almost a year ago, I told them that I had read some substandard reviews, and that I was concerned about the customer service and my ability to cancel if I get deployed. The lady assured me that I would be taken care of.
After I recieved my 3rd battery because the first 2 kept dying and beeping constantly, I decided I'd had enough. I called and asked that a technician come down and install it properly because I obviously was doing something wrong. The lady said that she would have a tech call back with a date for them to come down. After almost a month, I still did not receive a phone call back, so I called them back again. It was past the billing date, but I told them that it had been shut off for almost a month, and I was not going to pay for the system until it was put back on. They said I now needed to pay a $150 Tech charge to come and install it.
The next day I recieved a phone call from their collection department. It is amazing how their collections called, but neither their tech nor customer service depts had returned my calls in almost 2 months. Now I am currently recieveing phone calls almost 2 times a week from their collections... but they have still yet to send out a tech to fix my account. I am military and deploying soon. I called and said that I am deploying and need to cancel my account since my wife will be going back home for the year. They said that since my wife is on the account, I will not be able to cancel she can take it with her and set it up there. I explained that there is already another system there, and I am not going to have my wife bring the system with her just because she is moving temporarily.
This company is a scam; do not be fooled by the special prices and award winning systems.
3 Month Update:
I still feel they are a scam. The system was just shy of a law suit before they realized I was not going to be taken advantage. My contract is terminated and I am now with ADT and I love it. When I call, they fix my problem on the spot.
After I recieved my 3rd battery because the first 2 kept dying and beeping constantly, I decided I'd had enough. I called and asked that a technician come down and install it properly because I obviously was doing something wrong. The lady said that she would have a tech call back with a date for them to come down. After almost a month, I still did not receive a phone call back, so I called them back again. It was past the billing date, but I told them that it had been shut off for almost a month, and I was not going to pay for the system until it was put back on. They said I now needed to pay a $150 Tech charge to come and install it.
The next day I recieved a phone call from their collection department. It is amazing how their collections called, but neither their tech nor customer service depts had returned my calls in almost 2 months. Now I am currently recieveing phone calls almost 2 times a week from their collections... but they have still yet to send out a tech to fix my account. I am military and deploying soon. I called and said that I am deploying and need to cancel my account since my wife will be going back home for the year. They said that since my wife is on the account, I will not be able to cancel she can take it with her and set it up there. I explained that there is already another system there, and I am not going to have my wife bring the system with her just because she is moving temporarily.
This company is a scam; do not be fooled by the special prices and award winning systems.
3 Month Update:
I still feel they are a scam. The system was just shy of a law suit before they realized I was not going to be taken advantage. My contract is terminated and I am now with ADT and I love it. When I call, they fix my problem on the spot.
Recent Customer Review For Protect America Alarms (con't):
Review For Protect America Alarms (Con't)
This customer review has been submitted anonymously by a present or former Protect America alarm client. Please keep in mind that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting your review!
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