DO NOT DEAL WITH THIS COMPANY!!!!!! They are the worst I have seen in customer service.
When I originally placed my order, it never shipped. After 10 days I called to cancel the order to have someone local come out and install a system since I needed it in a hurry before leaving out of town. I was given a complete run around, was told the package had already shipped, lied to multiple times and on and on. I was told the package shipped on a friday but when I recieved a tracking email from Fedex, it stated late the following monday. I had Fedex send it back and am currently on hold with them, 45 minutes so far with no live person to speak with. Hang up and call back, ask for manager.......... put on hold again, another 20 minutes no one picking up.
I can guarantee this will be a nightmare getting the charges reversed and will probably still be billed a monthly service fee. Never, ever deal with this company, ever, ever, ever, ever. Did I say never ever?
3 Month Update:
I did finally get this resolved after multiple calls to them. I spent roughly 8-10 hours on the phone and had to record each call and play it back several times to different people I would still not recommend this co. to anyone though. Their customer service is absolutley horrible and if you have an issue, it will take days to get it resolved. Funny how when you call, If you select sales from the menu, you are answered immediately. If you select cancellation dept, it hangs up on you. The dept doesn't exist!! Anyone looking for security systems should do themselves a favor and use a local company who's business depends on their service. I had to pay for equipment and install but, there is no contract and the monthly monitoring is $9.99 monthly instead of $35.00.
Avoid Protect America completely, you will regret it if not.
When I originally placed my order, it never shipped. After 10 days I called to cancel the order to have someone local come out and install a system since I needed it in a hurry before leaving out of town. I was given a complete run around, was told the package had already shipped, lied to multiple times and on and on. I was told the package shipped on a friday but when I recieved a tracking email from Fedex, it stated late the following monday. I had Fedex send it back and am currently on hold with them, 45 minutes so far with no live person to speak with. Hang up and call back, ask for manager.......... put on hold again, another 20 minutes no one picking up.
I can guarantee this will be a nightmare getting the charges reversed and will probably still be billed a monthly service fee. Never, ever deal with this company, ever, ever, ever, ever. Did I say never ever?
3 Month Update:
I did finally get this resolved after multiple calls to them. I spent roughly 8-10 hours on the phone and had to record each call and play it back several times to different people I would still not recommend this co. to anyone though. Their customer service is absolutley horrible and if you have an issue, it will take days to get it resolved. Funny how when you call, If you select sales from the menu, you are answered immediately. If you select cancellation dept, it hangs up on you. The dept doesn't exist!! Anyone looking for security systems should do themselves a favor and use a local company who's business depends on their service. I had to pay for equipment and install but, there is no contract and the monthly monitoring is $9.99 monthly instead of $35.00.
Avoid Protect America completely, you will regret it if not.
Recent Customer Review For Protect America Alarms (con't):
Review For Protect America Alarms (Con't)
This customer review has been submitted anonymously by a present or former Protect America alarm client. Please keep in mind that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting your review!
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