Protect America sucks! Customer service sucks!
Costs you $150.00 for a technician to come out to fix their own problem. I had a "communication failure" message and called them and was on the phone with them for over an hour, running around trying to find a telephone extension, opening up the panel, unplugging this and that and they couldn't even solve anything. I had to call them twice!! The first time after unplugging my phone for them to test the communication, they never called me back. After a week, they didn't even do a follow up to see if I got it to work or not? What happens if my house was on fire or my house was burglarized during this week?!
After not hearing from them I had to call again and they walked me through the same **** and it didn't work again so I said get a tech out here and they said if a tech comes out they will charge me $150. They wanted a pregnant woman to climb up to the attic to check on how they wired their own system! So now, I am paying for an alarm that doesn't work, cause canceling would cost me $598!!!
I hope to God nothing happens to my family during this contract!!! I will definitely cancel my contract with Protect America when it's over!
3 Month Update:
They still suck. I had to fix it by myself. I had to climb up the attick to find out where they installed the telephone line and found out it was cut so I basically had to go out and purchase a new phone line and replaced the severed one. I will not be renewing my contract with Protect America again once it has expired. They never called back or do any follow-ups after my initial complaint.
Costs you $150.00 for a technician to come out to fix their own problem. I had a "communication failure" message and called them and was on the phone with them for over an hour, running around trying to find a telephone extension, opening up the panel, unplugging this and that and they couldn't even solve anything. I had to call them twice!! The first time after unplugging my phone for them to test the communication, they never called me back. After a week, they didn't even do a follow up to see if I got it to work or not? What happens if my house was on fire or my house was burglarized during this week?!
After not hearing from them I had to call again and they walked me through the same **** and it didn't work again so I said get a tech out here and they said if a tech comes out they will charge me $150. They wanted a pregnant woman to climb up to the attic to check on how they wired their own system! So now, I am paying for an alarm that doesn't work, cause canceling would cost me $598!!!
I hope to God nothing happens to my family during this contract!!! I will definitely cancel my contract with Protect America when it's over!
3 Month Update:
They still suck. I had to fix it by myself. I had to climb up the attick to find out where they installed the telephone line and found out it was cut so I basically had to go out and purchase a new phone line and replaced the severed one. I will not be renewing my contract with Protect America again once it has expired. They never called back or do any follow-ups after my initial complaint.
Recent Customer Review For Protect America Alarms (con't):
Review For Protect America Alarms (Con't)
This customer review has been submitted anonymously by a present or former Protect America alarm client. Please keep in mind that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting your review!
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