I cancelled my contract with Protect America by letter in March 2008 as requested by the company. I never received a bill but imagine my surprise when I found out that they sent me to a Collection Agency in May 2008. I tried to get it off of my credit report but they would not remove it.
When I called **** at Protect America she said they never received my letter and could I fax them a copy, which I did right away. Today, August 11, 2008, I receive a bill from them for July & August 2008. We have moved and have not had their service since March 2008. I called them and spoke with ******. She said they have no record of my cancelling my account. She said I will have to re-fax everything. I asked to speak to ****. I was told she is no longer there. I was transferred to a supervisor named, *****. ***** said there is no record of my cancelling and that I would have to re-send my letter or pay the bill. I refused to do either one. Rudely, she said "That is your decision but the bill will still stand."
She than had the brilliant idea to check my "paper" file. She found the letter and stated that she will reverse the charge and make sure the account is closed. I hope to never hear from them again but I won't be surprised if I do.
When I called **** at Protect America she said they never received my letter and could I fax them a copy, which I did right away. Today, August 11, 2008, I receive a bill from them for July & August 2008. We have moved and have not had their service since March 2008. I called them and spoke with ******. She said they have no record of my cancelling my account. She said I will have to re-fax everything. I asked to speak to ****. I was told she is no longer there. I was transferred to a supervisor named, *****. ***** said there is no record of my cancelling and that I would have to re-send my letter or pay the bill. I refused to do either one. Rudely, she said "That is your decision but the bill will still stand."
She than had the brilliant idea to check my "paper" file. She found the letter and stated that she will reverse the charge and make sure the account is closed. I hope to never hear from them again but I won't be surprised if I do.
Recent Customer Review For Protect America Alarms (con't):
Review For Protect America Alarms (Con't)
This customer review has been submitted anonymously by a present or former Protect America alarm client. Please keep in mind that many of these companies have thousands of other clients that may or may not be happy with their service, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with a particular alarm company, please submit your review! Reviews are only edited for spam and/or vulgar language. Thanks for submitting your review!
Alarm Basics | Articles | System Design | Device Types | Reviews | Crime Prevention Tips | Evaluation | Security Cameras
Back To: Protect America Reviews
More Home Security Resources On Alarm System Reviews.Com:
Home | Article Archive | Alarm Devices | Home Security Alarm Design | Before You Get A Quote | Cameras & CCTV | Crime Prevention | Evaluate Your Home Security | Just For Fun | National Alarm Reviews | Local Alarm Reviews | Review Submission | Securing Doors | Securing Windows
Copyright 2006-2009 Home Security